May 21, 08:24 PDT
Resolved - This incident has been resolved.

May 21, 08:23 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

May 21, 07:24 PDT
Identified - The issue has been identified and a fix is being implemented.

May 21, 06:46 PDT
Investigating - We are aware that some users in Canada may be experiencing latency or degraded performance when withdrawing or depositing funds via EFT due to a 3rd party vendor outage. Our team is investigating this issue and will provide an update shortly. Your funds are safe.