28 – Is this a good question?
https://smallstepspod.com/?p=2521
Links
https://alexcarterasks.com/book/
Summary
- Use action verbs and open-ended questions. Also, make sure you use your emotions properly.
- Use Tell me questions that will help you gain clarification. Ensure you land the Plane and keep silent when silence is needed for the other person to get their ideas formulated.
- Ask people what they need, make sure that you look at their body language to see if anything changes, and if something is going wrong, bring the conversation back to where it was productive
- make people, your partners, and turn them into someone who can troubleshoot with you. Use how questions to bring them into the fold.
- Frame the situation that puts your ideas in the best possible light.
- Chart the middle. You know what you want, and you have an idea of what they want. Make sure you know where that middle ground is where you will both win,
Challenge
- Find at least 10 situations this next week where you can use that "tell me" question, tell me more. Tell me what you're thinking. Tell me how I can help. Make sure that you give that person the silent time they need to answer the question correctly.