In this episode, we speak with Brian Walker, founder and CEO of Retail Doctor Group. Brian has steered his business to become a leading retail consulting firm, specialising in taking insights-driven strategy into award-winning implementation, working across omnichannel retail, franchise, and service sectors in every retail category.

Brian discusses his perspective on pharmacy retailing in Australia, the opportunities & challenges facing community pharmacies, and why it is important for pharmacy business owners to focus on driving efficient and effective retail operations, in-store experiences, culture & values, and sales benchmarks to drive business success.

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