In this Getting to Know Your Teams episode, you'll learn all about the Client Partnership team, which falls under the larger Client Engagement umbrella. Kelly Jacxsens, the head of Client Partnership Operations and Enablement, kicks off the conversation, then Laura Cooling Braasch, Stephanie Conreaux, and Rebecca Rabon walk us through the roles and responsibilities of key members of the CP (Client Partnership) team. Not only will you learn more about the team's macro (providing strategic vision) and micro (managing escalations) responsibilities, but you will also gain some tips on multi-tasking, keeping clients engaged, and retention.