The DiJulius Group’s Customer Experience Consultant and Dean of the Customer Experience Executive Academy, Jess Pischel, shares how companies can turn upset customers into brand evangelists.

You will learn:

• How to anticipate your service defects and put protocols in place to make them right
• How to be prepared and equipped to respond to predictable customer challenges: shipping delays, long hold times, products out of stock, etc.
• Training employees to have full awareness of the potential service defects that commonly arise at each stage of the customer’s journey
• How to train and empower your employees

Resources mentioned:

www.thedijuliusgroup.com

The Customer Service Revolution Podcast

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