The power of vulnerability. Extend an invitation. The purpose is not what you do but what happens in others from what you do.

It is absurd to think there is one best entity. What did they do that impacted to the world? What are you great at? Human desire to feel welcome?

Serve yourself first. Put the oxygen mask on then the masks your kids.

Brainstorm what you want to accomplish . Never underestimate the ideas and creativity of every member of your team.

Hospitality genuine pleasure helping other people. Learn and teach their peers . Passion. You can be perfect at many components. Be really nice to people who come through your doors.

You don’t need absolute clarity to start moving

Serve people the way they want to be served

If you are striving for human connection you must be vulnerable to establish genuine connection.

Recognize one size fits one

Actively listening then do things

Empower teams with ownership

Satisfaction goes up

Give gifts as a part of the job

The more thoughtful it is the more it is

The feeling of connection is loyalty

What gets measured gets managed

You have to be unreasonable to see a world that does not exist

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