The tendency of LLMs (like ChatGPT) to confidently state false information is among the greatest obstacles to using generative AI in customer support. Therefore, the path to delivering high-quality customer support at low cost requires overcoming LLM hallucination.

The panelists are:

Liz Tsai - MIT Graduate, HiOperator CEO and Founder, created HiQ: Fully automated customer support using genAI.

Samir Sen - Standord Graduate, worked as an ML engineer at Apple before Co-founding Flair Labs, which is building tools for companies to leverage LLMs.

Mike Murchison - Co-founder and CEO of Ada, an AI-native customer service automation company.

Gregory Whiteside - CEO of Humanfirst, helping large enterprises fine-tune datasets, while categorizing and supervising the output of generative models.

The moderator is John Walter, COO of ZMAXINC and host of the CX, AI, and Outsourcing Podcast.