SOOOOO,

I was scolded by my staff about the title (not the content) of yesterday's episode on "10 Reasons why you Should NEVER Outsource Your Call Center". They said it sounded finite like you should outsource no matter what, if you listened to the episode you know that was not my intention...

So to make peace with everyone, I have done an episode on "10 Reasons Why You SHOULD Outsource Your Call Center".

I think (or hope), listening to these two episodes will give you a great baseline to do what is best for our organization.

In this episode we talk about the benefits of outsourcing as it deals with:
Having Proper Infrastructure
How Outsourcing Helps with Scaling
Relieving the Pain of Hiring, Training, and Turnover
Having access to the Latest and Greatest Technology

And much more...

Blog Post Link:
https://expiviausa.com/ten-reasons-you-should-outsource-your-call-center/

Text me: 814.247.0366
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Every Friday from 1 pm-2 pm EST

Any question you need to have answered on contact center operations, technology, culture...

Join the Linkedin live event and you can anomalously post your question to me to be answered.

I will be on for the hour no matter the audience. I'll talk one on one or hopefully with a large group.

ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate. From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance. I am totally agnostic as to the best provider for you. If you need some contact center assistance, please reach out to me on Linkedin:

https://www.linkedin.com/in/tlairdexpivia/