Communication is important, for sure, but Leander Richmond of eight-truck small fleet Eagle Express, headquartered in Michigan, has uncovered no small amount of frustration in the very fiber of his being with increasingly pushy freight middlemen when it comes to proof of delivery. As you’ll hear here at the beginning of our talk, some go so far as to make it a contract stipulation that the carrier will be required to send proof of delivery within an hour of offload – or lose all claim to payment for that load. Sound outrageous? There's more ...