Every day we interact with the Internet via smartphones, communicate in messengers, make online purchases and want to get personal support.
Today our guest, Artem, СTO of GoChatBot with experience in building automation of communications for companies for more than 5 years.
Topics discussed in the episode:
what is the first customer experience model in the past
how customer experience evolved from 2000
how e-commerce companies communicate with clients
what are mistakes companies make losing conversation rate and repeat purchases
- how chatbot can help to increase customer loyalty and sales
what is the functionality of chatbot
what is the next technology step and METAVERSE
Sources:
Robotics Technology Center - http://gochatbot.cx/
Digital Marketing Agency - https://getleads.agency
Mikhail Silver LinkedIn
Andrew Stark LinkedIn
Artem Garashko LinkedIn