Performance Matters Podcast: Recent Episodes
GP Strategies Corporation
Are you ready to perform at your highest potential? In each episode, we will interview industry experts, exploring best practices and innovative insights to help you and your organization improve performance. Together we can create a world where business excellence makes possibilities achievable.
If AI is the easy part, why is transformation still so hard?That’s the question driving the grand finale of The Learning Velocity Series, the third and final episode in this three-part conversation on why learning velocity—the ability to build capabilities at the speed of business change—has become the defining competitive advantage.
Performance Matters Podcast host Michael Thiel is joined by GP Strategies’ Nic Girvan, Senior Director of Leadership and Inclusion, and Dr. Cheryl Jackson, Director of Organization Design & Change Management, to explore the human dimension of learning velocity. Where episodes 1 and 2 examined the why and the how, this conversation digs into the part that organizations underestimate the most: the leadership and change behaviors that determine whether transformation actually happens.
Nic and Cheryl unpack why AI adoption is fundamentally a behavioral shift, not a technological one. They explore why the enterprise mindset is the one tripping up even seasoned leaders right now, why fear of failure has been amplified—not created—by AI, and why “learning out loud” may be the most undervalued leadership behavior of this era.
You’ll also hear why the “messy middle” of leadership is where most transformations stall, why change readiness and resilience are competitive advantages on their own, and how visible decision-making moves teams from threat into agency.
This is the human side of learning velocity—the side that determines whether your organization actually moves at the speed of change or just talks about it.
Download the Learning Velocity™ Guide from GP Strategies for deeper insights across all three episodes in this series:
Get the full guide →
In this episodeNic GirvanDirector of Learning and Delivery, DEI at GP Strategies
An award-winning instructional designer, Nic specializes in creating innovative, impactful DEI learning experiences that drive culture change and move beyond traditional training approaches.
Dr Cheryl JacksonDirector, Org. Design and Change Management
Dr. Cheryl Jackson is an organizational development and change management leader with more than 15 years of experience helping Fortune 500 organizations drive transformational change.
Episode DetailsPodcastsMay 29, 202648 min 09 sec
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Why do so many leadership programs sound great in theory but fall apart in real moments?
In this episode of the Performance Matters Podcast, host Michael Thiel sits down with Björn Billhardt, CEO of Abilitie, and Lisa Fagan, our Vice President of Global Leadership & Inclusion, to explore what it really takes to build leadership capability at speed. The conversation dives into simulation-based leadership development, AI-enabled practice environments, psychological safety, and why repeated practice matters more than frameworks alone. From giving feedback under pressure to measuring real behavior change, the episode examines how organizations can move beyond traditional training and develop leaders who are ready for moments that matter.
Michael, Björn, and Lisa also unpack the future of leadership in the AI era, including where AI can accelerate development, where human judgment still matters most, and why learning velocity is becoming a competitive advantage for modern organizations.
Listen now to discover how organizations can build leadership readiness through practice, feedback, and real-world application.
The post Episode 169 | Slowing Down to Speed Up: The AI-Era Leadership Shift appeared first on GP Strategies.
If your business needs a new capability fast, do you have the systems to build it fast?In Episode 2 of “The Learning Velocity Series,” Performance Matters Podcast host Michael Thiel digs into the “how” behind learning velocity with two of GP Strategies’ sharpest minds: Chief Learning and Innovation Officer, Matt Donovan, and Senior Director of Consulting, Ella Richardson.
Together, they unpack what it takes to move at the speed of business—from atomic instructional design and modular, embedded learning to the two synchronized tracks every learning organization must run on: operational excellence today and transformation for tomorrow.
Matt and Ella tackle the hard questions: Why has the percentage of L&D teams seen as strategic partners dropped from 50% to just 19%? Why do organizations default to “just build something” when they feel behind? Where is AI personalization truly delivering, and where has it been overhyped?
You’ll also hear why “going slow to go fast” isn’t a contradiction, and why judgment—knowing what not to do—may be the most undervalued leadership skill in the age of AI.
Download the companion Learning Velocity™ Guide from GP Strategies for deeper insights across all three episodes.
Catch the full episode below:
The post Episode 168 | Building Learning Velocity™: From Innovation to Architecture appeared first on GP Strategies.
In a world moving at the pace of AI, can your organization build the capabilities it needs fast enough to matter?That’s the question at the heart of this first episode of The Learning Velocity Series, a three-part series on why learning velocity—the ability to build capabilities at the speed of business change—has become the defining competitive advantage.
Performance Matters Podcast host Michael Thiel sits down with GP Strategies CEO JF Vezina to set the stakes. JF unpacks why the old workforce development playbook is broken, why speed to capability is a fundamentally different game than more training, and why only 19% of L&D teams are seen as true strategic partners inside their organizations.
JF also makes a bold prediction about 2026 and what it means for every learning leader navigating continuous disruption.
Whether you’re a CLO, a CHRO, or a business leader trying to close critical skill gaps, this episode will challenge how you think about learning and what it takes to amplify your people’s potential at the speed of opportunity.
???? Download the companion Learning Velocity™ Guide from GP Strategies for deeper insights across all three episodes.
The post Episode 167 | The Learning Velocity Imperative appeared first on GP Strategies.
2025 has been a disruptive year for learning and talent, and 2026 promises even more change. In this episode of the Performance Matters podcast, host Michael Thiel sits down with Matt Donovan, GP Strategies Chief Learning and Innovation Officer, to unpack five learning trends that matter most for enterprise L&D and HR leaders.
Listen and learn how organizations build capability, integrate AI, and elevate performance so CLOs, L&D, and HR leaders can move faster, smarter, and more sustainably into 2026.
custom-quote-block_f5a24c3df35ce6edf9d5275ca7f6688e {/ Add styles that use ACF values here /}#custom-quote-block_0a8cf89f6f73a110c60bdfb13f6389ae {/ Add styles that use ACF values here /}If AI can build a marketing campaign from scratch, what’s stopping it from designing your next training program?Enterprise learning leaders are under pressure to keep pace with AI while still protecting quality, compliance, and culture. This Future Focus episode of Performance Matters asks a simple but urgent question: if AI can run complex work tasks end‑to‑end, what does that mean for how L&D designs, delivers, and measures learning?
Theodora Michaelidou, Innovation Learning Consultant from Cyprus and Paul Andrews, Learning Experience Consultant from Shrewsbury, England join the show to explore whether enterprise L&D is truly ready for AI browsers and agentic tools, and how leaders can turn them into safe, adaptive learning and performance support at scale.
Why AI Browsers Matter for Learning and WorkTraditional browsers like Chrome helped people find information; AI browsers and agentic tools are now helping them complete work. In the episode, Paul Andrews explains that newer “agentic” browsers can plan, click, and navigate on a user’s behalf—more like a digital co‑pilot than a search bar.
For L&D and HR, this shift changes how employees seek support and solve problems on the job. Instead of searching a learning portal, they can delegate tasks to an AI that reads policies, compares options, and drafts outputs in real time. If learning teams do not design for this reality, employees will still use these tools, just without appropriate guardrails.
From Static Courses to Dynamic AI‑Powered PathwaysMuch of today’s digital learning is still built around predefined paths: pick a role, follow a linear journey, complete a course. Paul describes how AI can now remix content on the fly, adjusting the experience based on what a learner gets right or wrong and what they need next.
Instead of a single branching scenario, an AI‑enabled system can draw from a library of approved assets and assemble a bespoke path in the moment. The result looks more like a modern video game that adapts to how you play than a rigid eLearning module that looks the same for everyone.
For global organizations, this also opens the door to GEO‑sensitive experiences that reflect local regulations, markets, and examples while still aligning to a common global framework. An AI layer can pull region‑specific scenarios, terminology, and compliance nuances without forcing L&D teams to rebuild every course from scratch.
AI as a Just‑In‑Time Subject Matter ExpertOne of the most common complaints from business stakeholders is that they invested heavily in training content, but their people still cannot get quick answers when they need them. Theo highlights how AI tools can turn existing content libraries into conversational, just‑in‑time support.
By feeding policies, procedures, playbooks, and learning assets into an AI browser or chatbot, organizations can let employees ask questions in natural language and receive targeted guidance grounded in their own content. Crucially, Theo stresses that this must be a human‑plus‑AI model: experts still validate outputs, monitor risk, and refine prompts and guardrails.
For regionally distributed workforces, this just‑in‑time approach can also be localized without fragmenting content. A single global knowledge base can be tuned with GEO‑specific rules so that, for example, a retail manager in North America and one in Europe each receive guidance that reflects their local environment.
NPCs, Simulations, and More Human PracticeThe episode also explores how ideas from gaming—especially non‑player characters (NPCs)—are shaping the next generation of learning simulations. Paul explains that NPCs in games already respond dynamically to a player’s behavior, and AI can bring similar responsiveness to learning.
Instead of static role‑plays where the “customer” or “leader” always reacts the same way, AI‑driven characters can respond differently based on what the learner says or does. This enables more realistic practice for leadership, coaching, customer experience, and sales, tuned to regional norms and customer expectations.
For L&D and HR, this means practice environments that can scale globally while still feeling local—for example, simulating conversations with customers in specific countries or coaching scenarios shaped by local labor practices.
Practical Steps for L&D and HR LeadersL&D and HR leaders do not need to rebuild their entire ecosystem to benefit from AI; they need targeted, high‑value use cases. The conversation suggests several practical starting points:
- Identify friction points where people “just have a question” and pilot AI browsers or chatbots that search only client‑approved content.
- Use AI as a design partner to draft scenarios, assessments, and microlearning, then refine through human review for accuracy, tone, and cultural fit.
- Layer adaptive logic onto existing content so that learners in different roles, markets, or regions receive tailored paths and examples.
- Work with HR and business sponsors to embed AI‑enabled support into performance and coaching workflows, not just standalone courses.
Offerings such as GP Strategies’ Learning Experience Design & Innovation services can help organizations experiment safely, define governance, and align AI use with measurable performance outcomes.
Key Questions to Ask About AI ReadinessThe episode ultimately reframes “Is L&D ready for AI?” into more actionable questions. Leaders can use these as a simple readiness checklist:
- Where are employees already using AI browsers or tools outside official channels?
- Which content is safe and valuable to expose through AI, and what must remain tightly controlled?
- How will human experts monitor, validate, and continuously improve AI‑generated outputs?
- What GEO‑specific considerations—regulation, culture, language—must shape AI use across regions?
By treating AI as an extension of learning and performance strategy, not a separate experiment, L&D and HR can move from anxiety to action and ensure AI is rearranging the furniture in ways that actually support capability, culture, and business results.
Enjoyed this article? Subscribe to Performance Matters on Apple Podcasts, Spotify, or your favorite platform for more Future Focus insights.
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Blended Learning 3.0: Personalized, Adaptive, ImpactfulWhat if your next learning journey wasn’t just digital or face-to-face, but smart, adaptive, and powered by AI? In this episode of Performance Matters, host Michael Thiel sits down with Patrick Billingsley, Principal Learning Consultant at GP Strategies, to explore how AI is transforming blended learning. From personalized experiences and role-play bots to learning in the flow of work, this conversation reveals the three stages of AI adoption and practical tips for L&D leaders. Tune in and learn how to design smarter, more impactful learning journeys.
Redefining Leadership in the Age of AI: Why Being Deliberately Human MattersIn an era where artificial intelligence is rapidly reshaping the workplace, leadership itself is undergoing a profound transformation. This episode of the Performance Matters Podcast dives into how leaders can thrive—not by competing with machines, but by embracing what makes them deliberately human.
The Leadership Identity ShiftIn this thought-provoking episode, Michael Thiel and Nic Gervin explore how artificial intelligence is not just transforming tasks, it’s reshaping the very identity of leadership. As AI automates what was once considered uniquely human, leaders are grappling with a dual sensation: the thrill of possibility and the discomfort of disruption.
This shift isn’t just technical, it’s deeply emotional. Leaders must now redefine their value, not in spite of AI, but because of it.
From Task Execution to Value CreationOrganizations need a powerful mindset shift: leaders must move from executing tasks to creating value. This means embracing emotional intelligence, reframing narratives, and helping teams rediscover their unique human contributions.
custom-quote-block_4452dba90c74b2c005a61ed88ea13408 {/ Add styles that use ACF values here /}The future of leadership isn’t about becoming less human. It’s about being deliberately human.Nic GirvanFive Core Human Capabilities for AI-Era LeadershipThere are five essential capabilities that elevate leadership in a data-saturated, AI-driven world:
1: Business AcumenUnderstanding how the business truly operates to contextualize AI insights beyond dashboards and reports.
2: Strategic ThinkingEnvisioning the future, anticipating trends, and crafting pathways through uncertainty with ethical foresight.
3: Enterprise MindsetThinking beyond silos and fostering collective success by recognizing the broader impact of decisions.
4: Critical & Creative ThinkingBlending logic with imagination to challenge AI assumptions and design innovative solutions.
5: Data-Driven Decision-MakingInterrogating data with human judgment, storytelling, and ethical reasoning to make meaningful choices.
Introducing the VITAL ModelThe VITAL framework helps leaders remember and apply these capabilities:
- Viewpoint: Strategic thinking to guide teams with purpose
- Input: Enterprise mindset that values collective contribution
- Tinker: Critical and creative experimentation
- Analyze: Thoughtful, data-driven decision-making
- Leverage: Business acumen to align AI with real-world dynamics
Training for the FutureGP Strategies has launched a new immersive training series based on these five capabilities. It’s designed to help leaders build these muscles in real time, whether they’re shaping strategy, leading teams, or navigating AI disruption.
Final ThoughtsThis episode is a call to action for leaders to embrace their humanity as a strategic advantage. As Nic puts it, “AI can replicate tasks, but it can’t replicate you.” Leadership in the age of AI is not about competing with machines, it’s about elevating what makes us uniquely human.
In this special episode, host Michael Thiel explores a story of navigating change at one of the world’s most iconic brands, tracing the path from resistance to readiness. We discover how organizations and individuals move through the discomfort of change to achieve transformation.
Joining us are Dr. Cheryl Jackson, Director of the Organizational Design and Change Management Practice at GP Strategies, and Rob Ulrich, Senior Manager of Training and Engagement at Gibson Guitars.
Dr. Jackson defines resistance in an organizational context as any pushback or opposition to a change in the environment. It can appear as skepticism, avoidance, or even outward defiance. Resistance is rarely just stubbornness; it usually stems from a fear of the unknown, uncertainty from a lack of trust, a sense of loss, or simply a desire to maintain the status quo. Change is uncomfortable, and people generally avoid discomfort.
Crucially, resistance shouldn’t be seen as purely negative. It’s a natural response to a perceived threat. If no resistance is heard during a change, it suggests a broken feedback loop, or that people don’t feel safe to raise concerns. Listening to concerns can actually be very informative and lead to better solutions, ultimately creating stronger advocates for the change once the resistance is addressed.
Navigating Change at an Iconic BrandRob Ulrich shares Gibson Guitars’ journey to implement “the Gibson way of building guitars,” a project focused on standardizing all ways of working. For 130 years, the company operated with a lot of tribal knowledge and social learning, which was hard to maintain when experienced employees moved on. The goal was to shift the mindset from finding new ways to get through the work to refocusing creativity on improving the standard way of doing it.
What Resistance Looked LikeResistance at Gibson, though expected, manifested as:
- Crossed arms and lack of engagement.
- The belief that the change was a temporary “exercise” that would pass.
However, as the team shared more information, employees began raising concerns and questions, which showed they were listening and starting to get involved.
Key concerns raised by team members included:
- Fear the process would be too restrictive and they wouldn’t be able to make necessary, on-the-fly adjustments (especially when working with wood, which has natural variability).
- Concern about how to capture the wide variety of Gibson models.
- Long-tenured members resisted change because they played a major role in building the Gibson legacy.
- A feeling that the change threatened their identity or ownership over their work.
Listening and Inclusion#custom-quote-block_8b0c7aa5bad0b8f26aa43b01292d7561 {/ Add styles that use ACF values here /}Change has to feel like it’s happening with people, not to them.Rob UlrichGibson used these questions and concerns to improve the development process and build better, sustainable tools. Rob states the most important thing they did was listening.
Actions taken to address resistance and move to readiness included:
- Inclusion in Development: They intentionally included more team members—both long-tenured and newer employees—in the process of developing the documentation to get their input and buy-in.
- Sustainability Measures: Implemented processes to ensure long-term adoption, such as team-led training, certification systems, and continuous improvement loops.
- The Voice Box: Created an internal suggestion box for team members to send suggestions for changes or improvements directly, keeping the employee voice at the heart of the process.
- Leadership Visibility and Communication: Leaders from the front lines to the C-suite were highly visible, engaged, and involved. They followed the guidance to “communicate early and often” and discussed the changes at town halls, sent encouraging emails, and walked the processes to hear directly from team members.
Results and TakeawaysThese techniques worked because they provided each person with what they needed to feel heard, valued, and respected. The leadership’s visibility and reinforced, authentic communication was powerful. The approach was designed to move people through the change curve from awareness to full adoption.
Evidence the change was effective:
- Team members who were initially hesitant became some of the greatest supporters.
- Leaders and team members shared excitement about the Standard Ways of Working (SWPs).
- They experienced reduced training time and better ramp-up to production speed.
- A team lead noted the standard now allows him to better advocate for his people.
- A marked increase in feedback and suggestions through the voice box.
Rob’s biggest lesson learned was that change has to feel like it’s happening with people, not to them. This was achieved through a combination of change management and internal marketing to invite participation.
Organizational Takeaways for SuccessDr. Jackson offers three key takeaways for any organization to achieve similar results:
- Seek out feedback and uncover resistance early: Get feedback during the design of the solution, not just after implementation. If you can change the design, you start with a better solution. Don’t ignore or fear resistance.
- Intentionally create space for honest, open conversations: Listen with curiosity and empathy, not frustration. Encourage champions and leaders to put themselves in others’ shoes and consider what employees might perceive they are losing.
- Teach leaders to spot and respond to resistance the right way: Develop their emotional intelligence by building trust, active listening skills, and empathy. This gives leaders the tools they need to support their teams.
Ultimately, a strong change management practice helps reduce stress on teams, making life better for employees not only at work but also at home.
Remember: Resistance isn’t a wall, it’s a signal. And it might just be your greatest ally in the journey to success.
Matt Donovan joins the show to introduce a transformative approach to instructional design which breaks learning into its smallest meaningful components, like atoms and molecules, rather than traditional course structures.
Applying Atomic Design to learning and development isn’t necessarily a new idea, but AI orchestration is now able to make it happen at scale.
Learning is no longer built as monolithic courses but as modular, recombinable assets which can be assembled dynamically by AI based on learner needs, context, and performance goals. But it must be used to foster meaningful connections and not just automate content creation.
How does this next-generation personalization work? How Where does it leave instructional designers in the process? Learn the answers to these questions and more in this future-thinking episode.
Nic Girvan joins the show to challenge the traditional approach to training budgets and advocates for investing in individual contributors. Nic explores how empowering frontline employees with development opportunities can drive performance, engagement, and long-term growth.
Learn about the concept of the corporate lattice, a modern alternative to the outdated corporate ladder, how it supports diverse career paths, deeper expertise, and how people-centered development can transform your culture and prepare your workforce for whatever comes next.
Expert guests Leah Clark and Dr. Cheryl Jackson join the show to discuss how to build a stronger, more adaptable workforce.
Join them as they dive into the essential role of resilience and well-being in today’s ever-evolving workplace. With decades of experience in leadership consulting and organizational psychology, Leah and Cheryl share practical strategies and real-world insights on how individuals and organizations can thrive—not just survive—through constant change.
Whether you’re a leader navigating transformation or an employee seeking balance, this episode offers actionable tools like the “Four Cs” of resilience—Care, Connection, Communication, and Coping—and explores how trust, culture, and leadership shape our ability to adapt. Learn why investing in well-being during steady times is the key to weathering future storms, and how organizations that prioritize people will gain a lasting competitive edge. Tune in and get inspired to build a workplace where resilience is not just a buzzword, but a way of life.
What happens when AI becomes more than just a tool—and starts acting like a teammate?In this kickoff episode of our new Future Focus series, host Michael Thiel is joined by GP Strategies’ innovation leaders Cara Halter and Theodora Michaelidou to explore how artificial intelligence is transforming the learning and development (L&D) landscape.
From boosting productivity to enabling scalable coaching and role-play simulations, this episode dives into real-world examples of AI in action—plus what’s coming next. You’ll hear how L&D teams are using AI to co-design content, streamline workflows, and even transcribe and organize sticky-note brainstorms in seconds.
In this episode:* Why AI is more than a tool—it’s a “cybernetic teammate” * How L&D teams are using AI for research, writing, and scenario design * The rise of AI-powered coaching and role-play simulations * What’s next: embedded learning, workflow integration, and AI governance
Whether you’re an L&D leader, instructional designer, or just curious about the future of work, this episode offers practical insights and a glimpse into what’s possible when AI meets talent transformation.
Listen now and subscribe to the Performance Matters Podcast to stay ahead of the curve.
What happens when personal values collide with professional responsibilities?
Jeremy Lewis, a senior inclusion trainer at GP Strategies, joins the show to explore how fundamental values can lead to conflicts in the workplace. He highlights the increasing prevalence of disputes rooted in core beliefs, driven by factors such as polarized politics, social media, and heightened awareness of societal issues.
Listen and learn how to disagree well, a concept that involves understanding and respecting differing perspectives while engaging in constructive dialogue. He introduces the seven pillars of disagreeing well, drawing from historical practices in debate and negotiation, and provides practical strategies for leaders to manage these dynamics effectively. Through real-life examples and insightful commentary, this episode offers valuable guidance on fostering an inclusive and harmonious work environment, even when values collide.
Are you ready to transform learning experiences and provide genuine performance support? In this episode of the Performance Matters podcast, host Michael Thiel welcomes learning strategists Andrew Joly and Ella Richardson to discuss a pivotal moment in technological advancements and AI: delivering true learning in the flow of work.
With AI-driven tools like super coaches and chatbots, along with emerging technologies, organizations can scale impact in the flow of work like never before. Given the current business pressures to drive change and grow rapidly, learning in the flow of work has never been more important.
Tune in to discover practical strategies for implementing learning in the flow of work and learn how to leverage technology to design performance support into your technologies and learning experiences.
Are you ready to perform at your highest potential? In this episode of the Performance Matters podcast, host Michael Thiel dives into the world of point-of-need learning with two esteemed guests, Nic Girvan and Jeff Fissel.
Discover how accessing knowledge at the moment you need it can transform your professional life. This episode explores strategies and technologies that enhance learning efficiency and flexibility. Tune in to learn how point-of-need learning can help you thrive in today’s dynamic workplace.
Listen and uncover how it can lead to increased efficiency, reduced downtime, and greater flexibility for remote workers. Learn about the role of technology, particularly generative AI, in revolutionizing how we access and utilize information. Together, Nic and Jeff emphasize the importance of balancing traditional learning methods with point-of-need strategies to optimize performance and development in the workplace.
Nic Girvan joins the show to delve into the essential topic of nurturing aspiring leaders. Listen as she discusses how to identify potential leaders, the importance of investing in their development, and the challenges they may face. Nic shares valuable insights on the qualities that set aspiring leaders apart and offers practical advice for building a strong leadership pipeline. This episode is packed with real-world examples and strategies to help organizations cultivate the next generation of leaders. Tune in for an inspiring conversation that will empower you to elevate your leadership development initiatives.
Leah Clark joins the show to delve into a study by GP Strategies which surveyed leaders and individual contributors to assess their readiness for AI integration. The findings reveal high usage and enthusiasm for AI at work, but also highlight concerns about job elimination and ethical implications. The episode emphasizes the importance of leaders fostering open communication, psychological safety, and a growth mindset to successfully navigate AI-driven transformations.
custom-quote-block_8747cbc04c1e429332f81efc7703d600 {/ Add styles that use ACF values here /}There is still some concern about job elimination. We saw that 38% of individual contributors and 42% of leaders have some worry that AI could eliminate their jobs.#custom-quote-block_fce60ed5c33a1d4175ebac3f80a82784 {/ Add styles that use ACF values here /}It’s about creating that environment of psychological safety and growth mindset, so encouraging in yourself as a leader and in others, that sense of experimentation and failure, experimentation and learning, making it okay to use AI and to admit that you’re using it.Leah Clark
custom-quote-block_3938f849dbb337aa3c152389bae32d02 {/ Add styles that use ACF values here /}EI is important in AI in part because AI can’t feel. AI can do some amazing things, and it has deficits. And one of those deficits is its inability to feel.Leah Clark#custom-quote-block_2091a3345c721950bf63ec2a65c419d4 {/ Add styles that use ACF values here /}Bots can maybe express cognitive empathy, but not emotional empathy, and this is part of the power of leadership, the leader’s ability to express emotions, to honor the emotions of others and incorporate that into the work that they do.Leah ClarkEver wondered how Artificial Intelligence and Emotional Intelligence intersect in the workplace? Join Michael Thiel and Leah Clark as they unravel the surprising ways leaders can harness emotional intelligence to navigate the AI revolution, ensuring a balanced and empathetic approach to technology adoption.
“In virtual reality, you are immersed in a completely constructed world. With augmented reality or mixed reality, you can see the real world around you, enhanced by digital objects overlaid in your field of view. This technology can be very helpful for just-in-time learning, accessing real-time information, and practicing in a real environment.”
This is an exciting time for immersive technology in the industry due to advancements in hardware, software, and digital learning tools.
Join Performance Matters podcast host Michael Thiel as he interviews two of GP Strategies’ foremost thought leaders in learning technologies: Tom Pizer, Senior Director of Learning Technologies, and Rich Calcutt, EMEA Director of Consulting and Learning Experience. They step into the virtual reality world to play Golf+ and discuss current trends, developments in immersive learning technologies, and the opportunities organizations can harness in this field.
custom-quote-block_c4732ffe7d7bc28258c05a2f6bd2919e {/ Add styles that use ACF values here /}The six thinking hats approach allows you to put on and take off a hat to reference a different mode of thinking that needs to occur.Julyan Lee#custom-quote-block_17663445ae0311ea46f9b6fc8d2c2136 {/ Add styles that use ACF values here /}The word silos also comes to mind when people are working they’re operating in their own silos, and they can’t or they’re afraid, or they don’t want to break down those barriers and change their approach to be more effective as a team member.Ellen KumarAre your project teams struggling to communicate, collaborate, or make effective decisions? In our latest episode, we dive into the Six Thinking Hats philosophy and explore how it can transform your project teams from ineffective to high-performing.
Join GP Strategies’ Julyan Lee, Change Management Practice Lead, and Ellen Kumar, Solution Architect for User Adoption as they break down the characteristics of successful teams, offer strategies for maintaining long-term effectiveness, and share the practical steps GP Strategies takes to implement this game-changing approach. Find out how to keep your teams on track and avoid falling back into old habits.
Technical documentation is a continuous improvement project. This is not a one-time deal.Stephen Harnden
In this episode, we’re diving into the world of technical documentation—a topic that, while best known in the industrial sector, can have a huge impact in learning and development across all industries.
Technical writer and instructor Stephen Harnden joins host Michael Thiel to discuss when and how L&D professionals should incorporate technical documentation into their training programs. He also shares advice on how the L&D team can optimize collaboration with technical SMEs and frontline workers.
The conversations have evolved from what can I do with generative AI to what should I do in order to deliver genuine value for users?Michael Thiel
Intelligence is knowing that a tomato is a fruit. Wisdom is knowing not to put it into a fruit salad.Matt Donovan
The gold standard of learning has been one-on-one tutoring and hands-on practice and feedback… the problem is, how do you make those things scale?Sam Herring
What if the secret to impactful learning lies in the perfect blend of human wisdom and artificial intelligence?
“Accidental learning entrepreneur” Sam Herring, Vice President and General Manager of Intrepid by VitalSource, joins the show this week along with Matt Donovan to discuss the transformative potential of AI in learning and development (L&D).
Listen as they explore how generative AI can enhance personalized learning experiences and streamline administrative tasks, and outline key challenges such as governance, privacy, and data infrastructure, emphasizing the need for strategic planning and transparency. The conversation underscores the importance of balancing AI capabilities with human wisdom and advocates for a problem-solving mindset in AI adoption.
custom-quote-block_870adf70841fc9d245150039a5f07dfe {/ Add styles that use ACF values here /}Most companies today are data rich… The question is, does the learning function have the ability to tap into that and leverage it?#custom-quote-block_4150701d0b41b17e5052b461bdab15a2 {/ Add styles that use ACF values here /}Measurement is used to both prove the efficacy and the impact of the intervention as well as improve it.Chris DavisIn this episode of the Performance Matters podcast, host Michael Thiel interviews Christopher Davis, Senior Director at GP Strategies, about the importance of building a sustainable measurement strategy for organizational performance. They discuss the critical steps involved, including understanding the “why” behind measurement, aligning stakeholders, and assessing organizational maturity. Davis shares insights from his extensive experience, including his time in the Navy, and provides practical advice for companies looking to enhance their measurement capabilities. Tune in to learn how to effectively measure and improve your organization’s performance, and discover the value of a well-defined measurement strategy.
custom-quote-block_5c26644d5845caa5d0004ed9e4971eb5 {/ Add styles that use ACF values here /}AI is forcing us to rethink what it means to be a leader.#custom-quote-block_af1af8fd440480f6292ff8f3e148a98a {/ Add styles that use ACF values here /}There’s a growing disparity between how leaders and employees feel about AI. Authenticity and AI can coexist, but it requires intentional leadership.Leah ClarkIn 2023, ChatGPT was the number one searched term. At the same time, Merriam-Webster’s word of the year was Authenticity.
In this episode of Performance Matters, we dive deep into the complexities of leadership in the age of AI. Leah Clark joins the podcast to share invaluable insights on navigating the tension between human connection and technological advancement. Discover how to harness the power of AI while preserving authenticity and fostering employee well-being. Learn practical strategies to elevate your leadership skills and ensure your organization thrives in this rapidly changing landscape.
custom-quote-block_f85c106ddb00cbeb924d49593460882c {/ Add styles that use ACF values here /}Coaching is for everybody who has reached a point where they know they need to change. And for whatever reason, it’s not sticking, they’ve tried things, and it’s not sticking.Kim BendzakTraditionally, coaching was used for senior executives, but now it is available for all levels of employees. This episode dives into the science behind coaching and how it can unlock your potential, both at work and at home. Listen to GP Strategies’ coaching expert Kim Bendzak share how to achieve greater results through coaching.
custom-quote-block_b0c78b53fc339d567757daca0e5b29b5 {/ Add styles that use ACF values here /}In terms of structuring a prompt, there are many different models out there that suggest what’s an optimal structure for a prompt in order to get better output. So we have looked at many of these models, and we have identified three key parts.How can you get more out of AI for learning and development? Learn about how to get started with AI, common challenges, power user tips for prompt engineering, and some surprising use cases from AI for Everyone course experts Donna Clendaniel and Theadora Michaelidou.
custom-quote-block_603ccd470d715e418ff0a9f38b269b63 {/ Add styles that use ACF values here /}Transformative leaders are self-reflective, have high emotional intelligence, and possess a strong set of personal values. They view their team members as partners and create an environment where psychological safety is encouraged.Patrich CalhounThere are many leadership styles but what does it mean to be a transformative leader? Patrich Calhoun joins the podcast to outline what it truly means to be a transformative leader and how you can implement strategies into your own leadership style to make a greater impact on your team.
Patrich Calhoun is a Director within the Leadership Development practice at GP Strategies. Patrich brings 35 years of professional experience as an executive leader in the areas of leadership development, sales enablement, coaching and sales execution. He has worked across industries in Fortune 500 corporations, building high-performing teams focused on delivering desired business outcomes aligned to the overall strategic focus of the company.
In this podcast we explore how organizational design impacts performance. Chris Davis and Dr. Cheryl Jackson, experts from GP Strategies, discuss why organizational design is crucial in today’s disruptive business world. They liken it to a golf swing, where small adjustments can lead to significant improvements. Cheryl emphasizes the need to align various elements, not just structure, to achieve organizational goals. Chris highlights the importance of aligning strategy, capabilities, structure, workflow, talent, and measurement. They stress that when these elements are in sync, organizations can thrive, even amidst disruption, emphasizing the need for ongoing assessment and adjustment.
Although there has been progress in equality for the LGBTQ+ community, the data shows that it isn’t translating to an inclusive society or working environment.
Alasdair Scott joins the podcast to explore the question, “What do organizations stand for and how effectively are they achieving LGBTQ+ inclusion, if at all?” For those that do value inclusion, Alasdair outlines six key areas of focus to authentically support LGBTQ+ inclusion.
Change networks are not built in a day. So many times we get excited and we say great, we want to train up 125 people. And we wonder why the business is like what are you doing or we don’t have the time and the resources for that. Start slow, get that pull from the business and begin upscaling at a sustainable pace.Dr. Cheryl Jackson
Feeling overwhelmed by constant change at your organization?
This episode explores how a change network, a volunteer group with members from all levels, can be your secret weapon. Listen to Dr. Cheryl Jackson break down the three key roles – practitioners, agents, and advocates – and how they work together to drive successful change initiatives. Plus, learn how to build a thriving network that keeps members engaged and delivers real value to your business.
Mid-level leaders face unique challenges, including managing teams, balancing organizational needs with staff needs, and navigating a hybrid work environment. These leaders are often overlooked in terms of development opportunities.
Listen to the episode as Cara Halter and Joan Dasher discuss how leadership development should be personalized and provide opportunities for self-reflection and peer learning and how organizations should take a systemic approach to leadership development, creating a common language and culture.
Matt Donovan and Jeff Fissel discuss AI in learning and development, from how it can go beyond basic tasks to contributing to more strategic goals. Listen and learn how:
- AI can help solve problems beyond just cost and time reduction.
- AI can personalize learning experiences.
- AI integration should be thoughtful.
- AI assistants can be helpful tools.
- Humans remain essential in the AI equation.
Research indicates that employees seek a work environment where they can express their authentic selves and feel a sense of belonging.
In this episode of the Performance Matters podcast, host Michael Thiel engages in a conversation with Alasdair Scott offering insights into implementing a DEI strategy that positively impacts your organization’s bottom line while authentically fostering inclusivity among employees.
Learners these days are often operating in silos, which limits the effectiveness of employee training. In order to be more effective, organizations must create opportunities for collaboration and respond to the needs of the modern learner. So, what are the challenges of eLearning, and how can we overcome them to create customized and effective eLearning experiences?
In this podcast, Michael Thiel sits down with Andrew Joly and Geoff Bloom, two renowned experts in the learning experience field. They discuss the seven key challenges in eLearning development and share valuable strategies to help overcome them.
When things go wrong, they blame training. When things go well, training still rarely gets any credit.Dr. Bonnie Beresford
Companies can spend hundreds of thousands of dollars on training, but often are not sure how to measure its impact.
Listen to Dr. Bonnie Beresford share how she cracked the code to learn the what, the why, and the how of measurement and the top 5 best practices you should use for your training measurement.
Join Michael Thiel as he reflects on a year filled with amazing conversations on innovation and best practices in business.
Listen to highlights from select conversations on artificial intelligence (AI), from voice synthesized AI personalities discussing what AI means to how it will impact the human roles in business.
Learn how the power of storytelling can create authenticity in connection in a world filled with technologies and the distance those technologies can sometimes create.
Discover how coaching can help fight career fear and how new generations are learning and their expectations for learning programs at work.
This episode is a treasure trove of inspiring interviews and a healthy dose of future-facing optimism. You won’t want to miss it!
Organizational change management (OCM) plays a pivotal role in tech transformations. Successful adoption goes beyond technology installation, necessitating a robust OCM strategy.
In this episode, Ellen Kumar shares valuable insights on how change leaders can advocate for early OCM involvement, explores the quantifiable outcomes tied directly to change management, and outlines the transformative power of concise and effective OCM in technology implementations.
With government employees 15% less engaged compared to “best-in-class” organizations, it’s time to put the public sector in the spotlight. What trends are we seeing in the industry? How do government structures differ from other corporate environments? What do their employees need today and in the future?
Join GP’s Annie McManus, Caitlyn Strunk, and County of San Mateo’s Conrad Fernandes as they discuss navigating the challenges unique to government organizations.
Over the last few years we’ve seen a dramatic shift in the way our clients are using gamification with real intention. Not a gimmick or just something different to grab attention, but with a specific behavioural goal in mind for a specific audience. What does this mean for the kinds of games and gamified learning we’re making, and what benefits has this created for our clients and learners?
In this podcast, Micheal Thiel is joined by two active practitioners in the learning experience space, Rich Calcutt and Emma Jourdan of the GP Strategies Learning Experience Team, who share insights on gamification 2.0 and how game-based learning strategies are levelling up.
The possibilities for artificial intelligence tools are almost limitless, and the learning and development industry is abuzz with this excitement. Listen and discover which AI tools are leading the charge right now.
Listen to Jeff Fissel from LTG and Matt Donovan from GP discuss where humans fit into an AI future.
In this episode, they explore how organizations are using AI and what boundaries are emerging, AI assistants, AI fails and cautionary tales, and the human roles and responsibilities of a world full of AI assistants.
Any potential issue is a training issue. Everyone wants something included and as a result, learning teams end up with a bunch of information, often ending up with an over-engineered training solution.Scott Barber
We are in the age of velocity of information. Overwhelming people with data is a challenge. The IT industry calls it Big Data and is constantly struggling with how to reduce vast data sets down into understandable information.
Listen to Scott Barber and Michael Thiel discuss the science of delivering information to learners effectively, from designing for what learners actually need to the “training vs. learning” problem and how individual performance leads to business performance.
In this episode, Michael Thiel is joined by Matt Donovan and Sanchita Sur from Emplay to hear their perspecivies on 4 ways to harness AI in your enterprise.
In this episode Michael Thiel talks to Roger Boisse about how technical skills can be taught and developed, even among those from nontechnical backgrounds.
In this latest episode Andrew Joly, Global Head of Strategy for GP Learning Experience interviews Dr. Liz Hornby, GP Learning Experience’s Principal Learning Consultant and Compliance Training expert on the topic of Compliance Training’s past, present, and future.
In this episode, Michael Thiel is joined by Andrew Joly and Ella Richardson to discuss Learning Experience and the new perspective of learning for the future.
In this episode, Michael Thiel chats to to Nic Givan, Director of Learning and Delivery, about designing DEI Learning Journeys that actually make a difference.
Join your host, Michael Thiel, as he chats to Leah Clark and Katy Bailey about carrer development in 2023.
In this episode, Michael chats to Angela Peacock, Director of Global Diversity and Inclusion, on the hine levers to pull if you're serious about inclusion.
In this episode, Michael chats to Angela Peacock, Director of Global Diversity and Inclusion, on the hine levers to pull if you're serious about inclusion.
In this episode, Michael chats to Angela Peacock, Director of Global Diversity and Inclusion, on the hine levers to pull if you're serious about inclusion.
Join your host, Michael Theil, as he delves into the fascinating world of gamified microlearning in the automotive industry. This episode’s guests are Shawana Mays from the General Motors Center of Learning and Lindsey Putterman from Trivie, a leading provider of gamified learning platforms. Tune in as Shawana and Lindsey discuss how General Motors has embraced the Trivie platform to enhance product knowledge across their team. They’ll share real-world insights into how gamified mobile microlearning has transformed the learning culture at GM, making it more engaging, effective, and fun. Whether you’re in the automotive sector, education, or just a fan of innovative learning strategies, this episode offers valuable insights into the power of gamification in education. Don’t miss this exciting conversation about the future of learning and how you can leverage these tools in your own organization.
Regardless of the type of change, change of any kind is hard. It creates resistance for the targets and requires careful and thoughtful consideration. Across methodologies, sponsor engagement is recognized as a key element of successful transformations. GP Strategies’ change management methodology begins and ends with sponsor engagement, and it is filtered through at every step in between.
In this podcast, we will breakdown the elements of sponsor engagement and how organizations can increase this key component of change within their own transformations.
In this episode, user adoption expert Ellen Kumar stops by the show to discuss how different learning methodologies are like pieces of a jigsaw puzzle, and must fit together to ensure sustained change and adoption.
Join host Michael Thiel on episode 107 of the Performance Matters podcast as he sits down with Derek Levandowski, the producer of the podcast and a member of the GP marketing team. In this insightful episode, they dive into the exciting world of artificial intelligence and how up-and-coming AI tools like ChatGPT can be leveraged to boost creativity and productivity. From the latest AI technology to innovative ways to integrate AI into your workflow, this episode is a must-listen for anyone looking to enhance their productivity and unleash their creativity.
The post Episode #107 | Harnessing A.I. Tools for Productivity and Creativity appeared first on GP Strategies Corporation.
In episode #106 of the Performance Matters Podcast, host Michael Thiel is joined by James Meadows, an expert from GP Strategies, and Brandon Brodkin, a specialist from Watershed. Together, they dive deep into the fascinating world of analytics and its relationship to business impact and learning. Listen in as they explore the latest trends, tools, and techniques for mapping business impact to learning outcomes using analytics.
The post Episode #106 | Mapping Business Impact to Learning with Analytics appeared first on GP Strategies Corporation.
In this episode of the podcast, Host Michael Thiel sits down with Matt Donovan, Chief Learning Officer at GP Strategies, to both define corporate academies, and establish their importance to the workforce. Later, they forecast the changes we can expect to see corporate academies in the future.
The post Episode #105 | The Future of Corporate Academies appeared first on GP Strategies Corporation.
Quiet quitting refers to employees who disengage from their work and gradually withdraw from their responsibilities, even though they have not officially resigned from their job. This behavior can have a negative impact on the morale of other employees and the overall performance of the company. Episode 104 of the Performance Matters podcast delves into the topic of “Quiet Quitting — For Real or No Big Deal?” Join host Michael Thiel as he sits down with Katy Bailey, learning strategist and expert in the modern workforce, to explore the phenomenon of quiet quitting and its impact on the workplace.
During the interview, Katy sheds light on the reasons why employees might resort to quiet quitting and the importance of engagement in preventing this behavior. She shares her insights and experience in addressing this issue and offers practical tips for managers and leaders to keep their employees engaged and motivated. In this informative episode of Performance Matters, tune in as Michael and Katy discuss ways to address quiet quitting in the workplace and offer practical solutions for keeping employees engaged and motivated.
The post Episode #104 | Quiet Quitting: For Real or No Big Deal? appeared first on GP Strategies Corporation.
In this episode of the Performance Matters podcast, host Michael Thiel sits down with Joe LaFleur, business continuity consultant at GP Strategies, to discuss how companies big and small can maintain business continuity after a disaster. From natural disasters to cyber-attacks, Joe shares his expertise on the steps companies can take to prepare for the unexpected and minimize the impact of a crisis on their operations. Tune in for a thought-provoking discussion on the importance of being prepared and ready for anything!
The post Episode #103 | Maintaining Business Continuity first appeared on GP Strategies Corporation.
The post Episode #103 | Maintaining Business Continuity appeared first on GP Strategies Corporation.
Join us for part two of this special two-part episode of the Performance Matters Podcast as we sit down with Eric Myers, Creative Director of GP Strategies. In this conversation, we explore the power of storytelling in learning and development. Eric shares his insights on how to use storytelling effectively to engage and educate your audience. Don’t miss this thought-provoking discussion on the transformative impact of storytelling in the world of storytelling in the world of L&D.
The post Episode #102 | Transforming Your Organizational Learning Through Storytelling – Part 2 appeared first on GP Strategies Corporation.
“Does a job title in and of itself place you into a mold?” – Eric Myers
Join us for a special two-part episode of the Performance Matters Podcast as we sit down with Eric Myers, Creative Director of GP Strategies. In this conversation, we explore the power of storytelling in learning and development. Eric shares his insights on how to use storytelling effectively to engage and educate your audience. Don’t miss this thought-provoking discussion on the transformative impact of storytelling in the world of L&D.
The post Episode #101 | Transforming Your Organizational Learning Through Storytelling first appeared on GP Strategies Corporation.
The post Episode #101 | Transforming Your Organizational Learning Through Storytelling appeared first on GP Strategies Corporation.
In this very special 100th episode of the Performance Matters podcast, we take a look back at ten of the can’t miss conversations from 2022.
The post Episode #100 | Can’t Miss Conversations from 2022 first appeared on GP Strategies Corporation.
The post Episode #100 | Can’t Miss Conversations from 2022 appeared first on GP Strategies Corporation.
A conversation with GP Strategies CLO Matt Donovan on building a culture of organizational learning.
“If you’re shifting towards a learner-centric organization, you’re going to need to think differently.”
Matt DonovanThe post Episode #99 | Creating a Culture of Organizational Learning first appeared on GP Strategies Corporation.
The post Episode #99 | Creating a Culture of Organizational Learning appeared first on GP Strategies Corporation.
Over time, diversity, equity, and inclusion efforts (commonly known as DE&I) have become pillars of many companies’ mission statements and...
The post Episode #97 | DE&I: Practical vs. Performative first appeared on GP Strategies Corporation.
The post Episode #97 | DE&I: Practical vs. Performative appeared first on GP Strategies Corporation.
“When is the best time to innovate? The answer is right now.” James Carpenter Using the concept of a test-and-learn...
The post Episode #96 | Test-and-Learn Innovation Factory first appeared on GP Strategies Corporation.
The post Episode #96 | Test-and-Learn Innovation Factory appeared first on GP Strategies Corporation.
“Aligning employee skills to job title is something that most organizations never get around to” Akash Savdharia In this episode,...
The post Episode #95 | Talent Mobility first appeared on GP Strategies Corporation.
The post Episode #95 | Talent Mobility appeared first on GP Strategies Corporation.
“Leaders that really improve are ones that maintain their coachability.” Kevin Wilde In this episode, Kevin Wilde discusses his book...
The post Episode #94 | Coachability: The Leadership Superpower first appeared on GP Strategies Corporation.
The post Episode #94 | Coachability: The Leadership Superpower appeared first on GP Strategies Corporation.
In this episode, Ellen Kumar dispels common myths surrounding user adoption of new technologies, specifically ERPs. If the adoption of...
The post Episode #93 | Dispelling Myths about Technology Adoption appeared first on GP Strategies Corporation.
“We are at a point in time where new teams are forming, and they’re doing work more quickly. And they...
The post Episode #92 | Leading High-Performing Teams appeared first on GP Strategies Corporation.
In this episode, Ashley Johnson joins the show to discuss ways in which organizations can better understand their training needs....
The post Episode #91 | Getting Maximum Effectiveness out of Your Training Budget appeared first on GP Strategies Corporation.
In this episode, two of GP’s automotive thought leaders, Scott McCormack and Lawrie Martin, down for a discussion on the...
The post Episode #90 | Overcoming the Automotive Technician Shortage appeared first on GP Strategies Corporation.
The technical skills gap has created challenges on a number of fronts, from hiring to onboarding, to developing and retaining...
The post Episode #89 | Addressing the Technical Skills Gap appeared first on GP Strategies Corporation.
In this episode, Scott Barber, Director of Agile Learning at GP Strategies, joins the show to discuss agility as a...
The post Episode #88 | User Adoption: The Agile Way appeared first on GP Strategies Corporation.
“Technology has made learning in the flow of work possible like never before.” Ben Keher In this episode of the...
The post Episode #87 | Digital Learning in the Flow of Work appeared first on GP Strategies Corporation.
Virtual reality can be effective with hard skills development, to develop skills in a safe and effective way. However it...
The post Episode #86 | What the Metaverse Means for Corporate Learning appeared first on GP Strategies Corporation.
“Skills are more perishable than ever. The more technical the skill is, the shorter its half-life.” Matthew Daniel In this...
The post Episode #85 | Perishable vs Durable Skills in Retail Automotive appeared first on GP Strategies Corporation.
“A podcast not only allows you to share your organizational message in a very personal way, but it gives your...
The post Episode #84 | Using Podcasts to Elevate Your Message and Thought Leaders appeared first on GP Strategies Corporation.
“Leaders must be open to digging deeper, and begin to think about organizational performance as a system of factors that,...
The post Episode #83 | Using Performance Diagnostics to Address Performance Shortfalls appeared first on GP Strategies Corporation.
We’re seeing the mindset shift from a templatized, global “learning first” view, to more emphasis on skill-building. Jai Shah Driven...
The post Episode #82 | Skills Management in the Larger Learning Landscape appeared first on GP Strategies Corporation.
Over the last 40 years, the highest performing stores have not been based on market, and are not dependent on...
The post Episode #81 | Turnover, Churnover, and the State of the Automotive Retail Workforce appeared first on GP Strategies Corporation.
After a disruption of more than two years, many organizations are once-again able to offer in-person training. In this episode,...
The post Episode #80 | Return to In-Person Training appeared first on GP Strategies Corporation.
“Changes in the workforce are having an enormous impact not only on how work is being performed, but also how...
The post Episode #79 | Technology Adoption and the Future of Work appeared first on GP Strategies Corporation.
A lot of times, corporations have an internal learning and development program, but the skill sets, the standard operating procedures,...
The post Episode #78 | Formalized Learning in Lean Organizations appeared first on GP Strategies Corporation.
Many organizations are facing a critical question: How do we tackle the challenge of bringing vital knowledge from an on-site,...
The post Episode #77 | Hybrid Work in a Secure Environment appeared first on GP Strategies Corporation.
The way you feel about work spills over into every area of life. When people are more satisfied and engaged...
The post Episode #76 | Shift the Culture Through Continuous Learning appeared first on GP Strategies Corporation.
Within five minutes of walking into a dealership, you can get a sense of the culture. Tim Bergstrom Automotive retail...
The post Episode #75 | A Successful Automotive Dealer’s Secret Sauce appeared first on GP Strategies Corporation.
We’ve now proven that we can do learning and development differently, but how do we do them both differently and...
The post Episode #74 | Rethinking Learning Design for New Roles, Skills, and Adaptability in a Virtual World appeared first on GP Strategies Corporation.
“What is the key to deploying learning to the masses in a hybrid environment without losing effectiveness?” Ben Keher, GP...
The post Episode #73 | Can’t Miss Conversations from Workforce Transformation Leaders in 2021 appeared first on GP Strategies Corporation.
Using a wearable device on the job is becoming more and more expected by the learning audience. Tom Pizer The...
The post Episode #72 | XR and the Future of Workforce Transformation appeared first on GP Strategies Corporation.
Change Agility is a foundational characteristic for organizational success. Cheryl Jackson As a result of the massive workforce disruptions caused...
The post Episode #71 | Agile Change Management as a Competitive Advantage appeared first on GP Strategies Corporation.
It’s going to take a lot more work to fill vacancies on your team than to talk to people now....
The post Episode #70 | Career Coaching in a Hybrid Environment appeared first on GP Strategies Corporation.
The workforce has changed permanently. What critical skills will your current and future workforce need, what challengers are they facing now, and how will the leaders of tomorrow be developed? Join Kerry Hearns-Smith for an enlightening discussion on these topics.
The post Episode #69 | Critical Skills for a Hybrid Workplace appeared first on GP Strategies Corporation.
Sally Vlietstra from General Motors shares why high-impact learning organizations put the focus on the learner and how to help them be better at what they do.
The post Episode #68 | Journey to a High-impact Learning Organization appeared first on GP Strategies Corporation.
Most of the car buying journey takes place online now, leaving auto dealerships at the tail end. But dealerships can still add value by rethinking the business and integrating digital tools better.
The post Episode #67 | Digital Transformation in the Auto Industry appeared first on GP Strategies Corporation.
As the lines for many employees' professional and personal lives become blurred in a hybrid work environment, it greatly impacts employee engagement for both leaders and individual contributors.
The post Episode #66 | Staying Engaged on a Hybrid Team appeared first on GP Strategies Corporation.
The challenges of hybrid work can become opportunities when people are at the center of every approach. Patrich Calhoun While...
The post Episode #65 | Hybrid Workforce: Turn Challenges Into Opportunities appeared first on GP Strategies Corporation.
Ben Keher joins the podcast to share the importance of understanding the ‘why’ behind your learning programs and how to develop a successful hybrid learning experience.
The post Episode #64 | Designing for Learner Driven Engagement appeared first on GP Strategies Corporation.
Skills gaps often mean hiring more employees, but organizations should consider upskilling and re-skilling the talent they already have, especially as workforces become more hybrid.
The post Episode #63 | Upskilling and Re-skilling for Workforce Transformation appeared first on GP Strategies Corporation.
Asking employees to attend two-hour training sessions to learn a new applications is asking a lot. Digital adoption platforms can help enable more effective learning right in the flow of work.
The post Episode #62 | Enabling Learning in the Flow of Work appeared first on GP Strategies Corporation.
How can learning and development organizations effectively use data to measure the business impact of their learning solutions? What is the significance of learning measurement in a post-COVID world?
The post Episode #61 | Measurement: Learning’s Secret Weapon for Driving Business Alignment appeared first on GP Strategies Corporation.
In celebration of Pride Month, we are sharing the joyous, yet often painful stories of several GP Strategies employees.
The post Special Episode | Celebrating Pride Month appeared first on GP Strategies Corporation.
This podcast covers a candid discussion about Asian heroes, stereotypes, and the call for change in breaking the harmful narratives that have affected the AAPI community throughout American history.
The post Special Episode | Celebrating Asian American & Pacific Islander Heritage Month appeared first on GP Strategies Corporation.
You don't have to know how to post Instagram Stories or any other social media trend in order to be an influencer. If you lead people in any capacity, your role as an influencer is an important one.
The post Episode #60 | Influential Leadership appeared first on GP Strategies Corporation.
Organizations are often technically focused and budget driven when it comes to technology implementations rather than people focused. What is at stake when people are not the focus?
The post Episode #59 | Confidently Navigate Change and Adoption, Even When It Doesn’t Go as Planned appeared first on GP Strategies Corporation.
The global pandemic has accelerated how we work almost 8-9 years into the future. It may be tempting to think the workforce of the future is far away, but the future workforce is here, now.
The post Episode #58 | The Future Workforce: Developing Lifelong Learners appeared first on GP Strategies Corporation.
The traditionally risk-averse financial services industry has faced seismic shifts in learning in the last year, forcing people to think differently about L&D and to adapt quickly.
The post Episode #57 | Shaping the Future of Learning for the Financial Services Industry appeared first on GP Strategies Corporation.
In this episode, we share how to build a business case to decision makers for investing in technology adoption, helping employees move to a desired state of mind, behavior, and productivity.
The post Episode #56 | Building the Business Case to Invest in Change Management and Adoption Services appeared first on GP Strategies Corporation.
Designing for the modern learner requires a systemic strategy that involves the learner in the process early, and often, and builds an experience that drives engagement.
The post Episode #55 | Engaging the Modern Learner appeared first on GP Strategies Corporation.
In this lively panel discussion we touch on Black representation, Black history, and how organizations can drive diversity and inclusion for Black employees.
The post Special Episode | Black History Month: Continuing the Conversation appeared first on GP Strategies Corporation.
When employers talk about someone not being a "good fit" for a job, could it actually be code for biased hiring? How can organizations create a more equitable hiring environment?
The post Episode #54 | Hiring For Fit appeared first on GP Strategies Corporation.
"If you build it, he will come." Your users may come to your new technology platform because they have no choice, but will they know what to do once they're there? You can build the best system out there, but if your users fail to adopt the system, you will not achieve your intended results.
The post Episode #53 | Critical Practices for Driving a Successful Technology Implementation appeared first on GP Strategies Corporation.
Workforce transformation is not your run-of-the-mill L&D training solution, but a complete shift in how an organization operates. The key is putting people at the center.
The post Episode #52 | What is Workforce Transformation and Why You Should Care appeared first on GP Strategies Corporation.
How will diversity & inclusion, AR/VR technology, and blockchain affect learning and development in the new year? What other learning trends can we look out for in 2021?
The post Episode #51 | Learning Trends 2021 appeared first on GP Strategies Corporation.
Ellen Lauterbach, Leadership Development Consultant, joins this podcast, to examine that all-too-common scenario, what it can mean at work, and how to develop the skills to better handle situations when we feel the drive to react too quickly.
The post Episode #50 | Overcoming Emotional Hijacking appeared first on GP Strategies Corporation.
The importance of effective change management tactics and communication cannot be overstated. It has always been the life blood for any change, but now with the majority of executives, stakeholders, project teams, and employees working remotely, it is even more important.
Julyan Lee sits down with Cedric Brisseau, Change Management consultant, to discuss how the fundamental pillar of communication has been amped up in the age of COVID and what change practitioners are doing to execute it effectively.
The post Episode #49 | Communications Management appeared first on GP Strategies Corporation.
Change practitioners and clients need to adopt new methods and tactics that successfully help their employees through the change. In this podcast, our guests share insights for practitioners who are kicking off a new project and must understand change impacts in a virtual environment.
The post Episode #48 | Understanding Change Impacts in a Virtual World appeared first on GP Strategies Corporation.
While translating effective change sponsorship behaviors from in-person interaction to virtual interaction might feel difficult, it’s still critically important. Without effective sponsorship change efforts will not materialize. Listen to this episode to explore the critical role sponsors and stakeholders play in successful organizational changes, what practical actions they take, and how they handle resistance in our new normal.
The post Episode #47 | Effective Change Sponsorship in the New Normal appeared first on GP Strategies Corporation.
In this episode, GP Strategies' Chief Learning & Innovation Officer delves into four corporate learning strategies to help organizations look to the future, beyond just immediate reaction, to offer the best learning experiences for their employees.
The post Episode #46 | FACE the Future: Learning Strategies for the New Normal appeared first on GP Strategies Corporation.
Listen to this podcast to get some tangible tools and ideas on how to connect virtual teams to their office counterparts and how to create an inclusive environment for their blended teams, no matter where they are located.
The post Episode #45 | Creating Connection in Blended Teams appeared first on GP Strategies Corporation.
Your organization needs a new learning solution, and you found the right platform. But are you really ready for go-live? In this podcast, learning technology experts offer crucial insights and reveal that the key to a successful implementation focuses on the journey along the way and not just pushing ahead to the destination.
The post Episode #44 | Modern Learning Technologies: Implementing for Success appeared first on GP Strategies Corporation.
When it comes to choosing learning solutions for your organization, how can you decide what is best when there are so many options to choose from? How do you strike a balance between the latest and greatest technologies out on the market with your organization’s specific business and IT requirements? In this episode, learning technology experts shed some insider perspective on what to consider when tackling this process, revealing that constraints can actually be a guiding light in making the right decision.
The post Episode #43 | Modern Learning Technologies: The Art of the Possible appeared first on GP Strategies Corporation.
In this podcast, our Asset Performance Management strategy experts discuss how a proactive, data-driven technical training approach and consistent performance standards play a critical role in keeping unplanned downtime at bay and decreasing maintenance costs.
The post Episode #42 | Building a Technical Workforce to Achieve Asset Performance Management… appeared first on GP Strategies Corporation.
Whether you’re a technophile who seeks out every new gadget out there or a Luddite who fiercely opposes them, the fact that technology is changing the way we live and work is undeniable. This is especially true for L&D careers, Listen to this podcast to hear how technology is changing and paving the way for the L&D field.
The post Episode #41 | The Future L&D Career: How technology is shaping the… appeared first on GP Strategies Corporation.
In this podcast, a Senior Instructional Designer from GP Strategies offers some use cases from the business world of how AR technology can be leveraged, how our new COVID reality has pushed the conversation forward, and how creative use of AR technology in business can be a game-changer for the learning experience.
The post Episode #40 | AR is Not Just for Gamers: Immersive Learning for… appeared first on GP Strategies Corporation.
The decades-old “plan-manage-sustain” change management model just doesn’t cut it anymore in today’s ever-changing environment. In this podcast, our guest urges organizations to be preventative, proactive, and responsive and to embrace a culture of change where the mindsets of agility and growth are the dominant ones. The future of our businesses and industries depend on it.
The post Episode #39 | Change Management Needs to Change: Challenging the Model of… appeared first on GP Strategies Corporation.
Most of us are familiar with chatbots in customer service scenarios, but what about in the context of learning? In this podcast, our guests discuss how the automation, immediacy, and ease of use that chatbots offer make them a high-value, high-return learning tool, extending human interaction beyond the initial “hello”.
The post Episode #38 | Chatbots in Learning: Enhancing the Learning Experience with Digital… appeared first on GP Strategies Corporation.
When organizations curate learning experiences they tend to lean towards aggregating content. Listen to this podcast on content curation for learning to help listeners go beyond off the shelf content by providing insights for a more relevant learner experience.
The post Episode #37 | Content Curation: The Three Layers of Relevance appeared first on GP Strategies Corporation.
For many leaders, DE&I in the workplace has been a topic that is addressed as part of their organizational strategy. Unfortunately, these efforts often feel hollow and fail to facilitate change because they are not systemic. Listen to this podcast to hear how leaders can foster a true culture of DE&I.
The post Episode #36 | Leaders: It’s Time To Amplify the Conversation around Diversity,… appeared first on GP Strategies Corporation.
During turbulent times many people are worried about the future of their careers. By redirecting the worry to empowerment, organizations and individuals can help create better career development practices. In this podcast on how to future-proof your career, Keith Keating and Mary Ann Masarech talk about taking control of career through self-reflection, seeking opportunities, understanding transferable skills and creating a career community.
The post Episode #35 | Future-proof Your Career appeared first on GP Strategies Corporation.
The automotive industry has been severely disrupted by changing shopping patterns in wake of the global Covid-19 pandemic. In this episode, Cathy Palochko, Senior Vice President of Global Automotive Solutions at GP Strategies, to discuss the ways in which dealership owners and operators can embrace digital dealerships to drive industry resurgence.
The post Episode #34 | Digitizing the Automotive Dealership appeared first on GP Strategies Corporation.
In this episode we offer insights to help you lead through ambiguity and thrive during disruption.
The post Episode #33 | Thrive Beyond the Chaos: Be Strategic About Organizational Design appeared first on GP Strategies Corporation.
COVID-19 halted the economy as we knew it. In this episode, our guests help us understand the scope and impact of the global shutdown, how the economy will recover and how the situation could start an innovation renaissance in the business community.
The post Special Report | Restarting The Economy appeared first on GP Strategies Corporation.
Reverse Mentoring is not about business as usual. It’s a powerful tool for gaining new perspectives within organizations. Breaking down harmful assumptions and unhelpful perspectives, Reverse Mentoring is pivotal in supporting the Diversity and Inclusion agenda, technology advancements, and for creating mutual understanding and shared purpose. Listen to this episode to find out how Reverse Mentoring can benefit your organization.
The post Episode #32 | Reverse Mentoring – New Perspectives for the New Normal appeared first on GP Strategies Corporation.
In this podcast, GP Strategies' Chief Learning and Innovation Officer shares six virtual learning tips to help you and your organization transition to the learning conditions created by the pandemic.
The post Episode # 31 | Tips for the [Disrupted] Virtual Learner appeared first on GP Strategies Corporation.
Coaching has always been an important tool during uncertainty, giving leaders space to explore really difficult challenges in a confidential and supportive setting. Being able to offer virtual coaching during disruptive times, but with the same quality, can be hugely supportive for leaders tackling some difficult decisions and tough choices.
The post Special Report | Virtual Coaching: Supporting leaders through disruption appeared first on GP Strategies Corporation.
As organizations adapt to the reality of the COVID-19 pandemic, an organization’s ability to respond and strategically navigate changes is paramount to success. The head of GP Strategies' Crisis Management Program shares considerations and insights organizations need to take action on immediately in this emergency management podcast episode.
The post Special Report | Emergency Management: Responding to COVID-19 appeared first on GP Strategies Corporation.
In this episode, our guest discusses the importance of being tactical with your Change Management approach.
The post Episode #30 | Tactical Change Management appeared first on GP Strategies Corporation.
Listen to this podcast to hear a special report on supply chain disruption that specifically looks at the impacts of COVID-19 on the world economy.
The post Special Report | Supply Chain Disruption: The Impacts of COVID-19 on the… appeared first on GP Strategies Corporation.
A leader’s mindset might be one of the greatest predictors of success and one of the most elusive elements to pin down. Leadership happens in the nuanced shifts that occur first in the leader’s mind. But how do we measure something that happens in a leader’s head? Is there a way to identify the skills that indicate a leader has adopted the mindset required to be successful and drive results?
The post Episode #29 | Mind Over Matter: Leadership Mindsets and Actions To Drive… appeared first on GP Strategies Corporation.
As the way we work changes and the points of value change for individuals, today’s learners need to take a proactive, modern approach to creating their own learning criteria. This reshaping of the workforce is also generating a range of new jobs. In this episode, we talk about agile learning strategies and how the key to success will be to curate a workforce that is enabled, empowered and equipped to make the transition.
The post Episode #28 | Agile Learning Strategies for the Modern Learner appeared first on GP Strategies Corporation.
It’s easy for internal business teams or organizations to get caught up in siloed thinking. In this episode we discuss why success doesn’t just depend on having a great strategy, but on an organization’s ability to navigate this uncertain world and execute that strategy brilliantly.
The post Episode #27 | Business Strategy: Best Practices for Successful Planning and Execution appeared first on GP Strategies Corporation.
In this episode, expert instructional designers from GP Strategies address modern learning myths and discuss actionable tips to help you create the most engaging experience for your learners.
The post Episode #26 | Busting Modern Learning Myths appeared first on GP Strategies Corporation.
From the retirement of a skilled population and rise of a new generation, to new advances in technology and automation, technical organizations are seeing significant shifts in the workforce. In order to adapt, technical L&D teams need to blend the typical approach of solving a problem with an added focus on the needs of the learner.
The post Episode #25 | Using Design Thinking to Focus on the Technical Learner appeared first on GP Strategies Corporation.
In this time of evolution, transformation, and disruption across all industries, building an organizational culture of change is paramount for thriving and surviving. Learn how change management can become a competitive advantage in this episode.
The post Episode #24 | Using Change Management as a Competitive Advantage appeared first on GP Strategies Corporation.
When leaders act on leadership mindsets, they create an environment that fuels innovation, encourages people to seek diverse opinions and approaches, and empowers them to make decisions. In this episode, Leah Clark unpacks 4 leadership mindsets (growth, inclusive, agile, and enterprise) that give insight into what is required to bring successful attitudes, and their associated behaviors, to life.
The post Episode #23: Leadership Mindsets appeared first on GP Strategies Corporation.
Organizations need to have a clear quantified definition of what success looks like, yet so many businesses neglect to identify that success in enough detail and define the metrics that measure it. In this episode on how to quantify future success, our guest offers insights to get the future of your organization on the right track.
The post Episode #22 | Quantifying the Future Success of Your Organization appeared first on GP Strategies Corporation.
Research shows that learners are increasingly unsatisfied with their organization’s traditional learning approach. Yet, many learning organizations still put corporate process in front of engaging learning strategies. As technologies and expectations change, it’s time to put the focus back on the learner in order to meet them where they are.
The post Episode #21 | The Learner Experience: Empowering learners as consumers and collaborators appeared first on GP Strategies Corporation.
Transformation is disruptive but it doesn’t need to derail your strategies. By modeling and fostering a culture where leaning in and embracing transformation is supported and celebrated, you will find that challenges and setbacks are viewed as opportunities to shift, grow and improve. Being prepared, maturing digital readiness, and building the necessary skills for future demands is accomplished with greater ease when disruption and transformation is embraced rather than resisted. In this episode, we discuss embracing change in the workplace. With the right mindsets, strategic clarity, and culture the fear diminishes and is replaced with the excitement of working in new ways to achieve the results needed to be a competitive force.
The post Episode #20 | Embracing Transformation appeared first on GP Strategies Corporation.
It’s no secret that the pace of change is increasing at a rapid rate. This requires companies to continuously evolve. But, so often these strategies are met by resisters to change who can get in the way of success and fail to yield results. Erica Tetuan, Change Management Practice Lead, sat down with us to share why leaders and individuals need to be partners in change and strategies to improve the results of your change initiatives. Get tips for handling change management in this podcast episode of Performance Matters.
The post Episode #19 | Change Management: Why Your Organization is Failing to Respond… appeared first on GP Strategies Corporation.
The pace of change is more rapid than ever and with five generations in today’s workforce, L&D is seeing a shift in focus from technical skills to foundational skills. We met with industry thought leader Dennis Bonilla to talk about workforce transformation, specifically the importance of developing a culture that addresses the talent gap through reskilling and fostering a growth mindset.
The post Episode #18 | Improving Performance Through Workforce Transformation appeared first on GP Strategies Corporation.
Learner feedback was positive. Survey results were good. However, General Motors turned to design thinking to discover how they could be even better. We sat down with Sally Vlietstra from General Motors to go over this case study in design thinking.
The post Episode #17 | Continuous Improvement: How Design Thinking Improved General Motors’ Center… appeared first on GP Strategies Corporation.
By reaching across technology and creating a community of collaborative learners, L&D can maintain the human element that is at the center of all strong leadership development journeys. Listen to learn more from Leah Clark, Director of Strategy & Development, on maintaining human connection in a digital world.
The post Episode #16 | Leadership Development: Maintaining Human Connection in a Digital World appeared first on GP Strategies Corporation.
L&D has the opportunity to entice and inspire learners with engaging experiences that solve business challenges, meet the goals of the organization and support ownership of the learner journey. Listen to this 30 minute interview with Tiffany Vojnovski, Performance Consultant for GP Strategies, for insights to develop more engaging learner experiences.
The post Episode #15 | Developing Engaging Learner Experiences appeared first on GP Strategies Corporation.
Our topic in this episode is Operational Excellence, specifically, going beyond a project to integrate this into the strategic direction of the business. Craig Dalziel joined us to share how technical organizations are realizing success while balancing the complexities of achieving safe, reliable and efficient operations.
The post Episode #14 | Integrating Operational Excellence into Your Business Strategy appeared first on GP Strategies Corporation.
Is your technology initiative going as smoothly as it could be? If your users are asking for more help adopting their new technology or processes, you’re not alone. In this podcast, Kimberly Kemp, Director of Enterprise Technology Adoption, joins us for a discussion on the latest trends in digital performance support to help get your users on the fast track to success – without breaking the budget.
The post Episode #13 | Digital Performance Support: A Higher Level of Learning appeared first on GP Strategies Corporation.
Are robots going to take over the world? Probably not. But disruption and automation are a concern for the future workforce and as L&D leaders, we need to adapt to these changes. In this episode we discuss AI and the future of work.
The post Episode #12 | Preparing Today’s Workforce for Tomorrow appeared first on GP Strategies Corporation.
Learners are looking for experiences similar to what they encounter every day online and on their phones. As an instructional or learner experience designer, how do you stay ahead of the curve? In this modern learners podcast, we talk with Bianca Baumann, Director of Learning Experience, who shares insights to help you prepare for changes in the digital landscape.
The post Episode #11 | Meeting the Needs of the Modern Learner appeared first on GP Strategies Corporation.
Innovation is a catalyst for future business success, but success of the innovation comes back to creating a meaningful connection to purpose, enabling a culture of growth, and thinking at the most strategic level. In this innovation podcast episode, we dive into these considerations.
The post Episode #10 | Tying Innovation to Purpose appeared first on GP Strategies Corporation.
Most strategies fail to meet their intended results. Learn the keys to successful strategy execution in this episode. We talk about achieving strategic success and the importance of alignment, execution, leadership and organizational culture.
The post Episode #9 | Executing Strategy Through Your People appeared first on GP Strategies Corporation.
Using an award winning strategy, our guest, and GP Strategies Advisory Board Member, John Duncan led a major enterprise technology and change initiative for Royal Mail. In this episode, John shares his insights and lessons learned.
The post Episode #8 | Enterprise Technology Implementation: Communicate, Thrive and Evolve for Success appeared first on GP Strategies Corporation.
Immersive learning is shaping Learning & Development and this landscape is changing rapidly. In this episode we talk about the challenges this pace of innovation poses for learning practitioners and tips to deliver engaging learner experiences.
The post Episode #7 | Learning Technologies: Keep Up With The Pace of Innovation appeared first on GP Strategies Corporation.
As learners become more digitally connected, organizations need to support training programs that meet learners where they are, during moments...
The post Episode #6 | Digital Learning: Embracing Change and Innovation appeared first on GP Strategies Corporation.
Culture transformation is not a one-size-fits-all approach- it starts with purpose and varies from organization to organization. In this podcast interview, our guest shares his expertise on culture shifts to help you plan for and respond to transformation to achieve desired outcomes in a world of accelerating change and uncertainty.
The post Episode #5 | Shift in Culture Mindset: Preparing your organization to adapt… appeared first on GP Strategies Corporation.
A content strategy is critical because it creates a defined plan and gives focus to support the best learner experience. GP Strategies’ Executive Vice President Don Duquette shares insights on when to borrow, buy, build or bend in this podcast on content strategy.
The post Episode #4 | Content Strategy: Borrow, Buy, Build or Bend appeared first on GP Strategies Corporation.
You’ve probably heard about Design Thinking, whether you’ve read an article, watched a video, or even took an online course....
The post Episode #3 | Moving Beyond Theory: Shifting to a Design Thinking Mindset appeared first on GP Strategies Corporation.
It’s important that we understand how and if our learning and development initiatives are making a difference. Bonnie Beresford shares...
The post Episode #2 | Measuring the Impact of Learning: Tying Results to Business Goals appeared first on GP Strategies Corporation.
In this episode of Performance Matters podcast, we sat down with Lisa Doyle, Principal at Winning Results, LLC and member of the GP Strategies Advisory Board, to talk about servant leadership and building trust within an organization or teams through purpose, vulnerability and an investment in people. Listen to Leading with Purpose: Shifting to a Servant Leadership Culture below.
The post Episode #1 | Leading with Purpose: Shifting to a Servant Leadership Culture appeared first on GP Strategies Corporation.