Jenna Chau was the third official hire at Invelo, so knows a thing or two about getting started from the ground running. In her time so far at Invelo she's built out a customer success function from scratch, expanded her team, and realized that CS is where her heart lies.

Listen to discover:* When do you know the right time to start a CS function? * Are startups more product-led than customer-led? * The qualities to look for when hiring your CS team members. * What CS tech stack a startup should choose. * The CS metrics you should start with. * How processes shift and develop over time. * How to balance the expectations of the C-suite/senior leadership with your own CS team. * The importance of conferences and networking when building a CS function from the ground up.

Resources* Connect with Jenna on Linkedin * Connect with Jenna on Slack * Product-Led Onboarding * Measure What Matters * Find a Customer Success Festival near you