In this module we cover the different types of conversation and how you plan and manage them asynchronously.

We’ll look at how you can categorise conversations in three ways -

• Day to day or outcome focused conversations
• One to one or one to many conversations
• Short exchanges or long exchanges.

Link to text:
https://drive.google.com/file/d/1Zl-Jfpdz2pWGYlqZ3xAfLGclZWzIVumg/view?usp=sharing