The Parts Girl Podcast: Recent Episodes
Kaylee Felio
My name is Kaylee Felio and my goal is to bring you conversations that level up the way we do business in the auto industry. In each episode, you will gain insight into the wins and struggles from automotive professionals across the industry. You’ll leave feeling motivated, challenged, and ready to implement lessons that will make your Dealership stronger than ever before.
New episodes the first and third Friday of each month. Please share, rate, and review! Have a questions or an interview suggestion? Send a message to kaylee.felio@partsedge.com
In this special PartsEdge Podcast crossover episode with the FixedOps Roundtable, Kaylee dives deep into why parts managers deserve a bigger spotlight, how dealership leadership can foster real change, and what’s next for the evolution of fixed operations.
Learn firsthand how PartsEdge continues to support both seasoned and brand-new parts managers—providing education, empowerment, and the right tools to help dealerships get the most out of their inventory. Kaylee and Ted also reflect on partnership stories (including Snell’s), challenges faced by parts departments, and the importance of having parts leaders join the conversation at every level.
Whether you’re a fixed ops veteran or just starting out, this episode is packed with actionable insights on how to run smarter, build culture, and drive dealership success through the parts department.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Empowering parts managers with education and resources drives whole-dealership success.
- Bringing parts leaders into key conversations fosters culture change and operational growth.
- Both seasoned and new parts managers benefit from ongoing support and smart inventory strategies.
Chapters
00:00 – Kaylee Felio introduces the PartsEdge Podcast and its mission.
00:25 – Ted Ings welcomes Kaylee live from Snell Motor Company in Dallas.
01:09 – Kaylee explains the PartsEdge philosophy: education and support for parts managers.
02:21 – The importance of spotlighting the people in parts, not just service.
03:17 – How the Snell/PartsEdge relationship began and the value of long-term support.
03:57 – The range and growth of parts managers in today’s dealerships.
04:31 – Parts inventory as a core investment and the case for strong management.
04:59 – Kaylee shares her vision, career path, and excitement for the future of PartsEdge.
05:39 – Ted and Kaylee wrap up with thoughts on industry evolution and ongoing innovation.
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
In this episode, Kaylee Felio welcomes John Traver of Traver Connect to discuss what “broken” looks like in automotive fixed ops—and more importantly, how leaders and teams can drive sustainable change. John shares frameworks from sports icons, legendary business thinkers like Peter Drucker, and dealership trailblazers such as Ed Roberts to highlight the power of questioning, mission clarity, and process improvement.
Tune in for real-world strategies to strengthen your parts and service department—whether it’s redefining your mission, zeroing in on your “primary customer,” or getting honest about what’s not working. As John puts it, “When you get your mission right, you have an unfair advantage.”
This episode is packed with actionable insights for parts managers, service leaders, and anyone passionate about moving the dealership world forward.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Start by asking “What’s broke?”
- Define your mission—the simpler, the better.
- Document and improve your core processes.
Chapters
00:00 "Slowing Down to Go Fast"
04:12 "Mission Before Plan in Business"
09:50 "Patience in Product Development"
11:58 Understanding Automotive Secondary Customers
16:13 Streamlining Appointment Scheduling
19:13 Ed Roberts: Solving Technician Shortage
22:40 Relentless Improvement Competitors
23:32 Embracing Growth and Improvement
26:38 Improving Process Efficiency
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
In today’s episode, Kaylee Felio is joined by auto industry leaders Joel Gray and Sheila Pogue for a deep dive into what it takes to build, scale, and energize one of the nation’s most successful wholesale parts operations. Joel shares the story behind managing $9.3M in Ford parts inventory across three locations and a dynamic team of nearly 100 employees. Discover how integrity, creative marketing, and empowering your people can transform a parts department from the inside out.
From battling manufacturer pushback and rethinking inventory management to leveraging digital marketing and creating a culture that employees love, Joel unpacks the leadership lessons and operational strategies that set his dealership apart. Sheila jumps in on what it takes to build meaningful digital presence for wholesale and spotlights how human connection – inside and outside your operation – drives business forward.
If you want to reimagine your department, empower your team, and tap into new growth, this episode is packed with actionable insights, laughter, and some four-legged support along the way.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Lead With Integrity
- Empower and Equip Your People
- Invest in Marketing and Relationships
Chapters
00:00 "Honest Operations Foster Respect"
03:13 33-Year Automotive Career Journey
06:36 Insurance-Driven Auto Collision Changes
10:08 Positive Reinforcement Boosts Performance
13:23 Team Leadership and Connection Strategies
18:01 Open-Door Training Approach
21:26 "Enjoying Workplace Connections"
24:33 Custom Software Enhances Store Operations
29:11 Dedicated On-Road Sales Team
30:35 Personal Touch Boosts Customer Relations
34:16 Employee Retention Strategies
37:25 "Importance of Preparedness and Inquiry"
40:18 Incremental Business Expansion
44:56 Learning Ford's Ordering System Quirks
46:13 Embracing Change and Learning
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Kaylee Felio sits down with Steve Fishel, Parts Manager at Titus-Will Toyota in Tacoma, WA, for a deep-dive into the evolving world of dealership parts departments. With nearly four decades in the business—most of it with the Toyota brand—Steve shares his journey from his early days after the Air Force to leading inventory parts operations through massive industry and technology shifts.
In this episode, Steve discusses the importance of adapting to change, embracing new inventory management tools, and building trust in both technology and your team. He explains the transformative impact of expanding from a handful of inventory “sources” to a data-driven, multi-source approach—saving time, money, and stress, while dramatically improving efficiency, stock order review, and returns.
Steve also opens up about the realities of department culture, why collaboration with service and sales teams is vital, and how embracing outside expertise (like PartsEdge) brought fresh energy and measurable results to his operation.
Whether you’re a seasoned parts manager or new to dealership operations, Steve’s story offers actionable insights on thriving amidst change and unlocking the full potential of your parts department.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Leverage Technology & Data
- Trust the System
- Collaboration Drives Result
Chapters
00:00 "Toyota Enthusiasm in Diverse Dealership"
05:27 Adapting to Changing Car Parts
08:45 Optimizing Inventory through Dynamic Coding
10:40 "Outsourcing Tech: A Game Changer"
14:11 Optimizing Inventory for Efficiency
18:20 Streamlined Stock Ordering Process
20:09 Trusting Chuck's System
24:44 "Teamwork and Management Alignment"
28:10 Reflecting on Self and Progress
32:41 Inventory Management Efficiency Boost
35:14 "Highlighting Parts Pros"
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Kaylee Felio, the dynamic and relatable host known as "the parts girl," steps out from behind her usual interview format for a heartfelt solo episode. In this candid conversation, Kaylee shares her personal journey of balancing motherhood, sales leadership at PartsEdge, and life’s messy realities—yes, even poopy diapers in between Zoom calls! She dives into the unique pressures of running sales and marketing for a growing business, the “imperfect balance” of work and life, and what it truly means to operate with an owner’s mindset—even if you don’t own the company.
Kaylee also recounts memorable client stories and unexpected wins, like landing a referral-driven client from a webinar she thought had flopped due to a time zone error. This episode is a must-listen for anyone leading from the trenches in fixed ops, juggling the demands of family and career, or craving a little honest encouragement on their own journey.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- There’s no perfect work-life balance
- Operate with ownership
- Don’t fear missteps
Chapters
00:00 – Kaylee’s solo debut: nerves, encouragement, and mindset pep-talk
01:28 – Juggling leadership, marketing, motherhood, and the illusion of balance
02:17 – Candid stories: webinar listening, diaper changing, and parent guilt
03:01 – Running things “like you own it”: misconceptions and reality at PartsEdge
03:38 – Fix Ops Roundtable highlights, parts managers getting out to network
04:06 – ChatGPT assists with self-interview questions; the chaos of back-to-school
05:15 – Lessons from Kaylee’s mom: gratitude and emotional support
06:47 – Unexpected wins: client referral story from a “flopped” webinar
08:04 – Client signs up live in the meeting—unique experiences in sales
08:40 – Closing thoughts: The messy, rewarding journey of growth at PartsEdge
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG.
Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts.
If you’re looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you’re on the counter, in the GM’s chair, or working to support the automotive world, Kaylee and Sheila’s conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Fixed ops drives dealership success.
- Customer service is a key focus.
- There are many opportunities within fixed ops that dealerships often miss.
Chapters
00:00 Mentorship and Success in Dealership
03:35 Transitioning to Remote Work
07:19 Strategizing Dealer Operations Relationships
11:14 Meta Founder Recalls Early Recruitment
13:48 Passion for Automotive Client Support
18:00 "Unique Store Branding Focus"
19:41 Maintaining Customer Engagement in Auto Sales
24:36 Boosting Service Revenue Strategies
26:44 "Maximize Budget with Petty Card"
30:35 Dealership Leadership and Inventory Changes
35:17 PartsEdge: Streamlining Parts Management
36:45 "Direct Approach to Self-Solutions"
42:06 NCM Bender 20 Group Overview
42:59 Vetted Vendor Association's Impact
Kaylee Felio sits down with Christian Lafferty and Cliff Honeycutt from the Chris Collins Group—industry thought leaders, coaches, and co-hosts of the Parts Hold Podcast. Kaylee, Christian, and Cliff dive deep into the evolving dynamics of dealership fixed operations, uncovering what makes parts managers uniquely equipped for leadership, how to break down dealership silos, and why embracing new sales channels like Amazon is a must for forward-thinking auto dealerships.
Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations.
Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead.
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
Takeaways
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Parts managers: the unsung heroes driving dealership success
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Strong parts–service teamwork boosts performance
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Parts departments hold untapped sales potential
Chapters
00:00 Introduction and Podcast Overview
01:41 Meet the Hosts: Christian and Cliff
03:29 The Importance of Parts Managers
06:29 Bridging the Gap: Parts and Service Collaboration
11:12 Understanding the Parts Department's Role
14:33 Positive Trends in the Industry
19:58 Parenting and Management: Similarities Explored
24:07 Opportunities in the Automotive Industry
26:10 Wrestling Memories and Industry Insights
28:14 Amazon's Impact on the Automotive Industry
31:57 The Evolution of Customer Experience
34:02 Fixed Operations: A Growing Focus
38:51 Creating Raving Fans and Generational Value
41:14 Fun Questions and Hidden Talents
Like what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcast
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Jim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth.
Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning.
The conversation ends with insights into the evolving automotive industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Dealership success hinges on often-overlooked parts operations.
- Customer service is a key focus.
- There are many opportunities within fixed ops that dealerships often miss.
Chapters:
00:00 Unexpected Career in Park Services
05:56 Automotive Repair Challenges Today
06:32 Supply Chain Challenges in Snowbelt
10:54 "Monthly Internal Inventory Audits"
12:57 Fred Beans: Different Warehouse System
16:22 "Maximize Profit Within Your Business"
21:54 Lifetime Lessons on Friendship & Growth
25:18 Challenging Year but Staying Strong
25:44 Leases Returning in Buffalo
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Brian "Mac" McIntosh joined an established group and recognized a desire for change alongside comfort in the familiar. He understands that change can be unsettling but values supportive colleagues in easing transitions, encouraging growth despite discomfort.
Together, Kaylee and Mac explore why dealership parts operations often resist change and how bringing in solutions like PartsEdge helped Mac’s team regain clarity, reduce obsolescence, and shift from survival mode to growth-focused leadership. You’ll hear straight from Mac about the challenge of tracking inventory health, the value of dynamic problem-solving (versus cookie-cutter consulting), and how empowering your parts team can truly move the needle for the whole dealership.
If you’ve ever wondered what it’s really like behind the parts counter—or you’re looking for fresh strategies to lead your department through industry shifts—this is an episode you don’t want to miss. Let’s dive in!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Adaptability is key
- Data clarity matters
- Clear, actionable reporting saves time, reduces obsolescence
Chapters
00:00 "Brian's and Auto Journeys"
06:03 Embracing Change Amid Comfort
07:36 Navigating Career Overhaul Challenges
11:23 "Obsolescence Challenges and DMS Transition"
14:59 Return Policy Confusion Issues
16:53 Assessing Inventory Obsolescence
20:15 Dynamic Problem-Solving Over Textbook Approaches
22:17 "Successful Translation and Impact"
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
With over 30 years of experience in the automotive parts industry, Mike Kraft is a seasoned Parts Manager at Suburban Chevrolet in Minneapolis. He recounts his journey from manual parts management to overseeing a thriving department that boasts over 100 employees and more than $90 million in annual sales.
In today’s episode, Mike shares the evolution of his dealership’s parts operations, how technology has transformed his daily workflow, and the pivotal role PartsEdge plays as an “assistant manager” in the background.
Together, they dig into lessons from decades in the business, the impact of automation and expert support, and creative strategies for managing a fast-growing parts department.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Automate to elevate.
- Delegate for accuracy and peace of mind.
- Continuous improvement and collaboration is a must.
Chapters
00:00 – Mike Kraft’s backstory and evolution as a parts manager
01:05 – How PartsEdge automates daily reporting and “takes the work out of the work”
03:02 – The push to adopt PartsEdge and handling dealership growth
04:34 – Real-world impact of automation and PartsEdge support during CDK outages
06:39 – The value of delegating routine tasks for accuracy and peace of mind
08:25 – Customizing inventory sources for creative strategies
09:40 – Reflecting on the comfort blanket of having PartsEdge in the background
12:11 – Integrating with RIM and the challenges of system alignment
15:00 – Opportunities for further automation and partnership innovation
17:05 – Mike’s advice and humorous metaphor for ongoing process improvement (“bald tires”)
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Mitch Brady partnered with PartsEdge to refine his company’s parts inventory. He uncovered and resolved issues with broad phase-in/phase-out criteria by customizing categorization for each part. This optimized stock, improved team clarity, and fine-tuned parts management.Together,
Kaylee and Mitch dive into how using PartsEdge not only enhanced inventory efficiency at Ressler Toyota but also uncovered hidden challenges and gave Mitch the tools to be creative with inventory management. Hear about actionable strategies for reducing obsolescence, tailoring phase-in and phase-out criteria, and leveraging data to make smarter decisions—all while maintaining a perfectly balanced inventory.
If you’re a parts manager looking for practical insights and real-world success stories, you won’t want to miss Mitch’s honest take on the impact of PartsEdge and the value of having a true partner in your corner. Let’s get into it!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Customize inventory processes
- Actionable reporting matters
- Collaboration fuels creativity
Chapters
00:00 Optimizing Inventory with PartsEdge
05:07 Optimized Phase In/Out Strategy
06:50 Customized Parts Source Management
10:13 Managing Obsolescence in Inventory Returns
13:22 Custom Reports on Obsolete Parts
16:30 Effective Collaboration in Service Management
Connect
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Courtney Paschal is the Client Success Manager at Ellison Automotive Strategies and a seasoned automotive professional who began her career at Street Toyota in 2013. A passionate leader in both the automotive industry and her Amarillo community, Courtney is a Top 40 Under 40 honoree in Automotive News and actively serves with No Boundaries International. She’s also a proud dog mom to Cash, Tipper, and Penny.
Brad Paschal is the Market President at Dynatron Software and President of Brad Paschal Consulting. Starting his career in sales at Street Volkswagen, he worked his way up to e-Commerce Director before moving into consulting. Brad has spent the last 8+ years solving complex challenges across both variable ops/sales and fixed ops sides of the automotive business.
In today’s episode, they discuss the challenges and rewards of sharing both a home and career in auto retail, the importance of charity and giving back, and the unique dynamics of running dealership ops with a partner. Listeners get an inside look at vendor management best practices, the vital role of service and parts departments, and why gratitude and perspective matter for long-term success.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Work-life balance boundaries matter
- Recognize & empower parts/service teams
- Gratitude & community givebacks
Chapters
00:00 Navigating Work-Life with Three Dogs
03:51 Mindset Anchors for Productivity
06:20 "Building Community Through Dealership Events"
11:20 "Highlighting Courtney's Career Achievements"
14:23 Lead Quality and Quota Concerns
16:52 "Sales vs. Service: Industry Divide"
19:49 Building Relationships with Service Teams
24:20 "Effective Communication in Relationships"
27:21 "Building Customized Workflows with AI"
31:58 Secret Floor Renovation Plans
35:41 Empowering Through Financial Growth
36:27 Passion for Problem-Solving in Dealerships
40:29 Walking Away from Success
43:52 "Helping Anytime, Anywhere"
Quote
“If you focus on helping people, all other stuff comes.” – Brad Paschal
“Survey your dealership and include everyone in the conversation—parts and service especially.” – Courtney Paschal
Connect
Courtney Paschal
LinkedIn: https://www.linkedin.com/in/courtney-paschal-39bb5a23/
Brad Paschal
LinkedIn: https://www.linkedin.com/in/bpaschal/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Chuck Hartle is the President and co-founder of PartsEdge, with over 42 years of experience in the automotive industry. Starting as a parts delivery driver, he rose to Fixed Operations Director and has since led over 300 seminars, including workshops for the National Auto Dealers Association. Chuck’s deep industry knowledge helps PartsEdge tackle key dealership challenges. Outside of work, he’s a dedicated family man, marathon runner, and loyal Seattle Seahawks fan.
Chuck breaks down the real challenges dealerships face with source management, why most DMS vendors fall short in education and default settings, and how properly leveraging sources can drive smarter parts inventory control, more accurate accounting, and easier pricing strategies.
Kaylee and Chuck also unpack the origin story of PartsEdge—why the platform was built, what it aims to fix, and how it takes the heavy lifting and guesswork out of inventory management.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Don’t fear more sources
- Education is power
- Manage Your Inventory, Don’t Work Around It
Chapters
00:00 "Source Management & Pricing Strategies"
05:43 Parts Management Requires Organization
06:31 "Tire Source Management Challenges"
10:30 Optimizing Inventory Management
14:37 Intentional, Structured Development Yields Success
18:09 Managing Aging Special Orders
19:56 Techeon's Inventory Misunderstandings
23:34 Embrace Improvement Through Education
Quote
"Accessories, you know, nobody matrixes accessories. If you do, you don't sell them."
"The biggest failure for most parts managers and their fear of adding a new source to their system is it's just not as easy as, oh, I want to copy this to this. And you know, it takes some work.”
Connect
Chuck Hartle
LinkedIn: https://www.linkedin.com/in/chuck-hartle-1923ab14
Facebook: https://www.facebook.com/chuck.hartle.39/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Kaylee Felio
Website: https://www.partsedge.com
Facebook: https://www.facebook.com/partsedge
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Phone Number: (800) 825-7562
Email: info@partsedge.com
It all started with one small change. He thought his DMS setup was fine—until he tweaked a phase-in criteria and suddenly realized how much he was missing.
This week on the PartsEdge Podcast, we sat down with Zach Don, a Toyota parts manager who took that moment of chaos and turned it into a better system. He shares what broke, how he fixed it, and why he’s now running a smarter, more controlled department.
Zach also talks about bringing in team members with different backgrounds, the value of having a “co-pilot” on the reporting side, and how these changes are not only improving efficiency but making his conversations with upper management more impactful.
Together, they explore how data-driven decision-making and personalized support have helped shift inventory from inactive to active, and freed up valuable time to focus on growing the business.
Tune in for practical insights, relatable moments, and actionable tips for anyone looking to up their game in fixed ops and parts management!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
- Don’t fear change—embrace tools.
- Actionable reporting is critical.
- Diverse experience builds better managers.
Chapters:
00:00 - Intro
01:41 - Expanding Inventory Breadth
03:21 - Keeping Up with Inventory Adjustments
05:01 - Shifting Strategies into Action
06:43 - Easy Tools That Simplify the Process
08:24 - Transition to Service Advisor Role
10:04 - Ideal Personality for the Parts Counter
11:55 - Managing Multiple Roles and Maintenance
13:43 - Key Considerations for Parts Managers
15:34 - Simplifying Complex Reports
17:14 - Embracing the Learning Curve
19:04 - Kaylee Reflects on the Experience
20:54 - Team Collaboration and Inventory Analysis
22:43 - Final Thoughts and Summary
Kaylee Felio
Website: https://www.partsedge.com
Facebook: https://www.facebook.com/partsedge
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Phone Number: (800) 825-7562
Email: info@partsedge.com
In this episode, Kaylee talks with Alex Hines, VP of North America at Eccentric, about one of the biggest missed opportunities in automotive: accessories. With only 5% of a $50B market flowing through franchise dealers, Alex shares how Eccentric is helping stores win back sales using 3D visualization, early intent capture, and smarter upsell tools.
They dive into:
- Why accessories don’t get sold
- How tech is removing friction from the process
- The impact on parts inventory and dealer profitability
From lead to post-sale, Alex lays out a bold vision for bridging the gap between consumer desire and dealership execution.
🔗 Learn more about Eccentric: weareeccentric.com
Why Parts Managers & Fixed Ops Directors Rely on Partnership, Not Just Reports
In this episode of the PartsEdge Podcast, Kaylee Felio sits down with Tim Kreitel (Parts Manager) and Ryan Else (Fixed Ops Director) to explore the long-term impact PartsEdge has made on their dealership operations. From simplifying sourcing to saving time on reporting, they share how PartsEdge enables them to focus on what matters most—coaching teams, supporting techs, and running a more profitable parts department.
Tim recalls walking into his role years ago and having no idea what PartsEdge did—until he realized it was quietly running the backend systems that allowed him to stay out front, leading on the counter. For Ryan, the power lies in the speed of execution: accurate reports, smarter sourcing, and monthly consulting that helps avoid obsolescence before it costs the store.
Less Time in the Office, More Time on the Counter
PartsEdge gives working managers like Tim time back—freeing them from DMS setup, data entry, and building reports from scratch. That means more energy spent coaching counter staff, staying in touch with inventory cycles, and solving customer problems in real time.
Ryan emphasizes how much value comes from monthly reconciliation meetings and having a trusted support partner during DMS transitions. In his words: “I’d rather have Tim helping customers than spending two hours trying to chase a report.”
Smart Sourcing, Real ROI
One standout benefit? The intelligent sourcing strategy PartsEdge manages. While 4 sources might feel easier to manage manually, PartsEdge’s system of 100+ sources means parts flow through their lifecycle in a way that avoids overstock, obsolescence, and wasted working capital.
As Tim explains, “Your system filters out parts that look like they’re moving—but really aren’t.” That means fewer scrapped parts, faster turn, and smarter stocking decisions based on actual trends—not gut feeling.
SponsorsThis show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Learn more at 🔗 www.partsedge.com
Takeaways
- Working managers need tools that save time and eliminate busywork
- Smart sourcing reduces scrap and improves inventory turn
- Monthly consulting helps fixed ops leaders stay ahead of obsolescence
- Responsive support turns PartsEdge into a true operations partner
Quote
“I’d rather have him helping customers than stuck in an office building spreadsheets.” — Ryan Else, Fixed Ops Director
Connect
Kaylee Felio
🔗 LinkedIn
🌐 www.partsedge.com
Podcasting, Personal Brands & EV Storytelling
In this energetic and transparent conversation, Kaylee Felio sits down with Elena Ciccotelli, the Founder of EVs for Everyone, a brand that brings the human element to the fast-evolving world of electric vehicles. Elena shares the origin story of her show, built not from a strategic blueprint—but from a creative itch that corporate life couldn’t scratch.
(01:00) Podcast Origins - Elena's journey from corporate life to creating EVs for Everyone
(13:23) Personal Branding Power - Building your unique voice and audience
(40:53) Entrepreneurial Courage - Overcoming fears and developing personal growth through content
(43:25) AI and Content Creation - Innovative strategies for podcast development and consistency
After years in auto and tech—including an early stint at Lyft and partnerships with Rivian—Elena saw a gap in the market: an EV podcast that told people stories, not just tech specs. So she built it. And now, she’s taking her content on the road—covering conferences, interviewing big names, and growing a profitable brand from the ground up.
The Realities Behind a Successful Podcast
This episode peels back the curtain on what it really takes to make a podcast thrive:
- The early days of podcasting with “janky gear and a dream”
- How consistency (not celebrity) drives momentum
- Monetization myths—and how Elena turned exposure into revenue
- The “biz dev hack” of using podcasts to start real conversations
Elena also discusses the business therapy that comes with building a brand around your voice. She’s refreshingly honest about burnout, mistakes (like forgetting to hit record during a high-stakes EV interview), and the personal growth required to stick with it.
Corporate vs. Personal Podcasting — A Spicy Take
Elena and Kaylee dive into the debate so many creators face: Who owns the show? Elena doesn’t hold back. She urges companies to let their hosts build personal brands, or risk ending up with “another background podcast with a mic and a car.” It’s a sharp reminder that people don’t follow brands—they follow humans.
Kaylee shares her own crossroads between The Parts Girl and Trailblazer Path, navigating brand clarity while honoring the audience she's built. Together, they validate something many podcast creators feel: it’s okay to do both.
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Sponsors This show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Optimize your parts management at 🔗 www.partsedge.com
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Takeaways
- Podcast success starts with consistency, not gear.
- Corporate podcasts need a human face and personal brand.
- Monetization requires confidence in your value—and the courage to charge for it.
- Build your podcast around real connection, not corporate talking points.
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Quote
“You only get to be a public figure by trailblazing your own path.” — Elena Ciccotelli
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Connect
Elena Ciccotelli🔗 LinkedIn🎧 EVs for Everyone Podcast
Kaylee Felio🔗 LinkedIn🌐 www.partsedge.com
The latest episode of the Parts Edge Podcast dives into a topic stirring concern across the industry: tariffs on imported automotive parts. Host Kaylee Felio is joined by Chuck Hartle to unpack what’s real, what’s rumor, and what parts managers should actually be doing right now.
(00:25) The Real Impact of Tariffs: Fear vs. Reality
(07:55) Pricing Strategy: How to Maintain Gross Profit
(12:20) Economic Implications: The Broader Impact of Parts Tariffs
(14:54) Inventory Management Opportunities
(17:20) Future Outlook: Weathering the Storm
Making Sense of the Tariff Buzz in Auto Parts
Chuck cuts through the noise: “There’s no shortage. This is not a strike. It’s a tax conversation wrapped in fear.” Many dealers have been spooked into over-ordering parts, anticipating massive price jumps and empty shelves. But is that necessary?
Right now, the biggest impact of the tariff announcement isn’t cost—it’s panic. While some price increases are taking effect (like FCA’s 3% in May and June, and a 7.5% bump on maintenance parts), Chuck urges managers to slow down. One dealer tried to bulk order $200,000 in parts—but the appreciation didn’t justify the cost or risk.
Chuck emphasizes that even if your inventory goes up 10% in value, carrying costs can wipe out gains. He advises sticking to a 60-day supply and keeping your pricing strategy sharp, not bloated with excess inventory.
One of the biggest takeaways? Watch your menu-priced items. With parts appreciating 10–15%, managers must make sure those increases are reflected in their fixed prices—or risk losing gross profit overnight.
Chuck explains how to use your monthly appreciation/depreciation report to catch those rising costs before they erode your margins. Brake pads, oil filters, and air filters are all on the watch list.
Chuck believes the industry is facing a short-term scare, not a long-term shift. “This isn’t COVID. It’s not a parts shortage. It’s a tax headline,” he says. He warns that manufacturers may use this window to drive up prices and push more inventory—so managers need to stay grounded, not reactive.
He also points out the bigger picture: increasing parts costs affect all repair centers, including the aftermarket. This could price some consumers out of basic vehicle repairs, a concern that’s gaining attention in Washington.
Chuck closes the conversation with how PartsEdge can support dealerships in this environment—especially by identifying low-gross parts, helping optimize menu pricing, and providing strategies to purge obsolete inventory. The mission is clear: maintain gross, stay lean, and keep your shelves profitable.
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Sponsors
This show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Optimize your parts management at 🔗 www.partsedge.com
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Key Takeaways
- Tariffs haven’t hit yet—but fear has.
- Watch and adjust menu-priced items monthly.
-
Avoid bulk ordering unless you’ve done the math.
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- Use appreciation to purge and clean inventory._______
Quote “The most prudent thing you can do as a parts manager is review your appreciation report every month—especially on menu-priced items.” — Chuck Hartle
Connect
Chuck Hartle
🔗 LinkedIn
🌐 www.partsedge.com
Kaylee Felio
🔗 LinkedIn
🌐 www.partsedge.com
Join Nos as he shares his journey as a young enthusiast helping his father and working in mom-and-pop shops, navigating challenges like outdated training equipment, a tough stint in truck maintenance, and the uncertainties of the automotive market in 2020.
His unwavering determination led him to Mercedes Benz, where he not only became a top-performing technician but also a Service Your Way Champion.
Nos discusses his strategies for success, the importance of mentorship, and how he's now inspiring the next generation of automotive professionals.
His story is a testament to believing in yourself, staying persistent, and continuously pushing beyond your comfort zone.
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle explains how dealerships handle return processes that often involve navigating multiple criteria with varying degrees of complexity. This complexity is further exacerbated when managers deal with different manufacturers, each having unique policies and restrictions. Some manufacturers offer streamlined processes while others pose intricate obstacles, usually tied to codes, quantities, and limited allowances for returns.
The discussion also delves into the intricacies of Retail Inventory Management (RIM). Chuck highlights how parts perceived as RIM-protected can sometimes fall through the cracks due to purchases from external distributors or emergency purchases, emphasizing the necessity of meticulous tracking systems to handle credits and returns efficiently.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.
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Takeaways
- Toyota offers straightforward parts returns.
- Know part sources for smooth returns.
- Different makers have varying return rules.
Quote
“What the ASR programs are terrible at doing is tracking credit returns and now guaranteeing the two.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn:www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn:www.linkedin.com/in/gotopartsgirlWebsite:www.partsedge.com
Olivia Stapleton is the Marketing Specialist and Sales Enablement leader at Dealer Teamwork LLC, a pioneering automotive digital marketing company, and founder of Next Gear Automotive. She helps dealerships optimize their digital presence through patented MPOP® technology while fostering industry innovation through her platform focused on people and passion in automotive.
Today, Olivia Stapleton shares her journey into the automotive industry, where she's been immersed since childhood, thanks in part to her father’s influence. She discusses the importance of connecting with the next generation, especially in automotive marketing, while highlighting her passion for merging creativity and strategy.
Olivia also delves into how Dealer Teamwork is redefining digital advertising with transparency and personalization. Plus, they chat about the evolving role of marketing in auto sales, Olivia's exciting content projects, and how the younger generation can drive change in this fast-paced industry.
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This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.
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Takeaways
- Be open and personal with digital buyers.
- Mix creativity with measurable results.
- Welcome fresh ideas across generations.
Quote
“It's really about the human connection and understanding people and building those relationships.” -Olivia Stapleton
Connect:
Olivia Stapleton
LinkedIn:www.linkedin.com/in/stapletonolivia
Website:www.dealerteamwork.com
Kaylee Felio
LinkedIn:www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares a real-world scenario where misconceptions in inventory reporting led to significant confusion for a client, highlighting the intricate issues tied to core values and superseded parts within PBS systems.
We explore the importance of education on dirty cores, the nuances of different dealership management systems like DealerTrack and Reynolds and Reynolds, and the vital process of tracking and accounting for dirty cores in inventory health. They emphasize the need for proper understanding and implementation of core returns to maintain a balanced and accurate inventory, ensuring the smooth operation of dealership systems.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.
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Takeaways
- Understanding and managing dirty cores is vital for accurate inventory records.
- Educational programs on dirty core systems can provide a strategic advantage.
- Proper reconciliation of core inventory is crucial for financial health.
Quote
“If you can't beat them, join them. That's what I say.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn:www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn:www.linkedin.com/in/gotopartsgirlWebsite:www.partsedge.com
Jazmine Booker is a certified automotive technician, mediator, and host of ‘Auto Talk with Jaz’ Podcast, who brings over a decade of experience in dispute resolution and video production. She dedicates her expertise to empowering women in male-dominated industries through educational programs at domestic violence shelters, while leveraging her skills as a producer and director to create impactful video content that promotes inclusive workplace environments.
Today, Jazmine Booker shares her journey from starting a podcast to build a community for women in the automotive field to transforming it into a platform that fosters better organizational culture and leadership in the industry.
We'll explore the evolution of her podcast, her thoughts on leveraging LinkedIn for networking, the challenges and triumphs of podcasting, and her insights on consulting and helping others start their podcasting journeys.
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
Takeaways
Welcome change as growth opportunity.
Use modern tools to work smarter.
Begin now, perfect it later.
Quote
“You're never going to not know what you can do and what you shouldn't do until you do it.” -Jazmine Booker
Connect:
Jazmine Booker
LinkedIn: www.linkedin.com/in/jazmine-booker-90338a75
Website: www.linktr.ee/autotalkwithjaz
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Understanding "Forced Stock" Inventory
Defining "Forced Stock"
"Forced stock" refers to parts that did not qualify for any phase-in criteria. These parts accumulate for various reasons.
Causes of "Forced Stock" Inventory
Firstly, Chuck identified overordering by technicians. Often, technicians order multiple parts to fix a problem. When only one part is used, the rest become instant idle inventory. This scenario not only clutters the parts department but also creates inefficiencies.
Secondly, returns from body shops significantly contribute to "forced stock" inventory. Body shops often demand massive discounts and unlimited returns. Consequently, this leads to a significant volume of parts returning to the dealer.
Thirdly, unclaimed special orders contribute to this issue. Parts initially ordered for repairs that customers never return to collect sit idle. This common scenario can be mitigated by improving communication and follow-up processes.
Lastly, some parts are approved by manufacturers Auto Stock Replenishment programs but end up not being used. According to Chuck, around 40% of ASR-approved parts become idle, taking up valuable shelf space.
What is Technical Obsolescence?
Technical obsolescence occurs when a part hasn't sold within a set timeframe. Mike Nichols introduced the concept of "technical obsolescence" parts aging between seven to twelve months.
Understanding the Timeline
A part reaching its seventh month unsold has an 85% chance of becoming obsolete by the thirteenth month. This likelihood increases as time progresses. Thus, managing parts within the seven-to-twelve-month window is crucial.
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SPONSOR
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you’re looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Key Takeaways
- Track idle parts to prevent waste.
- Sort inventory by key aging categories for better control.
- Know guaranteed parts from non-returnable stock.
Quote
“If you only got one way to look at your inventory, look at it by receipts because that's what matters to the dealer.” -Chuck Hartle
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares insightful stories, including his own eye-opening experience with a fixed ops consultant, and provides practical advice on how to tweak and simplify your pricing strategies for better gross profits.
We'll discuss the critical role of realistic gross profit percentages, the impact of menu-priced items, and the hidden challenges of flat pricing. You'll also learn about the importance of constant review and adjustments, and how to adapt your pricing strategy to account for market changes and manufacturer policies.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.
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Takeaways
- Update pricing regularly to protect margins.
- Keep matrix systems clear and simple.
- Adjust costs to match market changes.
Quote
“If you're matrixing 10 percent of your retail sales, you're doing a really good job.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn:www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn:www.linkedin.com/in/gotopartsgirlWebsite:www.partsedge.com
Tim Hayden is the CEO of Brain+Trust and Chief of Business Strategy at The Next Practice, with over 20 years of experience building strategic solutions for brands through media, data, and mobility. Through these ventures, he helps organizations create competitive advantages and build lasting trust with their audiences.
Today, Tim Hayden reveals how automotive dealerships are sitting on a goldmine of untapped dark data that could revolutionize their operations and customer experience. Through practical examples and industry insights, he demonstrates how this hidden information can be transformed into actionable strategies for growth and efficiency.
Building on this foundation, Tim explores the game-changing potential of AI in strengthening customer relationships and discusses how dealerships can modernize their operations for the future. He offers a compelling vision for how automotive retail can evolve by embracing these technological advances while maintaining the human touch that drives sales and customer loyalty.
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
Takeaways
Unlock hidden dealership data for actionable insights.
Use AI to deepen meaningful customer connections.
Modernize operations while preserving human relationships.
Quote
“The real power isn't just in collecting data.” -Tim Hayden
Connect:
Tim Hayden
LinkedIn: www.linkedin.com/in/saddleup
Website: www.braintrust.partners
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares insights from his seminars, revealing the "University of Hard Knocks" every parts manager seems to graduate from. We discuss how perfectionist tendencies and the need for control can both help and hinder a parts manager's effectiveness.
We'll delve into the nitty-gritty of inventory control, specifically focusing on properly receiving and selling out parts, and the complexities of special order processes. Chuck provides practical solutions, like involving a Business Development Center (BDC) or dedicated warranty clerks to manage customer follow-ups.
Finally, we address the intricacies of stock replenishment programs and the controversial topic of posting lost sales, presenting simplified strategies to avoid unnecessary inventory bloating.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Keep managers learning through ongoing education.
- Build focused team for customer orders.
- Record lost sales accurately and carefully.
Quote
“Good special order process goes a long way in starting to help inventory control and mismanaged inventories.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com
Grace Stein aka ‘The Car Girl’ is the Marketing Coordinator for Bannister Automotive Group and the President of the Automotive Business Student Association. Passionate about equality and inclusion in the automotive industry, she leverages her expertise in social media marketing to engage and inspire others.
Today, Grace Stein shares captivating stories about her upbringing surrounded by the roar of engines, thanks to her drag racing parents, and a pivotal high school auto shop experience that set her on the path to success. We'll explore her dual role at Bannister Auto Group, balancing head office responsibilities with social media management at a dealership, and her experiences as a media and marketing director for the largest outdoor student-run auto show in Canada.
Plus, get to know "Car Girl Grace" and her passion for drag racing, along with her exciting future aspirations and sage advice for women entering the industry. Tune in for an episode full of inspiration, practical insights, and a celebration of breaking new ground in the automotive world!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Follow your dreams despite industry obstacles.
- Seek mentors who believe in you.
- Trust your skills and stand your ground.
Quote
“I truly believe that the best way you do learn is by teaching.” -Grace Stein
Connect:
Grace Stein
LinkedIn: www.linkedin.com/in/grace-stein-830591221
Website: www.bannisters.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares his extensive experience and research on unfulfilled demand, the pitfalls of overordering by technicians, and the impact of customer behavior on inventory. He also highlights the critical importance of tracking both "months no sale" and "months no receipt" to effectively manage true obsolescence. Tune in to learn how to keep your inventory lean, efficient, and responsive to market demands.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Track idle parts to prevent stockroom waste.
- Sort inventory by age for better control.
- Know guaranteed parts from non-returnable stock.
Quote
“If you only got one way to look at your inventory, look at it by receipts because that's what matters to the dealer.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com
Julie Douglas is the CEO of Dealer Pay LLC, bringing over 20 years of experience in delivering innovative payment solutions to the automotive industry. Known as the "Sales Lady Extraordinaire," Julie is passionate about offering competitive pricing, transparent services, and exceptional support to dealers.
Today, Julie Douglas shares her extensive journey from working in dealerships to founding Dealer Pay, a specialized payments and point of sale company for dealerships. She delves into how Dealer Pay is revolutionizing the customer payment experience, making it simpler and more efficient. We discuss the latest technology from Dealer Pay, its impact on the industry, and what's on the horizon for the company. She also reveals innovative solutions like the DP Moves mobile device that are streamlining operations for dealerships.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Productive communication improves dealership efficiency.
- Modern payment tech enhances customer experience.
- Dealer feedback drives continuous innovation.
Quote
“We still have a significant amount of receivables being collected by cheques.” -Julie Douglas
Connect:
Julie Douglas
LinkedIn: www.linkedin.com/in/juliedouglas
Website: www.dealerpay.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle dive deep into the crucial aspects of inventory control for parts managers. Whether you're a seasoned professional or a fresh recruit in the field, understanding the fundamentals, challenges, and advanced strategies for effective inventory management is essential. Chuck shares practical insights and breaks down complex topics, helping you streamline operations and optimize inventory control.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Review sources regularly to prevent errors.
- Use data to balance stock levels.
- Strategically manage higher-cost inventory items.
Quote
“ASR programs overstock the dealers with a lot of marginal parts that don't sell.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle brings his vast expertise to the table as we explore how the efficiency of parts departments can significantly impact overall customer experience and retention. From the intricate balance of staffing to the evolving role of automation in service, we'll discuss the crucial intersections between parts, service, and customer care.
Chuck shares compelling stories and actionable insights on how to create a seamless, satisfying experience for customers, whether they interact with automated systems or real people. Tune in to discover how parts departments can become pivotal to enhancing customer loyalty and satisfaction in the automotive world.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Match staffing levels to profits and expenses.
- Maintain customer contact despite growing automation.
- Test staff positions to maximize sales impact.
Quote
“Around 35-40 percent of the expenses in the parts department should be spent on people.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com
Nick Willey is the founder of Mammoth Training Solutions, bringing over 25 years of automotive industry expertise spanning roles from technician to top sales professional. As a Grant Cardone 10X Certified Business Coach and author of "The Traffic Jam," he developed the innovative TRAFFIC model to help sales teams maximize territory potential and drive explosive growth.
Today, Nick Willey draws from his remarkable journey from an army diesel technician to a high-performing dealership consultant, offering valuable insights on the crucial people aspect of business. His core philosophy emphasizes that effective hiring, consistent training, and team alignment are fundamental to dealership success, likening the challenge of management without proper training to herding cats.
Through Mammoth Training Solutions, Nick champions a proactive training approach that builds confidence through repetition and includes all personnel in understanding key processes. While embracing technology's role in streamlining operations, he maintains that personal communication skills will become increasingly valuable as a key differentiator in customer satisfaction within an evolving automotive industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Build confidence through regular skill development.
- Embrace learning and maintain positive attitudes.
- Use tech wisely while preserving human connections.
Quote
“Training is everything. It builds confidence and I think confidence is what's lacking in these dealerships.” -Nick Willey
Connect:
Nick Willey
LinkedIn: www.linkedin.com/in/nick-willey-538630123
Website: www.mammothtrainingsolutions.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Jeffrey Harbaugh is the Regional Customer Service Operations Manager at Toyota USA. He is a seasoned automotive industry veteran with over 40 years of experience. Starting his career as a technician at a Toyota dealership, he swiftly progressed through various roles, including service manager, service director, and district service and parts manager across multiple regions.
Today, We'll deep dive into Jeff Harbaugh’s incredible career, starting from his early days as a technician to his role as Customer Service Operations Manager. We'll also explore exciting innovations he pioneered, including the Service Parts Performance Group and his involvement in the creation of Lexus' luxury brand. Jeff shares valuable insights on vehicle customization trends, the growing electrification market, and the importance of customer relationships.
Plus, as Jeff looks forward to retirement, he'll discuss his plans to continue contributing to the industry through consulting and mentorship. Whether you're an industry veteran or just curious about the automotive world, this episode offers inspiration and practical wisdom from someone who has truly mastered his craft. So, buckle up and let's hit the road with Jeff Harbaugh on the Trailblaze Your Path Podcast!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Vehicle personalization builds loyal customer communities.
- Adapt, learn, and stay passionate for lasting success.
- Embrace electric and service trends to thrive.
Quote
“There will be people that are not adapting the battery electric concept.” -Jeffrey Harbaugh
Connect:
Jeffrey Harbaugh
LinkedIn: www.linkedin.com/in/jeffrey-harbaugh-b409b213
Website:www.toyota.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Kaylee Felio sits down with Chuck Hartle to delve into how the parts department contributes to a dealership's bottom line. They explore the often overlooked profitability of parts operations and discuss strategies for enhancing revenue in this area.
Key topics include the importance of maintaining a balanced pay plan between service and parts departments, periodic reviews of gross profits, and ensuring proper billing of parts. They also tackle the impact of staffing shortages and offer actionable insights to address these challenges.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Monitor gross profits regularly to spot low sales.
- Keep pricing tables current for competitive profitability.
- Track and charge all parts to prevent losses.
Quote
“The number one thing since COVID has been shortages in the parts department.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com
John Frazier is the Fixed Operations Director of Louisville Chrysler Dodge Jeep Ram. Ryker Salazar is a shop foreman at Louisville Chrysler Dodge Jeep Ram.
Today, John and Ryker bring a wealth of experience and insights, having worked together to revitalize a struggling Dodge dealership through rigorous training, mentorship, and leadership overhaul. We'll talk about the challenges they faced, like a massive backlog of repairs, low employee morale, and the negative impact of a disorganized shop on customer satisfaction.
They share inspiring stories of fresh recruits who quickly transformed into capable mechanics under their guidance and the importance of placing employees in roles they are passionate about. We'll also delve into the critical importance of building a positive work culture, the role of transparency and networking on platforms like LinkedIn, and the future of fixed operations in an ever-evolving industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Train young technicians to build future talent.
- Strong leaders transform workplace culture and daily operations.
- Share knowledge and build connections with industry peers.
Quote
“You have to be okay with knowing it's gonna get really uncomfortable and hard for a while.” -John Frazier
"It helps when you kind of know what's breaking and what's wrong.” -Ryker Salazar
Connect:
John Frazier
LinkedIn: www.linkedin.com/in/johnfraz
Website: www.louisvillecdjr.com
Ryker Salazar
LinkedIn: www.linkedin.com/in/ryker-salazar-a49286187
Website: www.louisvillecdjr.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, we dive deep into the pivotal role of parts managers within dealerships and how their responsibilities often overlap with those of sales managers, especially in terms of managing assets like used cars and parts inventory. We'll explore the unique challenges parts managers face, such as dealing with automatic stock replenishment programs and the constant battle of managing inventory that isn't always guaranteed by the manufacturer.
Stay tuned as Chuck shares invaluable insights on the importance of meticulous inventory control and forward-thinking strategies to manage parts effectively. This episode is packed with information that both seasoned professionals and newcomers to the field won't want to miss.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Take early losses to prevent bigger ones.
- Actively manage non-guaranteed stock to avoid waste.
- Learn continuously and plan future inventory strategically.
Quote
“Your first loss is your best loss.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Jean Reitelbach is the Brand Director at Scott Auto Group, where she excels in strategic planning, marketing, and brand development. Since joining in 2013, she has played a key role in dealership growth, customer experience, and new acquisitions. Passionate about organizational culture and customer satisfaction, Jean brings a wealth of expertise in SEO, web development, and strategic leadership.
Today, Jean Reitelbach shares her story of navigating traditional expectations that once discouraged her from embracing entrepreneurship, only to later thrive as a "solopreneur" and now as an essential part of Scott Auto Group. We'll explore how businesses can foster authenticity, harness employee potential, and create meaningful client connections. The conversation ranges from emotional control and personal growth to carving out joy in daily life and maintaining harmony between work and personal interests.
Throughout this episode, Jean's experiences and insights offer invaluable lessons on living an extraordinary life by your own standards, the importance of self-awareness, and embracing human connection in all facets of work. Whether you're seeking inspiration for personal growth, strategies to cultivate a fulfilling work environment, or simply enjoy enriching conversations, this episode is a treasure trove of wisdom and encouragement.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Be yourself to foster connections.
- Run for mental resilience and stress.
- Diversify interests for well-being.
Quote
“I've made so many mistakes that I've had to really become an expert.” - Jean Reitelbach
Connect:
Jean Reitelbach
LinkedIn: www.linkedin.com/in/jeanreitelbach
Website: www.scottautogroup.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Chuck Hartle shares valuable insights on education, awareness, and effective collaboration with service departments to mitigate inventory obsolescence, which is costing parts managers millions of dollars. In this information-packed episode, you'll discover the importance of communication, the impact of technology and tools, and actionable steps to maintain a healthy and efficient inventory.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Education and awareness are critical in preventing obsolescence.
- Open communication between departments enhances inventory efficiency.
- Implementing technology and data-tracking tools can improve inventory health.
Quote
“Your first loss is your best loss.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com
Randy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences while improving profitability.
Today, Randy shares his insightful journey through the auto industry, his pivotal roles at various companies, and how those experiences culminated in his current mission at Repair On Demand. We'll explore the complexities and opportunities in dealership operations, particularly the intersection of used car departments and fixed operations. Randy also sheds light on innovative software solutions that enhance communication and efficiency within dealerships, ultimately driving profitability.
Whether you're a dealership manager, a vendor, or just someone intrigued by the behind-the-scenes of the automotive industry, this episode offers valuable perspectives and practical insights. Tune in to learn how Randy Kobat and his team are trailblazing new paths in automotive repair and dealership efficiency.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Use software for interdepartmental communication.
- Expand parts distribution beyond dealership.
- Prioritize efficiency amid low used car prices.
Quote
“50% of dealerships today are using homegrown tools.” - Randy Kobat
Connect:
Randy Kobat
LinkedIn: www.linkedin.com/in/randykobat
Website: www.repairify.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, we're diving deep into the financial impact of inventory obsolescence—a challenge costing parts managers and dealerships millions. Chuck sheds light on how frozen capital acts as dead wood, hindering financial performance, and how manufacturers' Automatic Stock Replenishment (ASR) programs play a part.
We'll explore strategies to mitigate obsolescence, the importance of collaboration between parts and service departments, and practical steps to ensure that what's ordered is truly needed. Whether you're a dealer, a parts manager, or just passionate about the automotive industry, you won't want to miss this.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Identify frozen capital early.
- Enhance collaboration.
- Leverage ASR programs.
Quote
“Anybody can guarantee what sells; the tough thing is trying to control what doesn't sell.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Brian Kramer is the executive vice president of Cars Commerce, and general manager of AccuTrade with 28 years of automotive expertise. He leads digital innovation in car sales pioneering the first paperless and Web3 transactions. He is a recipient of Automotive News Top 40 Under 40 and advises Google's Dealer Board and Quantum5 while sharing valuable industry insights.
Today, Brian Kramer sheds light on the average variance in appraisals, and reveals how coaching and training can minimize these errors. Discover the significance of clear communication and analogies in explaining innovative ideas, and learn why conflict and disagreement are essential for developing better solutions.
Brian recounts his journey into fixed operations, discussing the nuances of OEM vs. aftermarket parts, the necessity of asking the right questions, and the benefits of standardizing pay plans. With insights into managing recon processes, inventory, and subletting work, this episode is packed with practical tips for enhancing shop efficiency and fostering trust and transparency within dealership departments.
Whether you're interested in fixed operations challenges, inventory management, or the financial impacts of various strategies, this episode offers valuable lessons and actionable advice. So, buckle up and get ready for an enlightening conversation on navigating the complexities of the automotive industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Training reduces appraisal variance.
- Use analogies for interdepartmental communication.
- Build trust between departments.
Quote
“It's not the margin, it's the accuracy.” - Brian Kramer
Connect:
Brian Kramer
LinkedIn: www.linkedin.com/in/bkramer1
Website: www.carscommerce.inc
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Scott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of the Mike Maroone Chevrolet North Store and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption.Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is inspiring. With his wealth of knowledge and dedication to training, Scott proves that collaboration between parts and service managers is essential for a successful operation.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------Takeaways1. Mentorship enhances skills in parts management.2. Collaboration boosts dealership success.3. The technology optimizes inventory efficiency.Quote“I want to retire while I'm still young enough to enjoy it and get around.” -Scott Rutherford
Connect:Scott RutherfordWebsite: www.mikemaroonecolorado.comKaylee FelioWebsite: www.partsedge.comFacebook | LinkedInPhone Number: (800) 825-7562Email: info@partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
In the ever-evolving world of automotive parts management, obsolescence is a critical issue that can significantly impact a dealership’s profitability. In this episode of the Parts Management Podcast, Kaylee Felio sits down with Chuck Hartle, co-founder of PartsEdge and an industry veteran, to break down what inventory obsolescence means and how to effectively manage it.
Chuck hartle breaks down what obsolescence really means, how it's typically measured, and the significant financial impact it has on dealerships. He explains why it occurs and offers insights into the best practices for managing it effectively, including why combining 'months no sale' and 'months no receipt' metrics is essential.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Use dual metrics for obsolescence tracking.
- Monitor inventory reports weekly.
- Isolate non-stocking parts early.
Quote
“That unfulfilled parts demand is what leads to 95 percent of everybody's obsolescence.” - Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website:www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today's competitive market.Chuck Hartle emphasizes the importance of understanding the rules and policies set by manufacturers. While dealerships play a crucial role in holding inventory and meeting compliance, manufacturers often control the inventory and hold dealers accountable for carrying it. However, Chuck encourages dealerships to be efficient and not solely rely on manufacturers, ensuring their bottom line is protected and expenses are effectively passed on to customers.Another significant aspect Chuck Hartle touches upon is the need for effective inventory management and accurate record-keeping. Being organized not only helps in providing excellent customer service but also maximizes profits and reduces holding costs. Chuck's favorite stress relief activity is organizing and straightening inventory, a testament to his dedication and expertise in this field.Furthermore, Chuck advises parts managers to pay attention to special orders and maintain good communication with customers. By focusing on controlling special orders and identifying wholesale clients who frequently return parts, dealerships can achieve success in parts management. Additionally, pricing adjustments, especially on wholesale items, can help increase gross profit figures, allowing dealerships to navigate the increasing costs of doing business.Join Kaylee and Chuck as they delve into the intricacies of parts management, pricing strategies, and the importance of efficient inventory control. This episode is packed with practical advice and real-life experiences that will benefit anyone in the automotive parts industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways1. Understand the rules and policies.2. Control special orders and communicate effectively.3. Make pricing adjustments and increase gross profit figures.Quote“Know the rules based on your manufacturer. Know them in-depth." -Chuck HartleConnectChuck HartleLinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14Website: www.partsedge.comKaylee FelioLinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com(800) 825-7562info@partsedge.comfacebook.com/partsedge
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge, for insights on optimizing pricing through customer pay analysis and matrix utilization.Many dealers simply increase the pricing matrix attempting to improve gross profits. However, Chuck Hartle explains the bigger opportunity lies in evaluating maintenance parts pricing, which often stays unchanged despite rising costs. By conducting thorough customer pay analysis excluding internal sales, dealers can assess actual matrix usage. Surprisingly, only about 15% of parts are actively matrixed on average.Chuck Hartle also stresses that dealerships must breakdown inventory into more detailed sources with proper coding for flexibility. This enables multiple pricing options and matrices to meet goals. He advises working with experts like PartsEdge or the dealer’s DMS vendor for guidance on optimizing inventory coding structures.By regularly analyzing customer pay data, targeting maintenance parts pricing adjustments, implementing granular inventory coding, and seeking Chuck Hartle's expert input, dealerships can make data-driven decisions to accurately optimize parts profits.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------Takeaways1. Only 15% of parts use matrix pricing.2. Focus pricing on maintenance, not just matrix.3. More inventory sources and price codes enable accurate pricing.Quote“Nowadays, only about 15 percent of the parts are actually being matrixed.” -Chuck HartleConnect:Chuck HartleLinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14Website: www.partsedge.comKaylee FelioWebsite: https://www.partsedge.comFacebook: / partsedge LinkedIn: / gotopartsgirl Phone Number: (800) 825-7562Email: info@partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back online when CDK systems are restored. Chuck shares invaluable insights into managing sales records during downtime, the importance of manual processes, and the critical steps to take when the system comes back online. The episode also looks ahead to future solutions, emphasizing that dealerships across all DMS platforms should be prepared for unforeseen disruptions.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
--------------------------------------------Takeaways1. Record parts sales accurately during outages.2. Keep offsite backups of critical data.3. Improve preparedness plans and strategies.Quote“We have to make sure we keep some critical files somewhere at the dealership.” -Chuck HartleConnect:Chuck HartleLinkedIn: / chuck-hartle-1923ab14 Website: https://www.partsedge.comKaylee FelioWebsite: https://www.partsedge.comFacebook: / partsedge LinkedIn: / gotopartsgirl Phone Number: (800) 825-7562Email: info@partsedge.com
Jamie Farley is a Partner at Performance Brokerage Services, North America's highest volume automotive dealership brokerage firm. She is also the host of the podcast show ‘Get In Her Lane’. With extensive experience in the automotive industry, Jamie specializes in helping dealers buy and sell dealerships across various sectors, including Automotive, RV, Marine, Powersports, Trucking, and Equipment.
Today, Jamie shares her incredible journey from a 25-year career at Toyota, where she handled dealer network responsibilities, to her bold transition to Performance Brokerage Services, a company that helps dealers buy and sell their dealerships. We'll dive deep into the challenges and rewards of making such a significant career change, the importance of women in automotive, and the intricacies of dealership buy-sells, including often-overlooked aspects like parts inventory management.
Jamie offers a wealth of knowledge and inspiration that you won't want to miss. So get ready for an engaging and informative conversation with Jamie Farley!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Take risks for personal and professional growth.
- Regular checks improve dealership saleability.
- Women's representation drives automotive industry innovation.
Quote
“Obsolescence is probably the biggest one that they would have to be concerned about.” - Jamie Farley
Connect:
Jamie Farley
LinkedIn: www.linkedin.com/in/jamie-farley-gihl
Website: www.performancebrokerageservices.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Liza Borches is the President and CEO of Carter Myers Automotive, a family and employee-owned automotive group serving Central Virginia since 1924. As the fourth-generation leader of CMA, she is the first woman to hold this position in the company's history. Liza continues her family's legacy of honesty, integrity, customer service, and community involvement while driving the business forward.
Today, Liza Borches opens up about the intricate balancing act of managing motherhood, marriage, and friendship alongside her demanding professional roles, not to mention her significant involvement in non-profit boards. With candid insights, she stresses the vital role of systems, processes, and supportive networks in achieving this balance.
During their conversation, Kaylee and Liza delve into the evolving seasons of life, the importance of mentorship, and the power of sharing women's stories. Liza shares her experiences with coaching, defining her company's mission, and the authentic impact it has had both internally and externally. Listeners will also hear about the transformative Employee Stock Ownership Plan (ESOP) that instills pride and ownership among her employees, Liza's dedication to the fixed operations side of the automotive industry, and her innovative program designed to empower women in the industry.
Join us as Liza takes us through her unexpected yet passion-filled journey in the automotive world, the evolving dynamics of her family business, and her optimistic vision for the future of transportation. Tune in for a conversation brimming with heartfelt stories, invaluable lessons, and inspiring future plans.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Systems and support enable effective multi-role management.
- Authentic leadership drives genuine mission and success.
- Mentorship platforms create opportunities for women.
Quote
“It's simple, love people more than cars. That's where our industry needs to go.” - Liza Borches
Connect:
Liza Borches
LinkedIn: www.linkedin.com/in/lizaborches
Website: www.CMAcars.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Cliff Cope is the co-founder and Vice President of PartsEdge. He is the creative genius behind PartsEdge's technology and has been an avid electronics buff since the age of 10. He manages all PartsEdge software development and continues to push the industry forward through creative and forward-thinking tech solutions.Today, we're diving into the world of dealership inventory management with the visionaries behind PartsEdge, Chuck Hartle and Cliff Cope. Join us as we explore the crucial aspects of efficiently managing a dealership's parts inventory, the impact of AI and innovative technologies on the future of the automotive industry.
Discover how PartsEdge has revolutionized the field by addressing the underutilization of dealership management systems, minimizing mistakes, and maximizing profit opportunities. We'll discuss the evolution of Automatic Stock Replenishment (ASR) programs, the challenges of obsolescence, and the pivotal role of a parts manager in driving operational excellence.
Get ready to gain insights into the tools and strategies that can streamline processes, foster trust in technology, and ultimately elevate dealership performance. Whether you're a seasoned parts manager or just curious about the inner workings of auto dealerships, this episode promises valuable takeaways and a glimpse into the future of parts management.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Boost profitability with efficient inventory.
- Maximize DMS software capabilities.
- Ask the right questions for AI use.
Quote
“There's not a lot of information and education in the parts department.” - Chuck Hartle
“More informed stocking decisions on behalf of the dealers will make the factories more efficient.” - Cliff Cope
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Cliff Cope
LinkedIn: www.linkedin.com/in/clifford-cope-a3717714
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Diana Shubert is a seasoned Parts Director. She has a remarkable career spanning several decades across sales, auto, and real estate. Beginning her journey in the parts industry in the ‘80s, Diana Shubert advanced from a cashier to a leadership role, showcasing her passion for and knowledge of classic cars and modern automotive technology. With extensive experience in both service and parts management, Diana has continually defied stereotypes and overcome biases as a woman in the male-dominated automotive sector.
The automotive industry is often seen as a male-dominated field, but Diana Shubert and Kaylee Felio encourage women to seize every opportunity and break down barriers. Their discussion is not just about personal achievement but also about empowering others to aim higher in their careers.
A significant part of their conversation focuses on communication and engaging with others. Diana emphasizes how essential these skills are in workplace interactions. From a chance encounter at an elevator leading to a job offer to handling customer relationships with finesse, Diana's experiences highlight the importance of stepping out of one's comfort zone.
One of the highlights in this episode is Diana’s call to understand and engage with employees rather than hastily resorting to punitive measures. By nurturing and addressing employee concerns, businesses can foster a more constructive and supportive environment.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Women should seize opportunities in automotive.
- Prioritize communication and engagement in sales.
- Address employee concerns over punitive actions.
Quote
“When you share your knowledge, you're empowering people to be better and it helps you.” -Diana Shubert
Connect:
Diana Shubert
LinkedIn: www.linkedin.com/in/diana-shubert-494a4719
Website: www.amsauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Mark Payne is the President & CEO of Total Dealer Solutions, a family of companies specializing in front end and back end solutions for automotive dealers. He began his career at age 9 in his father's dealerships, eventually owning Mark Payne Mazda of Miami by age 30. Mark later founded Total Dealer Solutions, specializing in physical inventories which led to the innovation of PartsRec.
Today, Mark Payne discusses the widespread impact of recent CDK system outages on dealerships. As an authority on physical inventories and parts reconciliation, he offers crucial guidance on how dealers can manage during and after these challenging times.
With a wealth of experience in handling physical inventories across the nation, Mark’s perspective is invaluable. He stresses the importance of recreating every parts transaction once the system is back online, advising that shortcuts can lead to bigger problems. Mark also provides strategies for keeping track of parts and sales using old-school methods and leveraging any available data backups.
For dealers concerned about scheduled physical inventories, Mark reassures that it's crucial to stick to these schedules to ensure a smooth operation. Post-outage, these inventories will play an essential role in rectifying any discrepancies caused during the downtime.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Recreate transactions post-outage for accuracy.
- Use data backups to maintain operations.
- Stick to scheduled physical inventories.
Quote
“There's no shortcut to success. Give as much help as you can and do it because you want to.” -Mark Payne
Connect:
Mark Payne
LinkedIn: www.linkedin.com/in/markjpaynetds
Website: www.totaldealersolutionsinc.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Chuck Hartle is the founder and president of PartsEdge, a powertool for New Car Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.
Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back online when CDK systems are restored. Chuck shares invaluable insights into managing sales records during downtime, the importance of manual processes, and the critical steps to take when the system comes back online. The episode also looks ahead to future solutions, emphasizing that dealerships across all DMS platforms should be prepared for unforeseen disruptions.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Record parts sales accurately during outages.
- Keep offsite backups of critical data.
- Improve preparedness plans and strategies.
Quote
“We have to make sure we keep some critical files somewhere at the dealership.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Glenn Harwood is an experienced tech startup founder with a demonstrated history of working in the automotive industry. As a global executive, he is skilled in strategy, business planning, management, business development, and automotive. Currently, he is a key leader at AlgoDriven, where he leverages his expertise to drive innovative solutions in the automotive sector.
Glenn shares his journey from facing valuation inconsistencies in the automotive industry to creating an innovative tool that revolutionizes how dealers appraise used cars. We dive deep into how his passion for data and technology led him to establish Algo Driven and attract early venture capital, propelling the company towards rapid growth.
From the importance of accurate appraisals, especially for small dealerships, to the technological advancements in AI and machine learning that are transforming the automotive space, Glenn provides a comprehensive view of the industry's evolving landscape. We'll also explore the challenges and triumphs of launching a startup, building customer relationships, and the exciting upcoming launch of their product in the United States.
Plus, Glenn Harwood discusses how combining customer feedback with cutting-edge tech has made Algo Driven a trusted partner for dealerships across 14 countries. So, buckle up and get ready for a captivating episode that highlights innovation, persistence, and the future of car appraisals.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Use data for accurate car appraisals.
- Speed up the recon process.
- Integrate AI for better valuations.
Quote
“We’re making the appraisal process faster, easier, and more accurate.” -Glenn Harwood
Connect:
Glenn Harwood
LinkedIn: www.linkedin.com/in/glennharwood
Website: www.algodriven.xyz
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Brad Paschal is the Vice President of Sales at Dynatron Software, a company specializing in advanced analytics and software solutions for the automotive service industry. Brad brings extensive experience and expertise in automotive sales and marketing, playing a crucial role in driving Dynatron's growth and success.
Today, Brad Paschal discusses the importance of proper training for service and parts managers, the challenges dealerships face with technician recruiting, and the creative strategies to overcome them.
As electric vehicles revolutionize the market, Brad enlightens us on the growing significance of tire services and the intricacies of upselling in the tire business. He introduces us to game-changing tools like the “20 group on steroids,” which provide market data to ensure competitive technician pay and improved gross profit margins. But it doesn't stop there—Brad stresses the need for great tools paired with great operators to achieve extraordinary results.
Brad Paschal also offers a glimpse into his personal life, sharing how his unique habits and branding methods help him stay grounded and productive. From the importance of transparency in service departments to the effective management of customer interactions, Brad’s practical advice is sure to resonate with anyone in the automotive industry. Join us as we explore these insights and much more in this enlightening conversation!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Recruit technicians via social media.
- Manage EV customer interactions.
- Enhance service transparency.
Quote
“The best marketing strategy is to care.” -Brad Paschal
Connect:
Brad Paschal
LinkedIn: www.linkedin.com/in/bpaschal
Website: www.dynatronsoftware.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Erica Bruno-Martin is the Vice President of Business Development of CBC Automotive Marketing, a company that has been providing full-service marketing solutions to successful automobile dealers and dealer groups across North America since 1983. With a robust background in marketing and business development, she has been instrumental in driving growth and innovation at CBC. Erica's strategic vision and leadership skills have significantly contributed to the company's success in the automotive marketing industry.
Today, Erica delves deep into the buying habits of consumers aged 30 to 50, their preference for reliable and reasonably priced cars, and the challenging economic landscape dominated by rising costs. The conversation touches on her journey from dealership service and parts to creating impactful content that connects genuinely with audiences.
They also explore the significance of impeccable customer service, adapting to new industry changes, and the importance of fostering personal connections in today's digital age. Erica shares insightful advice, her experience during COVID, and the importance of community involvement. Tune in for a rich conversation full of actionable insights and heartfelt stories.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Prioritize customer experience.
- Adapt to market trends.
- Value real-world experience.
Quote
“It's even more important in service that you have an impeccable customer experience.” -Erica Bruno-Martin
Connect:
Erica Bruno-Martin
LinkedIn: www.linkedin.com/in/erica-bruno
Website: www.wocautonetwork.com
Website: www.cbcads.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Nick Gianake is the Parts Manager of the Ken Garff Automotive Group. With extensive experience in the automotive industry, Nick is known for his exceptional management skills and dedication to providing top-notch customer service. He plays a crucial role in ensuring the efficient operation of the parts department, contributing to the overall success of the Ken Garff Automotive Group.
Nick shares insights into his journey of taking over the parts department a year ago and the challenges he faced in rebuilding the team's trust and breaking down silos. He emphasizes the importance of listening, being hands-on with the team, and adapting to change in the automotive industry.
He also reflects on his earlier experiences as a parts driver and highlights the significance of customer communication and problem-solving strategies. Join us as we delve into Nick's career experiences and valuable lessons in the fast-paced world of the automotive industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Build trust for effective leadership and collaboration.
- Break silos and foster teamwork for success.
- Prioritize active listening and customer solutions.
Quote
“If you want to make a change, you got to live the change.” -Nick Gianake
Connect:
Nick Gianake
LinkedIn: www.linkedin.com/in/nick-gianake-693b5411
Website: www.kengarff.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Holden Scott is the Executive Manager at Regal Nissan. With a robust background as a former Fixed Operations Director, he now thrives in a role that allows him to lead other leaders across the entire dealership. His commitment to leadership and vision has enabled him to execute innovative strategies and bring his ideas to fruition, ensuring cohesive and efficient management across all facets of the business.
In this episode, Holden Scott opens up about the unique challenges and joys of raising twins, the mental fortitude required in ultra marathons, and how focusing on self-improvement in areas like running and reading has made him a better leader. He draws fascinating parallels between pushing past mental barriers in endurance races and overcoming obstacles in business.
Kaylee Felio and Holden discuss the ever-changing dynamics of the auto industry, innovative approaches to training and hiring, and the exciting updates in off-road vehicles. Whether you're looking for inspiration in parenting, business, or personal growth, this episode is packed with valuable insights and uplifting stories.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Personal growth fuels professional success.
- Mental Fortitude is key.
- Look beyond traditional roles.
Quote
“You have to be comfortable being uncomfortable at times.” -Holden Scott
Connect:
Holden Scott
LinkedIn: www.linkedin.com/in/holdenscottregalnissan
Website: www.regalauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Austin Conroy is the Regional Fixed Operations Director for Rohrman Automotive Group, overseeing a wide network of dealerships across multiple states. With over seven years at the company, starting from the sales floor and escalating to his current leadership role, Austin Conroy has demonstrated exceptional adaptability and understanding of various facets of the automotive industry.
Austin Conroy discusses the pivotal role of integrating service and parts departments to enhance operational efficiency and customer satisfaction.
Austin Conroy highlights the Infinite Pursuit program as a key initiative encouraging parts and services to work in unison, aiming to reduce inventory costs while increasing service quality. This approach not only boosts profitability but also ensures a seamless customer experience.
Moreover, Austin Conroy stresses the adoption of innovative tools like Sunbit for financing and Techion for streamlined operations. In the age of technology, being adaptable and tech-savvy is essential. This episode provides invaluable insights into the modern strategies automotive groups can implement to stay ahead in a competitive market.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Integrate service and parts metrics.
- Leverage technology.
- Build a fun workplace culture.
Quote
“We hire great people and then we find the best seat on the bus for them.” -Austin Conroy
Connect:
Austin Conroy
LinkedIn: www.linkedin.com/in/austin-conroy-05b4795a
Website: www.rohrman.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
David Long is the founder of Pandemic of Positivity, and is the Executive General Manager at Hansel Auto Group. With over 30 years experience in the automotive industry, he has held roles from General Manager to Vice President of Operations. David also hosts the All Things Used Cars and All Things Fixed Operations on Clubhouse.
David Long shares his wisdom highlighting the virtues of focus, discipline, and intensity in achieving goals and the dangers of half-hearted commitment. They discuss actionable hiring practices, the role of thorough and candid employee evaluations, and the tough choices leaders must make to maintain high standards.
As they explore the human side of business, David recounts his personal journey with sobriety and how helping others has been a cornerstone of his continued success. They reflect on the value of positivity, mentorship, and setting healthy boundaries in professional and personal realms.
Throughout the episode, David Long's passion for both personal growth and mentoring others shines through, offering listeners a wealth of practical advice backed by decades of real-world experience.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
- Immense discipline is the bedrock of success.
- Effective communication is the cornerstone of leadership.
- Balance between guidance and allowing room for growth is critical.
Quote
“I find that the more I pour into people, the more blessed I am.” -David Long
Connect:
David Long
LinkedIn: www.linkedin.com/in/davidjlong4
Website: www.hanselautogroup.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Ted Ings is the Founder and President of Fixed Ops Roundtable® and Center for Performance Improvement®. With over 42 years in the automotive industry, he has pioneered innovative training solutions, significantly enhancing client success in customer satisfaction and operational efficiency.
In today’s episode, we flashed back to a previous episode where Ted Ings and I talked about the crucial topic of obsolescence in the automotive industry and how it affects dealerships in various ways. I also shared insights on identifying and managing obsolescence, the domino factors at play, and the importance of communication and teamwork in the parts and service departments.
Join us as we delve into the world of parts management, inventory control, the impact of effective processes on dealership success, as well as the role of PartsEdge in assisting dealerships in optimizing their inventory, reducing obsolescence, and achieving better overall performance.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
Presenting: FIXED OPS ROUNDTABLE: 90's Rewind! – A 4-day Virtual Event with 150+ expert speakers, 30 panel discussions, and 3 keynote speakers discussing the latest technologies, processes, and information you all need to know! Happening on May 13 to 16, 2024. Get your complimentary tickets now. Click here!
The Fixed Ops Roundtable is where the automotive industry goes to stay ahead of the curve, delivering an astonishing array of technology, experts, dealers, managers, education, marketing, and networking opportunities–all carefully designed to make a highly-targeted impact on the fixed operations business.
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Takeaways
- Understand and mitigate inventory obsolescence.
- Enhance parts and service department collaboration.
- Develop staff careers to manage inventory.
Quote
“We want to make sure we got our inventories and processes down right.” -Ted Ings
Connect:
Ted Ings
LinkedIn: www.linkedin.com/in/ted-ings
Website: www.linkedin.com/company/fixed-ops-roundtable
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Scott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of Mike Maroone Chevrolet North Store, and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption.
Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is inspiring.
With his wealth of knowledge and dedication to training, Scott proves that collaboration between parts and service managers is essential for a successful operation.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways:
- Mentorship enhances skills in parts management.
- Collaboration boosts dealership success.
- Technology optimizes inventory efficiency.
Quote
“I want to retire while I'm still young enough to enjoy it and get around.” -Scott Rutherford
Connect:
Scott Rutherford
Website: www.mikemaroonecolorado.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Jaime Macias serves as the Interim Fixed Ops Director of the CASA Auto Group, playing a pivotal role in overseeing service operations across their automotive dealerships. His leadership is integral to ensuring the group's commitment to customer service and operational excellence.
He opens up about his path from starting in the ranks of a porter to mastering the art of service management. His dedication to vehicle reconditioning and a razor-sharp grasp on inventory economics underscore the depth of his expertise.
Jaime Macia's approach is far more than just numbers; it's about cultivating relationships and fostering a nurturing work environment. Regular engagement through Employee Satisfaction Index surveys underlines the dealership's focus on its people - the driving force behind its success.
Furthermore, Jaime's collaboration with PartsEdge emerges as a game-changer in how parts managers streamline inventory, saving time and capital while boosting efficiency. This episode not only serves as a masterclass in automotive management but also shines a light on the importance of balancing professional and personal spheres, the power of recognizing team members' love languages, and the art of coupling compliments with criticism for remarkable leadership.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Value relationships in dealership management.
- Use PartsEdge for inventory efficiency.
- Continuously improve employee and process experience.
Quote
“My heart has always been in reconditioning vehicles and used cars. I've always loved it.” -Jaime Macias
Connect:
Jaime Macias
LinkedIn: www.linkedin.com/in/jaime-macias-22617a146
Website: www.casaautogroup.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Ryan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician.
Ryan shares insights on the challenges faced in the auto industry, from managing a tech shortage to preparing for the emergence of electric vehicles. He discusses the impact of technology, including AI and automation, on service scheduling and customer communication. Additionally,
He then delved into the transition from technical to managerial roles, emphasizing the significance of inventory management and the value of resources like PartsEdge in addressing inventory-related issues. This episode offers valuable perspectives on the evolving landscape of the automotive industry and the role of technology in driving efficiency and effectiveness.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Leverage tech for better operations.
- Solve inventory challenges smartly.
- Foster teamwork and collaboration.
Quote
“It's not always about pay. Sometimes it's about just showing appreciation for your technicians.” -Ryan Else
Connect:
Ryan Else
LinkedIn: www.linkedin.com/in/ryan-else-63144a140
Website: www.eidemotors.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Bob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service.
Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado.
Bob Ghent's insight into the history and evolution of the dealership shed light on the challenges faced by automotive businesses over the years. One of the most engaging aspects of the conversation was Bob's firsthand account of navigating through the unprecedented times of the COVID-19 pandemic and the resilience and innovation that propelled Ghent Motors to a record year despite the challenges.
He also discussed the pivotal role of effective parts management in the dealership's success. This led to the partnership with PartsEdge, providing them with comprehensive support for inventory optimization, compliance, and strategic decision-making.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Embrace family legacy and resilience.
- Adapt and innovate amid challenges.
- Value external insights for growth.
Quote
“There's the tech side of it that comes into it to make sure that the parts are in stock, and PartsEdge helps us with that.” -Bob Ghent
Connect:
Bob Ghent
LinkedIn: www.linkedin.com/in/bob-ghent-b905035
Website: www.ghentmotors.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Cory Scheer is the Founder and CEO of TrustCentric™ Consulting, an organizational and leadership development firm. TrustCentric™ helps leaders, teams, and organizations become more trustworthy, focused, and productive by: using empirical evidence to define reality, implementing a proven trust building framework, and walking alongside clients to develop clear, obtainable, and long lasting data informed strategies for success.
Cory Scheer and Kaylee Felio delved into the importance of trust in the workplace and how it can impact employee loyalty and customer experience. Cory shares insights from his experiences working with various organizations, including dealerships, and offers practical advice on assessing and addressing trust gaps in the workplace.
He also provides an overview of the structure of trust framework and explains why taking proactive action on trust matters. Whether you're a leader, manager, or employee, this episode promises valuable insights on how trust impacts organizational success.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Trust builds healthy workplaces.
- Structured trust framework is essential.
- Assess and act on trust regularly.
Quote
“It's when we begin to take action on trust that we start to see positive changes.” -Cory Scheer
Connect:
Cory Scheer
LinkedIn: www.linkedin.com/in/coryscheer
Book: www.trustcentricconsulting.com/book
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Jeff Denis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff's background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry.
Jeff shares his journey from being a technician to a service advisor, and finally to his current role in parts management. He discusses the challenges and rewards of being a parts manager, and provides valuable insights into the intricacies of managing inventory, handling wholesale operations, and navigating manufacturer programs.
Jeff's experience sheds light on the often-underestimated complexities of the parts department, making this episode a must-listen for anyone looking to gain a deeper understanding of the role of a parts manager.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Leverage technology.
- Manage manufacturer and space constraints.
- Prioritize efficient inventory management.
Quote
“When we have the sources set up properly, all the pricing is worked out.” -Jeff Denis
Connect:
Jeff Denis
LinkedIn: www.linkedin.com/in/jeff-denis-a9a25464
Website: www.marcotteford.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Allie Peters is the Vice President of Service of the Cavender Auto Group, known for her dynamic leadership and innovative approach in the automotive industry. Her career, marked by a rapid rise from Service Advisor to a key executive role, reflects her dedication to service excellence and team-driven success.
Allie Peters shares insights into her new position from being only a Fixed Ops Director of one store to being VP of Service of multiple stores. She also discusses the importance of proactively demonstrating strengths and creating opportunities for growth. She then emphasizes the significance of setting clear standards and helping others achieve their full potential.
Allie's determination to prioritize personal wellness and health is also highlighted, as she shares her plans to maintain consistency in these areas. Join us as we delve into Allie's career journey, the importance of having a supportive network, and the exciting plans she has for the coming year.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Do the job before having the job.
- Setting clear standards is crucial.
- Support and belief are invaluable.
Quote
“Have someone in your corner telling you that you're capable of it.” -Allie Peters
Connect:
Allie Peters
LinkedIn: www.linkedin.com/in/allie-peters-b3497322
Website: www.cavenderautogroup.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Venus Toro is the CEO of WYN Solutions, a company dedicated to providing innovative talent solutions in car dealer marketing. Under her leadership, WYN Solutions has specialized in resolving executional bottlenecks and accelerating growth in the automotive industry.
Venus shares her journey from working with Salesforce to establishing WYN Solutions, a company focused on providing specialized talent exclusively for the automotive market. They discuss how WYN Solutions addresses parts and service marketing needs and the successes they have experienced in the industry.
Venus also reveals her personal passion for boxing and discusses the innovative AI tool they are introducing. Finally, she shares her goals for the future and the meaningful initiatives WYN Solutions is involved in within the Columbia community.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Specialization pays off.
- Building relationships drives success.
- AI enhances training in automotive marketing.
Quote
“We want to make sure that we provide winning solutions for our clients.” -Venus Toro
Connect:
Venus Toro
LinkedIn: www.linkedin.com/in/wynwithus
Website: www.wynwithus.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Steven Adragna is the Principal-Founder & Chief Recruiter at Global Auto Staffing, where he leverages his extensive experience in the automotive industry to connect talent with opportunities. His expertise in recruiting and deep knowledge of the automotive sector are instrumental in driving the success of Global Auto Staffing.
Steven's journey into the automotive industry started at a young age, and through hard work and determination, he has become a leading figure in automotive recruiting. Kaylee Felio and Steven Adragna delve into Steven's expansive experience in the car business, his passion for mentorship and learning, and the insights he has gained from being both a part of and leading the industry.
They touch on various topics, including the value of personal experience in hiring, the challenges of rapid company growth, and the significance of culture and onboarding in the automotive industry. They also discuss Steven's journey in the car business and his transition to founding his own recruiting firm. Throughout the conversation, they emphasize the importance of mentorship, continuous learning, and the fulfillment of purpose and passion in the automotive industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Harness the power of personal experiences.
- Embrace mentorship and onboarding.
- Explore opportunities for learning and growth.
Quote
“Nobody realizes what really drives the front end. It's the back end, right?” -Steven Adragna
Connect:
Steven Adragna
LinkedIn: www.linkedin.com/in/stevenadragna
Website: www.globalautostaffing.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Jami Alexander is the General Manager at Meineke. She oversees 7 stores and a team of over 35 employees. Her expertise in managing daily operations and profit expectations, coupled with her ability to develop effective processes, makes her an invaluable asset.
Jami shares her journey into the automotive industry, starting as a delivery driver and working her way up. Kaylee and Jami’s conversation touches on the independent versus dealership dynamics in the automotive industry and ways to bridge the gap between different roles within the business, particularly between service advisors and technicians.
Jami Alexander also emphasizes the need for understanding and collaboration, believing in kind leadership while setting clear expectations and holding to them, reflecting her success in leading her team.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Cultivate relatable leadership in the automotive industry.
- Empower employees and understand personalities.
- Bridge gaps with collaborative team culture.
Quote
“We need to do a better job of understanding what motivates people because it's not always money.” -Jami Alexander
Connect:
Jami Alexander
LinkedIn: www.linkedin.com/in/jami-a-4075a9271
Website: www.meineke.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Allasandra Marini is the Assistant Parts Manager at Heister Auto Group, where she excels in parts management and customer service–contributing significantly to the efficiency and effectiveness of the company's operations.
Kaylee and Allasandra Marini talked about the challenges and triumphs of running a centralized wholesale operation, separating from dealerships, and managing multiple brands. Allasandra also shares her personal journey into the automotive industry and discusses the importance of being coachable and seeking feedback for personal growth.
Additionally, she shares her approach to understanding different personalities in the workplace, highlighting the importance of effective communication and self-awareness.
--------------------------------------------
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
--------------------------------------------
Takeaways
- Embrace feedback for growth.
- Adapt to team personalities.
- Foster openness and responsibility.
Quote
“I think it's really hard to grow if you can't take constructive criticism properly.” -Allasandra Marini
Connect:
Allasandra Marini
LinkedIn: www.linkedin.com/in/allasandra-marini-456a091b5
Website: www.hiesterauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Peter Smith is the Founder and Managing Partner of The Lion Partnership, a firm specializing in automotive dealership consultancy. With over forty years of experience in the automotive industry, he focuses on strategies to improve dealership operations and customer and employee engagement.
Peter shares his career highlights, innovative approaches, challenges, and emphasized the importance of a positive mindset and long-term customer relationships in the car dealership business. Peter Smith's career spans decades, during which he founded the Lion Partnership to mentor and develop a collective of vetted vendors–aiming to enhance customer and dealership experiences.
This initiative reflects his commitment to innovation in the automotive industry, as he actively tests and implements cutting-edge technologies–including a telephone AI system that revolutionizes call handling and response mechanisms.
Moreover, Peter also shed light on the challenges and strategies involved in starting new ventures, the significance of networking through platforms like LinkedIn and Clubhouse, and the need to prioritize long-term customer relationships over short-term sales pressures.
This underscores the importance of embracing innovation, leveraging networking tools, and prioritizing long-term customer relationships to succeed and thrive in this dynamic sector.
--------------------------------------------
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
--------------------------------------------
Takeaways
- Use new technologies to improve customer and dealership experience.
- Engage in social media for industry connections.
- Prioritize lasting customer relationships in the automotive sector.
Quote
“It's about learning that one extra thing every single day.” -Peter Smith
Connect:
Peter Smith
LinkedIn: www.linkedin.com/in/peterwsmithlion
Website: www.lionpartnership.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Todd Katcher is the Managing Partner at Digital Dealership System, specializing in advancing automotive retail technology through innovative digital signage solutions. His expertise focuses on enhancing dealership customer experiences and operational efficiency.
Kaylee Felio and Todd Katcher discuss the transformative impact of dealership technology on motivating and managing dealership teams. Digital Dealership System is at the forefront of revolutionizing how car dealerships operate and strive for success. Through their innovative digital signage and dashboard solutions, they are creating a new standard for efficiency and accountability within the dealership industry.
Todd elaborated the challenges faced by car dealerships in integrating new features and aligning technology with dealership goals. With a focus on empowering dealership staff and bridging the gap in technology, Digital Dealership System offers a user-friendly and cost-effective solution compared to other tools in the marketplace.
The conversation revealed the power of real-time performance tracking and dynamic information display in motivating sales and fixed ops teams. To learn more about the Digital Dealership System and gain insights into the future of dealership technology, listen to the full episode of the Parts Girl Podcast featuring Todd Katcher.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways:
- Continuously improve by valuing dealership feedback.
- Transparent, accessible tech is key for dealership management.
- Rising demand for integrated products revolutionizes operations.
Quote
“I think the biggest thing is when you hear back from a customer on how our product helped them.” -Todd Katcher
Connect:
Todd Katcher
LinkedIn: www.linkedin.com/in/toddkatcher
Website: www.digitaldealershipsystem.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Emily LaCroix is a dynamic and accomplished marketer with a passion for community relations and building strong relationships within the automotive industry. She is also the Marketing Director at Berger Chevrolet, one of the top 1% of Chevy dealerships in the Nation, excelling in both Fixed and Variable Operations, and has earned Dealer of the Year Award eleven times.
In this episode of the Parts Girl Podcast, Emily LaCroix joins host Kaylee Felio to delve into her extensive experience in community relations and innovative employee-focused marketing within the automotive sector. She sheds light on her impactful journey, the pivotal role of community engagement, and the unique strategies executed at Berger Chevrolet.
Emily LaCroix emphasizes the importance of cultivating relationships within the local community. At Berger Chevrolet, community relations are paramount, fostering stronger connections with customers and enhancing the dealership’s credibility through collaborations with local businesses and organizations.
Showcasing employees in marketing initiatives is a strategic focus at Berger Chevrolet. Utilizing a variety of channels, from TV commercials and TikToks to social media and website features, Emily LaCroix ensures that the team behind the brand is prominently highlighted, building trust with customers and improving internal relations between the marketing department and employees.
Emily LaCroix is also committed to community giving at Berger Chevrolet, actively participating in philanthropic activities, including breast cancer awareness and military support initiatives. This commitment not only fortifies Berger Chevrolet’s positive community image but also strengthens the dealership's ties with the local populace.
Don’t miss out on the Parts Girl Podcast for an in-depth conversation with Emily LaCroix, and gain insights into successful community-centric marketing in the automotive world.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
—-----------------------------------------
Takeaways
- Highlight employees in marketing.
- Engage in community and philanthropy.
- Foster trust for teamwork in automotive.
Quote
“In terms of automotive marketing, a lot changes all the time.” -Emily LaCroix
Connect:
Emily LaCroix
LinkedIn: www.linkedin.com/in/emily-lacroix
Website: www.bergerchevy.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Scott Davis is a strong business development professional, and the President and co-founder of Volie, Inc., the #1 BDC Engine that allows you to rethink the way you manage customer communications for sales and service BDC's. He has worked with many dealers and their service departments to successfully establish or improve their BDC's.
Effective communication and customer relationship management are crucial aspects of running a successful auto dealership. However, managing the dealership's business development center (BDC) manually can be a challenging and time-consuming task, impacting productivity and profitability. In this episode of the Parts Girl Podcast, Kaylee Felio speaks with Scott Davis, the co-founder of Volie, a BDC software that addresses these challenges head-on.
Scott Davis shares the backstory of Volie and how it was founded to cater to the growing need for improved communication and data management in the automotive industry. Dealerships faced difficulties in identifying who to call, managing inbound and outbound calls efficiently, and maintaining customer data accuracy. Volie emerged as a solution to streamline these processes and provide dealerships with a competitive edge.
Volie's call center application integrates with dealership management systems and consolidates data from various sources. This allows dealerships to build work plans based on their specific market and strategy. With Volie, dealers have complete visibility into their BDC operations and can execute their communication strategies effectively. The platform eliminates the guesswork and manual work involved, resulting in improved productivity and resource management.
By leveraging Volie's automation and accountability features, dealership agents can significantly increase their productivity. The software supports agents with personalized guidance, helps manage inbound and outbound calls effectively, and provides insights to prevent double calls and missed opportunities. With focused and systematic communication, dealerships can generate more leads, schedule appointments, and minimize customer defection.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
—-----------------------------------------
Takeaways
- Align strategy with dealership goals.
- Increase profits with automation.
- Track KPIs for informed decisions.
Quote
“There's nothing more important than actually doing something.” -Scott Davis
Connect:
Scott Davis
LinkedIn: www.linkedin.com/in/scottjustindavis
Website: www.volie.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Jordan Cox is the community manager of ASOTU or the Automotive State of the Union, a forward thinking content and community for dealers and industry innovators. The purpose of ASOTU is particularly close to Jordan's heart, as it showcases the achievements of various automotive stakeholders, from industry partners to frontline workers.
Are you ready to dive into the world of automotive excellence and uncover the untold stories behind remarkable individuals and their contributions? In this Parts Girl Podcast episode, host Kaylee Felio and Jordan Cox delve into the incredible work being done in the automotive industry. From shining a spotlight on those who are revolutionizing the field to exploring the personal journeys of customers, this episode highlights the power of automotive excellence.
One of the key topics discussed is the Automative State of the Union (ASOTU) in the automotive industry. Jordan explains how this event serves as a platform to showcase achievements, inspire stakeholders, and acknowledge the groundbreaking impact of industry players. They emphasize the importance of recognizing and appreciating the efforts of various individuals, including frontline workers, industry partners, and detailers.
As a former car salesperson, Jordan Cox understands the misconceptions and astonishment surrounding their career choice with a college education. However, they passionately describe the joy of connecting with customers, building trust, and ultimately helping them find the perfect vehicle. It's about much more than just cars and parts; it's about the personal stories and journeys of each customer.
Throughout the episode, Jordan Cox expresses their love for podcasts and their ability to inspire others. They highlight how Kaylee Felio's podcast has motivated individuals to be their best selves and gain confidence. Jordan emphasizes that everyone has the potential to be a hero and that small actions now can have a significant impact on future generations.
Tune in to the Parts Girl Podcast and join Kaylee Felio and Jordan Cox in exploring the power of automotive excellence, authentic connections, and the stories that drive us all.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
—-----------------------------------------
Takeaways:
- Recognize excellence.
- Understand the untold stories.
- Appreciate and cherish loved ones.
Quote
“Over time, you realize what your true passion is.” -Jordan Cox
Connect:
Jordan Cox
LinkedIn: www.linkedin.com/in/coxjordant
Website: www.asotu.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Justin Pomeroy is an accomplished entrepreneur and business leader who founded and serves as Vice President of Fixed Operations & Income Development of Foundation Auto Corp, a leading provider of automotive solutions in North America.
In the fast-paced world of the automotive industry, embracing growth, learning, and persistence can pave the way for success. In today’s episode of the Parts Girl Podcast, Kaylee Felio sat down with Justin Pomeroy, a seasoned professional in the field, to discuss his journey and the valuable lessons he's learned along the way.
In the early stages of his career as a service advisor, Justin Pomeroy actively sought knowledge by initiating conversations with seasoned professionals on LinkedIn. By regularly consulting experts in this manner, Justin Pomeroy gradually expanded his understanding of daily tasks, reports, and pay plans, steadily honing his skills over time. Above all, Justin Pomeroy emphasizes being open to learning by putting ego aside.
As his career progressed, the value of persistence in relationship-building became increasingly apparent to Justin Pomeroy, especially when navigating complex interpersonal situations. Navigating the automotive industry inevitably involves challenges, particularly when dealing with difficult managers. However, Justin Pomeroy persisted through these complex situations with great patience and relationship building.
In addition to actively seeking knowledge and persisting in building relationships, Justin Pomeroy stresses the immense importance of communication in the heavily service-focused automotive industry. In an industry where customer satisfaction is crucial, Justin Pomeroy learned to maintain composure and engage in effective communication to defuse conflicts.
Through the lessons learned in his extensive career journey, Justin Pomeroy has gained critical insights that can greatly empower other professionals in the automotive industry. His advice serves as an inspiration for how embracing continuous growth, learning from both positive and negative experiences, and persisting through daunting challenges can ultimately lead to fulfillment and success in the automotive field.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
—-----------------------------------------
Takeaways
- Consult experts to enhance understanding and growth.
- Communication builds strong work relationships and resolves conflicts.
- Persistence and common ground drive positive outcomes.
Quote
“If you fix a person's problem–whether they're mad or not, you're going to be the hero in the situation.” -Justin Pomeroy
Connect:
Justin Pomeroy
LinkedIn: www.linkedin.com/in/justin-pomeroy-293a4b36
Website:www.foundationauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Chuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in Parts Operations.
In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge, for insights on optimizing pricing through customer pay analysis and matrix utilization.
Many dealers simply increase the pricing matrix attempting to improve gross profits. However, Chuck Hartle explains the bigger opportunity lies in evaluating maintenance parts pricing, which often stays unchanged despite rising costs. By conducting thorough customer pay analysis excluding internal sales, dealers can assess actual matrix usage. Surprisingly, only about 15% of parts are actively matrixed on average.
Chuck Hartle also stresses that dealerships must breakdown inventory into more detailed sources with proper coding for flexibility. This enables multiple pricing options and matrices to meet goals. He advises working with experts like PartsEdge or the dealer’s DMS vendor for guidance on optimizing inventory coding structures.
By regularly analyzing customer pay data, targeting maintenance parts pricing adjustments, implementing granular inventory coding, and seeking Chuck Hartle's expert input, dealerships can make data-driven decisions to accurately optimize parts profits.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Takeaways
- Only 15% of parts use matrix pricing.
- Focus pricing on maintenance, not just matrix.
- More inventory sources and price codes enable accurate pricing.
Quote
“Nowadays, only about 15 percent of the parts are actually being matrixed.” -Chuck Hartle
Connect:
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Steve Greenfield is the founder and general partner of Automotive Ventures, a global seed-stage mobility investor partnering with exceptional founders. With over 20 years of experience in the automotive technology space, he embarked on his career in 1999, selling software to car dealers, and has overseen more than $1 billion in automotive technology acquisitions.
In this episode of Parts Girl Podcast, Kaylee Felio sits down with Steve Greenfield, the founder of Automotive Ventures. As an industry expert, Steve shares his valuable insights and experiences in the automotive industry, providing listeners with a deeper understanding of the present challenges and future trends.
Throughout the episode, Steve Greenfield emphasizes the significance of mentorship in his career journey. He expresses gratitude for the mentors who have guided him through various phases of his entrepreneurial path. Their expertise and support have helped him navigate significant changes and make successful transitions.
The COVID-19 pandemic brought unprecedented challenges for the automotive industry. However, dealerships found unexpected success in both front-end and back-end sales. As the industry slowly returns to normalcy, dealerships need to focus on sustaining the momentum by generating more business. This requires sharpening employee skills and maximizing efficiency. Companies like Automotive Ventures help dealerships by providing training and technological tools to optimize current resources and boost revenue.
Looking ahead to the coming year, Steve Greenfield predicts that Artificial Intelligence (A.I.) will be a dominant theme in the automotive industry. While it may seem like an overused term, Steve encourages practical application. Instead of merely considering A.I. as a buzzword, dealerships should explore how it can enhance their operations and make their current employees more productive.
Whether through training or adopting new technologies, dealerships can leverage A.I. to increase efficiency, reduce costs, and meet customer demands effectively. As the industry continues to evolve, staying informed and adapting to changes will be crucial for success. Tune in to the Parts Girl Podcast for more thought-provoking conversations and knowledge sharing!
Takeaways
- Embrace the power of mentorship.
- Focus on generating business and sharpening employee skills.
- Embrace AI as a tool to increase shop efficiency.
Quote
“Luck is where opportunity meets preparedness.” -Steve Greenfield
Connect:
Steve Greenfield
LinkedIn: www.linkedin.com/in/stevegreenfield416
Website:www.automotiveventures.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Jason Goler is the Parts Manager at Parkway Honda Boston.
In the fast-paced world of the automotive industry, there are dedicated professionals working behind the scenes to keep things running smoothly. Parts managers play a crucial role in ensuring that the right parts are available at the right time, collaborating with technicians and service managers to provide efficient service. In this episode of the Parts Girl Podcast, Kaylee Felio sits down with Jason Goler, a passionate parts manager who shared his unique journey and valuable insights.
One of the striking aspects of Jason's story is his unwavering passion for cars. From a young age, he developed an interest that extended beyond the desire to simply drive. His dedication and genuine love for automobiles have propelled him into a career in the industry, where he wakes up every day excited to work with and learn more about cars.
Throughout his career, Jason Goler has had the fortune of encountering mentors who have guided him along the way. These mentors took the time to explain concepts, share their knowledge, and even correct mistakes. Understanding the importance of mentorship, Jason is now committed to passing on his own knowledge and supporting others in their growth as parts managers. He believes that collaboration and the exchange of ideas are key to finding effective solutions and fostering a positive work environment.
Jason Goler's journey from a young car enthusiast to a passionate and dedicated parts manager is truly inspiring. Through this interview, we gained insights into his experiences, his commitment to mentorship, and his vision for creating a community for parts managers. As we reflect on Jason's story, we are reminded of the importance of embracing our passions, seeking mentors, and building a supportive network.
Takeaways
- Embrace your passion for your work.
- Seek out mentors and be open to learning from others.
- Build a community of like-minded professionals in your field.
Quote
“You learn a lot from everyone that you work with whether you realize it or not.” -Jason Goler
Connect:
Jason Goler
LinkedIn: www.linkedin.com/in/jason-goler-a68a65106
Website: www.parkwayhonda.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
This show is Sponsored by:
Fixed Ops Marketing: Dive into a world of amplified profitability with their comprehensive marketing solutions. From viral video marketing to robust support for service departments, they’ve got your marketing needs covered. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today by visiting 🔗 www.fixedopsmarketing.com.
Bayley: Unlock operational finesse with Bayley’s Automated Vehicle & Key Tracking solutions. Streamline your Lot Management, Recon, and Fixed Ops. Their ingenious solutions are tailored to inject efficiency, fuel sales acceleration, and elevate your Customer Satisfaction Index. Traverse the Bayley journey and unveil how they can morph your dealership dynamics at 🔗 www.getbayley.com.
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Billy Milone is the current service director of the Bob King Automotive Group. He is also an experienced fixed ops director with a demonstrated history of working in the automotive industry.
In the ever-evolving automotive industry, leaders face various challenges, from making tough decisions about employees to adapting to the shifting expectations of the new generation. In a recent episode of the Parts Girl Podcast, Kaylee Felio sat down with Billy Milone, to discuss these challenges and share lessons he learned.
One significant lesson from Billy Milone's experience is the power of collaborative decision-making. Billy Milone believes in involving his team members in the decision-making process, including shop foreman, lead advisors, and other team members. Collaboration also improves communication, ensuring that team members are aware of the reasoning behind decisions, promoting trust and transparency.
Another crucial aspect of effective leadership highlighted in the episode is the importance of building relationships within a team. Billy Milone emphasizes the value of taking the time to connect with team members on a personal level, seeking to understand their lives and experiences. Building strong relationships also promotes open communication and encourages team members to share ideas and concerns, ultimately contributing to the success of the team and the organization.
Billy Milone also sheds light on the changing perspectives of the new generation in the automotive industry. Young professionals prioritize flexible work hours, personal time, and being part of something big rather than simply focusing on monetary rewards. Leaders must provide clear paths for growth and advancement within the organization. By understanding the motivations and desires of the new generation, leaders can create an environment that fosters satisfaction, engagement, and loyalty.
Takeaways
- Collaborative decision-making improves decision quality.
- Build strong relationships with team members.
- Understand the needs and desires of the new generation.
Quote
“The biggest challenge for me is firing somebody. I don't like doing it.” -Billy Milone
Connect:
Billy Milone
LinkedIn: www.linkedin.com/in/billymilone
Website: www.bobkingauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today.
⚙️ www.fixedopsmarketing.com
🚘 www.linkedin.com/company/fixed-ops-marketing
Jeremy Stephens is the Director of Fixed Operations of the Hiester Automotive Group. He started his career in the automotive business at a local service station. Later on, he became a technician at a Chevrolet dealership and continued in that role until 2010. He is also a certified John Maxwell Leadership Coach, and currently assist other managers in developing their leadership skills through coaching and training.
In this episode of the Parts Girl Podcast, Kaylee Felio interviews Jeremy Stephens, a Fixed Operations Director at the Heister Automotive Group in North Carolina. Jeremy Stephens shares his experience in the industry, including a tragic event that led him back to the dealership. They also discuss the importance of leadership and training the next generation in the automotive industry.
One crucial takeaway from Jeremy's experience is the importance of consistency. Regardless of the industry, ideas and initiatives must be implemented and followed through consistently for growth and development to occur. This consistency drives improvement, customer satisfaction, and overall success within the dealership.
Jeremy Stephens also emphasizes that leadership is not an innate quality, but a trainable skill. While some individuals may naturally possess certain leadership characteristics, anyone can become an effective leader with the right mindset and training. Developing oneself as a leader is the crucial first step in imparting that knowledge to others and building a culture of leadership within the organization.
To maintain a competitive edge in the automotive industry, it is crucial to attract and retain talented employees. By focusing on personal growth, cultivating leadership skills, and consistently exhibiting a commitment to excellence, individuals can create an environment of growth and development that attracts and retains exceptional talent. Whether you're a seasoned professional or a newcomer to the industry, these insights serve as a valuable guide in cultivating exceptional leadership skills and driving growth within your organization.
Takeaways
- Consistently follow through with ideas.
- Leadership is trainable.
- Development starts with yourself.
Quote
“When you start focusing on yourself, everything just kind of falls into place.” -Jeremy Stephens
Connect:
Jeremy Stephens
LinkedIn: www.linkedin.com/in/jeremyfixedops
Website: www.hiesterauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today.
⚙️ www.fixedopsmarketing.com
🚘 www.linkedin.com/company/fixed-ops-marketing
Russell Hill is a Co-Founder & Managing Partner of FixedOPS Marketing, a company providing modern, effective service special coupons and full-service marketing solutions for automotive fixed operations.
The automotive industry is on the brink of a paradigm shift in fixed operations. With new technologies like AI and EV dominating the market, and customer satisfaction becoming increasingly crucial, dealerships and non-franchise entities face unique challenges and opportunities. In this episode of the Parts Girl Podcast, industry expert Russell Hill engages in an insightful conversation with Kaylee Felio, offering valuable insights for automotive professionals eager to stay ahead in this evolving landscape.
As Russell Hill highlights, technology plays a pivotal role in the success of fixed operations. By managing coupons effortlessly across multiple locations and increasing efficiency, advanced tools offer a competitive advantage, streamlining marketing efforts. Dealerships must invest in the right technology to optimize their operations and provide a seamless customer experience.
Moreover, a satisfied customer is a loyal customer. Russell Hill emphasizes the significance of customer satisfaction in the automotive industry, particularly during online experiences and face-to-face interactions. Dealerships must prioritize building strong relationships, understanding customer expectations, and providing exceptional service. Retention strategies should begin early on and continue well beyond the warranty period.
Selling tires has become a significant focus in fixed operations. Hill highlights the profitability and long-term benefits of selling tires. Not only is it the largest purchase customers make during the warranty period, but it also drives continued customer engagement even after the warranty expires. Transparency, technology, and building trust are crucial in this rapidly evolving sector.
In conclusion, podcast guest Russell Hill provides crucial insights into the future of fixed operations in the automotive industry. By embracing technology, prioritizing customer satisfaction, and capitalizing on opportunities within the tire industry, dealerships and non-franchise entities can navigate the evolving landscape successfully.
Takeaways
- Leverage technology to streamline operations.
- Prioritize customer satisfaction by building strong relationships.
- Embrace opportunities within the tire industry.
Quote
“Everything is about relationships. So if people like you and trust you, they'll buy from you.” -Russell Hill
Connect:
Russell Hill
LinkedIn: www.linkedin.com/in/russell-b-hill
Website: www.FixedOPSMarketing.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today.
⚙️ www.fixedopsmarketing.com
🚘 www.linkedin.com/company/fixed-ops-marketing
Brandin Wilkinson is the Director of Leadership & Performance of Bannister Automotive Group. He has over 16 years of experience in the automotive industry, including 13 years in various management, executive, and ownership roles. He has helped dealerships grow their net profits by 320% in as little as 12 months by focusing the majority of his efforts on leadership instead of management.
In the automotive industry, leadership and influence play significant roles in shaping company culture, driving growth, and inspiring teams. In this episode of the Parts Girl Podcast, Kaylee Felio sat down with Brandin Wilkinson, a remarkable individual who has made a powerful impact on the industry. Brandin's journey, filled with transitions and personal growth, sheds light on the importance of leading by example and creating customized solutions for dealership teams.
Brandin Wilkinson emphasizes that each individual, regardless of their title, holds the power to make meaningful contributions and influence the broader industry. He encourages listeners to embrace their own ability to lead and to understand that such leadership can set off a positive chain reaction within a company’s culture.
He also stresses the importance of creating tailored solutions to address each dealership's unique needs and challenges, emphasizing that a one-size-fits-all approach is seldom effective. He advocates for understanding and addressing the specific aspirations and obstacles each team faces, fostering an environment conducive to meaningful growth and progress.
In addition to discussing leadership and solutions, Brandin Wilkinson touches on the pace of the industry and the potential pitfalls of constantly operating in high gear. He underscores the importance of taking a step back, reflecting on our actions, and understanding that slowing down is sometimes necessary for maintaining balance and well-being.
To conclude, the insights and experiences shared by Brandin Wilkinson in this episode serve as a powerful reminder of the individual’s potential to effect change and inspire. By leading by example, developing customized solutions, and focusing on personal growth, we can all contribute to positive transformations and success in our respective fields. Let us embrace these lessons and strive to make a lasting impact in our own industries.
Takeaways
- Influence and leadership have the power to shape an entire industry.
- Customized solutions for growth are essential.
- Slowing down and investing in personal development is crucial.
Quote
“One person has the ability to influence an entire industry.” -Brandin Wilkinson
Connect:
Brandin Wilkinson
LinkedIn: www.linkedin.com/in/brandinwilkinson
Website: www.bannisterautomotivegroup.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today.
⚙️ www.fixedopsmarketing.com
🚘 www.linkedin.com/company/fixed-ops-marketing
Joe Gibson is the Marketing Director at InteliChek, a company providing Dealers, Dealer Groups, and OEMs with a suite of unique, high-value products and services, as well as a powerful combination of strategic insight, business acumen, and an entrepreneurial spirit to help their clients keep pace in this intensely competitive and rapidly changing marketplace.
Have you ever wondered how dealerships determine their prices? Or maybe you've questioned whether you're getting a fair deal? Well, we've got just the episode for you! In this episode of the Parts Girl Podcast, Kaylee Felio sits down with Joe Gibson from InteliChek, a leading fixed ops data solutions company, to shed light on the exciting world of competitive pricing analysis.
Joe Gibson provides a fascinating glimpse into the innovative tools and services offered by InteliChek. Their pricing analysis tool works diligently behind the scenes, collecting data on competitors to create apples-to-apples comparisons.
One of the key takeaways from this episode is that dealership pricing is not always what it seems. Joe Gibson dispels the myth that dealerships are more expensive, unveiling InteliChek's studies that show dealerships can be only 20% more expensive on average, depending on the service.
Another important lesson from Joe's insights is the power of storytelling in marketing. Even for a data-based company like InteliChek, there's creativity to be found in delivering a meaningful message through emotional storytelling.
So, whether you're a dealership owner, a salesperson, or a curious car lover, this episode offers a wealth of knowledge about leveraging data to drive competitive pricing. Join Kaylee Felio and Joe Gibson as they discuss the cutting-edge solutions provided by InteliChek and how they are changing the game for dealerships across the country.
Takeaways
- Transparency in pricing is crucial
- Storytelling plays a vital role in marketing.
- Embracing technology can lead to business growth.
Quote
“I think being yourself and somebody that people trust goes a long way.” -Joe Gibson
Connect:
Joe Gibson
LinkedIn: www.linkedin.com/in/joe-gibson-178717216
Website: www.linkedin.com/company/intelichek
Podcast: www.intelichek.com/podcasts
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today.
⚙️ www.fixedopsmarketing.com
🚘 www.linkedin.com/company/fixed-ops-marketing
Kelley Reis is an Automotive Consultant, Facilitator, Data Analyst, and CX Strategist, with over 20 years in the automotive industry. Her professional experience has spanned across variable and fixed automotive retail operations, from a single point franchise to the oversight of multiple franchises.
In the automotive industry, customer retention is a crucial aspect of dealership success. Happy, loyal customers not only bring repeat business but also serve as brand advocates. In this episode of the Parts Girl Podcast, Kaylee Felio is joined by Kelley Reis, an automotive consultant and facilitator to discuss how dealerships can improve customer retention by focusing on the customer experience.
One of the main challenges Kelley Reis highlights is the overcomplication and redundancy of dealership processes. In an effort to streamline operations and improve efficiency, dealerships often end up creating distractions that take attention away from the customer.
Kelley also stresses the importance of utilizing technology resources effectively. Frequently, dealerships have multiple plugins and ancillary systems in place, resulting in redundant tasks for employees. Identifying these redundancies and streamlining communication channels can significantly improve efficiency and allow employees to focus on providing exceptional customer service.
Additionally, open communication among team members is vital for process improvement. Kelley advises dealership leaders to encourage their teams to share struggles and provide insights into existing processes.
In conclusion, enhancing customer retention in dealerships requires simplifying and streamlining operations. By eliminating distractions and focusing on the customer, dealerships can provide a personalized experience that builds customer loyalty. Utilizing technology effectively and fostering open communication will enable dealerships to continuously improve processes and deliver exceptional customer service.
Takeaways
- Simplify processes to reduce distractions.
- Use technology resources effectively.
- Foster open communication among team members.
Quote
“We need to slow down just a little bit and take a minute to really evaluate what our processes are." -Kelley Reis
Connect
Kelley Reis
LinkedIn: www.linkedin.com/in/kelley-reis-b4b41711
Email: kclreis@yahoo.com
Number: 404-569-0973
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
This episode wouldn’t be possible without the hard work of our team and is powered by PartsEdge: Revolutionizing dealership parts inventory profitability, PartsEdge offers proven strategies that can boost parts sales by an impressive 20%, all while reducing idle inventory. If you're looking to optimize your parts management, visit www.partsedge.com.
Exclusive Sponsor - Fixed Ops Marketing: Elevate your profitability with Fixed Ops Marketing, a comprehensive marketing solution specializing in viral video marketing and full-service support for service departments. Their services encompass SEO, dealer-branded video content, automation, and social media marketing. Discover how Fixed Ops Marketing can enhance your business today.
⚙️ www.fixedopsmarketing.com
🚘 www.linkedin.com/company/fixed-ops-marketing
Paul J Daly is the founder and CEO of ASOTU: Automotive State of the Union, the only Dealer-owned media publisher in the Automotive Industry. He created it in response to the chaos and fear of the COVID shutdown in early 2020 with the founding belief that “When Dealers Band Together, No Crisis Can Win.” Kyle Mountsier then joined the vision in 2021, emphasizing the belief that a focused community can truly shift the culture and perception of the retail automotive industry.
In this episode of the Parts Girl Podcast, Kaylee Felio sits down with special guests Kyle Mountsier and Paul Daly. Together, they delve into their shared passion for the auto industry and their efforts to change its perception. They also discuss their collaboration, upcoming events, and their belief in the power of community and engagement within the industry.
The episode kicks off with a lively discussion about an event they organized, where they made sure all the booths had a consistent look without extravagant decorations, creating a cost-efficient and user-friendly experience for both large and small companies.
The conversation then takes a humorous turn as they recount their experience of picking parts based on a list provided by a parts manager. The process proves challenging and time-consuming, leading to a hilarious but memorable experience.
Throughout the episode, Kyle and Paul stress the importance of showcasing the people who work in different roles within the automotive industry, such as parts departments, technicians, and salespeople. They aim to challenge negative stereotypes and highlight the passion and sense of community that exists within these establishments. Their collaboration includes organizing events, providing insights, and even creating a TV series called "More Than Cars", which tells inspiring stories of real people in dealerships who have made a difference in their communities.
This discussion leads to their upcoming event, ASOTU CON, where they plan to continue sharing the thoughts and expertise of industry leaders, creating an engaging platform for industry professionals worldwide.
Join Kaylee, Kyle, and Paul in this inspiring and entertaining episode as they work towards elevating the auto industry's culture and changing its perception, one story at a time.
Get Your Tickets: ASOTU CON 2023 is just around the corner. Don't miss the opportunity to be part of this collaborative event. Get your tickets at www.asotucon.com/tickets.
Mark your calendars:
🗓 September 25-27, 2023
📍 Baltimore, MD
Takeaways
- Foster a strong community.
- Challenge negative stereotypes.
- Embrace the power of collaboration.
Quote
“Love people more than you love cars.” -Kyle Mountsier
“What we've done is really curated an environment and experience throughout the whole event." -Paul Daly
Connect:
Paul Daly
LinkedIn: www.linkedin.com/in/pauljdaly
Kyle Mountsier
LinkedIn: www.linkedin.com/in/kylemountsier
Websites:
www.morethancars.tv
www.asotucon.com
www.asotu.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Ron Marvo is a Business Development Expert at Sandy Cerami & Associates. He is serving clients large and small, corporate, and individual to help them gain clarity and insight in order to create a pathway to recruiting top talent, enhanced culture, stronger employee retention, and record-breaking profitability.
In this episode, I’m joined by Ron Marvo, a former Golden Glove state champion and certified boxing coach. Ron carries his boxing knowledge and mindset into the automotive industry, providing business development training and recruiting services for B2B and B2C sellers.
Ron brings his boxing mindset of focus, discipline, and determination into his work, emphasizing the importance of authenticity and genuine communication. He believes that building trust with clients is the key to success, and he stresses the significance of showing a genuine interest in their needs.
But Ron isn't just passionate about boxing and sales–he's also a strong advocate for building relationships and nurturing long-term connections. In his upcoming virtual academy, the Seven Pillars of Killer Business Development, he aims to guide selling professionals towards becoming trusted advisors in the marketplace.
One thought-provoking topic Ron also discusses in this episode is the rise of YouTube celebrities like Jake Paul entering the boxing world. While these influencers have successfully branded themselves and attracted attention, Ron raises concerns about the impact on professional boxers who have dedicated years to their craft.
Throughout the conversation, Ron shares stories from his own journey, including how his father's advice and his own experiences in the ring shaped his mindset. He also offers valuable insights on creating a personal brand, leveraging social media, and understanding client needs.
Tune in to the Parts Girl Podcast and hear how boxing principles can be applied to the automotive industry. Join us as we explore the importance of authenticity, building trust, and winning in sales.
Takeaways
- Authenticity is key.
- Build relationships over transactions.
- Create your personal brand.
Join Innovative Leaders For The Ultimate Business Growth Experience:
www.jandlmarketing.com/business-bourbon-cigars
Business, Bourbon & Cigars 6
September 12th - September 14th
Louisville, KY
Quote
“Just be your genuine, authentic self. Don't be anybody else, and just say things the way you say it." -Ron Marvo
Connect
Ron Marvo
LinkedIn: www.linkedin.com/in/ronmarvo
Website: www.sandycerami.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Angela Willoughby is a Fixed Operations Analyst at Foundation Automotive Corp, a company providing modern automotive solutions across North America. She has over 15 years leading teams to success through outstanding leadership, training, coaching, teamwork and positive attitude.
In the competitive world of automotive sales and service, maximizing dealership performance is crucial for success. In this Summer Camp Series episode of the Parts Girl Podcast, Kaylee Felio sat down with industry expert Angela Willoughby to delve into the key strategies and insights necessary to achieve outstanding results.
Angela Willoughby emphasizes that success starts with building strong relationships with the right individuals responsible for your store or chain of stores. Understanding reporting and performance metrics is equally important. Angela also highlights the significance of knowing the return on investment (ROI) of applications and how they benefit your business, as well as the need for fostering positive relationships with vendors to improve ROI.
Application utilization is a key factor in driving dealership performance. Angela explains that achieving an ideal utilization rate of 80-85% is crucial for reaping the full benefits of the application. Active communication with vendors and representatives is also vital to ensure the best outcomes.
Beyond the automotive realm, Angela Willoughby shares her love for organizing and sorting, particularly her passion for Legos. Drawing an intriguing parallel, she compares assembling puzzles to the process of parsing and sorting data. Her insights shed light on the importance of a compartmentalized and sorted approach to data analysis.
Adaptability is another critical aspect that Angela Willougby emphasizes. As the automotive industry continues to evolve, it is essential for businesses to embrace change and adapt to new tools and applications. Angela also encourages collaboration and coaching within the dealership team to ensure everyone is aligned with business objectives.
Angela's final thoughts revolve around the importance of constant improvement and learning from past experiences. Whether it's exploring new vendors for fresh perspectives or being open to change, there is always room for growth and better outcomes in every dealership.
Takeaways
- Understand reporting and performance metrics.
- Maximize your application utilization to achieve optimal results.
- Embrace adaptability in the ever-evolving automotive industry.
Quote
“The number one thing to be successful in the automotive industry is adaptability." -Angela Willoughby
Connect
Angela Willoughby
LinkedIn: www.linkedin.com/in/angela-willoughby-73795ba0
Website: www.foundationauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Ellen Haney is a Dealership Parts Manager at Jeff Schmitt Nissan, a company offering a wide selection of vehicles and making the car buying process as quick and hassle free as possible.
In this Summer Camp Series episode of the Parts Girl Podcast, Kaylee Felio sits down with Ellen Haney, a parts manager with a passion for efficient inventory management. Ellen shares her experiences and expertise, shedding light on the crucial role of the parts department in a dealership and offering valuable advice for smooth operations and customer satisfaction.
Ellen Haney emphasizes the importance of inventory management and highlights the key roles within her team, including the counter-person and parts manager. They work together to handle parts ordering, ensure timely delivery, and prevent parts from becoming obsolete.
Communication and fostering a sense of importance within the dealership are also integral to Ellen's approach. Employees need to be aware of their significance in the parts department and the valuable support they provide. Special order parts require a dedicated process, including prepayment, to minimize obsolescence. Once the parts are received, customers are promptly notified. However, it's essential to establish a system for handling unused prepaid parts.
Ellen Haney and her colleague prioritize efficiency, emphasizing the importance of open conversations and understanding each other's perspectives. They exchange knowledge and expertise, recognizing the value of collaboration and continuous learning. Ellen Haney also highlights the need for excellent customer service towards technicians, who sometimes assume parts people automatically know what to order. To overcome this, her company goes the extra mile by providing pictures and diagrams to facilitate better communication.
Throughout the episode, Ellen Haney shares valuable insights into managing inventory effectively, utilizing manufacturer programs to their full advantage, and leveraging data from dealer management systems such as CDK. She stresses the importance of sharing knowledge, maintaining a process-oriented approach, and understanding how every action affects the dealership as a whole.
Takeaways
- Communicate the importance of the parts department within the dealership.
- Collaboration and knowledge sharing are vital for success in inventory management.
- Excellent customer service towards technicians improves communication.
Quote
“My biggest thing is sharing knowledge. If you know something that someone else does not, do not put your ego in the way." -Ellen Haney
Connect
Ellen Haney
LinkedIn: www.linkedin.com/in/ellen-haney
Website: www.jeffschmittnissan.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Bob Gower is the Chief Operating Officer of Traver Connect, a company enabling automotive dealers to maximize service lane revenue and turn leads into car purchases. He has over 36 years of experience in Automotive with more than fifteen of those in retail automotive. Starting at the bottom is not uncommon to him, as he has had every job in the dealership from Sales, and Service to Management and Operations working his way to General Manager.
In this Summer Camp Series episode of the Parts Girl Podcast, Kaylee Felio and special guest Bob Gower delve into these challenges and provide valuable insights on improving customer retention in the industry. The automotive industry is experiencing increasingly fierce competition, with third-party service providers offering convenience and the perception of better pricing. Customer retention has become a crucial challenge for car dealerships, calling for innovative strategies to win back customers and keep them coming back.
Technology also plays a central role in today's customer-centric world. Car dealerships need to leverage technology effectively to provide a high level of service and convenience to customers. Personalized text messages, appointment scheduling services, and other innovative tools can improve communication, enhance the customer experience, and build loyalty.
One key strategy discussed in this episode is the implementation of a Business Development Center (BDC). BDCs can serve as a vital asset to handle customer calls and inquiries, ensuring prompt and attentive service. Whether staffed on-site or outsourced, BDCs can significantly contribute to customer retention and profitability.
Overwhelmed service departments and understaffing can also often hinder customer service efforts. Prioritizing tasks and effectively delegating responsibilities can alleviate the pressure on dealership staff, enabling them to focus on delivering exceptional service. Outsourcing certain functions or hiring additional personnel can also help alleviate workload and improve customer satisfaction.
In an ever-evolving industry, customer retention has emerged as a critical factor for success in the automotive marketplace. Car dealerships must adapt to the increasingly high-touch and high-tech expectations of customers. By utilizing technology, implementing a Business Development Center, and addressing staffing needs appropriately, dealerships can drive customer retention, enhance the customer experience, and ensure long-term profitability.
Takeaways
- Prioritize customer retention.
- Leverage technology for convenience.
- Implement BDCs and additional staff.
Quote
“Fixed operations is the new variable. That's where the profit is today." -Bob Gower
Connect
Bob Gower
LinkedIn: www.linkedin.com/in/bob-gower-a9727b14
Website: www.traverconnect.com
Phone: 713-320-9436
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Chuck Hartle is the Founder and President of Parts Edge, a company helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations.
In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today's competitive market.
Chuck Hartle emphasizes the importance of understanding the rules and policies set by manufacturers. While dealerships play a crucial role in holding inventory and meeting compliance, manufacturers often control the inventory and hold dealers accountable for carrying it. However, Chuck encourages dealerships to be efficient and not solely rely on manufacturers, ensuring their bottom line is protected and expenses are effectively passed on to customers.
Another significant aspect Chuck Hartle touches upon is the need for effective inventory management and accurate record-keeping. Being organized not only helps in providing excellent customer service but also maximizes profits and reduces holding costs. Chuck's favorite stress relief activity is organizing and straightening inventory, a testament to his dedication and expertise in this field.
Furthermore, Chuck advises parts managers to pay attention to special orders and maintain good communication with customers. By focusing on controlling special orders and identifying wholesale clients who frequently return parts, dealerships can achieve success in parts management. Additionally, pricing adjustments, especially on wholesale items, can help increase gross profit figures, allowing dealerships to navigate the increasing costs of doing business.
Join Kaylee and Chuck as they delve into the intricacies of parts management, pricing strategies, and the importance of efficient inventory control. This episode is packed with practical advice and real-life experiences that will benefit anyone in the automotive parts industry.
Takeaways
- Understand the rules and policies.
- Control special orders and communicate effectively.
- Make pricing adjustments and increase gross profit figures.
Quote
“Know the rules based on your manufacturer. Know them in-depth." -Chuck Hartle
Connect
Chuck Hartle
LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14
Website: www.partsedge.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Erick Jauregui is the National Training Director of National Auto Care (an APCO Holdings Brand).
In this Summer Camp Series episode of the Parts Girl Podcast, we have training expert Erick Jauregui shedding light on his valuable insights and providing actionable tips. His advice aims to assist listeners in achieving excellence in their respective roles within the automotive industry.
Key to Erick's philosophy is the consistency in training. He strongly underlines that training shouldn't be considered a one-time event, but rather an ongoing process. According to Erick, it's not just the specific information imparted during training sessions that matters, but the commitment to regularly showing up and consistently pushing for improvement.
Beyond training, Erick Jauregui stresses the core aspect of success in the automotive industry: customer experience. From delivering vehicles with a positive attitude to meticulously attending to detail, every action contributes to the customer's experience. He promotes the idea of envisioning customer happiness before interactions and emphasizes the importance of focusing on customer retention.
Erick Jauregui maintains that training and skill development are ongoing efforts. To him, staying trainable and seeking constant improvement are essential attributes. He reflects on the significance of being open-minded, seeking key points when serving clients, and shifting the focus towards providing solutions rather than getting entangled in emotional responses.
For successful managers in the automotive industry, Erick underscores the importance of metrics and reports. They serve as instrumental tools to assess advisors' effectiveness, maintain consistency in performance numbers, and pinpoint areas that require improvement.
By training with the end goal in mind, it is possible to unlock success in fixed operations and pave your way towards becoming a top performer in the field. Embrace consistency in training, prioritize delivering exceptional customer experiences, and continually strive for self-improvement.
Takeaways
- Consistency in training ensures effective knowledge transfer.
- Visualizing success fosters exceptional customer interactions.
- Continuous skill development enhances fixed operations proficiency.
Quote
“Being able to complete the experience with a positive outcome is very important." -Erick Jauregui
Connect
Erick Jauregui
LinkedIn: www.linkedin.com/in/erick-jauregui-7263611b9
Website: www.nationalautocare.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Shaun Raines is the Owner and Founder of Dealer SuperHero, a company providing digital performance management, marketing and creative services to dealers and vendors, as well as providing automotive industry advisory services, strategic planning and consulting for investors, companies and OEM’s.
In this Summer Camp Series episode of the Parts Girl Podcast, we dive into the world of parts and service departments in dealerships and explore how they can be revolutionized to provide exceptional customer experiences and boost profitability.
Today’s guest, Shaun Raines, an expert in fixed ops with a wealth of industry experience, shares valuable insights and recommendations for ensuring dealerships have a thriving accessories department. Shaun recognizes the need to cater to the growing demand for customized vehicles and explores why more dealerships don't focus on this. Drawing from personal experiences, he discusses the allure of adding unique accessories to vehicles and the challenges faced when searching for the perfect parts.
He emphasizes the crucial role of a well-functioning parts and service department in customer retention and profitability. Shaun highlights the negative impact of a poor website experience on losing customer business and offers practical suggestions for improvement. From utilizing existing customers as leads to enhancing parts and service content and merchandising on websites, he sheds light on the path to success in fixed operations.
Shaun Raines also delves into the struggles faced by parts management in dealerships, addressing issues such as obsolescence, idle parts, and the challenge of implementing e-commerce solutions. He recommends strategies to decrease costs and increase profitability, including establishing a private catalog and integrating it into the primary website. Additionally, Shaun encourages dealerships to start small by offering online sales for top-selling products and embracing digital advertising to promote specific parts.
So, whether you're a dealership owner, employee, or simply an automotive enthusiast, this episode of the Parts Girl Podcast is a must-listen. Join us as we uncover the potential of parts and service departments in dealerships and discover innovative ways to enhance the customer journey, empower staff, and drive profitability.
Takeaways
- Train staff for top-notch service and customer retention.
- Boost parts' online visibility and sales.
- Strategically address parts management for profitability.
Quote
“The service experience has to be better than the sales experience." -Shaun Raines
Connect
Shaun Raines
LinkedIn: www.linkedin.com/in/shaunraines
Website: www.dealersuperhero.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Mike Bachara is the Owner and President of Pro Count West, an Automotive Company specializing in Parts Department Inventories, Consulting, Termination Returns and overall improvement to Parts Department Operations in new car dealerships
In this episode of the Parts Girl Podcast, Kaylee Felio sits down with inventory management expert Mike Bachara to delve into the intricacies and importance of inventory management in the dealership setting. Accurate inventory management is crucial for the success of any dealership. From keeping track of parts on the shelves to avoiding costly errors and ensuring customer satisfaction, the parts department plays a significant role in maximizing return on investment.
To ensure accurate accounting figures and maintain proper stocking levels, monthly reconciliations are essential. By regularly tracking and reconciling inventory, dealerships can pinpoint discrepancies and address them promptly. This leads to increased productivity in the shop and avoids wasted time and money for technicians and customers.
Special order parts can often be a source of inventory discrepancies. Having an effective system in place to track and manage these orders is crucial. Bachara recommends monthly counting of special order parts to catch any errors and discrepancies early on. This not only prevents customer dissatisfaction but also ensures accurate accounting figures.
Many dealerships struggle with conducting thorough physical inventory checks themselves. Hiring an outside company, experienced in inventory management, can bring valuable expertise to ensure accurate figures and prevent missed inventory items. By partnering with such companies, dealerships can save time, resources, and have confidence in the accuracy of their inventory numbers.
Accurate inventory management is vital in maximizing return on investment for dealerships. Monthly reconciliations, efficient tracking systems for special order parts, and leveraging outside expertise for physical inventory checks are all key strategies for achieving this goal. By implementing these practices, dealerships can improve productivity, minimize errors, and keep customer satisfaction high.
Takeaways
- Have a regular physical inventory.
- Prepare your inventory first before doing physical.
- Having discrepancies in inventory can be costly.
Quote
“Get your inventory prepared for a physical because that's the way you're gonna get the most accurate count." -Mike Bachara
Connect
Mike Bachara
LinkedIn:www.linkedin.com/in/mike-bachara-141bb51a
Website:www.procountwest.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Stan Mirzayev is the Co-Founder and CEO of Parts Pass, a company committed to revolutionize the customer experience through the power of technology, including AI, to streamline the process of purchasing auto parts.
In this episode of the Parts Girl podcast, Kaylee Felio sits down with Stan Mirzayev to discuss his innovative app that is revolutionizing the car parts industry. Parts Pass is a free mobile app that simplifies the process of ordering car parts by integrating artificial intelligence and user-friendly features. Whether you are a car enthusiast or a regular driver, this app will make your life easier when it comes to getting the right parts for your vehicle.
The app's three-step process is a game-changer. Simply take a picture of your car or enter its year, make, and model, and Parts Pass will provide you with a comprehensive list of available parts, complete with pricing, manufacturer notes, and warranty information. It's like having a personal assistant for car repairs, right at your fingertips.
What sets Parts Pass apart is its commitment to user feedback and continuous improvement. Stan believes in creating a minimum viable product (MVP) and being open to feedback, even if it means facing criticism. By embracing feedback and adapting the app based on user needs, Parts Pass ensures that its users have the best experience possible.
But it's not just about the app's functionality. Stan also emphasizes the importance of maintaining a positive mindset. Through conversations with oneself and a belief in the quote "this too shall pass," he navigates challenging situations and finds joy in the positive moments.
If you're tired of the hassle of searching for the right car parts and want a simpler solution, the Parts Pass app is the answer. Join us on the Parts Girl Podcast as we delve into the world of Parts Pass, its user-friendly features, and the power of maintaining a positive mindset in the world of entrepreneurship.
Connect
Stan Mirzayev
LinkedIn: www.linkedin.com/in/stan-mirzayev-14028970
Website: www.partspass.app
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways:
- Give value to your customers.
- Great entrepreneurs thrive in chaos.
- Customer feedback gives opportunity for growth in your business.
Quote
“We really strive to listen to the users, and adapt and change really quickly." -Stan Mirzayev
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Bill Springer is a seasoned automotive professional with over 35 years of experience in the industry. He started his career in commercial lending after college, but eventually found his way to Krex, a family-owned automotive business. Despite receiving his MBA, Bill fell in love with the business and has been with Krex ever since. Over the years, the company has undergone significant changes and today operates in a very different space than when he first started.
In this episode of the Parts Girl podcast, Kaylee Felio talks to Bill Springer, the CEO and President of DriveSure. They discussed the importance of trust in the car dealership industry, lessons learned from the automotive business, maintaining work-life balance, and more. Bill shares his insights on utilizing strategic solutions to improve retention rates, especially in the tire business, and building long-term trust with dealerships.
One key takeaway from the episode is the importance of building trust in the car dealership industry. Bill Springer emphasizes that relationships are critical in business and that building trust can lead to positive referrals, which can help to grow a dealership's customer base.
Another important lesson is the impact that strategic solutions can have on a dealership's financial performance, particularly in regards to 12-month retention rates. Bill discusses the tire business, which he says is a significant source of defection among customers. He notes that dealerships need to focus on customer retention for tires and do it well to see success in retaining customers.
Finally, Bill emphasizes the value of a healthy sense of humility. He shares that it allows you to learn even more from others and remain open to new ideas and perspectives. Overall, the episode provides valuable insights on building trust, utilizing strategic solutions, and maintaining a sense of humility in the automotive business.
Connect
Bill Springer
LinkedIn: www.linkedin.com/in/wgspringer
Website: www.drivesure.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Dealerships are the best source of car tires.
- Building trust is crucial in the car dealership
- Effective communication among leadership teams are essential.
Quote
“Car dealerships are really the best source for new tires." -Bill Springer
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Jess Burkhart is the Chief Marketing Officer of SCP Agency, the National Sales Director of Epic BDC, and host of the Chicks in Charge Podcast. With six years under her belt, she has cemented her status as a key player in her field. Her story serves as a beacon of motivation for many.
In today's episode, Jess sits down with Kaylee to share her journey. She outlines how she carved out her path in the automotive industry, starting with zero prior knowledge and rising to the position of Chief Marketing Officer. Throughout their conversation, they shed light on the challenges and rewards associated with working in a male-dominated industry. Moreover, they highlight the value of nurturing a supportive community and the significance of extending a helping hand to those in need.
Despite the automotive industry's long history of male dominance, a growing wave of young women, like Jess, are making their presence known. Jess's journey began in sales, where she sought advice from successful salesmen Brad Pashel and Eric Wilson. Eager to lend their expertise, they equipped her with valuable tips and tricks.
Nonetheless, Jess faced significant hurdles on her path to success. One of these was overcoming a mindset issue, a challenge that she successfully navigated. Following a difficult conversation with Robin, she felt drawn even closer to the company. Even when she was told that her pregnancy might block her from promotion, Jess persisted and ultimately secured her role as the National Sales Director for Epic BDC.
The challenges Jess faced weren't confined to her professional life. As a mother, she navigated serious health issues with her daughter Kenley, who was born premature. Kenley spent a month and a half in the NICU, faced ongoing health challenges, and was in and out of Joplin and Kansas City Children's Mercy hospital. Despite these hurdles, Jess serves as a testament to the possibility of balancing work and home life, even under the toughest of circumstances.
The story of Jess Burkhart is a true inspiration. It illustrates how, with the right attitude, mentorship, and support, anyone can break barriers in a male-dominated industry. Her journey also stands as proof that it is entirely possible for working moms to strike a balance between career and family life, no matter how challenging it might seem.
Connect
Jess Burkart
LinkedIn: www.linkedin.com/in/jess-burkhart-b99b491b8
Website: www.socialclimberpro.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Seek guidance from industry experts.
- Balancing work and home life can be challenging.
- Embrace opportunities for growth.
Quote
“We wanted to show that Women in the auto industry are worth listening to." -Jess Burkart
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Jill Trotta is a veteran of the automotive industry, having spent 9 years with Repair Pal before embarking on a 9-month long search for her next move. With her extensive experience, Jill brings a wealth of knowledge to the automotive industry and continues to seek out new challenges and opportunities.
In this episode of Parts Girl Podcast, Kaylee Felio interviews Jill Trotta, a former Repair Pal employee who now works with Torqata. Jill discusses her career journey, her passion for educating consumers about tire safety and replacements, and the importance of offering tire services in the automotive industry. She also shares her thoughts on hydrogen technology and her experience with owning a Toyota Mirai hydrogen vehicle.
The tire industry can be lucrative if businesses prioritize offering tire services as part of their vehicle maintenance and repair offerings. Jill emphasized the importance of educating consumers on tire safety and replacement. She shared her own experience of not prioritizing tire safety when she was younger, which led to a car accident. This underscores the critical need to raise awareness about the significance of maintaining tires and the potential danger of driving on expired or worn-out tires.
Finally, Jill shared her thoughts on hydrogen technology and her experience of owning a Toyota Mirai hydrogen vehicle. Hydrogen technology has the potential to revolutionize the automotive industry, but infrastructure and supply chain issues must be addressed for its wider adoption.
Overall, the episode provides valuable insights for businesses in the automotive industry and for consumers who prioritize vehicle safety. By offering tire services and educating consumers, businesses can increase their profits while promoting road safety.
Connect
Jill Trotta
LinkedIn: www.linkedin.com/in/gwrenchgal
Website: www.torqata.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Tire safety should be a top priority for all consumers.
- Offering tire services can be a great customer retention tool.
- Create different revenue streams.
Quote
“I once thought that selling tires wasn't a profitable business. But, my opinion has definitely changed." -Jill Trotta
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Jonathan Cabak is the co-founder and CEO of Detect Auto, an AI-based analytics platform aimed at improving the efficiency and profitability of auto repair shops. He previously ran a company that sold computer vision-based fans, which had a camera in the middle and would rotate to face the person in the room. After pivoting to the auto repair industry, Jonathan Cabak has been successful in bringing his innovative ideas to the forefront.
On today's episode, Jonathan sits down with Kaylee to shed light on his experiences of automating the data collection process for auto repair shops. They explore the hurdles these shops encounter when collecting data, as well as how Jonathan's company eliminates the need for manual data entry, paving the way for more streamlined operations.
Over the years, auto repair shops have grappled with numerous challenges. Among the most persistent of these is the issue of data collection. Thankfully, thanks to technological advancements, a solution now exists that simplifies this process. This breakthrough software automatically gathers data for shops, thereby cutting out manual data entry and pinpointing any bottlenecks in their repair flow.
Jonathan highlights three crucial elements in an auto repair shop: people, process, and pricing. Considering the dynamic nature of each team member, it becomes essential to assign tasks that each individual can excel at. As such, an efficient process becomes integral to maintaining effective communication between technicians and the front-of-house staff when transferring vital data points.
While AI automation excels at performing tasks and thinking outside the box, human involvement remains indispensable when it comes to managing dynamic situations. Therefore, striking a balance between the two is essential in the workplace. The benefits of utilizing AI can extend to using voice assistants to identify necessary parts for a task. However, more complex workloads may still require the human touch to fully understand and navigate the situation.
To wrap things up, it's clear that efficient data collection and improved shop efficiency can have a profound positive impact on the overall customer experience. By eliminating manual data entry, data collection and analysis become more accurate, leading to enhanced communication and smoother transactions for repair orders.
Ultimately, the auto repair industry is set to become one of the most automated and digital-driven in the next decade. And with the right technological tools, skills, training, and expertise, it's a future that can bring benefits to customers, employees, and employers alike.
Connect
Jonathan Cabak
LinkedIn: www.linkedin.com/in/jonathan-cabak-6ab034114
Website: www.detectauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Automate data collection in repair shops.
- Combine AI and humans in completing tasks.
- Use predictive analytics.
Quote
“There's a ton of amazing technologies like that that exist today, and we're just doing a small part of it." -Jonathan Cabak
Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Richard Mueller is a shop foreman at Cochrane GM in Alberta, Canada. He has over 13 years of experience in the automotive industry, and he is passionate about his work. Richard started working in the automotive industry when he was 16 years old. He has worked in a variety of roles in the industry, including parts clerk, service advisor, and mechanic. He has been a shop foreman for the past two years.
In this interview, Richard joined Kaylee and talked about his career in the automotive industry, his experience as a shop foreman, and his advice for aspiring mechanics. Richard also explores the world of vendors and suppliers and how he navigates it.
Richard explains that vendors must be ready to "play ball." This means providing comprehensive price sheets and references upfront. Vendors must prove their value and earn Richard's business, especially considering the number of vendors vying for his attention. He goes on to mention that, given similar price points, he prefers to work with those who treat him with respect and consideration.
The episode also delves into the decision-making process of selecting services for the shop. Richard shares how he, along with his service team, evaluate various options, from coaches and consultants to experienced service advisors. These decisions often involve balancing the immediate needs of the shop with longer-term goals and improvements.
Despite the challenges and complexities, Richard's love for his job shines through. He enjoys the variability and unpredictability, whether it's dealing with a particular vehicle in his bay or conversing with a customer. This love for challenge and problem-solving is a testament to his dedication and passion for his work.
Lastly, Richard gives us a peek into the lighter side of being in the car business–the physical toll it takes on one's body, resulting in swollen hands and strange cuts. It's a reminder of the often-overlooked physical aspects of working in the automotive industry.
As we wrap up our enlightening conversation with Richard, we are reminded of the complexities of managing an automotive shop and the interesting dynamics it involves. From dealing with vendors to making critical decisions for the shop, it is clear that every day is a new adventure.
Connect
Richard Mueller
LinkedIn: www.linkedin.com/in/richard-mueller-rse-024155150
Website: www.cochranegm.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Be willing to learn new things.
- Stay up-to-date on the latest auto technology.
- Be adaptable.
Quote
“My biggest obstacle would have been managing myself, my emotions." -Richard Mueller
--- Send in a voice message: https://podcasters.spotify.com/pod/show/thepartsgirl/message
Darryl Terrell is a highly experienced and passionate automotive professional, currently serving as the Service and Parts Director at Matt Bowers Chevy of Metairie. With over 15 years of experience in the automotive industry, Darryl has honed his skills in managing service departments, parts inventory, and customer relations. His expertise extends to both domestic and import vehicles, and he is dedicated to providing the best possible customer experience in the industry.
In this episode, Darryl shares his journey in the automotive industry, the challenges he faced, and the importance of communication and continuous learning in his role. Darryl emphasized the significance of communication and constant growth in his role, and shared valuable insights on how to navigate the challenges in this field. He also discussed his favorite tools and vendors that help him excel in the fixed ops field.
One of the essential aspects Darryl highlighted was the importance of clarity and effective communication in the workplace. Ensuring that employees understand their roles and expectations is critical in fostering a positive work environment and promoting productivity. As a leader, it's crucial to provide employees with the necessary information and tools to succeed.
Another vital component in Darryl's success is his commitment to continuous learning. In today's rapidly changing industry, staying updated with the latest trends and developments is crucial. Darryl shared that he makes the most of his daily commute by listening to audiobooks, allowing him to gain new knowledge and stay motivated.
Lastly, Darryl discussed some of his favorite tools and vendors that have played a significant role in his career growth. By leveraging the right tools and resources, fixed operations professionals can streamline their processes, increase efficiency, and ultimately drive success.
Ultimately, Darryl's journey in the automotive industry offers valuable lessons in the power of communication and continuous learning. By prioritizing these aspects and leveraging the right tools, professionals in the fixed ops field can thrive and excel in their careers.
Connect
Darryl Terrell
LinkedIn: www.linkedin.com/in/darryl-terrell-536297146
Website:www.mbchevymetairie.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Clarity and communication are essential.
- Never give up on an employee.
- Continuous learning is essential for growth.
Quote
“When you challenge yourself to be the best person you could be, opportunities always
open up for you." -Darryl Terrell
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Wendy Reeves is a seasoned BDC expert and the founder of BDC Angels. Wendy's deep passion for cars led her to work in the automotive industry for over three decades, starting as a receptionist and working her way up to becoming a BDC expert. She is known for her hands-on approach to teaching sales and BDC teams, which has resulted in increased motivation, performance, and customer satisfaction.
Today, Wendy joined Kaylee and shared her insights on the importance of going back to the basics to achieve success. She emphasizes the significance of starting small and taking things step by step, an essential lesson for anyone in the automotive industry. She is also a consultant and trainer for BDC-related matters, including on-site launches, training the trainer, consulting, and remote work from home agents.
During the interview, Wendy also discussed the challenges that dealerships face when it comes to adopting new technology and processes. She emphasized that the key to success is to focus on the people and processes first, rather than solely on the technology. Wendy encourages dealerships to prioritize their staff's training and development to ensure they have the skills and knowledge necessary to leverage new tools effectively.
Wendy's expertise in BDC and vehicle buying centers has helped many dealerships achieve their sales and revenue goals. Her advice and insights are especially relevant today as the automotive industry navigates unprecedented change and disruption, from the rise of electric vehicles to the impact of the COVID-19 pandemic.
In Wendy's own words, she is "a total MacGyver - a solution for every problem kind of person," who believes that going back to the basics is the key to success. Wendy's wealth of experience and advice can help dealerships get the most out of their BDC and vehicle buying centers. By staying focused on the fundamentals, prioritizing staff training and development, and embracing new technology and processes, dealerships can adapt to these challenges and emerge stronger than ever.
Connect
Wendy Reeves
LinkedIn:www.linkedin.com/in/wendy-reeves
Website: www.bdcangels.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Collaborate and be respectful.
- Trust your intuition.
- Find creative solutions.
Quote
“It's okay to use offshore agents but, don't outsource complete control." -Wendy Reeves
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Corey Smith is a highly experienced fixed operations expert and trainer, currently working as the National Fixed Ops Training Manager at APCO Holding’s National Auto Care. With over 25 years in the automotive industry, Corey is dedicated to assisting service departments in improving their performance and growing their revenue. In this episode, Kaylee spoke with Corey about the ever-evolving automotive landscape, the critical role of training and processes in service departments, and the increasing threat of cyber attacks.
As technology continues to play a more crucial role in the automotive sector, service departments must adapt by embracing new tools and processes to offer better customer experiences. In particular, video multi-point inspections have seen rapid growth. Technicians now capture their findings on video, providing customers with a clearer and more informative view of their vehicle's condition. Moreover, Corey believes that with proper incentives and training, technicians can quickly overcome any initial resistance and reap the benefits.
Moreover, the automotive industry faces the growing risk of cyber attacks, which dealerships and service departments must prioritize to protect their systems and educate their staff on potential threats. Corey highlights that cyber attacks can result in significant financial losses and harm a dealership's reputation, making it essential to address this issue proactively.
In addition, Corey emphasizes the importance of proper training and processes for improving service department performance. By training advisors, technicians, and parts personnel, they can better understand their roles and work more effectively. By investing in training and support, dealerships can enhance customer experiences, increase profitability, and reduce the risk of cyber attacks.
In conclusion, embracing new technologies and addressing cybersecurity are vital for service departments looking to succeed in today's market. With the right training, processes, and support, dealerships can navigate these challenges and continue to provide exceptional customer experiences.
Connect
Corey Smith
LinkedIn: www.linkedin.com/in/corey-smith-93583832
Website: www.nationalautocare.com
Email: csmith@nationalautocare.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website:www.partsedge.com
Takeaways
- Prioritize vehicle cybersecurity.
- Adapt or be left behind.
- Improve customer experience.
Quote
“There's a 380% increase in automotive API cyber attacks in 2022." -Corey Smith
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Tom Kline is the Founder and Lead Consultant of Better Vantage Point and AlwaysDoBetter.com, leveraging his 30+ years of experience as a former franchise dealership owner to help dealerships navigate complex challenges. He specializes in risk mitigation, compliance, and dispute resolution, providing tailored solutions for both publicly-held and private dealerships. In a recent conversation with Kaylee, Tom shared his family's history in the car business and discussed the inception of his consulting business after selling their dealership in 2019.
In today's fast-paced environment, maintaining composure during difficult conversations is crucial. Whether it's a disagreement with a friend, a confrontation with a colleague, or a discussion with an employer, it's essential to stay calm and professional, especially in the business world.
With over three decades of experience in the car business, Tom has witnessed how challenging conversations can escalate if those involved aren't careful. He advises maintaining a level-headed demeanor and a positive attitude during such interactions. Additionally, he emphasizes the importance of avoiding a confrontational tone, as emotional responses can create tension and hinder productive dialogue.
Furthermore, Tom acknowledges that running a business can feel like "trying to tuck an octopus into bed," and stresses the need to minimize risks for dealers. Observing how different dealerships operate in various cities and towns, and how customers' preferences for vehicles can differ, has taught him the importance of flexibility and understanding diverse customer needs.
By adhering to these guidelines, difficult conversations can be managed in a positive and productive manner.
Connect
Tom Kline
LinkedIn:www.linkedin.com/in/tompkline
Website: www.bettervantagepoint.com
Website: https://alwaysdobetter.com
Phone Number: 757-434-7656
Email Address:tomk@bettervantagepoint.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Remain calm in difficult conversations.
- Listen to your intuition.
- Negotiate long-term floor plans.
Quote
“Running a dealership is like trying to tuck an octopus into bed. The tentacles keep falling out." -Tom Kline
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Ariel Lee is a LinkedIn expert and financial advisor who helps demystify the strategic planning process for her clients. With her zero-judgment approach and practical solutions, she enables clients to achieve their long-term financial goals, especially during times of transition. Additionally, Ariel's unique expertise in LinkedIn enables individuals to advance their careers and develop professional networks.
Recently, she joined Kaylee on the Parts Girl Podcast, where she discussed her 13-year journey in the auto industry. Notably, she focused on sharing tips for building a strong and engaging LinkedIn presence.
In today's fast-paced world, it's crucial to establish relationships and network for success. Often overlooked, LinkedIn serves as a powerful tool for creating meaningful connections and fostering relationships.
Initially, Ariel was advised to utilize LinkedIn for networking and building relationships. However, she found the traditional methods used in her industry to be unappealing. Instead, she chose to use LinkedIn to connect with like-minded individuals. Consequently, she successfully built her business through the platform, and clients have discovered her there.
Ariel may not be a subject matter expert or thought leader, but she has certainly become an influencer. Her ability to create meaningful connections and relationships on LinkedIn serves as a testament to the platform's networking potential.
In conclusion, it's essential to discover your own way of using LinkedIn without getting bogged down in conventional methods. Ariel's accomplishments demonstrate that it's entirely possible to build relationships and forge meaningful connections on the platform.
Connect
Ariel Lee
LinkedIn: www.linkedin.com/in/edjariellee
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Build relationships on LinkedIn.
- Network to grow visibility.
- Engage to get engaged.
Quote
“I spent so much time heavily focused on making a good living that I am not really living a good life." -Ariel Lee
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In this episode, our panel of automotive Business Development Center (BDC) experts gathers to discuss their upcoming session “If you got a problem, Yo, I'll solve it” at the Digital Dealer Conference on May 1-3, 2023, at the Tampa Convention Center in Tampa, Florida. They share insights on BDC best practices, strategies, and challenges, and give us a taste of what to expect from their session at the event. Get to know our distinguished guests: ⬇️
Martha Alvarado is the BDC Director at Wondries Toyota and a performance-driven professional with over 20 years of experience in sales and customer service within the automotive industry. Her expertise lies in client relationship management, customer acquisition, and revenue growth, while adeptly overseeing high-level business processes and communications.
Sarah Vantine is the Vice President of Sales at Quantum5 with over a decade of experience in the automotive industry. She specializes in creating innovative business development strategies that empower teams and enhance customer experiences.
Wendy Reeves is the founder of BDC Angels. She is a passionate BDC expert with deep roots in the automotive industry. She focuses on empowering and inspiring sales and BDC teams by providing customized processes and best practices tailored to each dealership's needs.
Shawn Armorer is the founder of BDC Alchemy Inc., and is a seasoned automotive expert with 20+ years of experience. He specializes in creating revenue-generating BDCs by collaborating with dealerships to align their BDC strategies with sales and service departments for sustainable growth.
Throughout the episode, the panel discusses their perspectives on various aspects of BDC operations, including remote work and its effects on team dynamics, the importance of a positive work culture, and the role of technology in enhancing customer experiences. Don't miss this insightful conversation as these experts share their valuable knowledge and experiences to help you improve your BDC operations.
Register to The Digital Dealer Conference below: ⤵️
https://www.digitaldealer.com/tampa/register
Connect
Digital Dealer Conference:
Website: https://digitaldealer.com/tampa
Instagram: https://www.instagram.com/digitaldealer
Facebook: https://www.facebook.com/digitaldealerconference
YouTube: https://www.youtube.com/user/DigitalDealerVids
Twitter: https://twitter.com/DigitalDealer
LinkedIn: https://www.linkedin.com/company/digitaldealer
Martha Alvarado
LinkedIn: www.linkedin.com/in/martha-alvarado-72436116
Website: www.wondriestoyota.com
Sarah Vantine
LinkedIn: www.linkedin.com/in/sarah-vantine-70557a42
Website: www.quantum5.ai
Wendy Reeves
LinkedIn: www.linkedin.com/in/wendy-reeves
Website: www.bdcangels.com
Shawn Armorer
LinkedIn: www.linkedin.com/in/shawn-armorer-b6200a46
Website: www.bdcalchemy.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Train and motivate BDCs.
- Define desired BDC state clearly.
- Train employees to succeed.
Quote
“We have to focus on how to keep our teams motivated." -Martha Alvarado
“Training is so important because that's the conversation I oftenly have with dealerships.” -Sarah Vantine
“The biggest piece is really understanding what the baseline is and then building out from there.” -Wendy Reeves
“The key to a successful BDC is to have the right people in place and provide them with the training and resources they need.” -Shawn Armorer
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Shawn Parrett is a Mercedes-Benz Master Certified Parts Manager with over 25 years of Fixed-Ops experience in the auto industry. Today, he joins Kaylee to discuss the critical role automotive parts play in customer satisfaction. With expertise in commercial sales, customer service, warranty, and logistics, Shawn sheds light on the ever-evolving nature of the automotive industry and its parts.
As technology continues to advance, the automotive industry's needs must adapt accordingly. To stay competitive, parts managers need to focus on growing their parts business. This involves being well-informed about the parts they sell, ensuring customers receive the best fit for their requirements from a knowledgeable and experienced provider.
Shawn says going the extra mile for customers is another crucial aspect of growing the business. When customers feel valued and appreciated, they're more likely to continue their relationship with the parts provider.
Moreover, Shawn adds that parts managers should explore e-commerce and consider offering delivery services to enhance convenience for customers. By delivering parts right to their doorstep, customers save both time and money.
Lastly, increasing inventory is vital for parts managers. A wider variety of options will not only cater to customer needs but also boost sales. By seizing these opportunities, parts managers can stay ahead in the competitive landscape and elevate their sales figures.
Connect
Shawn Parrett
LinkedIn: www.linkedin.com/in/shawn-parrett-48390b79
Website: www.mercedesfarmington.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Build rapport and trust.
- Prioritize customer service.
- Manage inventory effectively.
Quote
“You always have to be looking for ways to grow your business."
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Allie Peters is the Fixed Operations Director of the Cavender Auto Group and is a rising star in the auto industry, having been featured on the “2021 Automotive News 40 Under 40”. Allie is passionate about helping people, whether professionally or in terms of soft skills and personal growth. Today, Allie joins Kaylee and shares her passion for teaching and helping others improve their professional and interpersonal skills.
Allie’s mantra of “make new mistakes every day” is a great reminder that we should not be afraid to take risks and try new things. Making mistakes is an important part of learning and growing. It is important to look at mistakes as opportunities to learn and grow. When we make mistakes, we can learn from them and use them to become better.
Allie also shares feeling excited about the opportunity that she had to reach certain goals, but when she didn’t hit them as fast as she had expected, she felt like she had failed. She was tempted to give up and go back to what she was doing before, but her parents’ encouragement and her own self-esteem and confidence kept her going.
This was part of her growth as a person. It can be difficult, and sometimes it can be discouraging, but it is ultimately a rewarding experience. Growth is not a destination but rather a journey, one that requires patience and resilience.
She learned that it is okay to want more and that happiness and contentment can coexist with ambition. Growth requires patience, resilience, and communication, and it is important to remember that it is not about winning or losing but about progress.
Connect
Allie Peters
LinkedIn: www.linkedin.com/in/allie-peters-b3497322
Website: www.cavenderauto.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Growth is a journey.
- Make new mistakes every day.
- Network and build relationships.
Quote
“Opportunity is a powerful tool that can be used to create positive change."
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Sean Reyes is the Chief Marketing Officer of Recall Masters, a leading provider of technology and communication solutions to facilitate efficient repair of vehicles with a recall. Today, Sean joins Kaylee and shares his story of how he got started in the automotive industry, discusses how owners are able to reach out to dealers through Recall Masters, and adds how recalls also drive warranty revenue and generally bring customers back to the dealership to buy more parts and services.
When consumers come in to get their recalls attended to, they are often presented with additional products and services that they can purchase. This presents an opportunity for the dealership to make additional revenue. In fact, 52% of the time, people who have a recall reach into their wallet and buy additional products and services from the dealer.
Sean believes in the importance of safety and vehicle recall compliance, and he is committed to the work of informing and educating people about recalls and product liability. Sean Reyes also understands the importance of personal responsibility and takes steps to ensure that he is not associated with dangerous products.
Overall, dealerships must take the necessary steps to ensure that they are not held liable for recalls. By staying up-to-date on any recalls that may affect their customers, dealerships can protect themselves from liability and create a positive customer experience.
Connect
Sean Reyes
LinkedIn: www.linkedin.com/in/sgrmarketing/
Website: www.recallmasters.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Recalls drive dealership revenue.
- Recall compliance is important.
- Dealers are liable for recalls.
Quote
“Recalls are a great way for consumers to come back to the dealership."
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Megan Mahon is the VP of Sales and Business Development for Remarketing Plus, a one-stop-shop for eCommerce remarketing needs and the newest go-to-market vertical subsidiary of Advent Resources, a leader of the automotive digital revolution since 1988. Today, Megan joins Kaylee to talk about her journey and how she got into the automotive industry.
Megan Mahon has an impressive story of success in the automotive industry. After swearing she would never work in the industry due to her father's long hours, she fell into it by accident. Her father was one of the largest wholesalers in Orlando, and she decided to take a six-month break from her job as a food and beverage manager at Disney World to work with him. That six-month break turned into 18 years of experience in the automotive industry.
Megan's experience has helped her improve her skills and learn more about the automotive industry and the product she works with. She has been able to identify the pain points of consignors and developed a platform that can help them move cars faster, make more money, reach more people, do it more efficiently, and make a bigger impact in the industry.
Megan's story is a testament to the power of experience in the automotive industry. Her journey has been long and winding, but it has paid off in the end.
It serves as a reminder that passion and dedication can help create something bigger and better than what was there before.
Connect
Megan Mahon
LinkedIn: www.linkedin.com/in/remarketingplus
Website: www.remarketingplus.com
Kaylee Felio
LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com
Takeaways
- Automotive industry experience pays off.
- Cars are a passion.
- Grow in personal desires.
Quote
“When you're in a startup mentality, you literally wear every hat."
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Julie Douglas is the president and CEO of Dealer Pay LLC, a company that provides seamless, integrated payment processing and advanced software solutions to the automotive industry. She's also known as the "Sales Lady Extraordinaire."
Today, Julie joins Kaylee to discuss her experience founding the company over 9 years ago, as well as the challenges they faced when first scaling the company.
Customers value payment convenience when making purchases. Customers now have more payment options than ever before thanks to technological advancements. Dealer Pay began as a payments provider, allowing customers to accept credit cards and checks while also providing reporting. It quickly became apparent to Julie and her team that there was a need for a full point-of-sale solution for dealerships.
With the rise of technology, companies are now able to streamline their businesses through the use of tools like Dealer Pay. This allows them to bill customers once the parts have been delivered. Furthermore, their new mobile app allows parts managers to take payment as a card-present transaction in front of the customer. This convenience factor is a huge time saver for parts managers.
With the help of tools like this, businesses are able to save time and money while providing a better experience for their customers.
Connect
Julie Douglas
LinkedIn: https://www.linkedin.com/in/juliedouglas/
Website: www.dealer-pay.com
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
- Save money with modern payments.
- Tools help streamline business.
- Women in the auto industry are valuable.
Quote
“Starting a company requires you to wear multiple hats."
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AJ Holst is the President of AJ Holst Consulting and an independent Fixed Operations Coach, Consultant, and Facilitator. He has 37 years of automotive experience and is a highly skilled, passionate automotive professional. Today, AJ shares his 37-year career in the automotive industry with him, initially as a salesperson but later switching to service work to spend more time with his daughter while she pursued her daughter’s softball career.
In the automotive industry, AJ believes that advisors are on the front lines of customer service. They communicate with customers, process transactions, and offer repair and service advice and recommendations. Unfortunately, many advisors are not adequately trained to perform their duties.
According to one advisor, they were simply thrown into the service drive with no formal training. They were expected to figure things out on their own and were blamed when they didn't. This lack of training can lead to costly mistakes and misunderstandings for the dealership and its customers.
By providing advisors with the proper training, dealerships can ensure that their advisors are knowledgeable, capable, and confident in their job.
Connect
AJ Holst
LinkedIn: https://www.linkedin.com/in/ajholst
Website: www.ajholstconsulting.com
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
- Train service advisors properly.
- Everything happens for a reason.
- Trust is essential for success.
Quote
“Having a mentor can make all the difference in your career."
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Dave Hines is the owner of XSRE.io, a company that allows car dealership’s customers to bundle accessories with their inbound leads, and allow the dealer to fully customize what accessories they push. Dave is also a Field Architect, Customer Engineer at Google Cloud and operates Davehin.es, which creates simple and functional websites for local businesses.
In this episode, Kaylee interviews Dave Hines on his company XSRE.io and its digital organization of accessories for vehicles. Dave talks about the success of his product, its automated process, and the technology that powers it. They also discuss Dave's career, imposter syndrome, the power of golf, and the benefits of teleporting.
As entrepreneurs, it is essential to focus on customer needs. We must be passionate about providing a product or service that meets the needs of our customers. This is the foundation of any successful business. By focusing on it, we can create products and services that will not only meet their needs but also exceed their expectations. We must be willing to take risks and use data and customer feedback to gain valuable insights into customer needs and preferences.
By doing this, we can ensure that we reach our goals and succeed.
Connect
Dave Hines
LinkedIn: https://www.linkedin.com/in/dave-hines-78a3b043/
Website: www.xsre.io
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
- Technology improves sales performance.
- Work hard for success.
- Upsell to increase ROI.
Quote
“The first thing off-road clients want is to accessorize it. Better tires, wheels, and suspension.”
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Shon Kingrey is the VP of Fixed Operations of the Kayser Automotive Group, with over 28 years of experience for a variety of dealerships. Shon believes Fixed Ops is key to success in the current market.
The automotive industry is in a state of flux. As car sales decrease, dealerships are being forced to re-evaluate their operations to remain profitable. Shon is trying to centralize warranty and reduce the number of administrators needed.
Fixed Ops must evolve to succeed in this competitive market. Dealerships must invest in technology, processes, and training to stay profitable. They must also have a team of motivated, knowledgeable employees to help customers. A well-trained staff with proper resources is your biggest advantage.
Connect
Shon Kingrey
LinkedIn: https://www.linkedin.com/in/shon-kingrey-0990ab11
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Takeaways
- Dealerships must invest in technology.
- Fixed Ops must evolve to succeed.
- Learn from others' mistakes.
Quote
“We're installing processes one at a time. Not everybody runs at the same pace."
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"People need to realize that the parts department is a crucial element in the fixed ops community."
Tully Williams is the Fixed Operations Director for The Niello Company in Sacramento, California. He works tirelessly to ensure his inventory is well-managed and he is able to give back to the company.
Inventory management is the process of tracking and managing the flow of goods, from the point of production to the point of sale. In today’s business environment, it’s essential for businesses to manage their inventory in order to stay competitive and profitable.
The goal of inventory management is to ensure the right products are available in the right quantities at the right time. It’s important to monitor the age of the inventory, special orders, the shelf life of parts, and the working stock in order to ensure that the right products are available in the right quantities at the right time.
Following these tips will help your parts business bottom line!
Connect
Tully Williams
LinkedIn: https://www.linkedin.com/in/tully-williams-3b9097a/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Takeaways
- Inventory management is crucial for business success.
- High fill rates indicate customer satisfaction.
- Joint effort by departments improves efficiency.
Quote
"People need to realize that the parts department is a crucial element in the fixed ops community."
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Ed Roberts is the COO of Bozard Ford Lincoln in St. Augustine, Florida. Roberts has been with the dealership for 10 and a half years and has seen its growth from 43 employees to 318.
Ed attributes this growth to the dealership’s focus on customer centricity. He believes that the automotive industry is behind about 30 years in terms of customer service and that it is their opportunity to get better at it. Ed also believes that taking care of their people first is key to taking care of their customers.
By investing in their employees, they are able to provide a better customer experience.
Connect
Ed Roberts
LinkedIn: https://www.linkedin.com/in/ed-roberts-00948b36/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
- Customer satisfaction is the key to Bozard Ford Lincoln's growth
- The automotive industry is behind by 30 years in customer service
- Investing in employees leads to a better customer experience.
Quote
“Take care of your people first, so your people take care of your customers."
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Vanessa Ruck is founder of The Girl on a Bike, influencer, and motivational speaker with over 300k followers. She understands how precious every day is. Her mission is to make the most of each day and help others do the same
In this episode, we dive into Vanessa’s story. She is a UK-based motorcycle rider and racer who faced a life-altering accident in 2014. After the accident, Vanessa was diagnosed with multiple mental health disorders, including depression and a fear of the road. Through her journey, Vanessa demonstrates the importance of accepting and overcoming challenges.
Vanessa was an adrenaline junkie, who enjoyed sports like kitesurfing, wakeboarding, snowboarding, and rock climbing. However, in an instant, she was thrown into a new reality when she was hit by a car while on her bike. She had seven surgeries over seven years. She was in a dark place and it was difficult for her to accept the changes that had taken place.
Join us for a powerful and inspiring episode about overcoming challenges and finding success, even in the most difficult of circumstances.
Vanessa Ruck
LinkedIn: https://www.linkedin.com/in/vanessaprocter
Website: www.thegirlonabike.com
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Takeaways:
- Challenges are a part of life
- Acceptance is key
- Focus on what can be done
- Don't give up
Quote
“My mission is to make the most of each day and help others do the same.”
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Robert Migliaccio is the service director at Carter Myers Automotive in Virginia. He has 22 years of experience!! He is passionate about helping others succeed and has worked his way up the ranks from detailing to becoming a service manager and a service director. Robert knows Fixed Ops.
Robert Migliaccio was a self-starter from a young age, getting into car radios and stereo installations. This entrepreneurial spirit drove him to become a parts counter guy, wholesale guy, and eventually a service manager at a large Ford/Toyota store.
Personal growth is a priority for Robert, and he fell in love with Cater Meyers Aautomotive's mantra: “move lives forward”. He joined as fixed ops director. Robert has been able to help his team members achieve their personal and professional goals, propelling the company forward.
Connect
Robert Migliaccio
LinkedIn: https://www.linkedin.com/in/robert-migliaccio-54643961/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
20+ year career journey to home
Moving people forward
Finding the drive and strive to want and be more
Quote
“I was looking for growth, potential, and position so I can make a difference”
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Laurie Halter is the owner of Charisma! Communications, a PR agency specializing in the automotive industry. Her 20 years of professional automotive experience gives her a unique talent for connecting businesses and owners with audiences.
She is the host of the Careering podcast, which interviews fearless female leaders and see what motivates them at work, home, and life.
Laurie learned about connecting people in the automotive industry through LinkedIn. She is a master connector who enjoys watching new relationships bloom. Laurie will be introducing a new person to the automotive industry every month through the Dealer Marketing Magazine, which is an example of connecting people to what they are passionate about. She encourages people to have a giving mindset when connecting with others, and emphasizes the importance of building relationships.
Connect
Laurie Halter
Profile: https://www.linkedin.com/in/laurie-halter-1255b6/
Website: https://www.gocharisma.com/
Podcast: https://podcasts.apple.com/us/podcast/carearing/id1492729033
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
- What's your automotive passion
- How to connect with people
- Watching others win is satisfying and productive
Quote
Books from loved ones, nudge you in the direction they want you to go
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Owen Moon is an experienced automotive marketing consultant and CEO of Fixed Ops Digital, which was started in 2018. He is working with over 750 dealerships across the U.S. and Canada to help them evolve their service departments from an online standpoint.
Owen believes the fixed operations side of the business will remain a huge part of dealerships going forward. He’s been pushing for new integrations, like repair financing, to help customers.
He also believes dealers need to increase sales. Specifically, Owen has noticed that dealerships are missing out on the sale of accessories and tires, and recommends setting up a separate website specifically for smaller parts.
Connect
Owen Moon
LinkedIn: https://www.linkedin.com/in/owen-moon/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
- What are dealerships thinking about for Fixed Ops for 2023
- Accessory parts might be a missed opportunity?
- Recession, shortages, EV, ICE what does that mean for Fixed Ops
Quote
“We should be doing so much more to prepare ourselves for the future [in terms of fixed operations]”
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Charity Dunning is the Chief Marketing Officer (CMO) at FixedOps Marketing. She helps startup companies build their marketing departments from the group up. She also co-hosts WTF (What the Fixed Ops?!) podcast with Russell Hill.
The automobile industry is changing rapidly, and fixed ops companies need to adapt to survive. Customers are more educated, parts are becoming more refined, and automation is becoming more prevalent.
Charity is specifically interested in the trend of electric vehicles. While electric vehicles are becoming more and more widely accepted, they bring on new challenges. In today’s episode, she’s sharing insights her company has learned from researching data and interviewing experts.
Charity is also a passionate mother, and shares her experience as a working professional. Her understanding of the auto industry challenges and working from home challenges position her perfectly to help you speak and grow leads for your fixed ops business.
Connect
Charity Dunning
LinkedIn:https://www.linkedin.com/in/charitydunning/
Podcast:What the Fixed Ops?!
Website: https://fixedopsmarketing.com/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website:https://www.partsedge.com/
Takeaways
- What does the future hold for EV and Fixed Ops
- Endless opportunities to work in the auto industry
- What it looks like to have a career and work from home with kids
Quote
“The automotive industry is very tight knit, but there’s also a lot of opportunity” - Charity Dunning
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Angela Willoughby is the Fixed Ops Analyst with Foundation Auto Corp, a large auto group with 33 stores across Canada and the US. She has been in the auto industry for 25 years, and is passionate about taking care of customers and growing the business.
Despite having a non-traditional career in the auto industry, Angela has managed to thrive due to her ability to partner with third party vendors. Angela plays a pivotal role in helping the company to grow by supporting their service team and managing the relationship with vendors.
Her hard work alongside Justin Pomeroy have Foundation Auto Corps Fixed Ops on track to provide more automotive solutions to North America.
Takeaways
- What is a fixed ops analysts
- Angela's resilience through an inspiring journey
- Her spirit animal - perfectly describes her and why she's a great leader
Connect
Angela Willoughby
LinkedIn: https://www.linkedin.com/in/angela-willoughby-73795ba0/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Quote
“Be strong, be resilient, and know where you’re headed”
--- Send in a voice message: https://anchor.fm/thepartsgirl/message
Marcus Aman is the founder of Bayley: The Service Bay Assistant, a technology that helps reduce chaos at the dealerships, by identifying bottlenecks and allowing service staff to work more efficiently using IoT devices and the smart bay sensor system.
Marcus was a former fixed operations director who had worked in the car industry for 14 years. He was frustrated with the efficiency of the dealership, so he decided to create a timer system to track the activity of cars in the shop. Through a mutual customer, he was able to turn this into a business, Bailey, a smart service based system which tracks efficiency. He loves the people he has met in the industry and now has the ability to control his destiny and make a difference in the industry. His daily driver is a Honda Accord, but he loves his Jeep Wrangler for his kids.
Connect:
Marcus: https://www.linkedin.com/in/marcusaman/
Work more efficient: https://www.getbayley.com/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
- Opportunities found in Fixed Ops Department led to the creation of Bayley
- Measurement is the key to improving efficiency and success
- The importance of data in understanding and improving repair order times
Quote
“If you can measure it, you can manage it.”
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Mark Haeck is the VP of Business Development at Mainstreet Computers LLC. The company provides glass repair and replacement software. Everything from inventory to insurance is included.
This software provides dealerships with an additional source of revenue. This allows dealers to help employees work more efficiently and give customers a better solution to the problem of damaged windshields.
Connect
Mark Haeck: https://www.linkedin.com/in/mark-haeck-mainstreet-gms/
Sell Glass Services: https://mainstreetcomputers.com/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Takeaways
- Opportunity for dealerships to generate more revenue
- increased customer satisfaction by offering glass service in-house
- Measurement is the key to improving efficiency and success
Quote
“Be more proactive” - Mark Haeck
--- Send in a voice message: https://anchor.fm/thepartsgirl/message
Kyle Winkley is a financial advisor who used to work for BG and in the Auto space. He is now focusing on helping companies retain, recruit, and reward their top or key employees. He is also working with individuals on an individual level to help them with their financial journey.
Connect with Kyle Winkley: https://www.linkedin.com/in/kyle-winkley-833a05113/
The Takeaways
- What employees want from their employer
- Why is supporting employees life plans important
Quote
"I think more than anything, the one thing I want to be remembered for would be really what Jesus asked us to do, right? To love him and to love people. So I feel like if you do those two things, then everything else will kind of take care of itself."
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
--- Send in a voice message: https://anchor.fm/thepartsgirl/message
Ellen Haney is the parts manager at Jeff Schmitt Auto Group. She has been in the automotive industry for 5 years and in management for 3. Shonda Miller is the service manager at Jeff Schmitt Auto Group. She has been in the automotive industry for 11 years and in management for 5.
Ellen Haney and Shonda Miller have been successful in their roles as parts manager and service manager, respectively, at their auto dealership. They attribute their success to their strong working relationship and communication skills. As women in the automotive industry, they feel they have to work harder to prove themselves. However, they have overcome all the challenges they faced to accomplish where they are today.
Connect!
Ellen Haney: https://www.linkedin.com/in/ellen-haney🎉🎊-1a882a211/
Shonda Miller: https://www.linkedin.com/in/shonda-miller-a41aa088/
Kaylee Felio
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
The Three Takeaways
- Being a women in Fixed Ops
- What Dealerships can do to attract more women into the industry
- What it's like to be a young parts manager & service manager
Quote
"I always felt that I had to prove myself ten times harder than somebody who they wanted in that position."
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Joshua Taylor is a Technician and the founder and CEO of Just Work Hard Consulting, Inc., a company that provides technicians solutions and consultation services. Joshua shares how obsolescence in the automotive industry can be prevented by accurate diagnosis and avoiding over buying all parts at one time. Teamwork between the tech and parts departments can make the process more efficient (and profitable).
To prevent misdiagnosis in repairing cars, communication with customers needs to be a constant practice for dealerships. Transparency is also just as important. Communication, teamwork, and transparency lead to an efficient process in serving customers and providing their needs.
Joshua also shares his insights on the future of the auto industry. With constant innovation and changes in technology, dealerships need to keep up with the trends.
Connect with Joshua Taylor
LinkedIn: Joshua Taylor
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Three Takeaways
- Obsolescence remains a challenge for many dealerships
- Tech and parts departments need to have effective teamwork.
- Communication is the answer
Quote
“If you’re not getting the results that you want from your technicians, you need to ask what it is that they want to achieve.”
In this Episode
0:00 Introduction
1:20 Introducing Joshua Taylor
3:03 What can parts managers do to support tech more effectively?
7:18 How to address the challenges of obsolescence
10:03 How to prevent obsolescence in the tech department
15:26 Communication between the tech and parts department
21:04 Where is the auto industry headed in the next five years?
26:17 Elevating trade to profession
31:12 Reach out to Joshua!
Send in a voice message: https://anchor.fm/thepartsgirl/message
Jaimie Bowe is the territory manager of Update Promise, a consumer-experience, lifecycle solutions company that puts dealerships in touch with their customers. With their mobile app and online platform, customers can easily connect with dealerships and service writers for vehicle repairs and related services.
Jaimie shares how innovations provide better solutions for dealerships, especially when it comes to the convenience of customers. Process and communication are important factors in addressing the needs of clients. Technology plays a significant role in making services accessible, and failure to leverage the technology can be disastrous
When it comes to the internal aspects in dealerships, opportunities for training and constant learning need to open for service managers and directors so that they can get updated with the best practices in the industry.
Connect with
LinkedIn: Jamie Bowe
Update Promise’s Official Website: www.updatepromise.com
Three Takeaways
- Consumer-experience is an important part of dealerships.
- Delayed services and inaccessible communication channels are challenges of the industry.
- Constant communication and an efficient process help a dealership succeed.
Quote
“Just keep swimming. Just keep moving along. Just take it as it comes.”
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: www.partsedge.com
In this Episode
0:00 Introduction
0:51 Introducing Jaimie Bowe
3:09 What are the challenges of the parts department?
6:28 Tech innovations changed the industry
7:30 Goals as a manager
10:37 Jaimie’s personal experience as a manager
12:21 What does Update Promise do?
17:20 Jaimie’s travel experience
18:20 Jaimie’s hobbies
Send in a voice message: https://anchor.fm/thepartsgirl/message
Mike Gass is the parts director for Rick Case Automotive Group, an auto dealership company with headquarters in South Florida and a store branch in North Atlanta. Mike has been through many roles in dealership departments and has worked his way to the top.
Mike explains the differences between the parts department and the service department. Even though they differ in many ways, both are vital to achieving the dealership’s mission - provide quality service for customers.
Treating company employees right plays a huge part in achieving dealership success. Quality service depends on how motivated the people are in every department. If you give employees the opportunity to grow, learn, and think, they will thrive.
Three Takeaways
- Parts people go through several challenges that many people don’t usually see.
- Treating employees with care and keeping them motivated will help them work together to overcome challenges.
- Being honest with customers, understanding their perspective, and putting their needs first will help the dealership succeed.
Quote
“The customer’s perception is the customer’s reality.”
Connect with Kaylee
LinkedIn: Kaylee Felio https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Connect with Mike Gass
LinkedIn: Mike Gass https://www.linkedin.com/in/mike-gass-00283917/
Check out what the Parts Girl Podcast has been up to: https://www.partsedge.com/the-parts-girl-podcast/
In this Episode
0:00 Introduction
2:42 What’s so special about the parts department?
4:00 Recalls and challenges in parts department
6:35 Addressing staff shortages
9:00 Is there a divide between the parts department and sales?
10:49 Mike’s biggest challenges
12:08 Mike’s hobbies
13:55 Dealership’s occasional cookout
15:06 How Mike stays motivated
17:10 How departments think outside the box
19:40 Reach out to Mike Gass
Send in a voice message: https://anchor.fm/thepartsgirl/message
“Everything I did, I did with passion.”
Troy Scheer is the director of marketing and communications for the National Independent Automobile Dealership Association. Their mission is to make sure that independent dealers get updated on the latest trends and technology in the automotive industry.
Troy shares his experiences working in the automotive business and the years prior to his fulfilling career. While working in the marketing industry with his wife, he was introduced to the world of automobiles after meeting a client who saw value in his potential.
Working closely with independent dealers made him realize the differences between franchise dealerships and independent businesses. He shares these aspects as well as his insights on the future of the industry in this episode.
Three Takeaways
- Independent dealers face different issues.
- Connect with the right people at conventions.
- Always keep a positive mindset.
Quote
“Everything I did, I did with passion.”
Resources
Connect with Kaylee
LinkedIn: Kaylee Felio https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com/
Connect with Troy Scheer
LinkedIn: Troy Scheer https://www.linkedin.com/in/troyscheer/
Email: troys@niada.com
In this Episode
0:00 Introduction
0:55 What’s it like to be part of the National Independent Automobile Dealership Association?
1:49 How different are independent dealerships from franchise dealerships?
8:10 Troy’s hobbies
12:15 What would Troy want to be remembered as
14:18 What the auto business is going to look like in the next five years
19:36 Traveling experiences
24:00 Future projects
26:16 Reach out to Troy Scheer
Send in a voice message: https://anchor.fm/thepartsgirl/message
Brooke Furniss is the CEO of BZ Consultants Group, a consulting agency that specializes in reviewing dealership reports and guiding dealers through their relationships with vendors. Brooke shares why it’s important for business owners to delegate tasks for their staff so they can all learn together.
Brooke also shares her tips to make an automotive business successful - investing in people through training is a key initiative in strengthening the company. Communication also plays a huge role in running the business. In order for a dealership to maintain quality service, all departments must learn how to communicate, fill in the gaps of their services, and work together.
In this Episode
0:00 Introduction
1:55 Why are departments separated in dealerships?
5:17 Overlooked opportunities
10:20 Important auto-business discussions
15:40 The hardest lesson Brooke learned in her career
20:24 How would Brooke like to be remembered?
21:59 Brooke’s favorite mantra
24:53 Reach out to Brooke!
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Brooke Furniss
LinkedIn: Brooke Furniss
Check out BZ Consultants Group: https://www.bzconsultantsgroup.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
“If you’re a dealership, you have to look for the right person you can train and mold. But you have to have a process and core values.”
Corey Smith is the national fixed ops training manager for National Auto Care, a Leading Provider of Finance and Insurance Products and Programs Over 35 Years. They provide vehicle service agreements, limited warranties, asset protection products, and special parts protection products to their clients. Corey makes sure that dealership advisors don’t go through a complicated process in providing quality service to their customers. Just like sports, businesses need a playbook that will serve as a guide for systematic procedures. Corey meets with business executives to guide them in coming with the right dealership process.
With the convenience of applying guidelines in their job, dealerships can easily achieve their business goals, complemented by the management’s dedicated leadership, the service adviser’s committed initiatives, and the technicians’ mechanical expertise.
In this Episode
0:00 Introduction
1:52 What are the things that advisers don’t have time to do?
5:41 Solutions to address managerial gaps
7:26 What can dealerships do to fix problems caused by mismanagement?
15:31 What is one of the hardest lessons that Corey learned in his career?
28:22 Reach out to Corey Smith
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Corey Smith
LinkedIn: Corey Smith
Website: nationalautocare.com
Reach out via email: csmith@nationalautocare.com
Send in a voice message: https://anchor.fm/thepartsgirl/message
Maureen Martin attributes her ongoing success in the automotive industry to her personal mantra: be flexible and stay focused. As the current vice president of client retention and strategy for Dynatron Software, Inc., she applied some of the best business practices in dealerships based on her extensive career in the industry.
She found her passion for automotives and dealerships at the Ford Motor Company in 1985 where she first started working even before she graduated from college at Western Michigan University. She got involved with strategy, consulting, and marketing, and even went as far as relocating an entire customer service division from a “hacienda” to a stadium, before coming up with her own consultation agency a decade after.
She believes that data-processing is crucial when it comes to dealerships, especially when information helps businesses grow. As change is constant, companies need to find ways to adapt or to set the trends themselves. With Maureen’s dedication to the automotive industry comes her personal belief that learning never stops.
In this Episode
0:00 Introduction
1:21 How Maureen started in the industry
16:46 What it means to come in to the industry
20:30 Lessons learned in the industry
26:17 What does Maureen love most about her job?
29:40 The importance of embracing cultures
31:20 Maureen’s personal mantra
35:13 Reach out to Maureen
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Maureen Martin
LinkedIn: Maureen Martin
Reach out via email: mmartin@dynatronsoftware.com
Send in a voice message: https://anchor.fm/thepartsgirl/message
Shawn Armorer is the founder and owner of the Montreal-based BDC Alchemy Inc., a consulting and coaching firm that specializes in generating an automotive business’ revenue by aligning their BDC’s initiatives with the departments they serve. April Simmons is the corporate internet and marketing director at Horne Auto Group, LLC in Phoenix, Arizona.
Each of them has a two-decade experience in the automotive industry, and they find value in connections and networking on social media platforms such as LinkedIn. With the industry’s constant innovation and trends, Shawn believes that professionals need to keep up. April shares that being proactive doesn’t require doing all things at once, but learning when to pause and assess what needs to be done in the business.
Making connections in the industry is a great way to achieve success as one would always learn and gain insight from the experiences of other people.
In this Episode
0:00 Introduction
3:21 How April and Shawn met
9:43 The common reality for many professionals in the industry.
12:51 How April and Shawn would like to be remembered
17:56 The importance of having a voice in the industry
25:28 The animal counterparts
29:40 Favorite places to visit and food to eat
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Shawn Armorer and April Simmons
Shawn Armorer’s LinkedIn: Shawn Armorer
April Simmons’ LinkedIn: April Simmons
Send in a voice message: https://anchor.fm/thepartsgirl/message
Dealer Solutions Inc. conducts inventories in the parts departments of auto dealers across the country, totaling to about 1,500 inventories per year.
While physical inventories are often overlooked by management, taking annual inventory can help improve the parts department and, in turn, can enhance the quality of the service department.
In this episode, Tom Deane, Jeff Baker, and Becca Kroeger explain the importance of inventories for parts departments, underscoring the value of accuracy and how it relates to the accounting system in an automotive business where passionate people succeed.
In this Episode
0:00 Introduction
1:05 What does Dealer Solutions Inc. do?
2:00 Opportunities along the way
3:09 The importance of taking inventory
7:05 Becca’s background in dealerships
13:54 Becca’s advice for women in the automotive industry
17:24 Jeff’s story
19:55 The guests’ comfort food
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Tom Deane, Jeff Baker and Becca Kroeger
Tom Deane’s LinkedIn: Tom Deane
Becca Kroeger’s LinkedIn: Becca Kroeger
Website: https://www.dealer-solutions.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
“If it’s important to you, you have to set aside the time to do it. You need to get it done.” - Joe Chambers
“Always remain as the best student you can possibly be.” - Erick Jauregui
Joe Chambers & Erick Jauregui both host Service Drive Live, a show that supports a community of professionals in the automotive industry. Just like mastermind groups with weekly episodes, the show accommodates inquiries and provides pertinent information and advice on how to excel in the car business.
Aside from hosting Service Drive Live, both Joe and Erick maintain a thriving career in Fixed Operations. As change remains inevitable in the industry, the best way to succeed is for shops to hire the right talent, and promote their brand on available social media platforms to reach more clients.
In this Episode
0:00 Introduction
0:45 Biggest challenge in the dealership industry
1:53 Changes with the current process
5:30 Dealerships with social media
11:00 Tips to maintain discipline while working at home
13:16 Why does Service Drive Live stand out?
18:46 After party questions
28:50 The importance of training
32:35 Reach out to Joe and Erick
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Joe and Erick
Joe Chambers’ LinkedIn: Joe Chambers
Erick Chambers’ LinkedIn: Erick Jauregui
Website: https://www.iaautogroup.com
Service Drive Live: https://www.linkedin.com/company/service-drive-live/about/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Coralee Zeuff is the author of the Amazon best-selling book, Five Star Service Advisor where she provides guidelines for advisors, shop owners, and dealerships about proven management techniques. Effective communication keeps customers and technicians on the same page, eliminates conflicts, and increases profit.
Coralee believes that service advisors can diagnose miscommunication issues that can risk the business. With efficient sales skills, service advisors make it possible for shops to achieve their goals. Based in Canada, Coralee provides training and consultations for dealers and automotive businesses.
In this Episode
0:00 Introduction
1:00 The challenges of independent shops
3:00 Coralee’s Five Star Service Advisor
4:19 Women and automotive
7:09 Priorities of an import shop
8:00 Coralee’s hobbies
9:53 Piece of advice for younger self
10:41 Hardest lesson Coralee has learned in life
13:20 Reach out to Coralee
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with
LinkedIn: Coralee Zueff
Website: https://www.coraleezueff.com
Send in a voice message: https://anchor.fm/thepartsgirl/message
Scott Armstrong’s expertise in fintech platforms propelled him to launch GasApp.io. This innovative payment system empowers automotive dealers and merchants in strengthening the loyalty of their customers. With dealerships and purchases earning them credits, customers can receive rewards such as fuel and other additional products and services.
Scott believes that change in the automotive industry is inevitable, especially when payment systems are now leveraging digital platforms. Integrating innovation helps auto dealerships improve their revenue stream. Scott also believes in the impact of collaboration, and this is what encourages him to help dealers achieve their success.
In this Episode
0:00 Introduction
0:46 What are the opportunities for dealers?
5:39 Technology that saves fees
12:06 LinkedIn connections
12:30 Innovations in the automotive industry
14:43 Loyalty is important
16:47 Scott’s earliest experience with hard work
20:23 Change is inevitable.
28:33 Future features of the payment system
29:25 Reach out to Scott Armstrong
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Scott Armstrong
LinkedIn: Scott Armstrong
Website: https://gasappauto.carrd.co
Send in a voice message: https://anchor.fm/thepartsgirl/message
Carol Kitts is the fixed ops director of Schomp Automotive Group, with 11 stores under her watch. Based on her experience, automotive professionals can achieve success by setting realistic business goals, training their employees about new industry trends, and having a clear vision for the company.
With all her expertise, Carol always makes sure to include her family as her top priority. Even when corporate culture is present among businesses, they need to provide a space and opportunities for their employees to grow and be valued like family. As the industry faces inevitable changes, the best course of action is to welcome these changes and adapt with them.
In this Episode
0:00 Introducing Carol Kitts
3:50 Adjusting to a new customer demographic
6:50 Getting into real estate
9:10 Dealerships grow to the next level
10:19 Challenges in the fixed operations role
14:47 Future of the industry
17:58 Compassion and care in the family
20:50 Carol’s favorite car
21:40 Pet peeve for work
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Carol Kitts
LinkedIn: Carol Kitts
Website: https://www.schomp.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
With the industry’s inevitable changes, how can automotive professionals and entrepreneurs keep up?
Scott Gregg acknowledges that change is constant and the best way to thrive in an ever-changing industry is to learn and adapt. As Tucson Subaru’s Fixed Op Director with 43 years of experience in the automotive business, Scott has witnessed these changes and still succeeded.
Scott cites the rising popularity of electric vehicles in the United States, which could mean a gradual decline of vehicles with internal combustion engines. However, automotive businesses will always be there to offer quality parts and cars, maintenance services, lucrative careers for professionals, and effective solutions for their clients.
In this Episode
0:22 Introducing Scott Gregg
02:11 Challenges in Dealership
06:08 Changes in the Industry
7:57 Preparing for the Industry’s Future
8:47 Scott’s Daily Routine
10:42 Scott’s Legacy
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Scott Gregg
LinkedIn: Scott Gregg
Website: https://www.tucsonsubaru.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Success in the automotive industry is achievable, but it depends on how car dealers run their business. For Sean Welsh, CEO and cofounder of Car Biz Done Better, innovation is key to stay on top.
Shifting from the corporate world to his entrepreneurial career, Sean finds the value of taking risks and strengthening connections. When he first started his business, he saw the advantage of maximizing available resources to accomplish goals. With social media’s massive reach, business owners can take their companies a step further.
Today, Sean’s business thrives with the mission to help sales executives and entrepreneurs save time and stay efficient by streamlining the process of serving vendors and sealing lucrative deals through effective digital marketing.
In this Episode
0:00 Introduction
2:30 Impact of LinkedIn
7:05 How Sean Started
11:00 Life in Colorado
18:44 Shift to Corporate Job
23:00 Innovation of Car Dealerships
29:31 Birth of a New Opportunity
37:08 Potential of Social Media
47:00 Impact of Content
50:49 From Idea to Business
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Sean Welsh
LinkedIn: Sean Welsh
Website: https://carbizdonebetter.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Innovation paves the way for an automotive business to stand out in an ever-changing competitive industry.
In this episode, FixedOPS Marketing Co-Founder and Managing Partner Russell Hill and Chief Marketing Officer Charity Dunning share tips on how dealerships can build their Fixed Operations brand online. Whether it’s designing their websites or posting on social media, Dealerships need to make sure that their Fixed Operations products and services are easily accessible to their customers.
As hosts of their own podcast show, Russell and Charity find potential in new methods to grow their business. By hiring the right people for the tasks and utilizing automations, they take marketing to a whole new level. Keeping up with the trends will open more opportunities for the business to expand, such as partnerships with popular automotive brands.
In this Episode
0:00 Introduction
2:55 Dealerships and Marketing
7:22 Future Plans
8:09 Difficulties and Challenges
13:13 Biggest Failure
18:53 Russell and Charity’s Podcast
21:17 Favorite Meal
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Russell Hill
LinkedIn: Russell Hill
Website: https://fixedopsmarketing.com/
Connect with Charity Dunning
LinkedIn: Charity Dunning
Website: https://fixedopsmarketing.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
For Rusty Stewart, teamwork can overcome any challenge that the parts department usually encounters.
As the Fixed Ops Director at Akins Ford Chrysler Dodge Jeep, Rusty believes that effective communication and the recognition of team members’ efforts will enable a healthy working environment. While meeting the needs of the clients is a top priority, the team needs to assess their resources and abilities to achieve this goal.
Each team member’s effort matters to the department’s success. Focusing on the results can streamline the process. But failures may still have their purpose. Rusty considers them as a learning opportunity that will help improve the team and the business.
In this Episode
0:00 Introduction
1:17 Opportunities for Dealers
3:22 Odd Accessories
4:40 Parts Manager
5:15 Advice On Parts
7:31 Improving Communication
8:44 Accountability
11:01 Failures
15:33 Respect and Empathy
16:52 Rusty’s Favorite Vehicle
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Rusty Stewart
LinkedIn: Rusty Stewart
Website: https://www.akinsford.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Shawn Butler knows how to turn obstacles into milestones for success. As the Fixed Ops Director for Bristol Honda in Johnson City, Tennessee, Shawn’s expertise in the automotive industry spans for thirty years. When challenges come in the way, he believes the best strategy to overcome them is to focus on the company’s vision, value their people, and provide the right needs for their customers.
Despite the damages brought by the COVID-19 pandemic in the automotive industry, their business continues to thrive today. Assessing the needs of the area where their company operates and serves have contributed to their ongoing success. How else can a business grow if not for providing what their customers ask for? Getting to know them and giving them what they need will keep the business going.
For Shawn, a business’ best marketing strategy is quality customer service. When people in your community have the assurance that your business is readily available to cater them, their loyalty stays even through tough times.
In this Episode
0:00 Introduction
0:53 Early Beginnings
1:55 Dealerships
3:09 Issues
5:30 Loyalty of the Team
7:30 Impact of Marketing
8:30 Parts Department
10:39 Biggest Failures
13:51 Favorite Cook-Outs
14:50 Hobbies
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Shawn Butler
LinkedIn: Shawn Butler
Website: https://www.bristolhonda.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Fixed Ops Solutions President Chris Schaubert joins this week’s episode where he underscores the value of connections, leadership, and balance. When he started in the automotive industry in 2003 with the help of his friend, he had grown a strong passion in car sales. Since then, he has devoted much of his career in the business.
Over the years, Chris discovered that strong leadership is the foundation of a successful business. To become an effective leader, one has to gain experience and learn about the trends in the industry. One also needs to lead with compassion.
Giving employees recognition for their hard work, even for small wins, is a good way to enhance rapport. As he puts it, a better work atmosphere where employees are valued will ensure a happier and more productive work environment.
In This Episode:
0:00 Introduction
2:20 Fixed Ops Solutions
3:47 Issues of Training and Leadership
5:48 How Dealerships Address These Issues
8:54 Accomplishments
12:50 Favorite Places
14:23 Connect with Chris
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Chris Schaubert
LinkedIn: Chris Schaubert
Website: https://www.fixedopssolutions.ai/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Holden Scott has driven many wheels for Regal Nissan. Since he started working for the company in 2011, he’s been a dispatcher, a parts man, parts manager, executive assistant manager, and a lot more. When he got promoted to his current position as a fixed operations director, he became an expert in steering the company towards success.
Holden attributes this success to the employees who continue to help shape the company to what it is today and what it will be in the future. He believes that an engaging work culture where employees can learn, feel included, and get challenged to become their best selves is a key secret to their company’s success. With his background in the military, he advocates for a strong camaraderie where triumph can be achieved through strategic cooperation and tactical teamwork.
An engaging work culture keeps employees motivated and passionate. For Holden, the company’s success is everyone’s success.
In This Episode:
0:00 Introduction
3:11 Importance of Company Culture
5:48 People’s Interests
6:50 Obstacles in Dealership
9:38 Be Open and Candid
11:57 Biggest Failure
13:20 Accomplishments
14:58 Book Recommendations
17:08 Reach Out to Holden
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Holden Scott
LinkedIn: Holden Scott
Website: https://www.regalauto.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
What better way to learn about success in the automotive industry than to learn from the founder of PartsEdge himself?
Chuck Hartle has decades of experience with the automotive business. Through the 1990s, he has worked with some of the largest parts dealers in the country with his primary focus and expertise on inventory control. He draws inspiration from previous experts whom he had the opportunity to work with.
In an industry where trends constantly change, Chuck found out that maintaining the quality of automotive parts is the key to running a successful business. Just like car dealerships encourage test drives, the only way for a shop to guarantee that their parts are fully functional is to test them out.
As an entrepreneur who founded PartsEdge and launched his own consultancy business, Chuck encourages people in the industry to be more proactive instead of reactive. There may be challenges along the way, but there can easily be overcome if one keeps driving the path to success.
In this Episode:
0:00 Introduction
0:57 How Parts Edge Began
5:07 Dealing with Parts
7:23 Issues
9:43 Advice for Parts Managers
14:01 Legacy of the Experts
15:51 Failures
22:30 What Keeps Chuck Going
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Chuck Hartle
LinkedIn: Chuck Hartle
Website: https://www.partsedge.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Growing your Fixed Operations takes a lot of guts. You’ll have to face and overcome challenges along the way, but you will also learn. For Michael Barich, a.k.a the Fixed Ops Doc, challenges are stepping stones for success.
Being in the fixed ops automotive industry for 30 years, Michael achieves success by getting out of his comfort zone. This year, he launched his own consulting business and has partnered with Fixed Ops Marketing which helps car dealerships promote their parts and service to connect them with lucrative deals.
On top of being an action taker, Michael continues to step up his game by learning about the industry’s newest trends. These days, companies have shifted to digital platforms where they can expand the scope of their business and sell more parts and service. Michael puts it in simple relatable terms: Learning never stops in the pursuit of success.
In this Episode:
0:00 Introduction
1:20 Digital Aspects
2:55 Biggest Challenge and Advice
4:15 Getting Out of Your Comfort Zone
6:58 Parts Language
8:09 Goals
11:50 Connect with Michael
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Michael
LinkedIn: Michael Barich
Send in a voice message: https://anchor.fm/thepartsgirl/message
A successful automotive company always prioritizes their people just as they do with their customers. After all, they’re an essential part of the business and they help run it. That’s Mike Weldon’s advice.
As the Fixed Operations Director of the Hansel Auto Group, Mike has had extensive experience with the automotive industry. He takes inspiration from his father who was his first mentor when they worked together in the 1950s fixing their clients’ television appliances and other electronic equipment. When they opened their car business in California in the 1960s, he learned relevant skills in automotive and valuable techniques in dealerships. Working with the Toyota Agency and the Ford Motor Company in the 1970s and 1980s further defined his career.
Mike stresses the importance of valuing people in the company and hiring potential employees on the basis of their desire and interests for the job. Experience may qualify a person for the position, but their desire to learn and excel will encourage them to achieve their full potential. With interested employees and the quality of their work, the business will continue to succeed, even during challenging times. As Mike puts it, giving people chances to learn and grow with the company matters most in running a successful automotive business in an ever-changing industry.
In this Episode:
0:00 Introduction
0:38 Growing Up with the Business
3:13 Venturing Out on Your Own
6:08 Experience vs. Desire
8:55 Do It for Others
9:20 Females in the Industry
10:34 Overcoming Challenges
13:00 Culture
14:14 Tools for the Business
16:13 Value of Time
18:15 Reach Out to Mike
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Mike
LinkedIn: Mike Weldon
Website: https://www.gohansel.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Want to stay alive in the hyper competitive auto industry? Steve Apicella, CEO of Strategic DX, shares his best tips for standing out in this industry in flux.
Steve brings decades of experience and multiple awards, including 2022 AWA, 2021 Platinum Dealers’ Choice, 2018 Industry Summit Tech Challenge… Let’s just say, Steve knows the business.
Steve shares a glimpse of his story from starting his career as a vendor, to being dedicated in sales and service for consumers. We discuss team collaboration strategies and how that impacts the customer experience. Let’s face it, if you’re going to compete with Amazon, you MUST give an unforgettable experience, but what does that look like in the social media, post-lockdown world? Steve is about to break it down!
In this episode:
03:57 — Knowing your consumer
06:27 — Dealer-Customer ownership journey
07:21 — Business built on relationships
14:35 — Modern way of engagement
16:59 — Acknowledging awareness as a challenge
31:29 — Inclusivity in the Auto Industry
44:32 — What would you say your biggest failure is?
Connect with Kaylee
LinkedIn: Kaylee Felio
Website: https://www.partsedge.com/
Connect with Steven
LinkedIn: Steven Apicella
Website: https://strategic-dx.com/
Send in a voice message: https://anchor.fm/thepartsgirl/message
Meet James Holloway, After Sales Business Development with Swickard Auto Group. James brings over 35 years of parts automotive experience. He has coached and mentored hundreds of Dealerships with business development, eCommerce sales platforms, best practices , wholesale growth strategies and value proposition. In this episode we discuss what Dealerships be should focusing on, in their PARTS DEPARTMENTS. Get to know Mr. Holloway as we get into the details of inventory management and creating culture to be a great leader.
Send in a voice message: https://anchor.fm/thepartsgirl/message
I had the opportunity to meet with Kate Beirowski, Sales Director of Wrenchway. Her story and how she got into auto is absolutely amazing!! She shines bright in her mission to solve the technician shortage. Kate is an all around great person and inspires many of us to make a difference in the auto business. We get into topics like women in automotive, who inspires her and what Dealerships can change to attract technicians. You won’t want to miss this one!!
Send in a voice message: https://anchor.fm/thepartsgirl/message
I’m so excited to announce my first episode of The Parts Girl podcast is with Russ Mann of Salt Automotive!! I can’t express how kind and humble of a person he is. We discuss his journey throughout the car business. The lows and the inspiration that has led him to the limitless opportunities to impact dealerships across the country today. He is a one of a kind type of person and would urge you to listen to his story and be inspired just as I was when I got the chance to really get to know his story.
Send in a voice message: https://anchor.fm/thepartsgirl/message
Do you challenge the status quo? If yes, this podcast is for you! My name is Kaylee Felio and my goal is to bring you conversations that level up the way we do business in the auto industry. In each episode, you will gain insight into the wins and struggles from automotive professionals across the industry. You’ll leave feeling motivated, challenged, and ready to implement lessons that will make your Dealership stronger than ever before.
New episodes every first and third Friday of every month!
Send in a voice message: https://anchor.fm/thepartsgirl/message