Happy 2022!

It's time to look at your center and develop a strategic plan for the new year. In this episode of ACG, we take a look at four-five aspects of your center and talk through what we look at every year to improve. These include:

Technology
New
Existing

Agent/Culture
Engementment
Goal Setting
Hiring
Education
Reporting
Realtime/Dashboard
Skilling
KPIs
Management
Education
Engagement

Policies/Procedures
New
Existing

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Every Friday from 1 pm-2 pm EST

Any question you need to have answered on contact center operations, technology, culture...

Join the Linkedin live event and you can anomalously post your question to me to be answered.

I will be on for the hour no matter the audience. I'll talk one on one or hopefully with a large group.

ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate. From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance. I am totally agnostic as to the best provider for you. If you need some contact center assistance, please reach out to me on Linkedin:

https://www.linkedin.com/in/tlairdexpivia/