www.noneutralmoments.com

5 Core Needs, Dr. Kathy Koch: celebratekids.com

For a visual of the graphic that Patrick references, check out our Instagram.

You have to create a "we" culture that is worthy of personal investment. If all you say is "we pay people well and we give them good benefits", you will reinforce the cycle with your employees of what they "see, want, and think they deserve". Pay is what employees think you owe them, what they think they deserve. It is not the driver to get peak performance.

Who stays early, who stays late, and who performs above and beyond?

• Early employees that are excited are usually these people, and then it starts to wear off.
• This can also be by people who want to be noticed, and if they aren't, they will go into protecting, blaming, and defending and spiral out of control.
• And the last group is the one motivated by the shared cause. It transcends pay.

60% of the people you employ (and that's generous) will never give you more than 60% unless they have a reason to believe in you with how you are answering the questions relating to security, identity, belonging, purpose, and competence.

An unmotivated employee can lead you to a few conclusions:

• They are not self-motivated and they don't want to be self-motivated
• They may be self-motivated but they haven't been connectively communicated with (see episodes 45 and 46) that encourages them in a way to excel and get better
• They may be very passionate about something outside of the office, but they don't bring that same passion into the office

Ask them: What are your dreams? What do you want to do? What do you do in your spare time?

As leaders, we have to nurture the souls of people. When you find dreamers, you always find people who want to achieve more. How are you helping them get to where they want to go? It's not an HR matter - it's a human development matter. If you're really investing in people, you have to invest in their soul. The more you invest in people and develop them the more they will invest and develop for you.

Today's episode is brought to you by:

Luchini and Mertz: Luchini and Mertz is known for their dedication to their clients and for their customer service. Their teams use cutting edge technology and efficient processes to ensure the work is completed in a timely fashion.

Contact: Bobby Burkholder, Luchini and Mertz
luchinimertz.com