FranchiseU!: Recent Episodes
FranchiseU!
In this special episode of FranchiseU, co-host Dr. Zac Goldman sits down with fellow University of Louisville colleague and longtime corporate leader Dr. Kathy Gosser to explore the enduring leadership philosophy of Colonel Harland Sanders.
Dr. Gosser shares firsthand insights from her 35-year career at KFC and Yum! Brands, breaking down how a simple roadside restaurant transformed into a global fast-food empire through radical persistence, trust, and a commitment to doing things the "Hard Way." Together, they discuss how Sanders' core principles shaped the culture of KFC and Yum! Brands by providing 11 timeless Leadership Lessons.
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What You'll Learn in This Episode:
The Power of Reinvention: How Colonel Sanders rebuilt his business from scratch after highway construction bypassed his original roadside restaurant.
The 1,009 Rejections: Why ultimate persistence is the secret weapon for any aspiring entrepreneur or franchise founder.
The "Nickel a Head" Handshake: How early franchise expansion relied entirely on trust, relationship-building, and mutual respect.
The Origin of the KFC Name: The story behind franchisee Pete Harman naming the iconic brand.
The Importance of Brand Quality: Why simplicity, consistency, and a "back to basics" approach are vital to scaling a global supply chain.
Leadership Creating Legacy: How the KFC Foundation continues Sanders' mission through education and scholarships.
How Relationships ARE the Brand: Trust between the franchisor and franchisee is the ultimate currency for sustainable growth.
How Continuous Learning is Paramount: Great leaders never stop acquiring knowledge, a trait that defined Sanders' life.
Examples of a Service-First Mindset: True business success comes from serving both your end customers and your internal franchise partners.
About Your Hosts
Dr. Kathy Gosser
Dr. Kathy Gosser joined the University of Louisville College of Business faculty in 2019 following an illustrious 35-year career at Yum! Brands. Her final role at the corporation was Director of Learning & Organizational Development, alongside serving as the Chair of the KFC Foundation. She holds a PhD in Educational Leadership and Organizational Development and an MBA from UofL, as well as a BA in Journalism from Indiana University.
Dr. Zachary “Zac” Goldman
Dr. Zachary Goldman is an academic leader and faculty member in the University of Louisville College of Business, serving as Chair of the Department of Management & Entrepreneurship. As the Director of Online Teaching & Learning and the founding Program Director of the Online MBA, he designs innovative, student-centered digital education. His research focuses on leadership, communication, and integrating AI and analytics responsibly into business education.
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
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Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of the FranchiseU! Podcast, Dr. Kathy Gosser speaks with Matt Kunz, President and CEO of Fastest Labs, about relationship-first leadership, franchisee coaching, and the systems required to support sustainable growth. Matt draws on more than 27 years in franchising, beginning with his experience as a Sylvan Learning franchisee. By closely following the operating model, maintaining disciplined marketing and sales practices, and focusing on execution, he outperformed many of his peers, acquired struggling centers, and successfully turned them around. That experience eventually led him to Sylvan’s corporate operations team and later to leadership roles at Neighborly, where he guided brands including Mr. Rooter Plumbing and Five Star Painting.
Today, Matt leads Fastest Labs, a private-equity-backed franchise system with approximately 250 locations providing drug, alcohol, and DNA testing services. The company serves businesses and individuals through compliance-focused solutions, rapid results, and respectful customer service. During the conversation, Matt explains why franchisees must develop a strong business-to-business sales mindset, how local relationship-building supports lead generation, and how national accounts help the brand serve clients with operations across multiple markets. He also discusses mentorship, communication, franchisee accountability, and the importance of combining proven processes with personal connection.
Matt brings more than two decades of franchise leadership experience and has helped guide several brands through significant periods of growth. Most notably, he helped scale Five Star Painting from $41 million to $156 million in systemwide revenue. He has led franchise systems ranging from roughly 230 to more than 300 locations, consistently emphasizing people, operational discipline, and long-term performance. Matt holds an Executive MBA and the Certified Franchise Executive designation. His leadership philosophy is captured in a central message from the episode: growth is a relationship sport backed by process.
Key topics include:
· Relationships come before results.
· Strong processes support strong relationships.
· Franchisees must actively develop their markets.
· B2B selling is largely a mindset.
· Sell the solution, not the service.
· Growth requires reflection and coaching.
· Mentorship accelerates leadership development.
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
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Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
Today Dr. Kathy Gosser sits down with Chequan Lewis, President of Crunch Fitness, to discuss his remarkable leadership journey from Howard University and Harvard Law School to the helm of one of the world's fastest-growing fitness franchises. Originally aspiring to a career in public service, Lewis began as a litigator before joining Pizza Hut as a franchise attorney, where a pivotal conversation with Yum! Brands CEO David Gibbs led him into operations. That decision ultimately propelled him to become Pizza Hut U.S. Chief Operating Officer and the company's first Chief Equity Officer before taking the reins at Crunch Fitness.
Drawing on his unique blend of legal, operational, and strategic leadership experience, Lewis shares how learning the business at the unit level shaped his leadership philosophy and why building repeatable systems, listening deeply to franchisees, and leading with humility and intentionality are essential for sustainable growth. He also explains what sets Crunch Fitness apart in a crowded marketplace, from delivering high-value experiences at affordable prices to fostering a culture of belonging through the brand's signature "Crunch-isms." The conversation explores franchise growth, operational excellence, franchisee engagement, and the challenges of scaling while maintaining culture, offering valuable insights for franchise leaders, entrepreneurs, and anyone interested in building organizations that grow through strong relationships and purposeful leadership.
Key topics include:
- Great leaders learn the business from the front lines.
- Career growth comes from embracing unexpected opportunities.
- Strong franchise systems are built on partnership, not control.
- Culture is a brand's greatest competitive advantage.
- Leadership begins with humility, authenticity, and intentionality.
We are happy to report that since the recording of this interview on June 9, 2026, Chequan Lewis was selected to be the new CEO of Crunch Fitness. Congratulations Chequan!
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser sits down with Amanda Valente, co-founder and COO of Renovation Sells, to discuss how her company is transforming the home renovation experience through a franchise model built on speed, transparency, quality, and predictability.
Amanda shares her journey from legal marketing to franchise leadership and explains why Renovation Sells was founded to address many of the frustrations homeowners and real estate professionals commonly face during renovation projects. From missed deadlines and budget overruns to poor communication and uncertainty, the company was designed to provide a streamlined, white-glove renovation experience that meets the expectations of today's consumers.
The conversation explores how Renovation Sells combines financing, design, and construction under one roof to simplify the renovation process for buyers, sellers, and real estate agents. Amanda discusses the company's budget-driven approach, which focuses on helping clients make smart investment decisions rather than encouraging unnecessary upgrades. She also explains how franchise owners serve as trusted advisors, helping clients maximize both home value and return on investment.
Amanda and Kathy discuss the importance of building trust in an industry where communication and reliability often determine success. They examine how the company balances a proven operational playbook with the flexibility needed for franchisees to respond to the unique needs of their local markets. Amanda also shares insights into the company's thoughtful growth strategy, its commitment to empowering women leaders within the construction industry, and the importance of finding franchise owners who value relationships, service, and long-term customer success.
Whether you're interested in franchising, entrepreneurship, real estate, construction, or business leadership, this episode offers valuable lessons on creating scalable systems, maintaining culture during growth, and building a brand that solves real customer problems.
Key topics include:
- Why trust is the foundation of every renovation project
- How consumer expectations are changing the industry
- Building systems that scale without sacrificing local expertise
- The importance of culture and leadership in franchise growth
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser explores how franchise education can open doors to careers that many students and professionals never realize exist. Franchising supports millions of jobs, fuels entrepreneurship, creates pathways to generational wealth, and touches nearly every aspect of business; from operations and marketing to finance, legal strategy, and relationship management. Yet despite its economic impact, franchising remains largely absent from traditional business school curricula.
Joining the conversation are two graduates of the University of Louisville’s franchise education programs who have built successful careers through the opportunities they discovered in the industry.
Marlee Henson, a recent University of Louisville graduate and Franchise Management Certificate recipient, shares how a single class introduced her to the vast franchising ecosystem. Now working at FranNet at the intersection of franchise development and marketing, Marlee discusses how hands-on coursework, including analyzing Franchise Disclosure Documents (FDDs), helped prepare her for a career dedicated to helping aspiring entrepreneurs find the right path to business ownership. She also reflects on how internships, networking, and franchise education transformed her understanding of the business world.
Shannon Iverson, Vice President of Franchise Growth at El Pollo Loco, brings a seasoned leadership perspective to the discussion. After beginning her career in manufacturing and global business development, Shannon transitioned into franchising, helping drive growth for brands including Marco’s Pizza and Taco John’s before joining El Pollo Loco. She discusses how earning the University of Louisville’s Graduate Certificate in Franchise Management and leveraging Certified Franchise Executive (CFE) credits accelerated her professional growth. Shannon also shares insights on franchise expansion, international development, leadership, and the importance of creating opportunities for the next generation of franchise professionals.
Together, Kathy, Marlee, and Shannon discuss the value of franchise education, the diverse career opportunities available within the industry, the role of mentorship and networking, and why franchising offers one of the most overlooked pathways to professional and entrepreneurial success.
Key topics include:
- The economic impact of franchising and its role across industries
- The University of Louisville’s franchise education programs
- How franchise coursework prepares students for real-world careers
- Career pathways beyond franchise ownership
- Reviewing and understanding Franchise Disclosure Documents (FDDs)
- The connection between franchise education, internships, and job placement
- Transitioning into franchising from other industries
- International franchise expansion and development strategies
- Leadership, mentorship, and professional growth in franchising
- The value of the Certified Franchise Executive (CFE) program
- Building sustainable franchise growth through strategic partnerships
Whether you're a student exploring career options, a professional considering a career pivot, or a franchise leader interested in developing future talent, this episode highlights the many ways franchise education can create opportunities and shape careers.
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
On this episode of the FranchiseU! Podcast, host Dr. Kathy Gosser sits down with Alvaro Leal, Director of Business Development at 1-TOM-PLUMBER, to explore why franchising and the home services industry are attracting a new generation of entrepreneurs. Leal shares his journey from marketing work with Chick-fil-A to the fast-growing plumbing franchise sector, drawn by the power of scalable systems, operational consistency, and recession-resistant demand. He explains how 1-TOM-PLUMBER built a nationally recognized brand around 24/7 emergency plumbing services, while intentionally creating a customer-first identity shaped by the fact that more than 80% of plumbing service calls come from women.
The conversation also dives into what separates successful franchise owners from the rest, including the importance of hands-on leadership, following proven SOPs, understanding the FDD, and developing strong sales and customer service skills. Leal discusses the company’s rapid expansion to more than 113 awarded territories across 28 states, the support franchisees receive through in-house marketing, technology, training, and operational systems, and how the brand’s growth within Eversmith Brands is creating new national opportunities in the home services space. This episode offers an inside look at one of franchising’s fastest-growing industries and the business systems driving its momentum.
Key topics include:
· Alvaro Leal’s path from Chick-fil-A marketing into franchising and home services.
· Overview of 1-TOM-PLUMBER and its 24/7 emergency plumbing business model.
· The appeal of scalable franchise systems that can be replicated across markets.
· Professionalism, customer trust, and clean branding as differentiators in the home services industry.
· The importance of relationship-building and dedicated salespeople in commercial accounts.
· What the role of Director of Business Development looks like in a franchise organization.
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
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Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser interviews Kevin and Kayla Curtis about their journey from athletics, coaching, and education into multi-unit franchise ownership with seven Orangetheory Fitness studios across the Phoenix, Arizona metro area. Kevin, a former NFL player and longtime collegiate football coach, and Kayla, a former Fresno State basketball player, educator, and coach, discuss how they stepped away from the demanding world of college athletics to build a business focused on family, leadership, health, and long-term impact.
The conversation explores why franchising appealed to them as entrepreneurs, particularly the structure, brand recognition, marketing support, and operational systems provided by Orangetheory Fitness. Kevin and Kayla explain the unique Orangetheory workout experience, including coach-led group fitness classes, heart-rate based performance tracking, and scalable workouts designed for all fitness levels.
Listeners will also hear valuable insights into multi-unit franchise leadership, team communication, accountability, and creating a people-first culture across seven locations in the competitive Phoenix fitness market. The Curtises discuss balancing entrepreneurship with family life, building businesses that positively impact local communities, and teaching their children the value of leadership, ownership, and service.
Whether you are interested in franchising, fitness entrepreneurship, multi-unit operations, leadership development, or building a mission-driven business, this episode offers practical lessons from two operators who have successfully transitioned from sports leadership into franchise ownership.
Key topics include:
• Multi-unit franchise ownership
• Fitness franchising and entrepreneurship
• Leadership and team culture
• Orangetheory Fitness business operations
• Transitioning from athletics into business
• Family entrepreneurship
• Phoenix, Arizona franchise growth
• Community impact through fitness
• Coach-led fitness models
• Franchise systems and scalability
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
Dr. Kathy Gosser interviews Robin Gagnon, Co-Founder and CEO of We Sell Restaurants, on what drives successful franchise restaurant sales and the trends shaping the resale market.
Robin shares her path from broadcasting to entrepreneurship, later earning her MBA and building a national restaurant brokerage with her husband, Eric. Under her leadership, the company has expanded nationwide and earned recognition on the INC 5000 and Franchise Business Review rankings.
They discuss how niche focus, proprietary technology, and AI tools differentiate their model, and why franchise resales appeal to buyers seeking proven systems and faster entry. Robin also outlines common exit mistakes emphasizing the importance of planning 2–4 years in advance. The conversation includes the impact of retiring owners on the market.
Robin also reflects on her leadership and industry involvement through the International Franchise Association. Her advice to emerging leaders is direct: raise your hand earlier and take action before you feel fully ready.
Episode Highlights:
· Franchise restaurant resales attract buyers seeking proven systems, existing revenue, and faster entry compared to starting from scratch
· Specialized focus, proprietary data, and technology (including AI and the BOS platform) create a competitive advantage in restaurant brokerage
· Many owners delay exit planning, reducing value and limiting options at the time of sale
· Preparing 2–4 years in advance leads to stronger outcomes and smoother transactions
· Industry shifts, including a wave of retiring owners, are increasing resale opportunities while reinforcing the need for proactive leadership and decision-making
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
Artificial intelligence is reshaping franchising by turning data into real-time insights that improve performance and strengthen relationships. In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Mike Skitzki, COO of Goldfish Swim School, and Gary Liskovich, CEO of Harmonize, about how AI is transforming franchise coaching.
They discuss how systems are moving beyond dashboards to analyze both structured data and call notes, allowing franchise business coaches to focus less on spreadsheets and more on supporting franchisees. The conversation highlights how AI uncovers patterns across locations, improves conversion and retention, and enhances collaboration without replacing the human element central to franchising.
Mike Skitzki is a franchise operator known for scaling multi-unit systems through disciplined execution and strong unit economics. As COO, he oversees operations, technology, and performance across 200+ locations and more than 200,000 weekly lessons. His background includes leadership roles with Franworth, TITLE Boxing Club, and Belfor Franchise Group.
Gary Liskovich, an engineering graduate of Rensselaer Polytechnic Institute, previously worked at Deloitte and Evolution IQ, where he built AI-driven solutions. He co-founded Harmonize to help franchise systems unlock unstructured data, reduce administrative burden, and enable more effective, human-centered decision-making.
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser sits down with Dr. Arif Nazir, a nationally recognized geriatrician and physician executive, as he prepares to open Louisville’s first Paris Baguette. His career has focused on improving quality of life for older adults through person-centered care models that strengthen teams, reduce hospitalizations, and preserve dignity and independence.
Dr. Nazir shares why franchising provided the structure and support he needed to expand his impact beyond healthcare, and how his experience in geriatrics (centered on trust, listening, and community) translates directly into hospitality and business leadership.
The conversation explores:
- Why franchising (not independent ownership) was the right path
- How customer trust applies across healthcare and food service
- What drew him to the Paris Baguette concept and global brand
- How he evaluated Louisville’s market demand through direct community input
- The operational and emotional realities of launching a new venture
- His approach to building a people-first culture for employees and customers
Believing innovation happens at the intersection of disciplines, Dr. Nazir is applying his healthcare lens to create more than a bakery. His vision is a culturally vibrant gathering space where exceptional food, human connection, and meaningful employment create lasting value for the community.
With plans for multiple locations, this episode offers a detailed look at the mindset, preparation, and purpose behind a transition into franchise ownership.
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Josh Patrick, Senior Vice President of Franchise Development at KidStrong, the youth fitness brand recently ranked #1 in youth fitness franchising after a year of record attendance and franchise growth.
Josh shares how a chance meeting at Starbucks while studying for the CPA exam launched his career in franchising, beginning with Altitude Trampoline Park and later leading to roles in franchise development and real estate strategy before joining KidStrong in 2022.
The conversation explores how KidStrong is scaling nationally through disciplined franchise development, strong unit economics, and a mission centered on helping kids “win at life” through brain, character, and physical development. With 177 locations open, 40 added last year, and 50+ expected this year, Josh explains how the brand focuses on the right franchise partners, the right locations, and strong operational systems to drive sustainable growth.
Key Highlights Include:
- Josh Patrick’s unexpected path from accounting into franchise development
- Lessons learned scaling early franchise brands like Altitude Trampoline Park
- How KidStrong builds confidence in kids through brain, character, and physical training
- Why grit is a key trait KidStrong looks for in franchise partners
- The importance of strong coaches and engaging class environments
- How disciplined franchise development drives sustainable growth
- What KidStrong learned expanding into dense urban markets like Manhattan
- Why pairing the right franchisee, location, and investment structure matters most in franchising
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, join your host, Dr. Kathy Gosser, as she interviews Richie Huffman, founder and CEO of Celebree School, about the deliberate path from a single preschool in 1994 to a nationally expanding franchise system. After building the company to 26 corporate locations, Richie began franchising in 2019, formalizing the systems, standards, and culture that had fueled decades of steady growth. Today, with new franchise agreements, expansion into additional states, and recognition on Entrepreneur’s Franchise 500, Celebree’s growth reflects both demand and disciplined execution.
Central to that expansion is a commitment to consistency. Celebree supports franchisees through clearly defined owner competencies, strengthened operating standards, required first-year accounting guidance, and a real estate fund designed to acquire and lease properties to operators. These structures reduce risk while preserving brand integrity.
Richie’s leadership philosophy centers on “growing people big and small.” That includes mapped career paths for educators, hiring based on nine core competencies, rigorous market analysis, and responsiveness to trends such as universal pre-K funding. Through the Huffman Family Foundation and partnerships with organizations like Ronald McDonald House and children’s hospitals, Celebree extends its mission beyond the classroom. As President and CEO, Richie remains closely engaged with franchisees, shaping a culture defined by accountability, service, and long-term vision.
Key Highlights Include:
- Mission-Driven Growth
- From First School to Rebrand
- Roles of Founders While Scaling
- Student, Teacher, Parent Development
- Franchisee Selection and Culture
- Franchise Real Estate Fund
- Franchise Legacy
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, join your host, Dr. Kathy Gosser, for a candid conversation with Jon Utterback, an Indiana educator, coach, and multi-brand franchise owner who has built a second career in entrepreneurship while spending more than 30 years teaching high school social studies and coaching football, wrestling, and golf. Based in Plainfield, Jon co-owns and operates Mosquito Joe, The Brothers That Just Do Gutters, and a Christmas lighting business, translating the leadership lessons of the classroom and the field into scalable service companies.
In this episode, Jon reflects on his transition from public school teacher to franchise operator, the realities of growing multiple brands at once, and the discipline required to build strong teams and sustain customer loyalty. He discusses the critical role of franchisor support, the need to adapt to shifting market conditions, and the practical systems that make service businesses succeed. A devoted husband and father of two elite-level volleyball players, Jon brings a perspective grounded in resilience, accountability, and long-term growth. The result is an honest, experience driven look at what it takes to lead in education, athletics, and franchising.
Key Highlights Include:
· Jon's Journey into Franchising
· Expanding to Multiple Brands
· Leadership and Team Building
· Business Synergies
· Advice for Aspiring Franchisees
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, sits down with Emily Bergman, a multi-unit franchisee, and area director with Arthur Murray Dance Studios. Emily shares her inspiring journey from starting as a dance instructor at the age of 19 to opening her first studio at 24. She discusses her path to success, which includes breaking sales records, expanding to multiple locations across Central Florida, and recently being appointed area director. Emily provides insights into the unique challenges of running multiple studios, maintaining a motivated team, and the support system within the Arthur Murray franchise. She emphasizes the role of intentionality in building a strong internal culture and the significance of open communication and teamwork.
Key Highlights Include:
- Introduction to Arthur Murray Dance Studios
- Meet Emily Bergman: A Journey of Entrepreneurship
- Overcoming Challenges and Embracing Opportunities
- The Business Side of Dance
- Expanding the Franchise: Multi-Unit Growth
- Advice for Aspiring Franchisees
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, sits down with Carriann Sillman, in house counsel for the Coldwell Banker Real Estate franchise system and Vice President of Legal at Anywhere Real Estate, Inc.. Carriann shares her inspiring, non-traditional journey to legal leadership, balancing family, work, and night school. She discusses the dynamic role of legal strategy in a massive franchise system, emphasizing the importance of judgment, trust, and teamwork. Carriann also delves into the complexities and challenges franchisors face today, the critical balance between supporting franchisees and protecting the brand, and offers valuable advice for aspiring legal leaders and women pursuing non-traditional career paths.
Key Highlights Include:
- Carriann Sillman's Unconventional Path to Law
- Career Growth and Legal Leadership
- Day-to-Day Work as Chief Legal Officer
- Legal Complexities in Franchising
- Advice for Aspiring Franchise Lawyers
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Your host, Dr. Kathy Gosser, interviews Ricky Richardson, CEO of Eggs Up Grill, one of the fastest-growing breakfast, brunch, and lunch franchises in the country. Ricky shares his extensive experience in the restaurant industry, including his significant tenure with TGI Fridays, where he served as US President and Global Chief Operating Officer. He discusses his leadership philosophy, the importance of culture and guest experience, and the challenges and rewards of scaling a franchise. Ricky also delves into the unique aspects of Eggs Up Grill, their community-centered culture, and the robust support system they provide to franchisees, many of whom are new to the restaurant business. The conversation highlights Ricky's passion for the industry and his commitment to making each guest experience exceptional.
Key Highlights Include:
· Introduction to Scaling a Breakfast Brand
· Meet Ricky Richardson: Career Highlights
· Ricky’s Key Leadership Experiences
· Lessons from TGI Fridays
· The Breakfast and Brunch Market
· Recognition and Culture at Eggs Up Grill
· Future Vision and Personal Reflections
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser explores the exceptional journey of Donny Bradley, founder of Lola Beans, a fast-growing coffee brand. Starting from a career in medical device sales, Donny's path took a radical turn after discovering Alaska's iconic coffee shacks. The episode covers his transition to entrepreneurship, the inspiration drawn from Alaskan coffee culture, and the importance of good energy and customer connections in building the brand. Donny also discusses the challenges and surprises of becoming a franchisor, the importance of finding the right franchisees, and the role of his family in making Lola Beans a success. Key Highlights Include:* The Alaskan Inspiration and the Transition from Medical Sales to Coffee * The Importance of Teamwork * The Coffee Industry's Growth Potential * Details of a Unique Franchising Journey * The Importance of Having the Right Team * Creating a Positive Culture * Real Estate and Site Selection * Qualities of Ideal Franchisees * Pride in Family and Team
Interested in Franchising? Lola Beans FranchisingClick below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows. Don’t miss out on all things FranchiseU!:Website: FranchiseU!Instagram: @franchiseu_podcastFacebook: @FranchiseU PodcastTwitter: @franchiseupodTikTok: @franchiseupod Reach out directly to Dr. Kathy Gosser via LinkedIn. This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser takes a deep dive into the rise of Layne’s Chicken Fingers, one of the fastest-growing brands in the QSR space. Kathy sits down with Garrett Reed, CEO of Layne’s, and Eli Cohen, a rapidly expanding multi-unit franchisee, to explore their journeys, their philosophies, and the culture that makes Layne’s Chicken Fingers stand out.
Garrett shares how his roots in College Station and his extensive career in commercial real estate development with Starbucks, Corner Bakery, Dunkin’ Donuts, Radio Shack, and Zale’s prepared him to steward Layne’s into its next era. After co-founding Main & Main Capital Group and developing more than 200 franchise units across 37 states, he purchased the iconic College Station chicken shack in 2016. Since then, he has elevated operations, opened multiple corporate locations across DFW, and set an ambitious goal: 100 Layne’s Chicken Fingers restaurants in the next five years. Garrett also explains the beloved Astro Chicken concept and how it embodies the brand’s values, quality, and guest experience.
Eli brings a franchisee’s perspective to the conversation. As Founder and Operator of C5 Restaurants, he leads one of the country’s strongest Fazoli’s platforms and is actively developing Smalls Sliders and Layne’s Chicken Fingers across West Texas. With a background in real estate investment banking at Citigroup, private-sector development at the World Bank, and more than $600 million in real estate acquired through Cohen Rojas Capital Partners, Eli describes his transition into franchising and why Layne’s culture, support, and product made it the perfect fit.
Together, Garrett and Eli unpack what makes a successful franchisee, the role culture plays in brand growth, and why Layne’s Chicken Fingers is poised to become a national favorite. Their enthusiasm for the food, the franchise partners, and the future is unmistakable.
Topics Covered:
· The Challenges and Learnings of Franchising
· Layne's Unique Brand and Culture
· The Complexity of Space Travel
· Balancing Technical and Laid-Back Approaches
· Franchising as a Growth Strategy
· Qualities of a Successful Franchisee
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser sits down with Brian Goldstein, President and Owner of Fulenwider Enterprises, to explore one of the most remarkable career journeys in the restaurant industry. Brian started at Taco Bell at just 16½ years old and worked his way up through nearly every leadership position imaginable, ultimately serving as COO of KFC and leading its national operations turnaround.
After 32 years in corporate leadership, Brian switched to the franchisee side, where he now is partial owner of Fulenwider Enterprises, which operates nearly 160 Taco Bell and KFC locations across the Southeast. He shares how he built a winning culture rooted in respect, people development, and operational excellence. Brian also breaks down the keys to a high-performing franchise system, the value of strong franchisor relationships, and what it truly takes to grow a thriving multi-unit organization.
Listeners will hear Brian’s insights on:
- Brian's Journey from Taco Bell employee to being a KFC Corporate Success
- Balancing Family and Business
- The ‘Best On Block’ Philosophy
- What Makes a Great Franchisor
- Serving on Franchisee Boards
- Advice for Aspiring Franchisees
- Challenges of Franchise Ownership
Beyond business, Brian shares a look into his life in Belmont, NC, where he enjoys time outdoors with his wife Barbara, their three children, and four grandchildren. From gardening and ATV riding to supporting military families, St. Jude, Boys & Girls Clubs, and hunger relief efforts, Brian’s commitment to service extends far beyond the restaurants he leads.
This episode is packed with leadership lessons, heartfelt stories, and practical advice for anyone looking to grow in franchising—or inspire their teams to greatness.
Click below to listen and subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite shows.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
From graphic designer to CEO of a national family of franchise brands, Ryan Parsons has built a career defined by creativity and purpose. As the co-founder of the ‘Brothers That Just Do Gutters’ and now CEO of Evive Brands, Ryan shares how he's leading five franchise systems that help people live and thrive from home care to home improvement.
From graphic designer to CEO of a national family of franchise brands, Ryan Parsons has built a career fueled by creativity, purpose, and grit. As the co-founder of The Brothers That Just Do Gutters and current CEO of Evive Brands, Ryan leads five franchise systems that help people live better — from home care to home improvement.
In this episode of FranchiseU!, Dr. Kathy Gosser talks with Ryan about his incredible journey from a small family business to leading a thriving group of franchise brands with more than 1,000 territories across the country. Together, they discuss how Ryan and his brother turned a local gutter company into a trusted national brand — and how that same passion now drives his leadership at Evive Brands.
Ryan opens up about building companies with heart, staying true to your purpose, and leading through transparency. He also shares insights on the power of strong branding, franchise growth, and adapting to new technology like AI. Plus, he explains why understanding unit economics and culture is key when expanding from one franchise brand to many.
Ryan Parsons’ story is one of perseverance, vision, and continuous learning — and a great reminder that with purpose and persistence, creativity can grow into something truly life-changing.
What You’ll Learn in This Episode:
· Ryan Parsons' Amazing Franchising Journey
· Challenges and Growth in Franchising
· Franchise Royalty and Territory Management
· Transparency in Franchise Operations
· Growth Strategies
· Qualities of Successful Franchisees
· Implementing AI in Business
· Parsons’ Proudest Achievements and Business Advice
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
What does it take to build more than 160 McAlister’s Deli restaurants, lead nearly 8,000 employees, and still live by the motto “Have fun. No regrets.”? In this episode of FranchiseU!, host Dr. Kathy Gosser interviews David Blackburn, founder, former CEO, and current chairman of Southern Rock Restaurants, the largest McAlister’s Deli franchisee in the United States. From his humble start at Bonanza to leading one of America’s top restaurant franchise groups, David shares an inspiring story of growth, leadership, and purpose.
With over 45 years of restaurant industry experience, David’s career has taken him from busboy to executive leadership, including serving as vice president of operations and business development for O’Charley’s Restaurants during its peak years. In 2006, he made the leap into restaurant entrepreneurship, launching Southern Rock Restaurants and expanding it into a multi-state powerhouse with 164 locations across 13 states. Along the way, he also owned upscale steak and Italian restaurants, proving his ability to succeed across diverse dining concepts.
In this episode, David reveals his franchise leadership strategies, lessons in multi-unit operations, and the guiding principles that fuel sustainable success. He discusses the role of family involvement, the impact of trusted partners like Compel4 Accounting, and why he believes business should be as fun as it is meaningful. Now leading a growing multi-brand restaurant platform pursuing new acquisitions, David reflects on what it means to lead with purpose, grow with vision, and live with no regrets.
This episode of FranchiseU! is a must-listen for anyone passionate about franchise growth, restaurant leadership, and entrepreneurial inspiration.
Topics discussed include:
· David Blackburn's Career Journey
· Leadership Lessons from O'Charley's
· The meaning of ‘Have Fun, No Regrets’
· Family and Business at Southern Rock
· Managing Multi-Unit Operations
· Multi-Unit Operations Management Tips
· Effective Communication and Daily Routines
· Franchise Advisory Council Insights
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
From winning a Super Bowl with the Raiders to building one of the largest Auntie Anne’s franchise groups in the country, Ed Muransky has lived two extraordinary careers.
In this episode of FranchiseU!, host Dr. Kathy Gosser sits down with Ed Muransky, founder and CEO of the Muransky Companies, to discuss how lessons from the NFL shaped his approach to business and leadership. He shares how he grew his franchise portfolio—including Auntie Anne’s, Cinnabon, and Jamba Juice—while emphasizing the power of mentoring, relationships, and perseverance. Muransky also reflects on family involvement in business, his management philosophy, and the creative strategies behind initiatives like Auntie Anne’s pretzel trucks.
What You’ll Learn in This Episode:
· Life lessons from NFL stardom
· Challenges and triumphs in franchising
· Leadership, employee perks, and management philosophy
· Family involvement in business success
· Innovative marketing strategies, like the Pretzel Truck
· The power of relationships in franchising
· Practical advice for aspiring franchisees
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
What do combat missions, data analytics, and warm cookies fresh from the oven all have in common? That is all part of my guest's incredible journey. Today I am joined by Nicholas Jewel, who is a decorated veteran-turned-entrepreneur, and now a multi-unit franchisee of Crumbl Cookies. While earning two Bronze stars as a combat controller in the Air National Guard, Nicholas led with courage, innovation, and resilience. Now he is channeling those skills into one of the fastest growing brands in franchising. You will hear how he made the leap from the military to franchising and what it takes to grow multiple units. You will also hear his advice for anyone dreaming of entrepreneurship, please take a listen.
Nicholas Jewell is a multi-unit Crumbl Cookies franchisee in the Louisville Metro area. Nicholas’s path to franchising is anything but ordinary, spanning military service, entrepreneurship, logistics, and now cookie domination. He served 11 years as a combat controller in the Air National Guard, earning two Bronze Stars before shifting his focus to business. He founded a logistics company during the pandemic, completed a Master of Science in Business Analytics at the University of Louisville, and was recognized as a Louisville Business First 40 Under 40 honoree. Today, he is preparing to open his third Crumbl Cookies location, with plans for more growth on the horizon.
What You’ll Learn In This Episode:
- Why franchising is not truly “passive income”—and the reality behind scaling a brand.
- How Nicholas's military background shaped his approach to teamwork, resilience, and leadership.
- The unique appeal of Crumbl Cookies’ open kitchen, rotating menu, and tech-driven customer experience.
- Advice for veterans considering franchising or entrepreneurship.
- Nicholas’s “3 C’s of Leadership”: Being Clear, Consistent, and Caring.
- The balance between corporate systems and local community engagement in franchising.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
You know what's great about franchising? It is that almost any concept can be franchised. And there's one I hadn't thought about. That is in the world of beauty, determining what colors look best on you. It's something that maybe those of us knew in the 80s and 90s, but House of Colour USA really knows what they're doing today. And I had the opportunity to visit House of Colour in this podcast with Ally Van Iten who is the CEO. She walks us through the franchise, the possibilities, what they do for people, and really what a wonderful opportunity it is. Please take a listen.
In this episode of FranchiseU!, host Dr. Kathy Gosser sits down with Ally Van Iten, CEO of House of Colour USA, to explore how a personal color analysis business from the 80s has grown into a thriving global franchise with over 400 stylists. Allie shares her inspiring journey from stay-at-home mom to franchisee, and ultimately to CEO, highlighting the flexibility and empowerment franchising made possible in her life. Together, Kathy and Ally unpack:
· The emotional impact of House of Colour USA’s services—helping clients rediscover confidence and self-expression.
· How Ally transitioned from running six franchises to leading a fast-growing international brand.
· Why passion and people skills matter more than a beauty background for franchisees.
· How House of Colour trains, supports, and equips entrepreneurs for success.
· The role AI might play in the future of personal styling—and why human connection will always set House of Color apart.
Whether you’re curious about franchising opportunities, fascinated by the science of color, or just love hearing a story of resilience and reinvention, this conversation is packed with inspiration and practical takeaways.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, host Dr. Kathy Gosser speaks with Shelly Berkowitz, the esteemed founder of BrightStar Care. Berkowitz shares her inspiring journey from her early days working in corporate jobs to founding BrightStar, a premier medical and non-medical home healthcare and medical staffing service franchise. She recounts the challenges and successes she faced while growing BrightStar into a nationally recognized brand, her strategic decision to franchise, and her recent transition to starting a new venture called Founder to Founder. This venture aims to support and empower other founders in scaling their businesses. Berkowitz offers deep insights into her decision-making processes, the importance of resilience, and how the COVID-19 pandemic influenced her decision to sell BrightStar. The episode is a testament to Berkowitz's passion for franchising and her commitment to supporting other entrepreneurs.
Shelly Berkowitz is the founder and CEO of Founder 2 Founder, offering objective, founder-aligned guidance from someone who’s been there. She is also the founder of BrightStar Care and the Executive Chairwoman of BrightStar Holdings Parent, LLC, the parent company of BrightStar Care and BrightStar Care Homes. Founder 2 Founder offers personalized, objective guidance to help founders with businesses that will be above $10million in EBITDA within 24 months scale or sell their company with confidence.
Shelly Berkowitz’s journey as a founder began in 2002 with BrightStar Care, a national home healthcare and medical staffing company dedicated to delivering compassionate, high-quality care to families across the country. What began as a personal mission grew into a franchise system with more than 400 locations, employing over 20,000 professionals and generating $750 million in system-wide revenue.
After more than 20 years as CEO, Berkowitz made the decision to transition from an active operational CEO role to a strategic Chairperson role, selling a majority stake in BrightStar to Peak Rock Capital while remaining a material shareholder and active board member.
Today, Berkowitz is dedicated to helping other founders prepare for and navigate the complexities of scaling, selling, and stewarding their business legacies. Having lived the founder journey from start-up to successful exit, She brings a rare combination of operational insight and emotional understanding to one of the most personal and high-stakes decisions a founder can make.
Berkowitz is also a mom of two, published author, keynote speaker and longtime advocate for women in business, home healthcare innovation and franchising excellence.
I have an opportunity, in my line of work, to talk to a lot of franchisees and a lot of franchisors. It's always enlightening, but it's very rare to be able to talk to someone who has been a franchisee of multiple brands and continues to give back even now with consulting. So join me in this episode of FranchiseU! when I talk with Ron Taylor. Ron has been a very successful franchisee of Edible Brands, and now is a franchisee of Nothing Bundt Cakes and SweatHouz and has his own consulting business. He has some wonderful insights to share with us.
Taylor is the founder of Franchise Authentic, a brand rooted in real-world franchise experience and proven results. With a background as a top-performing franchisee and operator, he helps align aspiring entrepreneurs with the right franchise brand.
Topics discussed include:
- Introduction and Guest Overview
- Ron Taylor's Franchise Journey Begins
- Scaling Edible Arrangements
- The SweatHouz Experience
- Insights on Franchising
- Evaluating Franchisors
- Advice for Multi-Brand and Multi-Unit Owners
- Misconceptions About Franchising
- The Importance of Creativity and Following Rules
- Advice for Aspiring Franchisees
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
So many of us have heard about Magnolia Bakery. It's been famous from TV shows like Sex in the City; and Only Murders in the Building. They have delicious cupcakes and banana pudding, just all the wonderful things. But what's really exciting is… Magnolia Bakery has just announced that they are going to start franchising here in the US and there are so many opportunities available.In this episode of FranchiseU!, host Dr. Kathy Gosser welcomes Bobbie Lloyd and Jason Mattes from Magnolia Bakery as they walk us through the Magnolia Bakery story and where they're headed.Topics discussed include:* Bobbie Lloyd's Culinary Journey * Jason Mattes' Franchise Development Story * Magnolia Bakery's Global Expansion * The Hub and Spoke Model: Flagship and No-Bake Stores * Qualities of a Successful Franchisee * Training and Support for Franchisees * Choosing Franchise Locations and Partners * Advice for Aspiring Franchisees
Don’t miss out on all things FranchiseU!:Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
The International Franchise Association does so much to protect, enhance, and support the franchise model. It's really pretty incredible the amount of work they do, but sometimes people don't know exactly what do they do. So join me in this episode of FranchiseU! where I have the privilege of sitting down with Matt Hower, the CEO of the IFA and Jennifer branding the COO of the IFA, or they talk about not only their journeys to franchising, but all the things that the IFA offers and has done to ensure this model stays alive and helps millions of people who work with and thrive within it.
In this episode of FranchiseU!, host Dr. Kathy Gosser sits down with Matt Haller, the CEO, and Jennifer Brandeen, the COO, of the International Franchise Association (IFA). They discuss the extensive efforts of the IFA in protecting, enhancing, and promoting the franchise model.
Topics discussed include:
· Introduction to the IFA
· Matt Haller's Journey to the IFA
· Jennifer Brandeen's Path to Franchising
· Mission and Role of the IFA
· Misconceptions About Franchising
· Franchising's Economic Impact
· IFA Events and Education
· Franchise Update Media Acquisition
· Educational Initiatives and Digital Ecosystem
· Franchise Ascension Initiative
· Future of Franchising
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
Agape Capitalism. What is that and why would I be talking about that on a franchising podcast? Well join me in this episode of FranchiseU! as I talk with Jane Abell and Tony Capuano of Donatos Pizza. Jane is the chairwoman of the board, and Tony is her son, who is also the Senior Vice President of Franchise Operations and Training.
They take us along the journey of Donatos when it was created by her father who started in 1963. They sold to McDonald's and then bought it back from McDonald's. They also talk about how they have woven the whole theory of combining love and capitalism into a very successful enterprise.
Topics discussed include:
· Meet Jane Abell and Tony Capuano
· Jane Abell's Journey with Donatos
· Tony Capuano's Career Path
· The Donatos Story: From Creation to McDonald's to Independence
· Donatos Current Growth and Future Plans
· Agape Capitalism: Leading with Love
· Navigating Family Business Challenges
· The Rewards of Family Business
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
One thing that almost all of us have in common is the desire to live a healthy, long life. There is now a franchise to help with proactively taking control of your health. Join me in this episode of FranchiseU! as I talk with Scott Svilich, the COO of Next Health. The only large scale franchise providing medically backed healthcare services with a proactive approach to prioritizing health and fitness.
Topics discussed include:
· Meet Scott Svilich: From Trainer to COO
· Scott's Journey in the Fitness Industry
· Transition to Exponential Fitness
· Innovative Services at Next Health
· Membership Model and Franchising
· Franchising Strategy and Growth
· Financials and Profit Margins
· Ideal Franchise Partners
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Yum! Center for Global Franchise Excellence at the University of Louisville College of Business.
Dr. Kathy Gosser interviews Amy Leclerc, co-founder of Sit Still Kids Salon franchise. The discussion covers Leclerc’s journey from advertising to leading a kids' hair salon franchise.
Highlights Include:
- Tips from a successful professional path
- Benefits of intuition and risk-taking
- Sage advice for potential franchisees
- A case study in growth and expansion plans
- Qualities of an ideal franchisee
- Marketing strategies for franchisees
Don’t miss out on all things FranchiseU!:
Website:
FranchiseU!
Instagram:
@franchiseu_podcast
Facebook:
@FranchiseU Podcast
Twitter:
@franchiseupod
TikTok:
@franchiseupod
Reach
out directly to Dr.
Kathy Gosser via LinkedIn.
This
episode proudly brought to you by the Center
for Global Franchise Excellence at the University of Louisville College of Business.
Dr. Kathy Gosser interviews James Hilovsky, a dedicated franchise broker and the CEO of FranDream. Hilovsky shares his journey from spending 25 years at Del Taco to transitioning to franchise brokering.
Highlights Include:
- Hilovsky's Early Career at Del Taco
- Piology Pizza and Franchise Operations
- Differences Between Corporate and Franchise Sides
- Evaluating Franchise Opportunities and Client Profiles
- Exploring Franchise Opportunities
- Negotiating Franchise Terms
- Success Stories in Franchising
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Center for Global Franchise Excellence at the University of Louisville College of Business.
You should learn something new every day. Those words come from a new Potbelly franchisee, Hampden Keil, who started a multi-unit franchise with his father, Bryant Keil, the founder of Potbelly. Join me in this episode of FranchiseU! as we hear Hampden talk about his experience and how he and his dad are creating a Potbelly dynasty, starting with 13 restaurants with plans to add 15 more.
In this episode of FranchiseU!, I interview Hampden Keil, COO of the Keil Group, LLC, to discuss his journey into the restaurant industry and his experience in building a Potbelly Sandwich Works multi-unit franchise business alongside, Bryant Keil, his father. Keil talks about his background in journalism, his extensive experience in the restaurant industry, and the valuable lessons he learned working at Lettuce Entertain You Enterprises. The conversation delves into the Keil Group's ambitious plans to expand their footprint by adding new Potbelly units to their existing 13, the importance of operational systems, and the evolving dynamics of family-run businesses. Keil also offers insights into the challenges of hiring and training staff, the significance of having a strong support system, and the advantages of being a Potbelly franchisee.
Topics discussed include:
- Keil’s Early Career & Education
A. Experiences as a Journalist
B. Experiences at Lettuce Entertain You
C. Experiences at Joe's Brewery
D. Experiences at the Keil Group
- The Potbelly Brand & Legacy
A. Founding and Evolution of Potbelly
B. Unique Franchising Model and Operations
C. Benefits of Checklists and Operational Standards
D. Advantages of becoming a Potbelly Franchisee
- Working with Family
A. Definite division of roles: Hampden handles operations; Bryant focuses on
growth and development.
B. Benefits of complementary working styles (realistic vs. creative).
C. Benefits of daily catch-up calls that blend business and personal
conversation.
- Advantages of Becoming a Franchisee
A. Quality product and brand identity.
B. Strong corporate support and operational guidance.
C. Opportunity for personal and professional support.
- Advice for Aspiring Franchisees and Students
A. Be prepared for the shift from floor operations to oversight.
B. Confidence grows with experience.
C. Constant learning and listening to experienced team members are key.
Don’t miss out on all things FranchiseU!:
Website: FranchiseU!
Instagram: @franchiseu_podcast
Facebook: @FranchiseU Podcast
Twitter: @franchiseupod
TikTok: @franchiseupod
Reach out directly to Dr. Kathy Gosser via LinkedIn.
This episode proudly brought to you by the Center for Global Franchise Excellence at the University of Louisville College of Business.
I'm not the techiest person around. And so when I was approached to talk to a couple of folks about geofencing, I thought, geo what? So I had to take a look, find out what it was, but then it fascinated me, and it is a way for a small franchise to really maximize their foot traffic. So in this episode of FranchiseU!, I talk with Ernesto Cullari and Barbara Wardell, who've come up with an incredible concept.
In this episode of FranchiseU!, I ask Ernesto and Barbara to share their initial curiosity and subsequent fascination with geofencing. They discuss how this technology can help small franchises increase their foot traffic and more. This conversation has some very innovative uses of the geofencing concept.
Topics discussed include:
-
Understanding Geofencing
-
Benefits of Geofencing include:
-
Increased Foot Traffic
- Targeted Marketing
-
Enhanced Customer Engagement
-
How to embrace Geofencing
-
Learn more at the Cullari and Wardell Ad Agency Website
Ernesto Cullari is a multifaceted creative professional writer, commercial photographer, director, and Co-founder and CMO; renowned for pioneering GPS-based, location-based advertising. With expertise in content creation, digital advertising, and marketing strategy, he has worked with a wide range of high-profile brands and personalities. He was a regular on-air contributor and producer for The Financial Quarterback™ and has an extensive background in the music industry, having led artist development for Grammy-winning KNS Productions. A published songwriter and columnist, Cullari’s writing has appeared on Fox News and in triCityNews. In 2012, he ran for U.S. Congress as a GOP candidate in Monmouth County. Follow Ernesto Cullari on LinkedIn
Barbara Wardell is a seasoned marketing and ad professional who left behind a very successful career in the specialty medicine world to become a disruptor on behalf of small businesses. She has a focused and competitive mindset she uses to guide, Cullari & Wardell, a geofencing ad agency. Wardell focuses on what makes her clients strong and their competition weak. She then uses GPS location data to match would-be customers to her client’s strengths, thereby best positioning her clients for success. The measurable results in terms of increased foot traffic and online conversations are game-changing. Beyond her professional pursuits, Wardell is a proud mother of two outstanding young men, balancing her role as a dedicated businesswoman with a passion for enjoying life to the fullest and spending quality time with family and friends. Follow Barbara Wardell on Instagram.
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This episode proudly brought to you by the Center for Global Franchise Excellence at the University of Louisville College of Business.
In this episode of FranchiseU!, Dr. Kathy Gosser and Dr. Isabel Botero joined by Bonny and Marcus Shelton, who share their incredible journey as multi-generational KFC franchisees. The Sheltons recount the inspiring history of Bacon Enterprises, Inc., starting with Bonnie's father in the 1960s, through their significant contributions to the KFC community, and culminating in the successful exit from their family business. They discuss the keys to their success, including family unity, clear communication, and strong ethical values. The Sheltons also share their strategies for managing a family-owned business, the importance of transparent operating agreements, and their comprehensive approach to ensuring the well-being of their employees during the sale. This episode provides valuable insights into maintaining family harmony while achieving business success.
Time Topic
00:00 Introduction and Co-Host Welcome
00:20 Meet the Shelton Family: Multi-Generational KFC Franchisees
01:27 Bonnie's Story: The Early Days of Bacon Enterprises
04:10 A Family Business: Challenges and Triumphs
07:14 Marcus's Journey: From Childhood Memories to Business Leader
12:10 The Next Generation: Roles of the Shelton Daughters
15:27 Growth and Leadership: Expanding the Franchise
18:25 Working Together: Family Dynamics in Business
22:46 Balancing Family and Business
23:12 Leadership and Conflict Resolution
27:35 Values and Principles in Family Business
28:34 Decision to Sell the Business
31:20 Navigating the Sale Process
37:36 Celebrating and Reflecting on Success
40:03 Advice for Family Businesses
42:58 Final Thoughts and Gratitude
In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Jamie Krasnov, CEO of Apex Leadership Company, about his journey from finance to philanthropy-driven entrepreneurship. Krasnov discusses his background in private equity, his passion for franchising, and the innovative fundraising solutions provided by Apex Leadership. Apex conducts fun runs and other events at schools to raise funds significantly while teaching leadership, fitness, and wellness. Krasnov explains the franchise model, emphasizing its low entry cost and the support provided to franchisees. Apex aims to serve thousands of schools, driven by a mission to build future leaders and support underprivileged communities.
Jamie Krasnov is a dedicated business leader who currently holds the position of CEO at Apex Leadership Company. In this role, Krasnov has been instrumental in steering the company's strategy and execution to increase value to the Apex franchisees and Apex schools across the nation. His determination to elevate the company’s led to the brand seeing an outstanding 200% revenue increase since he took stepped into the role as CEO in 2021. Before his tenure at Apex, Krasnov founded Heritage Operating Partners, a private equity firm supported by other operators concentrated on fast-growing franchisors. Prior to Heritage, Krasnov served in various investing roles across private equity, public equity, and investment banking for a decade. He graduated with honors from the University of Texas. Krasnov resides in Houston, Texas, where he enjoys spending time with family and his two dogs.
In this episode of FranchiseU!, Dr. Kathy Gosser has a speaks with Erika Wasser,
co-founder and CEO of Prospr, a groundbreaking app designed to streamline communication, shift management, and culture building in multi-unit operations. They delve into the challenges of effective communication within franchises, especially with hourly team members. Wasser shares her journey from TV hosting to entrepreneurial ventures, highlighting the creation of Prospr. The discussion covers the app's features, such as scheduling, accountability measures, and an engaging bulletin system, emphasizing its significant ROI and impact on employee retention. Wasser also touches on the importance of adapting communication methods to modern needs and her vision for the future of Prospr.
Time Topic
00:00 Introduction and Episode Teaser
01:23 Meet Erica Wasser: Entrepreneurial Journey
06:00 The Birth of Prosper at Work
07:16 How Prosper at Work Enhances Communication
10:33 Innovative Features of Prosper at Work
12:42 Building a Positive Work Culture
15:47 Adapting to Modern Learning Styles
16:44 Challenges in Workforce Engagement
17:49 Customizing Prosper for Brands
18:22 Franchisor vs Franchisee Engagement
19:02 Addressing Franchisee Pain Points
22:04 The Importance of Communication and Culture
27:37 Future Innovations for Prosper
28:58 Reflections and Closing Thoughts
In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Michael Seaman,
co-founder and CEO of Swipesum, a comprehensive payment processing and merchant services consultancy delivering innovative auditing solutions to businesses nationwide. Seaman founded Swipesum in 2016 with his brother, Stephen, to serve as Chief Payments Officer for businesses nationwide, combining industry knowledge, AI and proprietary software to create a transparent payments strategy that optimizes payment processing fees. The company has been recognized by the Inc. 5000 as one of the fastest-growing privately held companies in the U.S. and by Entrepreneur as a 2024 Top Franchise Supplier. Before starting Swipesum, Seaman worked at Worldpay after graduating from Samford University where he earned a place in their Athletics Hall of Fame as a pole vaulter.
In the episode Seaman shares his early entrepreneurial experiences, including an Etsy business and niche products, and how his upbringing influenced his career. Seaman explains Swipesum's unique approach in helping businesses, particularly franchises, with merchant services and payment solutions. He delves into the company's use of AI to optimize services, their transparent pricing structures, and how they've earned top franchise supplier ratings. He also highlights the importance of human touch in customer service despite AI advancements. Seaman discusses his journey from college entrepreneur to heading a technology company specializing in payment processing solutions. The episode concludes with a look at the future of Swipesum and reflections on Michael’s professional journey and insights into the franchise industry.
In this episode of FranchiseU!, Dr. Kathy Gosser speaks with
Will Cantrell, a seasoned employment and franchise attorney, regarding the intricacies of franchise law.
Cantrell, Founding Partner of Cantrell Schuette, P.A. is a nationally recognized leading attorney in handling complex disputes, litigation, and trials. Apart from his background in general commercial litigation, he specializes the areas of employment law, partnership and shareholder law, and franchisee/dealership law.
Cantrell is a graduate of FSU College of Law (J.D., magna cum laude, 2008), where he was selected for the Order of the Coif, graduating in the top five percent of his law class. He also received a master’s degree in international economics from FSU (M.A., cum laude, 2005)
After law school, Cantrell obtained a coveted judicial clerkship with the Honorable Hugh Lawson, United States District Court Judge for the Middle District of Georgia.
Gosser and Cantrell discuss due diligence for potential franchisees, emphasizing the importance of consulting existing franchisees and being cautious of sales pitches. He highlights key elements of the Franchise Disclosure Document (FDD) to review, including financial disclosures and the experience of those running the franchise. Additionally, Cantrell touches on the implications of joint employer rule changes by the NLRB and how proposed alterations could affect the franchise model. He advises new franchisees on negotiating franchise agreements and underscores the need for legal support when entering a franchise agreement. Cantrell also reflects on his career, expressing pride in building a successful law firm specializing in employment and franchise law.
In this episode of FranchiseU!, Dr. Kathy Gosser and Co-Host with Dr. Isabel Botero speaks with Aaron Engler, President of Border Foods, a large family-owned Taco Bell franchisee, and Mollie Sommer, Community Engagement and Outreach Specialist. Engler and Sommer share their backgrounds, professional journeys, and the roles they have undertaken in the family business which operates over 250 Taco Bell restaurants with 7,000 employees. Sommer details her transition from various positions in Chicago to a year-long stint at a Taco Bell restaurant, eventually moving into community engagement. Engler discusses his expansive journey from failing out of college twice to taking on multiple roles within Border Foods to eventually leading it for nearly 20 years. They explore the entrepreneurial spirit, governance, and family dynamics that define Border Foods. The discussion highlights key values like family, teamwork, and accountability, and emphasizes the importance of communication in family businesses. They also discuss initiatives such as a unique two-story drive-thru Taco Bell named 'Defy' and their generous community outreach efforts.
In this episode of FranchiseU!, Dr. Kathy Gosser speaks with Kenny Rose the Founder and CEO of FranShares. After Rose shares his experience on the TV game show, The Price Is Right, Gosser and Rose discuss how franchises represent amazing investment opportunities and uniquely benefit investors, operators, and local communities.
FranShares is an innovative investment platform democratizing access to franchise ownership. With over a decade of experience in finance and franchising, Rose has worked with over 600 franchise brands across 100+ industries. As a Certified Franchise Executive (CFE) with the International Franchise Association (IFA), Rose is recognized for his expertise in franchise evaluation and deploying capital to maximize returns and operational efficiency.
Rose began his career at Merrill Lynch after earning a degree in Financial Services from San Diego State University. While there, he acquired his FINRA Series 7 and Series 66 licenses and specialized in wealth management for high-net-worth individuals. His passion for entrepreneurship led him to join the world’s largest franchise brokerage, where he guided aspiring franchise owners through the evaluation and acquisition process. He later founded Semfia, a brokerage focused on income-generating, manager-run franchises.
Under Rose’s leadership, FranShares bridges the gap between investors and the franchise economy, fostering wealth creation through fractional franchise investments. His insights on franchising have been featured in Forbes, Business Insider, ABC, The Hustle, American Express, and the Amazon-featured book, “More Than Just French Fries.” His work has reached over 300 million people worldwide.
In this episode of FranchiseU!, Kathy speaks with Onyi Odunukwe. The discuss Odunukwe’s unique journey from studying nursing to becoming a successful entrepreneur in the tanning salon industry as CEO of Glo Tanning.
Despite initial family disapproval and an industry marred by bad press, Odunukwe’s perseverance led him to build over 100 salons that offer a range of services beyond tanning, including red light therapy. Odunukwe’s emphasizes the importance of technology in running Glow Salons efficiently, the need for franchisees to become or provide committed operators, and his own innovative business model leveraging real estate. Odunukwe also discusses the challenges of staffing and the 'Own Your Future' program, which helps employees become store owners. The episode sheds light on the significance of relationships in franchising and maintaining high standards and low costs for services.
In this episode of FranchiseU!, Kathy discusses the critical role of family-owned businesses in the global economy with Dr. Isabel Botero, an expert in family business and a professor at the University of Louisville. Dr. Botero shares her insights on the unique challenges and opportunities faced by family-owned franchises, emphasizing the importance of early preparation, effective communication, and strategic planning for generational transitions. The conversation covers topics including onboarding the next generation, fostering collaboration among siblings, and the impact of family dynamics on business operations. Dr. Botero also highlights the significance of involving children in the business from a young age and she provides practical advice for current business owners on how to mentor and gradually involve their successors. The episode aims to equip franchise owners with essential strategies to ensure their family business thrives across generations. If you have any questions about Family Business and Franchising, send me an email to franchisemgmt@louisville.edu.
In this episode of FranchiseU!, Kathy sits down with Shawn Brady, the HR Director of Harman Management Corporation, the first franchisee of Kentucky Fried Chicken (KFC). Brady shares his 51-year career journey, from starting as a shy 15-year-old to becoming a key figure in the corporation’s human resources and training services. He discusses the deep-rooted culture of the brand, the importance of treating employees well, and how Harman Management has maintained its values over the decades. Brady offers insights into the history of KFC, its unique franchising structure (relevant to Harman Management). He highlights the evolution of the company, its current state, and future aspirations - including its unique partnership practices and recognition programs. Brady also provides advice on understanding franchise partnerships and the importance of knowing contractual obligations. The episode emphasizes the significance of people and culture in achieving long-term success in the franchise business.
In this episode of FranchiseU!, Kathy sits down with Ryan Sawchuk, Founder of ReUp Companies. Sawchuk shares his background, from earning degrees in finance and economics to shifting his career focus from investment banking to sales, and eventually venturing into entrepreneurship. He discusses the inspiration behind starting ReUp in 2022 and franchising it by 2023. Ryan delves into his career experiences at companies like Zora, CrowdStrike, and Tessian as well as his switch to real estate, driven by a desire to address issues in the housing market. He introduces the innovative technology, BASE, that supports Reup's business model, which aims to create win-win situations for buyers and sellers through custom home renovations. The episode also covers the challenges and benefits of franchising, emphasizing the importance of trust, sales training, and local expertise.
Ryan Sawchuk’s purpose in life is creating winning situations. ReUp is a PropTech platform that creates winning situations for both buyers and sellers of residential real estate. Before ReUp, Sawchuk led North American Sales at Tessian, a Sequoia backed cyber security company sold to ProofPoint. He was Head of Global Sales Development at CrowdStrike (CRWD) where over 10% of the company reported into his line. He helped facilitate CrowdStrike's growth to the fastest company to reach a billion dollars in revenue at the time. He had his first public exit at Zuora (ZUO) having led Global Campaigns for the company helping harmonize the messaging between Sales and Marketing. Sawchuk received his Master's of Science of Finance from Johns Hopkins and his Bachelor of Arts in Economics at Rollins where he graduated Cum Laude. Sawchuk has a patent pending listed under application number 17989876.
In this episode of FranchiseU!, Kathy sits down with Aicha Bascaro, Founder of American Franchise Academy. Bascaro’s amazing career began when a Domino’s Pizza delivery driver drove by at the exact right time. After many years working in franchising nationally and internationally, she now educates others on how to manage businesses and themselves.
Bascaro is a 35+ year veteran in the franchise industry who grew through the ranks of global brands like Domino’s Pizza, Popeyes and Olive Garden. She led a global franchise brand, managed country-wide franchise organizations and even developed her own protype brand. She has worked in domestic and international operations and lived in 14 countries throughout her career supporting International Master Franchisors for legacy brands around the world.
Bascaro is the author of the Amazon best-selling books “The Franchise Fix” and “The Multi-Unit Franchise Mastery”. The books are a compilation of the business management best practices of top performing franchisees in the US and around the world as well as her personal experience running small, medium, and large organizations.
Bascaro founded the America Franchise Academy, LLC™ in 2016 after realizing the great need that many new and emerging franchise owners had. Her passion now is to protect the American Dream of business ownership through franchising and to provide easy access to the knowledge, tools and resources that are missing in the industry.
Bascaro lives in Atlanta, GA with her husband and three children.
In this episode of FranchiseU!, Kathy sits down with Gary Liskovich, Co-Founder & CEO at Harmonyze. Harmonyze is an AI-driven company that aims to enhance franchise operations through the use of cutting-edge technology.
With a strong foundation in engineering, Liskovich holds a Bachelor's and Master's degree from Rensselaer Polytechnic Institute. His early career led him through roles at Deloitte and several high-growth startups, where he developed expertise in AI and its application to solve complex problems.
Prior to founding Harmonize, Liskovich was a product manager at Evolution IQ, where he worked on AI solutions for the insurance industry, helping to simplify and expedite decision-making in a notoriously complex field. With a passion for innovative technology, he co-founded Harmonize alongside his best friend to make franchise operations more efficient by utilizing AI to process unstructured data and provide actionable insights.
Liskovich is dedicated to empowering franchise owners by reducing their administrative burdens, allowing them to focus more on strategic decision-making and building relationships within their networks. His approach emphasizes a human-centric technology that adapts to users' needs, making the franchise system more dynamic and responsive.
In this episode of FranchiseU!, Kathy sits down with Samantha Gorman, Franchisee with Fitness Premier Clubs. Samantha’s personal and professional history offers inspiration and insight for those interested in making money with a franchise while not abandoning personal strengths and aspirations.
Samantha Gorman has always believed that it is our birthright to live a healthy, happy and fulfilling life. It has been her purpose to educate and empower clients to transform their health, life and spirit for the better. With a deep love for all things health and wellness related, Gorman was searching for a career that would allow her the opportunity to transform lives using her extensive knowledge of holistic health. Gorman’s journey with Fitness Premier began early at the age of 21 years old when she began her career as a part-time Personal Trainer. This role was the key that unlocked the door to a long-term opportunity to lead others down a healthier path. Through years of hard work and experience, she was able to gain the professional experience in the fitness industry needed to become a Franchisee. Over the course of her 10-year career in the industry, she has been honored to serve many clients on their journey towards better health. She is proud to be a franchisee of a company with a brand that represents more than just a tagline. At Fitness Premier, membership means more and we’re going to help you live a life that you never thought was possible.
In this episode of FranchiseU!, Kathy sits down with Mike Esposito, Founder of Franchise Equity Partners. Listen and learn why franchisees are good investments!
In this episode of FranchiseU!, Kathy sits down with Stephanie Schon, MBA, PMP, CSP, President at The Bar Method.
As President of The Bar Method, Stephanie Schon leads operations and growth for the low-impact barre fitness studio chain, with approximately 80 studios in the United States and Canada. The Bar Method was acquired in 2019 by Self-Esteem Brands, which also owns Anytime Fitness, Basecamp Fitness, Waxing the City, and Stronger U. Schon leads the strategy development, builds the capabilities for profitable operations and franchisee support, and grows the brand.
Prior to joining SEB, Schon served as Chief Operations Officer at Erbert & Gerbert’s Sandwich Shop. She turned the company’s sales trajectory around in just one year; she helped lead the company through the first eight months of the pandemic, generating comparative sales and keeping stores open at better rates than the industry average.
Previously, Schon built an incredible franchise operational wheelhouse and deep business strategy experience at Buffalo Wild Wings, Digineer and IBM.
In this episode of FranchiseU!, Kathy sits down with Heather McLeod, MBA, CFE, Chief Growth Officer at Authority Brands. McLeod oversees the key growth drivers for the premier home service franchisor in North America. She is also a franchisee with Woofie's Pet Sitters, Dog Walkers & Mobile Pet Groomers. This special episode offers you sage wisdom from both a franchisor’s and franchisee’s perspective.
Heather McLeod’s focus at Authority Brands is on increasing same-store sales for existing franchisees and expanding the network with new locations across the US and Canada. With a proven track record, McLeod excels as a change agent, revitalizing programs, systems, and processes. She is skilled in building collaborative, high-performing teams and has a strong background in creating scalable marketing systems to support ongoing franchise growth. McLeod holds an MBA in Marketing and a BBA in Entertainment Marketing and Management, and actively contributes to community organizations such as the Boys and Girls Clubs of Metro Baltimore and the Women’s Franchise Network. Her specialties include lead generation, digital marketing strategy, branding, cross-functional team management, and franchisee relationship building.
In this episode of FranchiseU!, Kathy sits down with Alicia Miller, Author of Big Money in Franchising: Scaling Your Enterprise in the Era of Private Equity. The marriage of private equity and franchising may be a mystery to you, but one thing is certain. The influx of Private Equity capital in franchising has accelerated the growth of many franchisors and multi-unit franchisees. Make sure to listen as Miller provides valuable insights into the impact that Private Equity has made on the franchise model.
In this episode of FranchiseU!, Kathy sits down with Dennis Weese, Chairman of the Board of West Point Optical. During their lively conversation they discuss Weese's career journey (which emphasizes the importance of collaborative relationships between franchisors and franchisees), the support and training provided by Pearl Vision, as well as West Point Optical's infrastructure and plans for growth. Weese offers valuable advice that stresses the significance of collaboration and active listening in the journey towards success.
In this episode of FranchiseU!, Kathy sits down with Del Salinas, Director of Franchise Development at the Caring Senior Service. Kathy and Del discuss the unique principles that make up Caring Senior Service and specifically talk about how they use AI to improve their customer service.
Salinas is responsible for expanding the Caring brand into new territories. Salinas was recruited to work with Caring from his previous roles in restaurant and service leadership that spanned over 20 years working with large companies implementing new systems to grow staff and profitability. Salinas stays active with his family of 6 boys with his wife Melissa.
In this episode of FranchiseU!, Kathy sits down with Doug Smith, Senior Vice-President of Franchise Development at BELFOR Franchise Group.
In this episode of FranchiseU!, Kathy sits down with Doug Smith, Senior Vice-President of Franchise Development at BELFOR Franchise Group.
During the interview Smith stresses the importance of setting realistic expectations and the dedication needed for success. Smith also shares the evolution of BELFOR to their current 14 home service brands.
Doug Smith became the SVP of Franchise Development for the BELFOR Franchise Group in July of 2019 after BELFOR Franchise Group acquired Harris Research, Inc. (A family of home-service franchise brands that included Chem-Dry Carpet & Upholstery Cleaning, N-Hance Wood Refinishing and Delta Restoration Services).
Smith joined the Harris Research family back in June of 2015, as the Senior Vice President of Franchise Development. In his role, he managed a team that was directly responsible for all Franchise Development, including the territory expansion of existing franchisees. In his role, he was also responsible for all lead generation, associated marketing and brand awareness. Smith came to HRI most recently from the Affinion Group, where he was Senior Vice President of Business Development in their Financial Services division. Smith is a graduate of Rochester Institute of Technology, (R.I.T.), in their Hospitality Management program. He started his career with Perk Development Corporation, who at the time was the largest franchisee of Perkins Family Restaurants, as well as both Chilis and Bobby Rubinos locations throughout New York and Pennsylvania. He and his wife got tired of the long winters and relocated to Atlanta, GA where he went to work for The Cheesecake Factory Corporation. After successfully managing their highest performing location, he then left to become a District Sales Manager for Edward Don and Company, working closely with several corporate, independent and franchise restaurant operations throughout the Southeast. Smith resides in Brentwood, TN, with his wife Michele, their two children, and their two mischievous dogs. Doug can usually be found coaching on the baseball fields or camping with the Scouts as an assistant Scout Leader.
In this episode of FranchiseU!, Kathy sits down with Randy Shacka, President of Two Men and a Truck. Shacka shares the companies history from a one-location small business, to being a franchisor, to being acquired by an internationally-known company. Shacka specifically discusses Two Men and a Truck’s corporate values which has remained the same through all stages of their development.
In this episode of FranchiseU!, Kathy sits down with Pete First, Chief Development Officer with BrightStar Care. First discusses the business of In-home and Facility Personal Care. Then, First shares how well franchising serves this industry and how offering complimentary brands provide amazing opportunities to franchisees.
First joined BrightStar Care in 2018 as the Vice President of Franchise Development and has served as the Chief Development Officer since 2022. In his current role, he is responsible for recruiting new franchise owners for all three brands under the BrightStar Group Holdings umbrella: BrightStar Care, BrightStar Senior Living®, and BrightStar® Care Homes™ and lead operations for start-up brands, BrightStar Senior Living, and BrightStar Care Homes. Prior to his time at BrightStar Care, he spent 14 years at Winmark Corporation, the franchisor for brands such as Play It Again Sports, Once Upon A Child, Plato’s Closet, Style Encore, and Music Go Round. During his tenure at Winmark, he secured dozens of new franchise agreements annually and helped build the system to over 1,200 locations across North America.
In this special edition of FranchiseU!, Kathy welcomes back Monica Rothgery to dive deeper into her book, "Lessons from the Drive Thru."
Kathy and Monica discuss such pivotal lessons as the importance of saying yes to opportunities and creating memorable first impressions for new team members. They delve into challenges faced by modern managers, such as, navigating social media dynamics, addressing wage increases, and competing in a rapidly evolving market.
Join Dr. Kathy Gosser and Monica Rothgery for an insightful discussion on leadership, teamwork, and navigating today's workforce challenges.
In today’s episode of FranchiseU!, Kathy sits down with Brian Belmont, CEO of FYZICAL Therapy & Balance Centers. Belmont discusses the benefits of franchising services that are not traditionally organized as franchises. Belmont shares his career history, a reminder of the multiple opportunities provided by franchising a business.
In this bonus episode of FranchiseU!, Kathy speaks with Michael Gray about the recent ruling by the Federal Trade Commission that bans non-compete contracts and the potential impact on franchises and employees.
Mr. Gray serves as a Commercial Litigation attorney at Lantrop GPM. His 38 years' experience representing franchisors throughout the United States provides him a unique understanding of the new FTC rule.
In today’s episode of FranchiseU!, Kathy sits down with Jim Holthouser, CEO of GoTo Foods. Jim Holthouser shares his career history as well as his thoughts on Leadership. Here is your opportunity to learn from a true success story in the Franchise Industry.
In today’s episode of FranchiseU!, Kathy sits down with Monica Rothgery, former COO of KFC in the United States and Author. This is truly a special episode that shares an open conversation between two friends about lessons they have learned during their careers. Luckily, we are able to read about some of them in the book, Lessons From The Drive Thru.
Monica Rothgery’s Bio:
Thirty years ago, Monica was a Restaurant General Manager for a Taco Bell outside of Chicago where she struggled to understand the essence of leadership. It was a constant uphill climb. Frustrated, she couldn’t understand how to make her team care about customers, or even want to show up for work. Turnover was high and morale was low. She missed sales goals, turnover targets and of course, profit.
One very late night, after a particularly
challenging day, she sat on the floor of her dining room. As the tears of
frustration fell, she made a vow: “IF I ever get promoted out of the
restaurant, I will spend my life trying to make life easier for managers.”
Monica did get promoted and over time
discovered the secrets to achieving great results and building great teams.
Along the way she studied human behavior, organizational effectiveness,
instructional design and business strategy. She analyzed great front-line
leader behaviors to find common threads. She discovered the essentials to
becoming a great business leader and achieving results: How to…
· Embrace who you are at work
· Make your mark on the lives of others
· Figure out what is yours to do
· Become the leader that no one ever leaves.
Monica went from running one restaurant to leading 4000 restaurants as the COO of KFC in the United States. Today, Monica continues her passion to empower frontline leaders through keynotes, coaching and workshops.
In today’s episode of FranchiseU!, Kathy sits down with Gregg Majewski From Craveworthy Brands. Craveworthy Brands is an excellent representation of a platform brand. Listen to hear concrete examples of the opportunities that platform brands offer to franchisees.
In today’s episode of FranchiseU!, Kathy sits down with George Tinsley from GWTinsley Consulting. George shares valuable life lessons from his early career, how he grew his business, and his thoughtful succession plans. Make sure to get Mr. Tinsley’s books to learn more from his amazing life!
In today’s episode of FranchiseU!, Kathy sits down with Jeremy Morgan from WellBiz Brands. During the discussion they share an interesting perspective on the benefits of franchising complimentary brands. Near the end of the episode they explore how Drybar® went international.
Jeremy Morgan is the Chief Executive Officer for WellBiz Brands, Inc, the nation’s premiere franchisor of five beauty and wellness franchise brands: Drybar®, Amazing Lash Studio®, Radiant Waxing™, Elements Massage® and Fitness Together®. With nearly 900 locations, 350,000 members and $600 million of system-wide sales across the portfolio, WellBiz Brands builds profitable businesses by catering to the needs of the affluent female consumer. Morgan began his tenure at WellBiz as the as the CEO for Elements Massage, where he worked diligently to support and build relationships with over 250 Elements Massage franchise owners, a community of 4,000 massage therapists, and over 120,000 members nationally. As a result, he led Elements Massage to achieve its most successful year in performance in 2018, as measured by studio revenue, client growth and customer satisfaction. Due to his open leadership style, he was recognized with a 91% Glassdoor CEO approval rating from the Elements system. Previously, Morgan was a Senior Vice-President of Marketing and Consumer Insights for Smashburger, and the CEO of Tava Kitchen. In addition to his professional achievements, Morgan is an active member of the community and supports Colorado Succeeds Board of Advisors, The Denver Boys and Girls Club, The Denver Chamber of Commerce and Duke Alumni Committee Denver, and is a member of the Kellogg Alumni Club of Colorado. Morgan was a member of the Denver Chamber of Commerce 2015 Leadership Denver Class, was recognized by the Denver Business Journal as a member of the 2018 40 Under 40 class of leaders, and is an active member of Young Presidents’ Organization (YPO).
In today’s episode of FranchiseU!, Kathy sits down with Carl Udler from Hughes. During the conversation they cover two interesting topics. The first is about the potential uses of technology in a brick-and-mortar franchise to improve efficiency. The second is how Hughes is an excellent example of the opportunities offered to suppliers of a franchise.
Carl Udler possesses a rare blend of technology expertise combined with Certified Franchise Executive (CFE) and Certified Foodservice Technology Professional (CFTP) industry credentials and over 25 years of professional experience, 15 of which has focused on the franchise industry. As a senior director at Hughes, Udler provides valuable guidance to Franchisors and retailers on a broad range of technologies, processes, networking best practices, and cybersecurity solutions, enabling them to solve the types of concrete challenges that impact business, customers and ROI. Udler routinely evaluates market forces and shares insights based on what he sees happening in the marketplace at industry events and on social media. He is active with the International Franchise Association, International Food & Beverage Technology Association, and Conexxus. Udler’s professional experience, background and MBA contribute to the data driven approach he applies when working with enterprises to identify their needs and then match the right solution to meet those needs.
In today’s episode of FranchiseU!, Kathy sits down with Erik Helgesen and Stephen R. Preuss from PayMore Group. They grew their one store to a franchised business model with 120 planned units. Listen to how and why they chose to maximize their opportunities through the power of franchising.
In today’s episode of FranchiseU!, Kathy sits down with Bennett Maxwell from Dirty Dough Cookies. Maxwell’s stories about the founding of Dirty Dough Cookies are full of examples the opportunities that present themselves when you ‘Zig’ rather than ‘Zag’. From when he chose to buy the business to when he chose to buy billboards, you can learn from him. With his many accomplishments, make sure to listen to the end to hear what makes him the most proud.
An experienced salesman, Bennett Maxwell has been making use of this skill since his days of selling candy bars in elementary school. Sharing his sales and business expertise, Maxwell is a member of the Forbes Business Council and Apex Executives. He’s also traded in his elementary school candy bar business for something slightly bigger — Maxwell is currently lowering business barriers and raising mental health awareness through his cookie-selling franchise, Dirty Dough. He stands for authenticity and self acceptance, encouraging others to come as they are. You might even say that from a business perspective, He is one tough cookie.
In today’s episode of FranchiseU!, Kathy sits down with Brave Williams from Workout Anytime. Williams shares her amazing background that lead her to her ambitious plans with Workout Anytime. This enjoyable episode will provide insights and excitement about what is going on in the franchising world. Enjoy!
Born in Baltimore, Maryland, Williams defies expectations as she transitions from music to the fitness industry. Her journey has always been guided by her passion to inspire and uplift others. From signing her first record deal and opening for Beyonce to landing leading roles in Netflix's Love Dot Com and BET's The Christmas Lottery, Williams consistently challenges conventions to embody what it means to Be Brave. Even before franchising, Williams had a strong foothold in the fitness world. With her small business, Brave Williams Fitness Club, she transformed over 1,000 clients and served as the lead bootcamp trainer for the nonprofits of Steve and Marjorie Harvey. However, her desire to amplify her mission led her to the world of franchising. Williams's search for a brand that resonated with her vision ended with a chance encounter with Workout Anytime. The brand's supportive, family-like environment and robust business model impressed her, solidifying her decision to embark on a new adventure. As a young black woman in a male-dominated field, Williams has faced underestimation, but it hasn't hindered her ambitions. She is slated to open 23 Workout Anytime locations, seeing them as more than fitness centers. Williams envisions them as transformative spaces where physical, mental, and spiritual growth intersect. Her goal is to create an environment filled with hope and positive energy, enabling individuals to evolve in all aspects of their lives. Williams takes pride in executing her own dream, whether it's being on stage with a microphone, in front of a camera, or building a gym that inspires people to live stronger, healthier lives. It all stems from her powerful foundation—the desire to make people feel good.
In today’s episode of FranchiseU!, Kathy sits down with Charlie Jebran from Jebran & Abraham, PC. Jebran shares insights from both his years of owning two franchise units as well as his years as an accountant servicing franchisors and franchisees. During the interview, Jebran shares details about his new book titled, “Franchise Fortune”.
After graduating from St. Joseph’s University in Philadelphia, Jebran started his accounting career with Coopers and Lybrand, now PWC. There, he gained valuable experience working with major companies in a variety of areas. However, he was always interested in working with smaller entrepreneurial companies and left his first job to work with two smaller CPA firms to further his knowledge of closely held companies. During this time, Jebran researched many franchises by talking to franchises, attending conventions and reading books and magazines. In 2003, Jebran started his own accounting firm and along with a partner signed an agreement with Dunkin Donuts/Baskin Robbins to become a franchisee. After working through all the details and construction, the first store opened in 2005 with the second store following in 2007. As a multi-unit operator, he learned every facet of successfully running two high traffic stores while still running a growing accounting firm. The stores were subsequently sold in 2012. Having gained so much knowledge by running his two stores, Jebran began to provide advisory and tax services to operators of a variety of franchises. He currently provides a variety of services to over 100 stores in the nation.
Click below to listen to the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
In today’s episode of FranchiseU!, Kathy sits down with Turp Ricketts from Horsepower Brands. Ricketts shares the principles behind Horsepower Brands rapid sustainable growth. Ricketts’ deep wisdom and personal style allows the business knowledge and anecdotes shared to be easily applied in the real world.
In today’s episode of FranchiseU!, Kathy sits down with Mike Kulp from KBP Brands. Kulp shares the details of his business history as KBP Brands grew to become one of the largest franchisees in the world. Kulp also shares business principles embraced by KBP Brands. Principles that are both inspirational and instructional.
For more than 20 years, Kulp’s passion for creating a great place to work, a great place to eat and a great place to own has created a unique culture at KBP. Through his leadership, the company has realized exceptional growth and ensured that key employees can become equity partners, reaping the benefits of their own hard work. His vision for growth has catapulted the company from $7 million to over $1 billion in annual sales.
Today, KBP exists in more than 25 states and employs more than 15,000 employees. He serves on the KFC® U.S. National Advertising Cooperative Board of Directors and is the sole U.S. member of the Yum! Global Franchise Council. Kulp also serves as the chair of the KFC National Operations Committee, and is one of two U.S. representatives on the Brand Committee. He has long been a supporter of the Down Syndrome Guild of Greater Kansas City and is an active member of the Board. Kulp resides in Overland Park, Kan. with his wife and three children, and holds a Bachelor’s Degree in Marketing from the University of Colorado Mesa.
In today’s episode of FranchiseU!, Kathy sits down with Erin Fletter from Sticky Fingers Cooking. Fletter shares the details of how Sticky Fingers Cooking grew from her kitchen table to becoming a national franchise opportunity. Fletter’s story highlights how both vision and quality control help in building a brand.
Fletter is a serial entrepreneur and cookbook author with a 30-year history in the food and wine industry. In 2011, She founded the national children’s cooking school, Sticky Fingers Cooking, and in 2022, its fruitful and growing franchise brand. She also co-owns the renowned Barolo Grill in Denver with her dashing husband. A dedicated mom, Fletter ensures her children and others appreciate diverse foods. Sticky Fingers Cooking teaches thousands of kids weekly in various cities, covering over 125,000+ students. The classes combine fresh ingredients, global flavors, education, and delicious fun. Known for her terrible food jokes, Fetter's passion for food brings people together, one groan-inducing pun at a time.
In today’s episode of FranchiseU!, Kathy sits down with Rocco Fiorentino from Benetrends Financial. Fiorentino shares Benetrends unique funding model for Entrepreneurs (specifically those seeking franchises). Listen to the end to find out about the least expensive way to access business capital.
With an accomplished three-decade career in franchising, Rocco Fiorentino, CFE, stands as a leader and influencer. Fiorentino’s roles span prominent organizations like The Multi-Unit Franchise Conference, Atlantic University's Titus Center for Franchising, and Locate AI. Rocco's insights fuel growth and innovation, backed by a Master’s in Management and a Certified Franchise Executive (CFE) designation. Fiorentino’s strategic contributions to IFA, as a Board member and Committee Chair, guide the industry. As a speaker, author, and expert, Fiorentino's theoretical foundation, real-world experience, and CFE credentials distinguish him. Fiorentino’s legacy shapes franchising’s future and inspires the next generation of professionals.
Go to https://business.louisville.edu/learnmore/franchiseu/ to learn more!!!
In today’s episode of FranchiseU!, Kathy sits down with Gigi Schweikert from Lightbridge Academy. Schweikert shares details from her amazing career that have impacted how she, as CEO, leads this unique childcare franchise and ensures the satisfaction of Lightbridge Academy’s many customers.
Ms. Gigi Schweikert is an international thought leader in early childhood education and supervision. With 35 years of experience and 18 published books, in three languages, she has appeared on CBS, NBC, Fox, and the Wall Street Journal Lunch Hour News. Schweikert has been quoted in The New Times, Entrepreneur, and Forbes. Schweikert has spoken in all but eleven of our 50 states and internationally in Malaysia, New Zealand, and China, for her largest audience of 5000 at their preschool association. Schweikert was the former Director of the United Nations Child Care Centre. She developed and managed on-site employer-sponsored child care programs for Fortune 500 companies including, Johnson & Johnson, Bank of America, and SC Johnson Wax. Schweikert was the host of the TV show, “Today’s Family,” but her greatest accomplishment is being the mother of her four children.
In today’s episode of FranchiseU!, Kathy sits down with Trevor Rappleye from Franchise Filming. Rappleye shares how important video can be to franchisors trying to tell their stories and shares a special technique that make Franchise Filming’s work so impactful.
Trevor Rappleyeis the founder and CEO of Franchise Filming, a leading, full-service video production provider.
Background and History
Trevor is a serial entrepreneur and master storyteller in the video and broadcast medium. Since founding Franchise Filming in 2019, he’s experienced an astonishing 3,200% growth, onboarding a roster of enviable franchising industry clients. Examples include parent companies such as Propelled Brands, United Franchise Group, and Neighborly, supplier-based organizations such as Franconnect and VTECH, and A-list consumer franchise brands including FASTSIGNS and Batteries Plus. He credits the organization’s success to the development of a disruptive VIP National Subscription Model. Clients can sign up for the company’s turnkey video production services and receive high quality, fully edited videos in just 5-10 business days. Clients are not required to commit internal resources, scripts, and are never charged for U.S.-based travel and logistics.
Areas of Expertise
Trevor Rappleye can provide expert level insight and information in the following subject areas:
• Franchising Industry
• Marketing Campaigns/Content Development
• Messaging/Branding/Social Proof
• Video Production/Client Testimonials
• Client/Customer Service
In the News
Trevor Rappleye is a regular contributor to Entrepreneur Magazine and has been featured in numerous high-profile media outlets:
Entrepreneur – 4 Critical Business Lessons I’ve Learned as CEO
Authority Magazine – Meet the Disruptors: Trevor Rappleye of Franchise Filming
SHRM.com – 7 Books Your CEO is Reading
The Franchise Founders Podcast – How Trevor Rappleye Shares Franchisee Success Stories
Studio Sherpas – Why Being Unique Will Lead to More Success, With Trevor Rappleye
FranchiseWire – How to Create Impactful Franchise Development Videos
Global Franchise Magazine – Harness the Emotional Power of Video With Franchise Filming
In today’s episode of FranchiseU!, Kathy sits down with Joe Thornton from Scooter’s Coffee. Thornton shares Scooter’s Coffee unique franchise concept based on their deep, organization-wide values. Thornton further shares how Scooters Coffee uses technology and loyalty programs to build community.
Joe Robert Thornton is an experienced senior executive with more than 39 years of experience in large-scale operations, human resources, and strategic leadership.
In his current role, Joe serves as President of Scooter’s Coffee, a fast-growing coffee drive-thru business based in Omaha, Nebraska. Joe leads the day-to-day business and leads the chief officers of marketing, operations, development, and legal.
In today’s episode of FranchiseU!, Kathy sits down with Joe Thornton from Scooter’s Coffee. Thornton shares Scooter’s Coffee unique franchise concept based on their deep, organization-wide values. Thornton further shares how Scooters Coffee uses technology and loyalty programs to build community.
Joe Robert Thornton is an experienced senior executive with more than 39 years of experience in large-scale operations, human resources, and strategic leadership.
In his current role, Joe serves as President of Scooter’s Coffee, a fast-growing coffee drive-thru business based in Omaha, Nebraska. Joe leads the day-to-day business and leads the chief officers of marketing, operations, development, and legal.
In today’s episode of FranchiseU!, Kathy sits down with Damien Dwin from Lafayette Square. Dwin shares his research-based perspective on capital investment and how non-traditional investment can make Capitalism work better for every US citizen.
Damien Dwin is the Founder and Chief Executive Officer of Lafayette Square, a national investment platform. Founded in November 2020, Lafayette Square aims to create investment opportunities in overlooked places and underserved markets. Lafayette Square invests across asset classes and seeks to provide robust risk-adjusted returns to investors while positively supporting people and communities. By increasing access to economic opportunity, we can build a more inclusive American economy.
Previously, Dwin served as Co-Founder and Co-CEO of Brightwood Capital Advisors from its founding in 2010 to October 2020.
Dwin began his career as a trader with Goldman Sachs, New York & London, there earning the Michael P. Mortara Award for Innovation. He then further developed his investment expertise working for Credit Suisse, where he was the Co-Founder and Head of the North American Special Opportunities business until 2010. At Credit Suisse, Dwin also served on the Vice President Selection Committee and led the Fixed Income Division Credit Training Program.
Dwin is an active thought leader on mass incarceration, economic inclusion, racial justice and representation, and the use of purpose and profit for good. He has written for Entrepreneur and Inc.com.
A committed philanthropist, Dwin currently serves as Chair of the Board of Trustees for Vera Institute of Justice. He also serves on the non-profit boards of Children’s Hospital of Philadelphia, Studio Museum in Harlem, National Trust for Historic Preservation, Woodberry Forest School, and Boys’ Club of New York.
Dwin received a B.S./B.A. from Georgetown University where he later served two terms on the Board of Regents.
In today’s episode of FranchiseU!, Kathy sits down with Tara Riley from Fresh Coat Painters. Riley shares how having a specific niche and a proven method for acquiring new customers make for a replicable, reliable process to see success in business.
With over 35 years of executive management and operations experience in franchising, Riley’s greatest success lies in creating profitable growth for franchise owners. Taking over as President of Fresh Coat in 2014, Riley has helped to triple franchise average unit volume and nearly quadruple total revenues in just under eight years. Prior to her experience with Fresh Coat, Riley lead teams in a variety of business models including home improvement, personal services, and restaurants. Riley’s broad experience working within global franchise icons such as McDonald’s as well as in much younger high-growth brands, including Sport Clips, NHance Wood Renewal and Comfort Keepers has provided her with an arsenal of creative ideas for growth and scaling.
As an experienced business owner, Riley understands the challenges and fears new business owners face and has a passion for helping franchisees push through to success. This experience is instrumental in leading Fresh Coat on a continued path of growth and quest to be the largest painting brand in the world.
Riley has a B.B.A in Management from Texas A&M University, an M.B.A. in Finance from Kennesaw State University (Georgia) and is a Certified Franchise Executive. In her free time, Riley volunteers with St Vincent de Paul and loves cooking, golfing, and touring back roads on her motorcycle with her best friend and companion, Steve.
In today’s episode of FranchiseU!, Kathy sits down with Dom Rubino from Profit Tool Belt Podcast. Rubino shares amazing tips and tricks from his experience as a franchisee, franchisor, business coach, and successful podcaster.
Rubino is a serial entrepreneur and business coach specializing in the construction and trades business. He has built and sold multiple companies, including 2 multi-million and international companies. He was also the previous Global Master Franchisor for a professional services brand. When he purchased that company, it had six units when it was sold it had 237 globally.
In today’s episode of FranchiseU!, Kathy sits down with Eli Bensignor from Lathrop GPM. Bensignor responses to questions about the different aspects of franchise law that impact both franchisor and franchisee operations.
Bensignor dedicates his practice to franchise, distribution, and licensing matters. He counsels emerging and seasoned franchisors across the U.S. on day-to-day matters, including analyzing and drafting agreements and commercial contracts, advising on regulatory compliance, and filing registrations. Bensignor also represents buyers and sellers in mergers and acquisitions of franchise systems and multi-unit franchisees, including private equity backed deals.
Click below to listen to the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
In today’s episode of FranchiseU!, Kathy sits down with Morgan Merrill and Sarah Shanks with SRS Real Estate Partners. Merrill and Shanks talk about options that franchisees can leverage to create capitol to expand their businesses.
Merrill is a licensed CPA, a KY real estate broker and an University of Louisville College of Business graduate. Merrill currently specializes in restaurant investment sales nationwide and is a Finance Officer on the Board of Directors for Friends School of Louisville. She is mother to Alexandria and Baby Boy coming in October, 2023.
Shanks is a CPA that started her career in Tax at Deloitte. She moved to Yum! Brands' Tax Department and then to KFC specifically to work directly with franchisees. Shanks left KFC to pursue brokerage (real estate mostly) with SRS to help franchisees in a way she could not inside of the franchisor. Shanks has been with SRS for 5 years, in partnership with Morgan Merrill.
In today’s episode of FranchiseU!, Kathy sits down with Christopher Seman with Strategic Franchising. Seman’s successful career demonstrates how staying focused on a franchisee’s desires benefits everyone, regardless of brand.
Before Seman’s success leading Strategic Franchising he previously served in various senior executive positions, including President of Caring Transitions, and Vice President with Mr. Handyman International. Seman is a firm believer in franchising and the franchise model, having gained this belief through his experience as a franchise executive and by owning his own franchise. Seman owned and operated a successful Mr. Handyman franchise and knows firsthand the critical importance of having a world-class training, marketing, and operational support programs in place for franchise owners at all levels of the system.
After five years of amazing growth and success with Caring Transitions, Seman was promoted to COO/President of Strategic Franchising Systems to help spread his ideas and proven systems across all five Strategic Franchising brands.
In today’s episode of Franchise U!, Kathy sits down with Julie Canseco with Main Squeeze Juice Bar. Canseco’s career history demonstrates her passion for health. Canseco currently serves as the Chief Operating Officer for Main Squeeze Juice Co., previously serving as the Vice President of Operations and In-House Registered Dietitian-Nutritionist. Canseco brings nutrition and operations experience from her previous position of Nutritionist and Marketing/Operations Dietitian with Eat Fit Nola, a non-profit restaurant-partnership program offered by Ochsner Health System in New Orleans, LA before joining Main Squeeze Juice Co.® in August 2017. Canseco worked with Eat Fit Nola from April 2016 to August 2017 and during her tenure increased participating restaurant partners from 45 to over 150 partners, and secured over 1 million dollars in grant funding to expand Eat Fit programs throughout the state of Louisiana, in partnership with Ochsner Health System and Blue Cross Blue Shield. Prior to Eat Fit Nola, Canseco worked at East Jefferson Family Practice, as their Nutrition Program Manager from August 2014 to April 2016. Before East Jefferson Family Practice, Canseco attended Louisiana State University in Baton Rouge, LA from August 2009 to May 2013, where she obtained her Bachelor of Science in Nutritional Sciences and Dietetics. After LSU, Canseco attended the Tulane School of Public Health and Tropical Medicine’s Dietetic Internship Program in New Orleans, LA, and obtained her Registered Dietitian-Nutritionist license in August 2014.
In today’s episode of Franchise U!, Kathy sits down with Colette Bell with Ace Handyman Services. Bell’s career history demonstrates how franchising a successful business can offer amazing opportunities for both the franchisor and the franchisee. Listen and hear Bell’s success story which includes being a 24-year entrepreneur who co-founded Handyman Matters with her husband. They franchised the business in 2001 and sold to Ace Hardware in 2019.
In today’s episode of Franchise U!, Kathy sits down with Eric Maas with Complete Weddings + Events. Maas career demonstrates how franchising facilitates the creation of intergenerational wealth. Listen and hear how you can spend your entire career serving others on one of the most memorial days of their lives.
Following in the footsteps of his father, Maas has done it all at Complete. From DJ, owning his own franchise, operations director at the corporate support office, and now CEO. It’s been Maas’s vision that scaled his dad’s franchise to see the growth and success the company experiences today. Complete Weddings + Events is now in over 190 units across North America and is consistently named as one of Entrepreneur's Top 500 Franchises.
In today’s episode of Franchise U!, Kathy sits down with Scott Oaks with Scoop Soldiers. Oaks franchising career demonstrates his belief in the franchising model and its potential financial impact on a family. Listen and hear the thread that runs throughout Oaks’s entire career.
Scott Oaks is a senior level franchise development professional with over 20 years of experience working within all segments of franchising with a proven track record of success in franchise sales. Oaks has developed franchise development messaging, branding, and recruiting practices that directly impacted in positive franchise growth. Oaks is currently working as VP of Franchise Development for Scoop Soldiers, a veteran-themed pet waste removal franchise, after serving as Director of Franchise Development at FirstLight Home Care for 4 years. Oaks previously worked with several brands to help them with franchise development and lead generation strategies utilizing the 1851 platform. Oaks also served as Vice President of Franchise Development for BrightStar Care. I worked to strengthen their relationships with their broker partners, bring in new franchisees, and guide existing franchisees through the transfer process. At Wireless Zone, Oaks brought in over 80 individual franchise stores through good qualification, relationship management, and a recruiting "a good quality franchisee mindset". Oaks also led their conversion initiative of converting existing retailers into the franchise. A key asset in the growth of Wireless Zone from 250 stores to over 450 stores. Prior to Wireless Zone, Oaks was Director of Franchise Development for Handyman Connection, a home improvement franchise where he oversaw the revamping of their franchise development process, messaging, marketing, and advertising strategy. Oaks has spent the previous 5 years in sales management and marketing roles in the printing press manufacturing industry.
In today’s episode of Franchise U!, Kathy sits down with Terri Harof with Workout Anytime. Mrs. Harof shares how her passion for fitness and her business experience prepared her for her career in Franchising. Listen and hear which accomplishment gives Mrs. Harof the most pride.
Terri Harof’s mantra is, “Attitude is everything and hard work always pays off.” She is an inspiring leader with 30 years of senior level expertise in hospitality, sales & marketing and business development. As Global Director of Franchise Sales and Chief Brand Believer at Workout Anytime (workoutanytimefranchise.com), her responsibilities include driving the domestic & international growth of the great brand. She has been married to her husband, Doug, for 26 years and they have three amazing sons (Chase - Graduate / Athlete: UGA; Carson -Sophomore at GA Tech; Cole - Senior and Varsity baseball & football player at Blessed Trinity Catholic High School); 1 dog and 1 crazy cat. Their days are spent cheering on the boys, traveling, entertaining, gardening, coaching and one of her biggest passions is helping people by teaching group fitness classes, which she has done since college!
In today’s episode of Franchise U!, Kathy sits down with Blas Escarcega with Polo Campero. Mr. Escarcega shares how his work history in accounting prepared him for his career in franchising. Listen and hear what Mr. Escarcega thinks is so unique about Polo Campero.Blas Escarcega serves as the Director of Franchise Development for Pollo Campero, the world's largest Central American chicken chain. Escarcega, a Dallas-based restaurant financial executive, spent the bulk of his career guiding those in the restaurant industry to a path of profitability via performance management, strategic planning, accounting and business intelligence.
In today’s episode of Franchise U!, Kathy sits down with Brianna Keefe with Toastique. Ms. Keefe shares how her unique idea for a low-cost healthy restaurant became a true franchising opportunity. She further explains how Toastique maintains a tight-knit, close franchisor/franchisee environment.Click below to listen to the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
In today’s episode of Franchise U!, Kathy sits down with Bryan Park with Footprints Floors. Mr. Park shares how his career in franchising began by accident. He further talks about how he built his franchise into a Franchise Magazine Top 500 Company. Brian Park’s Biographical InformationUpon Mr. Park’s return to Littleton, Colorado, after serving in the U.S. Air Force, he noticed that Denver’s flooring industry lacked a higher level of customer service and sophistication. So, in 2008, he founded Footprints Floors, which today specializes in installing hardwood floors, tile floors, backsplashes and laminates. With more than 160 territories, Footprints Floors offers franchisees a robust support system, including a call center, flexible hours for work-life balance and a low cost of entry with outstanding economics.
In today’s episode of Franchise U!, Kathy sits down with University of Louisville College of Business students Caroline Thomas and Nima Agsari about their experience at the recent International Franchise Association’s 2023 Convention. Caroline Thomas is a junior at the University of Louisville majoring in Marketing and minoring in Political Science. She has previously taken MGMT 409: Franchise Human Resources & Leading Teams and is currently taking MGMT 413: Franchise Growth & Support. She is from Bardstown, KY!Nima Agsari is a current senior biology major at UofL with a minor in business management. He is also a current Real Estate Professional at Homepage Realty.
In this episode of Franchise U!, Kathy sits down with Main Line Brands CEO Chris Buitron to discuss his passion for Franchising and the unique services and businesses managed by Main Line Brands.Chris Buitron joins Main Line Brands as CEO, bringing decades of experience in various franchise industries from gasoline/convenience store franchising to Big Five consulting to home health care services marketing. His background includes Chief Marketing Officer for Senior Helpers, Vice President of Marketing for Direct Energy (Home services division) and Director of Marketing for Sunoco Inc., where he supported the company’s 4,700 franchised and company-owned retail facilities across 23 states (over $15B in annual revenues). When Chris isn’t in the office, you find him spending time with his two children and friends. He also enjoys traveling, playing sports, and watching movies.Click below to listen to the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
Jillyan Morris has been in the franchising world for over a decade. As a licensed cosmetologist and esthetician, she started out at Massage Envy and worked as an operating partner at PROSE Nails. Now venturing in the fitness world, she acts as the liaison between the franchisees and our corporate office. In her role she is responsible for supporting franchisees and helping to increase unit-level profitability and efficiency. Enjoy the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
Michael is a Senior Healthcare Franchising Executive with over 20 years of experience executing on organic and acquisition growth strategies in a Private Equity environment. Multi-disciplined leader who drives change through influence at all levels of an organization.• Experience as Chief Operating Officer and Chief Financial Officer in an international home care franchise company• 5 Years of Business Unit Leadership (strategy and full P&L responsibility)• Demonstrated success in both organic and acquisition growth strategies internationally• Extensive experience in M&A from due diligence through integration• Multi-site healthcare management
Adam is the President of HomeTeam. He has been with HomeTeam for over 15 years and has an extensive technology and marketing background. Adam is a results-oriented leader that implements the strategic vision for HomeTeam. He is committed to the growth of the company and focuses his efforts on developing new opportunities and strengthening relationships with regional and national partners.Click below to listen to the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
Michele is a marketing industry veteran with over 25 years of experience building brands and driving enterprise-wide transformational growth. With experience across health care, consumer products and retail F&B, she has demonstrated success building consumer affinity for iconic brands in the US and Asia. Throughout her career, Michele has actively sought career opportunities across a range of industries, channels and geographies. These diverse experiences have contributed to her success in driving business and brand growth.
“Whether it's business ownership, management or sports, a coach's main job is helping individuals and the team reach their full potential.“Joe Delatte has spent his entire career building and sharpening skills in business management, leadership, strategic marketing, sales, product development, process improvement and creative thinking. Along the way he has held key marketing positions for several large communications players, including Landmark and Cox Communications.He has also owned and operated a home services franchise that quickly became one of the area's highest quality and well known home services companies.Now as the President of Home Clean Heroes he gets to put it all to work coaching our franchisees and corporate team to help them each reach their full potential, and their personal dreams. Click below to listen to the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
Tim Swackhammer is a hardworking family man. Married for years and has three children - two boys and a girl. In addition to being a loving father, Tim is also a serial entrepreneur with interests in several businesses, including Mold Medics. This spirit can really be traced back to his father and his experiences in franchising. His father was able to be extremely successful with franchising, and wanted to give that ambition & accomplishment to others. Seeing how many people were trapped in homes with poor air quality, Tim dedicated himself to learning everything he could about indoor air quality and designing a remediation company focused on the people, not the property. Through franchising, Tim is working to bring these solutions to people all over the US.
Bob Moore has a wealth of experience ranting from being a single-unit franchisee to serving as a Regional Director for a franchisor for over a decade. Moore shares highlights with Dr. Kathy Gosser on this episode of Franchise U!. Bob's franchise career spans 30 years as both a franchisee and working on support staffs of franchisor. Bob started with Domino's Pizza - spending 6 years in various roles and the last 7 years as a multi-unit franchisee. Bob also was a Regional Director for ServiceMaster Clean and spent 10 years with Dunkin Brands, the parent company for Dunkin Donuts & Baskin Robbins!
Frank Toral shares his journey from being an attorney to an educational franchisor. Torel tells Dr. Kathy Gosser why he wants Neighborhood Kids to be nationwide in the near future on this episode of Franchise U!. Co-founder Frank Toral is the President and has been since our inception. Since October 2019, he has presided over our Wellington, Florida–based Neighborhood Kids Preschool, Inc. and its affiliates. Before and during the early years of Neighborhood Kids, from June 2016 through March 2020, Mr. Toral was the Pastor and Director of Promise Life Chapel, Inc., also in Wellington, Florida. Additionally, prior to founding our franchise organization, Mr. Toral was CEO of Toral Law in Davie, Florida, from October 1995 through October 2019.Click below to listen to the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
DeNita Carani shares her history with multiple businesses and unique perspective on franchising and the animal care industry with Dr. Kathy Gosser on this week's episode of Franchise U!. Ms DeNita Carani is versatile, high impact operations executive who evaluates processes, technology and operations, uncovering opportunities and creating strategies that drive optimal profitability, growth, and business success. Her passion is leading successful change. Throughout her career, she has delivered transformative strategies that turned around struggling teams and fast-tracked their success. Leveraging a strong background in both B2B and B2C businesses ranging from startups to national corporations, She worked across an organization with all stakeholders, fostering the strong alliances that enable mission success. A powerful listener and influencer, she views challenges as opportunities. She designs actionable solutions to difficult, highly complex business challenges to rapidly grow and maintain a strong competitive advantage. Ms DeNita Carani is the owner of multiple small businesses and passionate franchise leaderClick below to listen to the episode and make sure to subscribe to the podcast on Spotify, iTunes, or wherever you enjoy your favorite podcasts.
Marcus Tom shares the philosophy and practices that lead to growth at ServiceMaster Clean and Merry Maids with Dr. Kathy Gosser on this week's episode of FranchiseU!.
Amy and Josh Arnold share how they help others spread joy with Card My Yard during this week's conversation with Dr. Kathy Gosser on FranchiseU!.
Larry Hughes shares innovations developed by the 7-Eleven, Inc. as well as his own unique perspective on business leadership with Dr. Kathy Gosser on this week’s episode of FranchiseU!.Here is a short biography of Mr. Hughes:Larry Hughes is the Vice President, Corporate Human Resources and Diversity, Equity, & Inclusion at 7-Eleven, Inc. In this capacity, he is the lead human resource business partner for all functions reporting in to the Chief Financial Officer, Chief Administrative Officer, Chief Merchant, and Chief Marketing Officer, as well as responsible for leading and coordinating all enterprise diversity, equity, and inclusion initiatives. Prior to this assignment, Larry has served in many different leadership roles across the 7-Eleven enterprise. He has twice served as a Division/Zone Vice President of Operations, leading operational business units in both the Northwest and the Southwest regions of the United States, with store counts ranging from 700 to 1300 units and annual revenues reaching $2.5 billion. He has also twice served as Vice President, Training and Development, responsible for the design and delivery of all training activity and materials for all associates and 7-Eleven Franchisees, as well as organizational leadership development initiatives. He has also served 7-Eleven as the Vice President, Franchise Systems, responsible for development of franchise policies, franchise marketing and sales, and franchisee engagement platforms. He joined the company in 2009. Prior to joining 7-Eleven, Larry served in a variety of leadership assignments in the retailing and hospitality sectors. He managed a retail division for T-Mobile USA, earning the coveted “Fire in the Belly” award for the top performing division two years in a row. Prior to that, he was a Regional Manager with Bath and Body Works, where he led turnaround operations in multiple regions. Larry has also launched and led a not-for profit organization which focused on accelerating the growth of inner city-based businesses. As the Managing Director of the Initiative for a Competitive Inner City – Kansas City, he led efforts that assisted more than 30 urban core-based entities with strategy development, systems evaluations, and identification of growth capital resources. He later applied the expertise he developed working with small and diverse businesses at ChevronTexaco, where he developed strategies to support $1.1 billion in purchasing from small businesses across 24 domestic business units while coordinating their Small Business and Supplier Diversity Program.Larry earned his Doctor of Education in Human and Organizational Learning from the George Washington University and his Master of Business Administration in Strategy and Managerial/Organizational Behavior from the University of Chicago. He also earned a Master of Science in Management from Baker University in Kansas. He is a graduate of the United States Military Academy at West Point and served as a Field Artillery Officer in both active duty and reserve components. His military leadership experiences include two separate company-level command assignments. Larry’s doctoral dissertation, “Exploring the Experience of the African-American Male Worker Assigned to the African-American Male Leader” offers insight into the dyadic relationship between minority leaders and their minority associates while illustrating the need for greater racial diversity on organizational leadership teams. His 2021 book, “Challenging Goliath: Leadership Lessons from the Life of King David” explores leadership truths drawn from the life of one of the most widely known figures in the Bible.
Lauren Fernandez shares her journey from being an in-house attorney to CEO with Dr. Kathy Gosser on this episode of Franchise U!.
Lauren Fernandez is the CEO and Founder of Full Course, a restaurant development and investment firm which incubates and accelerates emerging fast casual restaurant brands. Full Course guides restaurant owners through a process of optimization, strategic growth planning and development, and supports investment for rapid expansion.
Ms. Fernandez has been both a multi-unit franchisee and investor, serving as a strategic growth partner for brands such as Chicken Salad Chick. Lauren previously served as the General Counsel for FOCUS Brands where she was instrumental in the rapid growth of the licensing and franchise programs.
Lauren holds an undergraduate degree from Stetson University, as well as a Juris Doctorate and MBA from Emory University. A Florida native, she has called Atlanta home for almost two decades.
Joe Malmuth is the Chief Franchising Officer of Batteries Plus and joins Dr. Kathy Gosser on today’s episode of Franchise U!
After more than 15 years of business experience, Malmuth began working with Batteries Plus in 2020 leading a corporate-defining project. On today’s episode Malmuth shares franchising tips and insights as well as a discussion of the benefits of the franchising model of Batteries Plus.
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Ashley Mitchell has spent her entire career in marketing and communication roles. She has held several positions in which she was responsible for creating and driving marketing strategy, overseeing the growth of business through all aspects of consumer marketing and communication, contributing to overall strategic planning as part of company leadership teams and executing high-profile events, including roles with The Walt Disney Company and child service-focused franchises. Based on her experience, she understands the importance of protecting a highly revered brand while simultaneously translating the larger brand message to a regional and local level. In her current role as SVP of Marketing at Streamline Brands, Ashley sits on the executive leadership team and oversees marketing strategy for all lines of the business (consumer, franchise development and mergers & acquisitions) for the industry's largest franchisor and operator of swim schools, operating as SafeSplash, Saf-T-Swim, Swimtastic, SwimLabs and Miller Swim School. Ashley has consistently been recognized as a leader in the franchise industry, most recently as a Top Franchise Influencer in 2022.
Learn more about Streamline Brands at https://www.streamlinebrands.com/.
Learn more about the Yum! Center for Global Franchise Excellence at https://business.louisville.edu/about/learning-at-cob/yumcgfe/.
Scott Greenberg is an international speaker, writer, and franchise performance expert who helps business owners think, lead and serve effectively. Scott is a contributing writer for Entrepreneur and Nation’s Restaurant News, and the author of the book, The Wealthy Franchisee.
Ramzi Daklouche is VP of franchise sales for Edible®, the world’s largest franchisor of stores offering fresh fruit snacks, dipped treats, and fruit arrangements with over 900 locations worldwide. Since its founding in 1999, the company has been recognized as an industry leader, ranking first in its category in Entrepreneur magazine’s annual “Franchise 500,” Entrepreneur’s Top 40 of “Fastest Growing Franchises,” and “America’s Top Global Franchises” as well as being included among the “Inc. 5000” list of the fastest growing privately-held companies. Previously Ramzi serving as Chief Growth Officer at Pieology Pizzeria, Ramzi has a wide-ranging background in growing brands and territories both domestically and globally.
A global marketer for iconic brands such as Dove, KFC, and Taco Bell, Greg Creed is the founder of Creed UnCo and co-author of R.E.D. Marketing. Most recently, he retired as the CEO of Yum brands following his success as the COO of Yum and the President and CEO of Taco Bell. Known for his culture-driven leadership and collaborative style with franchisees, partners, and team members to bring the best out of brands and people.
On today’s episode, we speak with Wild Birds Unlimited Chief Development Officer-EVP of Franchising, Paul Pickett. His career with Wild Birds Unlimited (WBU)has perfectly combined his love of birds, nature, and people. Paul joined the WBU team as the first full-time employee in 1989, shortly after graduating with his Master’s Degree in Biology/Ornithology from the University of North Dakota. He has over 30 years of experience in working with potential franchisees as they join the WBU team and manages all of the real estate and legal responsibilities for the WBU system. Paul is a frequent speaker at franchising conferences and sits on the IFA’s Franchise Relations Committee, Convention Committee, and Franchisor Forum. Additionally, Paul is one of the co-founders of the IFA Pride Council. One of the highlights of his career was chairing the 2018 Franchise Update Leadership and Development conference. In 2020, Paul was honored to receive the IFA Women’s Franchise Committee Crystal Compass Award for his significant contributions to leadership within the franchise community.
In today's FranchiseU! Kathy talks with Jackie Bondanza, CEO of Hounds Town USA — a doggie daycare franchise with 60+ locations in development across 11 states and growing. Founded in 2001 by former commanding officer of the Nassau County canine unit Michael Gould, Hounds Town USA offers fully interactive doggie daycare, overnight boarding, and full-service grooming in an adorable town made for dogs.
This week, Kathy talks social media and franchising with Entrepreneur Media's Liane Caruso. Launching her career in franchising with her marketing agency, Liane has worked in franchise marketing for over ten years. Since its acquisition, she has served on both the franchisor and agency sides, so she understands all facets of franchise marketing challenges. In 2021, Liane took on the Sr. Vice President of Franchising at Entrepreneur Media. In a significant initiative to make a bigger impact in franchising, she provides oversight to the franchise division, marketing and sales, strategic planning, and content development through all forms of media, including articles, video, television, social media, publishing, and education.
This week, Kathy talks franchising south of the border with Sergio Carvallo. He is the president of Boston´s Pizza Mexico, Canada’s number one casual dining restaurant. Since 2015 he has been responsible for developing the brand in Mexico through the franchising model, providing support to BP franchisees across the country. From business development, supply chain, marketing and operations to training, he guarantees consistency and the best customer experience to Boston’s Pizza fans. Sergio holds a Bachelor of Science in Engineering from Universidad Panamericana, a Marketing Executive Degree from ITAM, and an MBA from Georgetown University. He has more than 30 years of experience with Fortune 500 companies including Nestle and 3M. He was also responsible for providing access to highly recognized hospitality programs to Universidad Del Valle de Mexico’s students, part of the Laureate education network. His passion for the restaurant industry and people has led him to hold franchising positions at YUM! managing over 150 KFC and Pizza Hut restaurants as well as Boston’s Pizza. Sergio is married with two daughters and lives in Mexico City.
Ruth Agbaji is the CEO, founder, and Nerd-In-Chief of Code Wiz, and she knows first-hand the power of learning to code. Born in Nigeria, Ruth hacked her way into computer science by teaching herself to code. Agbaji received her Masters in Computer Science from Tufts University and worked as a software engineer for tech giants like Microsoft and Kronos. Her entrepreneurial spirit and desire to impact the kids’ lives by sparking their interest in STEM led Agbaji to quit her day job and launch Code Wiz. Her systems, processes, and curriculum make the Code Wiz model the premier learn-to-code child education franchise.
Jerry Akers is a lifetime entrepreneur, owning a wide variety of businesses in his 40 years of business experience. For the past 16 years, he and his wife have grown their Great Clips group from one salon to 36, and now with the entry of the children, plan on adding several more. Additionally, Jerry is the Regional Developer for The Joint Chiropractic for Iowa, Nebraska, and South Dakota, and a Franchisee for Eastern Iowa with 10 Clinics under development
Akers currently serves on the Great Clips MARC franchisee leadership board, the International Franchise Association’s Board of Directors and Franchisee Forum, the National Federation of Independent Business State Leadership Council, and the Iowa State Cosmetology Board.
In today's episode, Kathy sits down with Penn Station's COO, Craig Dunaway, to discuss his experiences in the franchise industry. Dunaway was president of Penn Station East Coast Subs since August 1999 and a member of the Board of Directors since September 2001, and became chief operating officer in 2022. In addition to being president of Penn Station, he had previously owned interests in Coastal Cheesesteaks, LLC and Louisville Cheesesteaks, LLC, both of which are Penn Station franchises. He served as Secretary/Treasurer of both. From January 1993 until August 1999, Mr. Dunaway was a partner at the regional accounting firm of McCauley, Nicolas & Company, LLC in Louisville, Kentucky. He served in various staff and managerial accounting positions at the firm from December 1982 through December 1992. Mr. Dunaway formerly had ownership interests in a Papa John’s® franchise that owned eleven stores, and he served as the secretary/treasurer of that Papa John’s® franchise. Mr. Dunaway received a B.S. in accounting from Indiana University in May 1983.
This week, Kathy sits down with the CEO and founder of Unleashed Brands, Michael Browning. Unleashed Brands is a platform company that houses the world’s best franchise brands to help kids Learn, Play, and Grow. Browning launched Unleashed in 2021 after noticing a void in the market for parents looking for a trusted resource for kids’ activities. The growing portfolio currently includes Urban Air Adventure Park, Snapology, The Little Gym, Premier Martial Arts, Class 101, and XP League.
On today's FranchiseU! Kathy Gosser talks to Franchise Business Review’s President and COO, Michelle Rowan, CFE. Franchise Business Review is the leading market research firm in the franchise sector specializing in franchisee satisfaction and employee engagement. In addition to her role at FBR, Michelle is also chair of the International Franchise Association Women’s Franchise Committee and a Certified Franchise Executive. Recently, Michelle joined the YUM! Center for Global Franchise Excellence Board of Advisors.
On today's episode, Kathy talks franchise and motivation with GYMGUYZ founder Josh York. GYMGUYZ is an in-home personal-training franchise providing convenient, customized, and creative workouts. Headquartered in Plainview, NY, it employs a fleet of trucks to bring state-of-the-art fitness equipment and expert coaches to their customers’ doors. Learn how Josh took this idea from a dining room table and single van to a booming franchise now serving over 1,100 cities in 22 states.
In today's episode, Kathy sits down with Stratus Building Solutions President Doug Flaig to discuss the world of franchising in the commercial cleaning industry.
Flaig started his career with 7-Eleven, where he spent seven years. He eventually moved on to leadership roles with Dunkin’ Brands, Burger King, and Wetzel’s Pretzels.
Today Kathy speaks with John Cywinski of Dine Brands and discusses his journey from advertising firm to the food industry. John Cywinski was appointed to the position of President of Applebee’s Grill & Bar in March 2017. As President, Mr. Cywinski is responsible for the overall strategic direction for all functional areas of Applebee’s.
Mr. Cywinski most recently served as Executive Vice President of Strategic Innovation and Marketing at Brinker International, parent company of Chili’s Grill & Bar and Maggiano’s Little Italy. Prior to Brinker, John was at Yum! Brands from 2010 to 2014, where he was the President of KFC’s $4.4 billion, 4,400 restaurant U.S. business. Prior to joining YUM! John spent four years as a franchisee himself, owning and operating 10 successful Dunkin’ Donuts and Sonic restaurants in Chicago which he has since sold.
Mr. Cywinski previously served as Applebee’s Chief Marketing Officer from 2001 through 2006, focusing on all facets of the Applebee’s brand including, marketing, culinary and menu strategies, and spearheaded innovative initiatives like Applebee’s Carside To Go, a five-year alliance with Weight Watchers, and the “Eatin’ Good In The Neighborhood” ad campaign. Previously, Mr. Cywinski served as Vice-President of U.S. Brand Strategy for McDonald’s Corporation, President of Buena Vista Pictures Marketing for The Walt Disney Company, and Vice-President U.S. Marketing for Burger King Corporation. Mr. Cywinski started his career with Leo Burnett Advertising in Chicago.
Mr. Cywinski is a graduate of the University of Notre Dame.
Today on Franchise U! Kathy sits down with Patricia Perry. She is a veteran in the franchising, food service, retail, and hospitality industries. She serves as Vice President of Development for Edible Brands and is responsible for increasing the global market share for the franchise brands. She oversees global franchise development, real estate, new store design, construction, licensing, and consumer packaged goods and business gifting. Since early 2019, the brand has experienced tremendous growth signing more than 300 franchise agreements under her leadership. In addition, a licensing category was launched with the introduction of Edible Music™ and Edible Cheesecake Bites.
Prior to Edible, Patricia founded regional foodservice concepts and held leadership roles for several well-known franchise brands. She’s also been elected and appointed to serve on the board of a number of organizations.
Patricia attended Spelman College, where she received a BS in Mathematics and a BA in Spanish. In addition, she completed her MBA, and is a Certified Franchise Executive.
This week on FranchiseU!, Rob Weddle joins Kathy to discuss his entrepreneurial journey. Rob Weedle is the CEO of Authority Brands. He began his career in franchising in 2002 as a franchisee of The Cleaning Authority. In 2005, Rob joined the franchisor as an Operations Representative and rose through the organization as VP of Operations, COO, and eventually became the CEO in 2014. He remains today a multi-unit franchisee of The Cleaning Authority.
Rob leads the executive team at Authority Brands in the company’s evolution as the leading multi-brand services franchisor. He also provides the operational guidance for the management of Authority Brands’ seven portfolio brands. Since 2014, Rob has led the company through nine brand acquisitions, has overseen substantial gains in unit counts, system sales, and earnings growth, and has taken the company through a successful exit from ownership by PNC Riverarch Capital and subsequent investment by Apax Partners.
This week, Kathy sits down with Aylwin Lewis. Mr. Lewis served as Chairman, Chief Executive Officer, and President of Potbelly Corporation, a franchisor of quick-service restaurants, from June 2008 until his retirement in November 2017. From September 2005 to February 2008, Mr. Lewis was President and Chief Executive Officer of Sears Holdings Corporation, a nationwide retailer. Prior to that, Mr. Lewis had been President and Chief Executive Officer of KMart since October 2004. Mr. Lewis was Chief Multi-Branding and Operating Officer of YUM! Brands, Inc. from 2003 until October 2004, Chief Operating Officer of YUM! Brands from 2000 until 2003 and Chief Operating Officer of Pizza Hut from 1996 to 1997.
After retiring in 2017, Aylwin and his wife of 35 years, Noveline, moved back to the Houston area in August 2018. He is enjoying his retirement by pursuing interests in movies, sports, working out, traveling, and learning.
In today's episode, Kathy sits down with Jody Luihn to discuss his experiences as a YUM! Brands franchisee. Jody started as a restaurant manager in the Luihn family business in 1983 and remains in the business as a partner, president, and CEO after the recapitalization into LVE Partners in 2019. He has been the FRANMAC President for Taco Bell for three terms and serves on numerous YUM! Brand committees. Jody is consistently recognized by YUM! Brands for his contributions to the franchise system. He is a 2005 recipient of the Glen Bell Award and a recipient of the “The Think Outside The Bun” award.
On this week’s FranchiseU! Kathy talks with Sophia Swemba, VP and franchise advocate for Marriott. A graduate in finance from Virginia Polytechnic Institute and State University, Sophia has held numerous positions in finance with Marriott. She began her career with Marriott in late 2007, working in the field as an assistant controller. Over ten years, she served in various financial leadership roles in various brands and operations at the property level. Sophia also serves as a board member for the Yum! Center for Global Franchise Excellence.
Kathy talks about investment management with Exaltare Capital Partners CEO Omar Simmons in today's episode. He shares his experiences with franchise partners, including a tenure as CEO of ECP Planet Fitness.
On this week's FranchiseU! Kathy talks with Signarama franchisee Maggie Payette Harlow. Learn how she translated her experience running the family car dealership into a successful enterprise. Maggie also discusses her commitment to community service in Louisville, including her work with the National Association of Women Business Owners, the Happy Birthday Park, and Metro United Way.
In today's episode, Kathy sits down with Biscuit Belly's Director of Franchise Development, Lauren Coulter, to discuss her and her husband Chad's entrepreneurial journey. From their start with Louisville's first "paint and sip" business to Biscuit Belly, learn about their path to the world of fast-casual franchise development.
This week Kathy meets with FranNet CEO Jania Bailey and her journey in franchise development.
This week Kathy talks the power of education with Gene and Yolanda Camarena. Learn how higher education played a transformative role in the Camarena's lives as it fueled their entrepreneurial endeavors which include banking, real estate, and franchises like Marriott and Pizza Hut. Both have advanced degrees from Harvard University and are active in generously supporting Hispanic students in their educational pursuits. The Camarenas were recently inducted into the Wichita Business Hall of Fame for all they have done to help the community and students.
Kathy is joined this week by Luis Veras, president of ITL Management, Inc. and a Pizza Hut franchisee. Listen to Luis's journey from the corporate world to becoming a successful entrepreneur.
This week, Matt Haller and Rikki Amos join Kathy to discuss the International Franchise Association(IFA). As the world's largest membership organization for franchisors, franchisees and franchise suppliers, the IFA provides events, advocacy, education, and growth opportunities to the franchise community.
In this episode, Kathy talks with Artie Starrs, the CEO of Topgolf Entertainment Group, to discuss their unique franchising strategy and the culture that drives their business model.
In our inaugural episode, Kathy sits down with President and Global COO of Taco Bell, Mike Grams, to discuss his career in the industry as well as the challenges facing franchisees.
FranchiseU! is a bi-weekly podcast produced to provide education and inspiration to those in, or considering careers within, franchising. This podcast is produced by the Yum! Center for Global Franchise Excellence at the University of Louisville. The Center’s vision is to empower communities to create and sustain generational wealth using the franchising business model.
Series host: Kathy Gosser, Executive Director, Yum! Center for Global Franchise Excellence