Summary
- Don't criticize people, or condemn or complain, point fingers, argue with people at all. But instead, ask great questions. Try to see things from their point of view.
- Learn a little bit about them. Find out their name. Find out something that's very important to them. Most importantly of all, smile at them. That will help build bridges more than anything else.
- Learn enough about that person, so that you understand what they want, and what they're thinking and what their aspirations are. Then find ways for the two of you to get two yes. Where can you agree? Where can you come to terms with each other's points of view so that you're always working towards the Yes? And then from that point, what actions can you take on the yes? Let's not worry about the no. Let's worry about the yes. How we can move on from there
- Learn things to admire about the other person and show respect for them. Find out things that they're good at, and give them honest compliments. Things that really ring true. Don't make it fluffy. Don't make up things about them. But tell them things that are honestly amazing about them.
Challenge
- Try to think of one other person who is challenging in your life that maybe you don't have the best of relationships with right now. And what things can you do to understand them more? What questions can you ask them that would help break down some barriers and help you get to yes in your relationships instead of arguments and fights?
Cartoon Summary of the book
https://www.youtube.com/watch?v=9qvUYtwASqY