FULL SHOW NOTES
https://podcast.nz365guy.com/166

• Getting to know Michael Vakoc – from the Czech Republic, who now lives in the US and how he met his wife
• Michael’s favourite thing about Prague and what brought him from Prague to the United States
• Michael’s transition from Microsoft teams to Power Virtual Agents
• A discussion on how he got started working with Microsoft
• Michael’s role and his involvement with Power Virtual Agents
• An Introduction to what a Power Virtual Agent (PVA)
• The expectations and what the interest is from a customer’s perspective like in the market
• How Power Virtual Agent is built, features, and the benefits people can get from using it
• The relationship between Power Virtual Agent and Power Automate
• The story of CDS – do we need it for Power Virtual Agent?
• What's the support model for finished apps from Dynamics 365?
• The type of personas they see working with Power Virtual Agents
• The type of industries that can adapt and use this technology
• How much does AI Play in the Power Virtual Agents Product?
• How do microservices (275 prebuilt connectors) work with Power Virtual Agents?
• Talks about the product pricing for Single App and Unlimited App
• Minimum requirements for licensing
• The ability of the Power Virtual Agent to hand-off to a real agent
• Does Microsoft have their own live agent? How can people access it and use it?
• Ways to capture issues when a bot does not have an answer

AgileXRM
AgileXRm - The integrated BPM for Microsoft Power Platform

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