In Conflict Resolution, podcast host Brent Richardson walks professionals through the three stages of resolving a dispute: gathering information, refocusing on the problem statement, and peaceful follow-up.

Conflict Resolution Points Discussed * First, Brent shares what the goal of conflict resolution should be. * Second, how to gather information to discover the root cause of the conflict. * Third, to find the problem statement, it is essential to focus on isolation and an aligned goal. * Fourth, ask clarifying questions. * Fifth, Brent shares why it's important to take the high road. * Sixth, both parties have to be ready to solve the problem. * Seventh, refocus the conflicting parties on the aligned goal. * Eighth, filter your thoughts before you speak. * Ninth, find value in each person involved in the conflict. * Tenth, acknowledge each person's thoughts. * Eleventh, if you are a manager, don't neglect the who issues. * Finally, continue to extend an olive branch.