Greg talks to Stephen about his annual webinar on the Customer Experience Landscape. There’s lots of uncertainty on the horizon, but Stephen argues that resilience and long-term thinking is the key to surviving and thriving in 2023.

If you missed the webinar, you can watch it on demand: https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2023/

https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep61+-+CX+Landscape+2023.mp3