Redirect to address employee performance concerns is a positive approach to performance improvement. It focuses on what you want the employee to do, rather than what you don’t want them to do.

It is a training approach rather than a reprimand. Employees feel less threatened by this method of correction and keeps the conversation positive. The goal is to have the employee do things according to specific criteria and process.

For example, an employee in customer service may always be consistent in carrying out their tasks and skip certain parts of the process. Perhaps they forget to offer an upgrade to a premium service to each client calling to fix a problem.

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