FULL SHOW NOTES
https://podcast.nz365guy.com/340

• A brief introduction about Neha Bajwa’s life and what she is passionate about
• Neha talks about her journey into Microsoft
• A conversation full of insights about collaborative apps; how it works and how important it is
• Neha answers how Dynamics 365 and Microsoft teams come together
• A discussion full of information about Customer Experience for sales, the marketing and also about the service
• In achieving the success of a business, Neha shares how Customer Experience, Marketing and Service plays a big role
• Neha gives an overview of the Digital Contact Center
• Neha answers how Digital Contact Center solutions are integrated with Microsoft Teams

RESOURCES
All in one Digital Contact Center

Introducing Voice Channel for Dynamics 365 Customer Service (microsoft.com)
Voice channel in Omnichannel for Customer Service | Microsoft Docs
Customer Service Omnichannel Support | Microsoft Dynamics 365

Microsoft Customer Experience Platform

Introducing Microsoft Customer Experience Platform: A complete marketing solution for connected experiences.
Customer Experience Platform | Microsoft

Collaborative Apps

Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365

CREDITS

Music by: StockSounds Title: Energetic Upbeat Pop Summer Licensee: Cloverbase Limited

AgileXRM
AgileXRm - The integrated BPM for Microsoft Power Platform

Support the show (https://www.buymeacoffee.com/nz365guy)