Technext earlier reported that Kuda is expanding its operations to the United Kingdom by offering a remittance product to Nigerians living abroad as part of a major global expansion drive. Now, it seems the ‘i’s’ and ‘t’s’ were not ticked appropriately before the expansion plan rolled out. Kuda has been on the Twitter trend table since Tuesday, November 8. Many Kuda customers have tweeted that they had been logged out of their accounts for unknown reasons. Some other accounts were deactivated. In a tweet, @sokoya_philip wrote: “If you use Kuda bank, and you’ve forgotten your mobile app password because you’ve been using the biometric login. I advise you take out your money before Wednesday (12/08/22). It’s a new infrastructure, and many data will be lost.“ If you use Kuda bank, and you’ve forgotten your mobile app password because you’ve been using the biometric login.I advice you takeout your money before Wednesday (12/08/22)It’s a new infrastructure and many data will be lost. Sokoya Philip (@sokoya_philip) November 8, 2022 The tweet drew attention, especially on Wednesday morning, and other customers – opening the app to check – narrated their experience: Sha Ore From Kuda They Whine Me 🤦♂️ #PakvsNz #leaked #Kuda Danny issacute Boo (@Danny_Issacute) November 9, 2022
If you forgot your password stop panicking just press the forget password bottom below and recovery it back tru your email Nathexcel Media TV (@nathexcelmtv10) November 9, 2022 Why Dem no just deactivate my own🤲 na just small change Dey there 🥲#Kuda Olarenwaju 🥂 (@etzmyill) November 9, 2022
abbeylee (@Itsimplyhabeyy) November 9, 2022 @joinkuda I cant log in my account i updated the app and now its telling me am deactivated Bombay (@MohdWaliGalkaye) November 9, 2022 @joinkuda please I need help in accessing my account Ria✨💙 (@ria_tammy) November 9, 2022 Almost everyone is having issues signing into the app after the app. I was granted access to my account after several trials. Now you guys are telling me that the login pin I just created is wrong ?I've been locked out Eriline (@erilinebenedict) November 9, 2022 What is happening? Why is my kuda account deactivated after updating the kuda app? @joinkuda 👑Ridwanullah👑𓃵 (@iam_Reedone) November 9, 2022 Kuda responds to tweets Hi @MohdWaliGalkaye,We're sorry for the inconvenience this may have caused.We’re aware you got a message saying your account has been deactivated after signing into the app.This issue has been resolved now.Thank you.💜 Kuda App (@joinkuda) November 9, 2022 Hi @Call_me_cucu,We're sorry for the inconvenience this may have caused.We’re aware you got a message saying your account has been deactivated after signing into the app.This issue has been resolved now.Thank you. Kuda App (@joinkuda) November 9, 2022 Hymned and unsatisfactory responses. There has been no explanation for the issues and why they may have happened. However, a backend engineer mentioned that geo-location might have been restricted due to the launch. Did Kuda restrict geolocation? User restrictions of a particular app happen when the app developer sets in geolocation, not wanting other users from a certain location to access the app. Azowenu Solomon, Backend Engineer. Azowenu Solomon Bestz, a backend engineer, added that he sees “no other reason other users won’t be able to access the app, only if the authentication process isn’t built well, or it has gone beyond development issues, and it’s now a case of cyber attack.“ Another software engineer, Joseph Tsegen, said that “instead of building a different system and interfacing with their current one, they decided to extend their current app. I assume they probably just extended their servers to include UK-specific resources and added/updated their logic to allow for users from the UK to sign up on their platform.” Joseph Tsegen, Software...