iCore: Recent Episodes
iCore Ltd
As IT Service Management now needs to move beyond operational control and focus on Value Streams to better support business objectives, planning and making the shift from a traditional to modern approach is something that CIOs and IT Leaders need to address.
In this webinar recording, two of our most experienced consultants will discuss and debate some of the key areas and themes for IT leaders to focus on to make this shift successfully, including Service Operating Model design & considerations, roles, responsibilities & resourcing, ITSM tooling and automation, and process design.
Through our involvement in a variety of transformation programmes, we will share insights, hints, and tips, from our own experience that will hopefully help you to address this challenge.
This podcast episode features the audio from a recent Webinar delivered by Adam and Chris on Agile SIAM models. The full video is also available on our Youtube channel.