In this episode, we sit down with Devin Brooks, Program Manager of Crisis Response at Twilio.org to discuss:

• How you’ve likely interacted with Twilio’s software but just didn’t know it
• How Twilio.org came to be
• When the Crisis Response team was put together and where their focuses are
• Some examples of Twilio’s software aiding recent crises efforts during Covid and the ongoing war in Ukraine
• How a single person can impact thousands with a little help from technology and so much more!

To learn more about Twilio.org visit their website.

Have a project you’d like to work with Twilio.org on? Talk to a Twilio team member here.

The Twilio Code Exchange program Devin referenced can be found here.

Follow Twilio: Facebook | Instagram | LinkedIn | Twitter

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Introducing Devin and Twilio.org (01:15)

Twilio’s Crisis Response team, what it is, how it began, and what it works on today (04:25)

Original five categories Twilio’s Crisis Response team started off using and how those have evolved (07:40)

Examples of Humanitarian Crises that Twilio has played a role in responding to in recent years including Covid-19 and the war in Ukraine (10:10)

Handling regulatory matters country to country when working on a global scale (15:30)

Types of Crises Twilio is best suited to respond to (18:15)

Involvement and integration with the 988 line rollout (22:35)

A group wants to set up a hotline - how do they get in touch with Twilio to help? (27:00)

Managing costs for clients on a tight budget and balancing the desire for impact with the need to remain profitable (31:15)

Examples of Twilio working with smaller, more localized organizations (33:20)

The goal of no code tools and some resources at Twilio and elsewhere that you can use right now (43:05)

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Jason Friesen is the Founder and Executive Director of Trek Medics International, a 501c3-registered nongovernmental organization (NGO) dedicated to improving access to emergency response networks in communities across the globe through innovative mobile phone technologies.

Learn more about Trek Medics International by visiting their website, and for more info on the Beacon Crisis Response Platform visit here.

Follow Trek Medics on: Instagram | Facebook | Twitter | LinkedIn

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