Sales process mapping: What is it and how to use it to drive growth

Robert Elliott is the founder and owner of Resilient Sales Coaching with over 30 years of sales and management experience.

In this episode, he shares his thoughts and perspectives on sales process mapping, why it is critical to a business, and how you can use it to drive business growth. Insights he shares include:

• The different types of sales processes in a business
• Why you need to engage in sales process mapping
• How to do sales process mapping
• How to track measure and manage the process
• Common mistakes to avoid when doing sales process mapping
• Why gaining feedback is all about the customer journey
• How to train yourself to be empathetic
• and much much more...