Welcome to the very first episode of "The CX Engine Show" where Kenneth "Shark" Kinney and Brook Sellas kick things off with discussing some of the hottest topics in Customer Experience (CX) including:

• How Shark and Brooke met
• Why CX matters to us
• Trends in 'cutting back' with 2 case studies including Frontier Airlines and Lush
• Our Champion of the Week
• Our "Karen" of the Week
• Unveiling our special guest for the next episode
• and a lot more!

Find out more about strategist and keynote speaker Kenneth "Shark" Kinney HERE.

Find out more about Brooke Sellas and B Squared Media HERE.