• [0:10] Welcome to Boss Talks and introduction of the show.
• [0:19] Introducing guest Jen Piccotti from Swift Bunny.
• [1:01] Jen’s multifamily journey and first impressions.
• [2:57] Discussion on parking challenges in multifamily communities.
• [5:06] Music that motivates Jen—Sting and “Groove Is in the Heart.”
• [7:09] Jen’s passion for tea and her background as a tea blogger.
• [10:26] Jen’s industry background and transition from property management to data and surveys.
• [11:03] Moving from Boise to Orange County and joining Shea Properties.
• [12:28] Transition to SatisFacts and working on resident surveys.
• [12:59] Move to Swift Bunny and focus on employee engagement.
• [19:27] The importance of listening to employees and using surveys for feedback.
• [21:15] Three levels of communication: macro (company), micro (supervisor), and meso (group).
• [24:09] The importance of clear communication in leadership.
• [24:47] Challenges when leadership plans are underdeveloped.
• [25:31] Regular communication during uncertain times (e.g., COVID-19).
• [26:06] Employee engagement in town hall meetings and the value of consistency.
• [27:51] The role of meso communication and building trust through regular meetings.
• [28:40] Creating connections in remote work and the importance of team bonding.
• [31:37] Effective team communication strategies, including focus groups and rotating meeting responsibilities.
• [36:09] Encouraging public speaking and diverse voices in the multifamily industry.
• [42:26] Partnering with new speakers and the value of sharing stories.
• [44:29] Networking tips and building connections, especially for introverts.
• [48:29] Looking forward to 2025—Jen’s optimism and focus on connecting with others.

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*The views and opinions expressed on Boss Talks are those of the host and their guest(s) and do not necessarily reflect the official policy or position of Community Boss.