rhapsody presents: vetThinkLab The Series: Recent Episodes
Rhapsody.vet
Conversations focused on technology in the veterinary space. We chat about how we can use data and innovative software at veterinary practices to improve operations, provide better care, grow your business, and make life easier for veterinary teams. This podcast is hosted by Petabyte, home to rhapsody, Boop, and Petabyte Analytics.
With better data, we have an opportunity to make a real-life impact on our pets and our veterinary practices. American Animal Hospital Association (AAHA) and Petabyte Technology are making that opportunity accessible to every veterinary professional.
Join AAHA CEO Garth Jordan and Petabyte VP of Veterinary Strategy Kim Fish as they chat about how AAHA Benchmarking implements data standardization, live insights, and a simplified digital experience to encourage teamwork within the profession and to help practices unlock their potential. And how by working together, better data can make a better veterinary community.
Experience AAHA Benchmarking for yourself! Book some time with us to explore the platform and learn more.
Ever wonder how your vet team’s day-to-day is designed? Kim Fish is joined by Caitlyn Ryan, rhapsody’s Senior Designer, to chat about how we merge technology and design to make your daily workflows the best they can be.
Kim & Caitlyn cover design principles, user interface vs. user experience, finding a balance between veterinary practice needs & design rules, and more. Enjoy!
VetThinkLab The Series is brought to you by rhapsody.
Rhapsody (PIMS), Boop (digital client engagement portal), and Petabyte Analytics (a data & analytics platform) are veterinary management software solutions from Petabyte Technology. All three, package modern technology & data standardization into easy-to-use platforms that work in tandem to turn your veterinary practice into a powerhouse.
Learn more here
Schedule a demo here
Today’s episode is all about how rhapsody’s Marketplace integrates third-party veterinary services right into the rhapsody PIMS ecosystem. Kim Fish is joined by Court Killgo, CXO of Kontak CloudRetriever, a phone system that integrates client communication with practice management systems.
As a Marketplace partner, CloudRetriever takes it to the next level by allowing you to customize the integration to fit your rhapsody workflows & to make smarter business decisions by tracking all VOIP metrics through Petabyte Analytics.
Kim & Court chat about the intricacies of the integration and how stacking amazing technology in this way leads to more bookings, increased client compliance, better pet care, efficient workflows, and business growth.
Learn more about CloudRetriever here
Learn more about using rhapsody’s Marketplace here
Learn more about becoming a Marketplace vendor here
Learn more about rhapsody & experience Marketplace. Schedule a demo here
- Intro (0:00)
- Meet Court Killgo, CXO of Kontak CloudRetriever (00:25 - 2:57)
- Rhapsody's Marketplace (2:57 – 3:50)
- Use CloudRetriever in rhapsody’s scheduler and SOAP for better client communication (3:50- 13:29)
- Customize the integration between CloudRetriever and rhapsody to fit your practice’s needs and help improve workflows (13:29-17:15)
- Use rhapsody’s patient records to track client communication (from the SOAP, scheduler, etc.) to understand what works and what needs to improve (17:15-18:30)
- View CloudRetriever/VOIP data in rhapsody’s marketing dashboard & Petabyte Analytics to analyze data to make marketing & business decisions (18:30- 26:21)
- Track outbound calls made with CloudRetriever & view the metrics in Petabyte Analytics & the marketing dashboard to analyze the benefits for increased bookings, hitting the bottom-line numbers, and practicing better medicine (26:21-32:38)
- Set up inbound calls to trigger the phone for the responsible party to decrease missed calls and voicemails. Use Petabyte Analytics to track the increase bookings & client compliance (32:38-40:04)
- The value of data for accurate information to base business & marketing decisions on to improve business, pet care, and client compliance. Made possible when you stack amazing technology like Petabyte Analytics, rhapsody, and CloudRetriever (40:04-43:44)
This month’s vetThinkLab episode is all about the reality of transitioning to new vet software. Kim Fish chats with Dr. Steve Maynak, President & Lead Veterinarian at Pine Animal Hospital, about his own experience introducing new software to his team as well as best practices when it comes to technological progress within a practice and the vet space at large. Enjoy!
Intro & Meet Dr. Steve Maynak (0:00)
Cloud-based PIMS vs server-based PIMS: medical records, SOAPS, etc. (0:45)
How do you talk about the value of cloud-based software? (12:36)
How do you plan for the learning curve that comes with new PIMS? (19:19)
Tips on transitioning to new veterinary software (26:25)
We’re back and diving straight into all things veterinary & technology! Kim Fish sits down with rhapsody’s new VP of Product, Thomas Zuccotti to chat about his experience and our 2022 goals for rhapsody, Boop, & Petabyte Analytics. Plus, Thomas puts his mixology skills to the test and crafts a cocktail for each product. So take a listen, mix a drink, and enjoy!
- Intro 0:00
- Meet Thomas Zuccotti 2:27
- What changes has Thomas made behind the scenes to move the software forward? 7:33
- Goals for rhapsody in 2022 + insight into the feature design/implementation process (Plus a sneak peak of some upcoming features) 12:34
- Adding flexibility to practice workflows 16:35
- Data integrity, effective data 20:33
- Localization 27:50
- Rhapsody cocktail 30:50
- About Boop + Boop goals 2022 38: 00
- Boop Cocktail 43:30
- About Petabyte Analytics + Petabyte Analytics goals 46:30
- Petabyte Analytics cocktail: 56:43
- Conclusion: 58:50
Kim Fish chats with our very own Alex Krooglik about our new platform, Boop, your digital practice companion and one-stop client engagement portal. Kim and Alex dive into how Boop leverages technology to support the modern day vet-client relationship so that pets get maximum care with minimum hassle for your team and the client.
❓ (0:00) Introduction
❓ (3:22) How can we change behavior at the practice level (and at the pet owner level) to impact pet care?
❓ (6:29) What is Boop? And How does it solve some of the problems encountered at veterinary practices?
❓ (12:29) How does Boop enhance communication and really drive client compliance & medical adherence?
❓ (16:43) In addition to two-way communication, what are some other Boop features that improve communications?
❓ (21:36) How does Boop help track the impact communication has on compliance?
❓ (24:52) What is the technology behind Boop? And how does it power client engagement?
❓ (27:50) What are some of the app's unique features that make it customizable for clients?
❓ (32:47) What is Boop Unleashed?
❓ (37:58) How does Boop do wellness plans?
❓ (49:21)What is the future of Boop?
❓ (53:30) Boop overview
Today we're talking all things data & security with Michael Hyman and Kim Fish!
❓ Introduction (0:00)
❓ What are our different products? How do they all interrelate with each other? And what kind of impact will they on the veterinary field and the people in it? (3:33)
❓ The Consortium generates collective data, but what about privately-held data? How do we keep that data secure? (11:17)
❓ What differentiates our approach to data across all our platforms (rhapsody, Boop, and Petabyte Analytics)? (15:30)
❓ What does our data migration process look like? (21:44)
❓ What are some of the new analytics we can get from the data (27:17)
❓ How do we keep data and analytics regularly updated? (29:27)
❓ What are some other new analytics we get from clean and categorized data? (31:43)
❓ How does clean and categorized data drive client compliance? (33:27)
❓ How do we ensure data security for every practice and group? (35:29)
❓ How will the Petabyte Consortium help facilitate the voice of the customer to be the driving force in everything we build? (39:08)
Learn more at https://rhapsody.vet
Kim sits down with NVA's Rob Maher to chat about the newly launched Petabyte Consortium, our partnership with NVA, and our dreams for the veterinary space. Take a listen!
❓ Introductions (0:00)
❓ What does it mean to you to be part of the Consortium and why was it important for you to join it? (2:21)
❓ What are some issues within the veterinary industry that could be addressed with technology? (4:48)
❓ Where can we use technlogy to take the burden off the clinic and expand the experience for the client? (8:04)
❓ How will NVA and other Consortium partners influence what we build and how we grow? (9:34)
❓ How does rhapsody use analytics to improve veterinary business and standards of care? (15:36)
❓ How do you feel about the security of data? (17:13)
❓ Is the Petabyte Consortium an NVA acquisition or a collaborative partnership? (19:13)
Earlier this month, we announced our partnership with NVA and the launch of the Petabyte Consortium. And inevitably, there were follow-up questions. So, we compiled all your questions, and hosted a Q&A session to really clarify where we stand and what that means for you. Questions (and timestamps) are listed below.
A brief note: There a few seconds of audio issues at the very beginning of the recording. Apologies if it's hard to hear!
Why are we launching the Petabyte Consortium and what does it mean for our company? (0:44)
What exactly is a consortium? And what opportunities present themselves as a result of bringing something new like this to veterinarians and to veterinary groups? (1:53)
Why is this going to be something that benefits veterinary professionals? What are some highlights that we’ll see as a result of forming these partnerships? (4:20)
If a practice is interested in transition to rhapsody, what does that process look like? How is our migration process unique? Is it different pre-consortium and post-consortium? (5:51)
As we bring on more and more partners into this Consortium, how does that change (if at all): who owns rhapsody? Who owns the data? What the current business landscape is? (7:28)
How do you choose your partners? What are some of the things you would look for in a Consortium partner? (9:19)
Who are some of your current partners? (10:58)
How is NVA involved and what does that mean for users of rhapsody? (12:03)
Who can join the Consortium? Is there any specific criteria? Are you looking for software players or for an expanded type of diversity in the industry? (13:32)
Do you have to use Petabyte’s suite of products to participate in the Petabyte Consortium? (14:58)
What is The Matcher? What makes it so special and unique to rhapsody, Petabyte, and your practices? (15:46)
What new and exciting improvements are headed our way? (18:38)
You’ve built a lot of your own products, including wellness plans and a client-facing app. Why was that an important part of your road map (20:44)
What do you mean by voice of the customer? How does it impact your business? How important is the voice of the customer to be the guiding light for your road map and everything you do? (22:29)
How does the Petabyte Consortium help practices, independent practices, grow and remain independent? (24:08)