What breaks when a franchise scales too quickly, and how can it be fixed? In this eye-opening episode, Erik Van Horn talks with Steven (Steve) Welch, co-founder of Restore Hyper Wellness, about the hidden challenges of rapid franchise growth. Steve reveals the critical missteps as Restore expanded too fast, including leadership gaps, missing operational systems, and a lack of a clear sales process. He then shares how the company is actively course-correcting by rebuilding its infrastructure, strengthening its leadership team, and listening closely to franchisees through its Franchise Advisory Council (FAC). This episode is a must-listen for franchisors and franchisees who want to scale responsibly without sacrificing long-term success.
โWhen I stepped into the role, I was hoping there would be a silver bullet. Thereโs no silver bullet. It was a lot of little things that had to change that added up to a lot." ~ Steven Welch
In This Episode:
How Steve got into entrepreneurship
Pitfalls of growing too fast
Staying motivated after a big exit
Building a team with scale experience
Why franchisee due diligence matters
How to raise outside capital
Business valuation and convertible notes
How the FAC drives better decisions
Overhauling the sales process for growth
Restore's roadmap for consistent success
Standardizing systems to sustain growth
Advice for people who want to get into franchising
Resources:
๐ Consult with Erik - https://form.jotform.com/222685728939070
๐ Want to buy a franchise? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617
๐ Want to franchise your business? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617
๐ Franchisees and franchisors find proven tactics and strategies to scale YOUR businesses - https://scalablefranchise.com/
Connect with Steven Welch:
๐ Website - https://www.restore.com/
๐ผ LinkedIn - https://www.linkedin.com/in/livefreeordie/
Connect with Erik Van Horn:
๐ Website - https://franchisesecrets.com/
๐ท Instagram - https://www.instagram.com/erikvanhorn/
๐ Facebook - https://www.facebook.com/erik.v.horn/
๐ผ LinkedIn - https://www.linkedin.com/in/evanhorn/