Your Learning Curve Never Sounded So Good! 

Helping automotive aftermarket professionals improve; one lesson at a time.

Learn from your industry peers in a round-table forum. Get new ideas,  perspectives, trends, insights, best-practices and expertise from aftermarket professionals. This is the only weekly forum for aftermarket professionals bringing fresh and innovative discussion to inspire and grow individuals and companies.

The Panel:

Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership.

Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes https://remarkableresults.biz/?s=karim+morsli (HERE).

Greg Buckley  is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes https://remarkableresults.biz/?s=%22greg+Buckley%22 (HERE).

Chris Cloutier Is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE.)

Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system.Bill has been a big contributor to the podcast and he currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes https://remarkableresults.biz/?s=nalu (HERE.)

Talking Points:

Data is king.

Free is not free. Think about every ‘free’ app or program you use. Your information and data, based on the User License Agreement you signed is being used by the app or vendor provider.

Is the 3rd party you are sharing with selling your data? You must ask?

It is ok to share your data, you just need to know who you are sharing it with, what they are doing with it and if it will ever be sold.

If and when you share your customer database with vendors; what do you want them to do with it and how should you expect them to treat it thereafter?

How carefully are we, in how we treat our customer’s valuable information?

Are you willing to share your business intelligence? What will be the end results of sharing the data? How comfortable are you in sharing your data?

How to look at data:

Necessary for intelligence

Needed for communication

Must be respected by all that have access to it.

The issues moving forward will be how we navigate through all of this. The shop will be under pressure to accommodate manufactures and...