CXellent: The Miuros Podcast: Recent Episodes
Harry Maxwell
Giving customer service and support professionals new insights into how industry leaders solve their problems. For enquiries, please contact info@getmiuros.com.
Episode 3: The highlights from our recent webinar with Deezer, TransferWise and GetYourGuide where we discussed the results from out agent performance survey, what agents think about their performance reviews, how they could be improved - and what it means to be 'fair'.
Ex-Swapfiets leader, Peter Voor de Wind, explains multi-channel & omni-channel support - and why it doesn't necessarily make sense to be on every channel....
Episode 1: Today we are joined by Craig Stoss to discuss what CX means in a support context, using your data to maximum effect, hiring strategies, outsourced v internal support, automation and - most importantly - how to scale with your customers in mind.