Marvin Bee of MB Systems does just over half a million in annual revenue as a one-technician shop. 

We dive into how he does it, including the systems, tools, and supports he uses, and his hard-won learnings from 26 years as an IT support business, including:

• 3 books that helped Marvin figure out customer service
• Why he struggled in the early years, and what he does differently now
• What customers really want—and why it’s a lot simpler than you think
• When your tech stack will hurt more than help
• How to keep your processes running like a well-oiled machine

See the full episode transcript with resource links:
https://www.syncromsp.com/podcast/010

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