Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage.

You Will Learn:

1. Customer anxiety is at an all-time high
2. How to be aware of empathy fatigue
3. To make employees aware that customers may overreact
4. How to train employees to defuse
5. How to train employees to avoid customer rage
6. To manage customer’s expectations by being totally transparent

Resources mentioned:

The Customer Service Revolution Podcast

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