Gerry Sweeney is the founder, CEO and CTO of Hornbill and has revolutionised his business by putting Customer Success at the heart of everything they do. ​ Gerry set up Hornbill in 1995 as he felt that the helpdesk market needed a new and innovative tool to enable IT service management success. Today, more than 30,000 analysts at thousands of public and private sector organisations use Hornbill's service management solutions every day with the aim of helping people at work communicate and share information across business, geographical and cultural boundaries while simplifying the process of getting things at work done.