Episode Notes0:00 Start3:00 Jokes6:15 Intro Guest: Will Walsh from Pneuma8:30 The Story of Pneuma, 12:00 Troubleshooting Audio Echo15:00 RIM through the ages, 2007 until 2010, then relaunched in time for COVID22:00 How to use RIM, basic uses and case studies from workplace environments26:00 Using RIM for personal support or tech support. Attended or non-attended options.27:00 Pro or Enterprising level users can use Target Installers, an Exe that reconfigures the computer29:00 Receiving help is always FREE to use up to 30 minutes per day. The controller can flip control if necessary.32:00 Questions from Commenters3&:00 RIM vs RAM?43:00 Website and Contact Info, Pricing and upcoming events!