Presonus, you have Fender money.  Get a customer support phone line.  Or hire more folks in your existing team.  I know they're doing what they can, but it's incredibly inefficient to wait hours or days to get a response, have that response completely miss the point of the issue, submit a clarified reply, and then wait hours or days to get another response that again completely misses the point of the clarification.  I've been going back and forth on a particular issue for a week and it could've been dealt with in probably 10 minutes if I could just get on the phone with someone.