Welcome to Episode 71 of the She Who Dares Podcast!!
Episode 71 | Creating a 5 Star Client Experience with Christine Hughey and Brandee Gaar | She Who Dares Podcast
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The She Who Dares Podcast is a community of business owners or aspiring business owners who are balancing the entrepreneurial life with the joy of managing a family. Our mission is to encourage and educate through sharing real-life startup stories, successes, and tips for juggling it all. For full show notes click HERE!
EPISODE DESCRIPTION
Welcome to Episode 71!
Christine Hughey's started her Downtown Nashville food tour, A Little Local Flavor, with the goal to put at least $1million dollars back into locally owned businesses (with a $0 ad budget and 136 other tour companies in the city).
So she decided that extremely high-quality service would be most important for her to STAND OUT!
Pre-pandemic they were rated 5 out of 152 tour companies in Nashville. And in August of 2020 on TripAdvisor, they ranked in the top 10% of attractions worldwide.
She accomplished this all with word of mouth, five-star reviews, and a five-star experience.
In today's episode, we are talking about the little things in your business.
How they add up, why they matter in your business, and steps you can take to earn those raving reviews.
And specifically, how your street cred can carry you through any difficult season in your business—even a pandemic.
https://www.5starexperienceshow.com/
BRANDEE'S SHOP
Visit my favorite things, for all the recommended goodies!
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ABOUT THE HOST
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#FemaleEntrepreneur #weddingbusinessowner #weddingprocoach
TIMESTAMPS
00:00 episode 71
00:32 guest introduction
01:52 interview begins
02:39 A Little Local Flavor
03:06 what is a food tour?
06:48 how it all started
11:17 Trip Advisor ratings
11:53 how to ask for a review
16:03 how the pandemic has impacted business
18:45 post pandemic update
21:53 goals for what you can control
23:49 control what you can control
26:06 starting The 5 Star Experience Show podcast
29:27 where to find Christine online
31:32 closing thoughts
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