Evolved Radio Podcast: Recent Episodes
MSP Radio: The Voice of the Solution Provider
Evolved Radio Podcast: Interviews with technology experts, industry thought leaders, business leaders, and other interesting minds. Exploring the evolution of business and technology.
Welcome to another exciting episode of the Evolved Radio Podcast! In today’s episode I chat with industry veteran CVP @ Pax8. Together, we explore the dynamics of technology conferences, from choosing locations and handling logistics to balancing...
Welcome to Evolved Radio Podcast. Join us as , the COO of , shares insights from his journey from account management to spearheading innovative chat solutions in the MSP space with Thread. We'll explore the dynamic integration of internal ticketing...
Welcome back to the Evolved Radio Podcast. Today's episode features Dr. Heather Denniston, a former chiropractor turned wellness specialist who's here to share her insights into maintaining energy and focus during our workday—especially for those of...
Today, we welcome , managing partner at TopDown. In this episode, we will explore the ever-relevant topic of maximizing productivity in an increasingly remote and digital work environment. Joel shares his insights on the challenges that businesses...
Welcome back to Evolved Radio Podcast, today we are diving into the groundbreaking revolutionary world of the AI. My guest today is, Jimmy Hatzell, a man who’s not just fascinated by the capabilities of AI but also turned that fascination into a MSP...
Joining us today is , the co-founder of and owner of , an MSP in California. Michael's journey began with skepticism towards remote work, but through revolutionary changes and an open mind, he's since embraced a mainly remote workforce, reaping...
Welcome to another episode of the Evolved Radio Podcast! In today's episode, I’m joined by Mike Psenka, CEO and Founder of Moovila, to delve into the world of project management, particularly in the MSP (Managed Service Provider) space. If you've...
In this episode, I’m joined by my long-time friend and marketing expert, , co-founder of and author of “” Together, we delve into the world of small and medium-sized business (SMB) marketing and explore the fascinating role that artificial...
Welcome back to another episode of Evolved Radio Podcast! In today's episode, Todd is joined by , VP of Growth for , to discuss some fascinating topics related to the challenges and strategies involved in exiting a business. Together, they dive into...
Today on the podcast, I’m joined by , CEO of . Foojee is an MSP that focuses on supporting Mac environments. As a long-time Apple fanatic, I’m always interested in people working in the Apple ecosystem. Lucas and I discussed how supporting Mac...
When I started the Evolved Radio podcast years ago, I intentionally made the episode format three digits. "001" I knew this was something I wasn't going to give up on after six episodes, which is the average number of episodes that new podcasts do before being abandoned.
The podcast has evolved. I've focused more heavily on my target market of MSPs and IT service providers, but I still like to throw in some random nerdy stuff like fusion, drones, genetic engineering, and more. To celebrate a real milestone for me as I hit episode 100. I'm again evolving the podcast. This episode is a video podcast! I hope to add video to most future episodes as well. If you’d like to watch the video version, check it out on my YouTube channel here.
This one is a collaboration with Kyle Christensen from K7 Leadership. We are talking about why the service manager plays such a crucial role in every MSP, how to be successful as a service manager, and what owners need to know about making their service manager successful.
This was a really fun episode to jam on with Kyle. With occasional rants and fun observations from our time in the industry helping MSPs with exactly these kinds of issues.
This episode is brought to you by Evolved Management Training Courses.
Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done RIght course.
On this episode of Evolved Radio Podcast, I’m speaking with Orrin Klopper, CEO of Netsurit, a veteran of the IT industry since 1997. Orrin shares his journey from high school to becoming a leading figure in the field.
But it's not just Orrin's personal story that we explore in this episode. We also discuss the current state of the managed service provider (MSP) industry. Orrin sheds light on the consolidation happening within the industry, driven by private equity firms and the desire for liquidity events. We learn about the challenges MSPs face in finding new customers and the impact of emerging technologies, particularly AI.
Furthermore, Orrin reveals his company's unique approach to customer support agreements, highlighting the importance of incentivizing customers to follow recommendations. We also explore their company's "managed innovation" service and how it differentiates them from competitors.
Moving beyond the industry, Orrin shares valuable insights into building a purposeful and supportive culture within an organization. We discuss the importance of supporting employees' dreams and aligning the company's purpose with that of their clients. We also dive into their programmatic approach to management, focusing on personal and professional development.
Throughout the episode, Orrin emphasizes the significance of cultural alignment and differentiation in an industry where IT services are becoming increasingly commoditized.
Join us on this episode as we explore the MSP industry and the power of supporting the dreams of the doers. Don't miss out on the valuable insights shared by Orrin, a true industry expert with a passion for growth and purpose
This episode is brought to you by Evolved Management Training Courses.
Training built for your MSP specific needs.
Today on the Evolved Radio Podcast, I’m joined by Brian Hoppe. Brian built, grew, and ran his MSP. He then went on to be acquired.
In our conversation, Brian and I discuss the journey of his MSP life. We talk about his early growth through acquisitions, his thoughts on playing to a niche, some great lessons learned, like faking it till you make it, and how peer groups and mentors impacted him. There are lots of learnings that maybe help you on your business journey. Please enjoy my conversation with Brian.
This episode of the podcast is brought to you by Evolved Training Courses. Training built for MSPs.
Today I’m joined by Phil Edgell of Edge Consulting. Phil and I met early in our tech careers and went on a similar journey in an explosive growth phase at the company we worked at. Phil’s experience is extremely wide-ranging, from starting as a tech to leading a world-class IT company and building the sale channel for several high-growth SaaS companies like Hootsuite and Revenue.io. In this episode, Phil shares his insights on winning more business, the importance of role-playing, why cold calling gets a bad rap and actionable tips on identifying your ideal customer. Please enjoy this insightful conversation with Phil.
This episode of the podcast is brought to you by Evolved Training Courses. Training built for MSPs.
Today on the Evolved Radio Podcast I’m chatting with Alex Dow, Chief Innovation Officer and co-founder of Mirai security.
Alex is an old friend and someone I deeply respect for his experience and knowledge of cybersecurity. He’s worked in the federal security space, securing the Olympics, and now runs a fast-growing security consulting firm in Vancouver.
Alex is also returning guest on the podcast. He originally joined me way back on episode 11 when we talked about drone racing.
On today’s episode, we’re discussing the security mindset. What is a “good enough” cyber security strategy? The buying psychology of the business that is looking for security services, a ton of war stories from Alex’s travels in the security world. We even dip into the details of the recent LastPass security breach.
Please enjoy my conversation with Alex.
This episode of the podcast is brought to you by Evolved Training Courses. Training built for MSPs.
Today on the podcast I’m speaking with Colin Knox CEO and co-founder of Gradient MSP. Colin is an MSP channel veteran. He built and sold his MSP, and created Passportal, which he sold to Solarwinds. Now Colin is back at it with Gradient.
Colin and I get real on the composition of the MSP market not being what a lot of people would seem to understand. How that influences the vendors and marketers of the industry and what effects that has on a huge majority of the MSP market.
We get on our soapboxes a bit in this one and talk about some really important topics. I hope you enjoy my conversation with Colin.
This episode is brought to you by Evolved MSP Training.
Today on the Evolved Radio Podcast, I’m chatting with Shane Mishler from SD Tech. Shane and I discuss the power of partnership. The lessons he’s learned in running an IT business with his business partner. We chat about the pros and cons of having a business partner.
I explore how Shane and his partner share the responsibilities of the business and ensure effective communication between them. We also dig into how partnerships should be considered with clients and vendors.
This is a great conversation for anyone who owns a business with someone or is considering taking on a partner.
This episode is brought to you by Evolved Training. Training courses built for MSPs.
Today on the Evolved Radio Podcast I’m joined by Matt Call, Assistant Professor of Management at Mays school of business @ Texas A&M. Matt’s research seeks to understand how organizations can create and capture value from their workforce, with a particular interest in star employees. His work has been featured in Wall Street Journal and numerous academic journals.
We chat about identifying high performers, the downside risks of high performers, and how they should influence our thinking about stars as managers as well as members of teams. It’s a fascinating and practical discussion about how to increase the collaboration and cohesiveness of your teams.
Please enjoy my discussion with Matt.
This episode is brought to you by Evolved Management training.
Today on the podcast I’m joined by Alastair Woolcock, CSO with Revenue.io. Alastair has had an incredible career in technology sales, strategy, and industry analysis. Today Alastair is rolling those skills together to help build a sales enablement platform with Revenue.io. It’s a very cool technology that we touch on at the end of the interview. Alastair shares his thoughts and experience on the art and science of being successful at sales, the people, the tool, and the technology. Please enjoy my conversation with Alastair.
Today on the Evolved Radio Podcast I’m joined by Emily Glass, CEO of Syncro.
Emily and I chat about the future of the PSA and RMM in the MSP industry. How emerging MSPs needs differ from large MSPs and how Synchro is developed to support that community.
We also talk about running an all-remote company, the importance of mental health in the remote age, and a great discussion about how values help you manage decisions in a company.
It’s a great conversation about the MSP industry and company leadership. I hope you enjoy it.
Hey, welcome to a special episode of the Evolved Radio Podcast. The episode today is a little something different.
You may have seen me and some podcast friends promoting the MSP podcast crossover event. You have the chance to win $1000 cash. You just need to post on social media with the hashtag #MSPPodCastCrossover. That will enter you in the draw if you post within 24 hours of us posting this episode.
So the episode today is a fun gameshow-style event where myself and other MSP industry experts are answering some surprisingly difficult retro tech questions. It’s a fun event and you can play along with us. Then at the end, you’ll hear each of us tease our podcasts, so you can go check those out on your podcast platform of choice. I hope you enjoy this fun episode.
Today on the Evolved Radio podcast I’m chatting with Kevin Crowe. Kevin is the Executive VP of Customer Experience with Long View Systems.
If you’ve ever heard me tell my origin story about working in an early hyper-growth company, I’m talking about my days at Long View. Even back then Kevin was a fantastic storyteller and an adventurer.
In the episode today Kevin talks about how his adventures, like doing 240-mile endurance races prepared him to tackle all kinds of challenges in his life. Including a life alternating condition.
The lessons here are about challenge and adversity are useful in business and life, so please enjoy this entertaining and enlightening conversation with Kevin Crowe.
Today on the Evolved Radio podcast I’m joined by Dave Sobel host of The Business of Tech.
Dave and I talk about the current state of the MSP industry and the economy. Dave has a watchful eye on the trends of the tech industry as a whole and is an outspoken voice of the industry. If you enjoy our discussion today I would also encourage you to check out his daily podcast and YouTube content.
Work from home (WFH) and hybrid work models are here to stay. Today on the podcast I'm doing a solo show to detail some of the ideas I have about how MSPs need to shift their management models. The opportunities and the pitfalls of this change being forced on the work world.
Today on the Evolved Radio Podcast I’m joined by Mike Slater w/ Sherweb. Mike and I dig into the Microsoft NCE program, what’s changed, and what you need to know. We also chat about how this partner program is an indication of where the industry is trending in general. Mike’s passion for the channel and his depth of experience is perfect for this complex topic. I found it really valuable. I hope you enjoy my conversation with Mike Slater of Sherweb.
Today on the Evolved Radio Podcast, I’m chatting with Catherine Mattaskie, founder of The Performance Company. Catherine and I talk about a topic that is important to everyone, learning.
Everyone spends huge part of their life learning, but we’re making a mistake in our approach to learning. You may have heard the terms “Visual Learner,” but in fact, there are many more modalities that we can leverage. If we understand how we learn and process information, learning becomes easier and our ability to acquire and use the information we’re learning grows dramatically.
Understanding these learning modalities is crucial in business as well. Knowing how your staff, your peers, and your clients learn can be a massive competitive advantage for your ability to communicate.
So let’s dive in with Catherine as we discuss how to unlock your Inner Genius.
Today is a special episode of the Evolved Radio Podcast. I’m chatting with Jay Brister, Chief Business Development Officer with General Fusion. General Fusion is a Canadian company and one of the leaders in the race to develop commercial fusion energy.
Fusion technology has been around for 70 years but has historically remained elusive. Recently things have changed. Funding of private companies has been rushing into the space as technological advancements are being announced regularly. Today I chat with Jay about the state of the industry and why General Fusions approach holds so much promise to bring the world a clean and safe source of power to bring us into the future of energy production.
Today on the podcast I'm joined by Bad Ass IT guy, Ben Brennan, Founder of QSTAC. Now I call him badass cause he did write a book called "Badass IT support." That idea of delivering top-shelf badass support forms the basis of what we talk about in our discussion on the podcast today.
We talk about Ben's experience rising up in the ranks of IT and what it taught him about IT that led him to develop his customer satisfaction software QSTAC. Ben is also a trained therapist, so his perspective on the psychology of work is an area we really connected on. We also talk a bit about Ben's journey as an entrepreneur starting a software company. There's lots to get in to here, so I hope you enjoy my conversation with Ben.
Joining me today on the Evolved Radio Podcast is Stephen Pasiciel with Kerkhoff Technologies. Head of coaching, culture, and talent development.
Stephen and I discuss emotional intelligence or EQ. Emotional intelligence is often a stronger indicator of people's future success. However, it's an amorphic subject that isn't well understood by most. We talk about coaching, and how you can check in with people beyond the "hey how ya' doin'?"
We talk mental health and what leaders should be looking for in their staff as red flags. We also help define EQ and emotional intelligence to better understand these terms in a business context.
Please enjoy this important conversation with Stephen.
Today I'm joined by Peter Melby CEO of Greystone Technologies.
Peter tells a fantastic story about how he grew his company from 800 bucks to cover rent and beer to a 10 Million dollar MSP powerhouse. Peter also shares his view on company culture and how that influenced his decisions in recent acquisition activity.
Please enjoy the fantastic shared in my conversation with Peter.