In this edition of The Adjutant General (TAG) Talks Podcast, Brig. Gen. Gregory S. Johnson (“TAG 63”) sits down to discuss the Army Service Center and how their customer service initiatives #TakeCareOfPeople. This episode features Army Service Center Deputy Director, Parnell Plessl, and Customer Service Branch Chief, Shelly Dezelich.Providing excellent customer service is what drives the Army Service Center. They have created a Veterans S1, automated iPerms to cut down “perm” time for records from weeks to mere hours, and they continue to innovate with AI and data for the future- modernizing on the fly. Their data suggests that someone researching a problem independently could take hours; Calling the Army Service Center Helpdesk can resolve a problem within minutes. Soldiers, Veterans, and their Families are encouraged to reach out to the Helpdesk, 1-888-276-9472, to receive assistance with any number of issues they may be experiencing.