Dee Bowden is the founder of BCS solutions which helps companies with outstanding invoices recover money that was owed to them in the past. She has recovered over $13.5 Million over the past 10 years?

In this episode, Dee shares her insights into customer service best practices that make business collections an easy process. Insights she shares include:

• How Dee defines business collections?
• Why businesses tend to get nervous about asking for money
• What has customer experience got to do with business collections
• The process that Dee follows to broach the topic of business collections
• Customer service best practices that Dee recommends companies develop and follow
• How to nail your first impression and personalize the relationship
• How to check assumptions we make about customers
• Should we make customers feel like they are the center of our world
• and much much more ...