Recently we observe a consolidation in the market – many of the market leaders acquire or join forces with direct competitors to get a bigger market share and speed up innovation. Still, there are so many market players which makes it hard to select the platform which answers your needs. Today we will discuss the future of the market and will provide actionable insights to CX managers on how to choose the right platform, how to make a successful implementation and how to achieve high adoption rate and prove the platform ROI.David Heneghan is a Founder and CEO of CX Index - a Voice of the Customer platform based out of Dublin in Ireland. During his career, he has worked for companies such as Credit Suisse and United Drug.