Specialising in helping small to midsize businesses, Mike offers customised customer service and sales training on-site or through webinars. He also serves as a keynote speaker and panellist at various events.

With over twenty years of experience in customer service, sales, and management, Mike brings practical examples to his workshops and speeches, leading to improved sales outcomes and increased client satisfaction and loyalty. His expertise has been sought by notable clients such as Equitable Bank, Miele, and Community Trust, and he has been featured in esteemed publications like the Globe and Mail and Contact Center Pipeline magazine.

Episode resources
* Mike Aoki on LinkedIn * Reflective Keynotes Website

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