Welcome to the ITS4Ed Podcast. 

This is episode #5.  This podcast focuses on the IT Customer Support (ITCS) Unit of Instructional Technology Services.

In this discussion, you will hear different perspectives from various members of ITCS.

• IT Customer Support provides high-quality, professional, and expeditious support and services to enable District schools and offices to meet the District’s goals, increasing student achievement and operational efficiency.
• IT Customer Support provides support for end users using technology and devices connected to the technology infrastructure. They provide on-site, day-to-day, proactive, and reactive local support to schools and offices. This branch performs the following functions:
• Chat
• IT Helpdesk
• IT Remote Services
• Onsite technology support for schools
• Day-to-day maintenance of school site technology

Speakers: 

• Jose Somoano, Senior IT Operations Manager
• Phillip Lucero, IT Business Efficiency Analyst
• James Hicks, IT Business Efficiency Analyst
• Steve Evans, IT West Supervisor

Narrator:

• Youssef Elias, School Systems Manager, LA Unified