In this episode of the CS School podcast, we're doing what we do best: stripping standard customer success terms back to basics. That's right, we're debunking the pre-conceived ideas around "empathy" and "accessibility" with the help of Niina Majaniemi, Sr. Customer Success Account Manager at Microsoft.

Key discussion points* How empathy and accessibility are applicable to customer success * How these terms impact other key CS metrics * The common myths or misconceptions around empathy and accessibility * How to take the first actions in recognizing empathy and accessibility in your organization * Some metrics to measure the impact of empathy and accessibility initiatives led by CS teams

Resources* Connect with Niina Majaniemi on LinkedIn * Carry on the conversation in the Customer Success Collective community Slack channel * Find out more about our in-person events