Want to give better feedback as a manager?
In this episode we hear from James Kolk as he discusses the survey systems he uses to collect data for improved conversation and increasing user satisfaction.
We also look at 3 popular frameworks for thinking about feedback.
Radical Transparency - Popularized by Ray Dalio and Bridgewater Associates. Strap on your armor and get ready to hear some hard truths. This might not be the best for getting people in the right mindset to solve problems. It might work for the highly logical types, but could be tough to swallow for others.
The Feedback Fallacy - Developed by Marcus Buckingham. All about positive coaching and getting people in the right mindset to be their best selves.
Elizabeth Kozenko gives us a few key phrases to think of using.
Old Phrase: Here's what you should do.
New Phrase: Here's what I would do.
Old Phrase: Here's where you need to improve.
New Phrase: Here's what worked bet for me, and here's why.
Old Phrase: Good job
New Phrase: Here are three things that really worked for me. What was going through your mind when you did them?
Radical Candor — The Company by Kim Scott
Care personally and challenge directly. You need both to do it well.
Lastly, We close with some Buddhist concepts around speech.
Is it True?
Is it Helpful?
Is it kind?
Is it endearing?
Is it timely?