1. Definitions
2. Interpretation vs translation
3. Modes of interpretation
4. When do I need an interpreter?

III. Who should not serve as an interpreter?

1. Non-certified team members
2. Patient’s non-certified friends or community members
3. Patient’s family members
4. Getting started
5. Verify preferred language
6. Positions in the room
7. Introductions, including of the interpreter and recording interpreter’s information
8. Conducting the visit
9. How long to speak before awaiting interpretation
10. During the physical exam
11. Teach-back method via interpreter
12. Trouble-shooting
13. When the patient declines interpreter services
14. When you think the interpreter is misinterpreting
15. When you have technical difficulties or ambient noise

VII. At the end of the encounter

1. Translating written patient materials
2. Considering variable written and medical literacies
3. Next steps and follow-up care

VIII. After the visit

1. Documentation of your use of interpreter services
2. Verification of preferred language

Resources:

– “A