If you are in the market or will be in the market for a new call center platform, this is a can't miss episode.
In Episode 78 of the Geek!, we talk about everything you need to know when purchasing a new call center platform.
Host Tom Laird goes in-depth to the different types of providers, what are must/should-haves for any platform you purchase, tips on saving money, tricks the platforms sometime play, how to negotiate the price and what you should be looking to pay per seat.
Once you listen to this episode, you will understand the technology and terminology to make you feel confident in making a good decision for your business.
If you would still like to talk about your upcoming purchase or have any questions, please don't hesitate to email me at tlaird@expivia.net or head over to callcentergeekconsulting.com
We do not charge for any consulting we do.
Blog Post Link:
https://expiviausa.com/purchasing-a-new-contact-center-platform-everything-you-need-to-know/
The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing. Check Expivia out at www.expiviausa.com
Text me: 814.247.0366
Follow me: @tlaird_expivia
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Every Friday from 1 pm-2 pm EST
Any question you need to have answered on contact center operations, technology, culture...
Join the Linkedin live event and you can anomalously post your question to me to be answered.
I will be on for the hour no matter the audience. I'll talk one on one or hopefully with a large group.
ARE YOU IN THE MARKET FOR NEW CONTACT CENTER SOFTWARE?
If so, don't go it alone, let me be your no-cost advocate. From intake, scheduling demos, negotiating price, to implementation, I want to assist all my listeners who may need some guidance. I am totally agnostic as to the best provider for you. If you need some contact center assistance, please reach out to me on Linkedin:
https://www.linkedin.com/in/tlairdexpivia/