In this episode, Jamie, and Heather discuss:

  • What led up to the issue of the angry client. Then, ten bullet points in an angry email.
  • Client’s unrealistic expectations of what's in the responsibility list of the wedding planner and how the wedding is supposed to be.
  • Communicating to your client what’s within your control and area of responsibility and how that might relieve them of any unrealistic expectations.
  • DJ Issues and how clients may sometimes place the blame on the wrong people.

Key Takeaways:

  • For some clients, you have to make it clear what’s within and beyond your area of responsibility.
  • Some clients, even if they hire wedding planners, are not willing to let go of the organizing process - which is only going to stress the clients out and get in the way of the planner.
  • You have to communicate perfectly, otherwise, people will just assume that it’s the wedding planner’s fault.
  • The best take-away from this angry email experiencer is that, as wedding planners, we have to make a literal list of things to set our boundaries on - to make sure there won’t be any misunderstanding or unrealistic expectations.

"It may not be our job… but it’s our responsibility to do our best to make sure it goes successfully even if it falls under someone else’s purview" — Jamie Wolfer

Connect with The Union Podcast:

Website: https://theunionpodcast.com/

Instagram: https://www.instagram.com/unionpodcast/?hl=en

Show: https://theunionpodcast.com/our-podcast/

Connect with Jamie:

YouTube: https://www.youtube.com/channel/UCdAcY6YGgF-RgGYXTsOENbA

Website: https://jwcoordination.com/

Instagram: https://www.instagram.com/jwcoordination/?hl=en

Facebook: https://www.facebook.com/JWCoordination/

Connect with Heather:

Website: https://theweddinghacker.com/

Facebook: https://www.facebook.com/weddinghacker

Instagram: https://www.instagram.com/weddinghackerexpo

Pinterest: https://www.pinterest.com/theweddinghacker/

Show notes by Podcastologist: Justine Talla

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.

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